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Business Profile

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LCI Consumer Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    pursuant to code 15 usc 1681 c-2, except as otherwise provided in this section, a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft. please show me how you verified bancruptcy reference number *******, I have written correspondence from the ** bankruptcy courts that they dont verify.

  • Initial Complaint

    Date:04/01/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    please see credit

  • Initial Complaint

    Date:02/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pulled my consumer reports and I notice it was errors on my Transunion reports. So I disputed the inaccurate information with Transunion. LCI is the company that furnished the inaccurate accounts to Transunion. I disputed the inaccurate accounts with LCI and they sent me a stall letter asking to see a valid driver's license and copy of my bill and I sent that with my first dispute letter. I am not here to play games I am 83 years old by the way. I will like for them to respond to my first dispute letter or delete the bankruptcy and the rest of the inaccurate accounts. I have proof of my letter being sent to them and the response I receive from them.

  • Initial Complaint

    Date:12/08/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested proof of accuracy of a Bankruptcy that is reporting on my credit report, they did not provide me with original proof of bankruptcy, instead I received fraudulent documents. They have knowingly transferred, possessed and used, without lawful athority, a means of identification of me. therefore a direct violation of [18 USC 1028A] (a)(1).

  • Initial Complaint

    Date:12/05/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 24, 2021, I sent a letter to the courthouse asking do the report bankruptcies to the credit bureaus (credit reporting agencies) and I got a letter stating They do not report any bankruptcies to anybody. So if thats the case. How did the credit bureaus (credit reporting agencies) verify my bankruptcy as 100% Accurate. They never did a fair investigation according to the 15 USC ****. Also, I have the ***** Nexis removing the bankruptcy from their reports (March 14, 2022) with credit bureaus (credit reporting agencies) ingoring my request after sending multiple letters the past 2 years.15 USC **** section 603 (3)(E) States; The term investigative consumer report means a consumer report or portion thereof in which information on a consumers character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with neighbors, friends, or associates of the consumer reported on or with others with whom he is acquainted or who may have knowledge concerning any such items of information. However, such information shall not include specific factual information on a consumers credit record obtained directly from a creditor of the consumer or from a consumer reporting agency when such information was obtained directly from a creditor of the consumer or from the consumer.They also violated my rights numerous times.The credit bureaus violated my given rights under 15 USC ****. According to: 15 U.S.C **** section 602 A. States I have the right to privacy.According to: 15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions According to: 15 U.S.C. ****s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

  • Initial Complaint

    Date:08/21/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************* Bankruptcy Court Western ******************** is not responsible for credit reports and does not provide information to credit reporting agencies. They do not report any bankruptcies to anyone So if that is the case. How did the credit bureau verify my bankruptcy as 100% Accurate. They never did a fair investigation according to the 15 *** ******* USC **** section 603 (3)(E) States: The term investigate consumer report means a consumer report or portion thereof in which information on a consumer character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with neighbors, friends or associates of the consumer reported on or with whom he is acquainted or who may have knowledge concerning any such items of information . However, such information shall not include specific factual information on a consumers credit record obtained directly from creditor of the consumer or from a consumer reporting agency when such information was obtained directly from a creditor of the consumer or from the consumer.They also violated my right numerous times.The credit bureaus violated my given rights under 15 USC ****.According to: 15 U.S.C section 602 A. States I have the right to privacy.According to: 15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish an account without written instructions.According to: 15 ***** ****s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate

  • Initial Complaint

    Date:07/22/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 13th, 2023, at 8:00 am I spoke to Bankruptcy courthouse employee *********. I asked her does the Bankruptcy Court report to credit Bureaus. She stated that the bankruptcy court does not report to credit bureaus. I asked her if I could attain documentation stating that the Bankruptcy doesnt report to credit unions. She stated she couldnt send any documentation, but it clearly states on the Bankruptcy Court House website that the court doesnt report to credit bureaus. The Bankruptcy ************** is not responsible for credit reports and does not provide information to credit reporting agencies. They do not report any bankruptcies to anyone So if that is the case. How did the credit bureau verify my bankruptcy as 100% Accurate. They never did a fair investigation according to the 15 USC ******* USC **** section 603 (3)(E) States: The term investigate consumer report means a consumer report or portion thereof in which information on a consumer character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with neighbors, friends or associates of the consumer reported on or with whom he is acquainted or who may have knowledge concerning any such items of information . However, such information shall not include specific factual information on a consumers credit record obtained directly from creditor of the consumer or from a consumer reporting agency when such information was obtained directly from a creditor of the consumer or from the consumer.They also violated my right numerous times.The credit bureaus violated my given rights under 15 USC ****.According to: 15 U.S.C section 602 A. States I have the right to privacy.According to: 15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish an account without written instructions.According to: 15 U.S.C ****s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

  • Initial Complaint

    Date:06/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    LCI willfully refuses to DELETE 2 bankruptices from my LCI REPORT. I GAVE THEM my electric bill ss card and DL. if they do not delete I will file a CFPB COMPLAINT AND A STATE ATTORNEY GENERAL. They refuse to return my call or fix the error. I called the BANKRUPTCY COURT and the name and address are different. I called the attorney which is listed on rhe BK7 and he advised that he can not talk to me because I am not his client and he can not discuss the case. The Bankruptcy court said it clearly an error and I need to consult with an attorney concerning the ****** ALL 3 CREDIT BUREAUS and ***** NEXIS have found it to be inaccurate and HAVE deleted it from their files. LCI and ARS are required to make sure that its 100 perc accurate or they are in VIOLATION OF THE FCRA.MY SSN IS *********. ******************************************************. **********. MY NAME IS APEX LAW. REQUEST DELETION IF BOTH BK7. and a call back from LCI EXECUTIVE OFFICE.

  • Initial Complaint

    Date:06/09/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or about May 02, 2023, I sent a letter to the courthouse asking if they report bankruptcies to the credit bureaus and I got a letter stating They do not report any bankruptcies to anybody. So if thats the case, how did the credit bureaus verify my bankruptcy as 100% accurate. They never did a fair investigation: the term investigate consumer report means a consumer report or portion thereof in which information on a consumers character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with neighbors, friends, or associates of the consumer reported on or with whom he/she is acquainted with or who may have knowledge concerning any such items of information. However, such information shall not include specific factual information on a consumers credit record obtained directly from a creditor of the consumer or from a consumer reporting agency when such information was obtained directly from a creditor of the consumer or from the consumer. 15 U.S.C **** SECTION 602 A. States I have the right to privacy.15 U.S.C **** SECTION 602 A SECTION 2: It also states a consumer reporting agency cannot furnish an account without my written instruction.15 U.S.C 1692C Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt.

  • Initial Complaint

    Date:05/07/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 28, 2023 I sent a letter to the courthouse asking do they report bankruptcies to the credit bureaus and I got a letter stating "They do not report any bankruptcies to anybody." So if that's the case. How did the credit bureaus edify my bankruptcy as 100% Accurate. They never did a fair investigation according to the 15 USC ******* USC **** section 603 (3)(E) States; The term "investigative consumer report" means a consumer report or portion thereof in which information on a consumer's character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with neighbors, friends, or associates of the consumer reported on or with others with whom he is acquainted or who may have knowledge concerning any such items of information. However, such information shall not include specific factual information on a consumer's credit record obtained directly from a creditor of the consumer or from a consumer.They also violated my rights numerous times.The credit bureaus violated my given rights under 15 USC ****.According to: 15 U.S.C **** section 602 A. States I have the right to privacy.According to: 15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions According to: 15 U.S.C. ****s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

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