Reviews
This profile includes reviews for Lively's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 221 Customer Reviews
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Review fromEvette Z
Date: 06/27/2025
1 starBEWARE !!!! BEWARE!!!!! BEWARE!!!!!!They DAY AFTER I enrolled my uncle in this company he has gotten calls from scammers fishing for his information. Its been 5 months now and he gets between 5-10 calls from whats app like or fake phone numbers claiming to be different banks, social security or others. NO DOUBT Either they sell the information or the system they use to safeguard you is extremely lax! When you call the customer service said well dont answer the phone!! Really !!?? What if its a ** calling from an alternate number!!?? On top of that the Jitterbug is harder to use than what he had. Back to **** for me. At least they have active armor to weed out the scams!!! This company is garbage!!Review fromMike C
Date: 06/20/2025
1 starBought the Lively smartphone at Best Buy. Had Best Buy activate the service since there's a big discount on the phone, and the service with supposed to be discounted from *****/mo to $15.99/mo. Then, online, Lively slips in a $35 activation with the first month's billing, and switched the monthly fee to $24.99/mo!Contacted customer service, the *** i got was a total smart ass! No courtesy!Stay away from this bait and switch company. Go to ******. No activation, and much better value.Review fromVirginia L
Date: 06/19/2025
1 starOn 5/7/25 I purchased a Jitterbug Smart phone from Lively, after seeing an ad on Television about them being designed for Seniors, easy to use, etc. Since I am a Senior and never had a Cell phone, it sounded like a good idea. I wanted it to get back on ********. After struggling with it for quite a while, I asked my grown Son to help figure it out. He couldn't do it either. Some woman's name kept appearing on the phone as the owner. We figured it was a used phone that someone returned. On 5/12/25, I called Lively and cancelled my account and service. So I paid $249.97, for a phone I can't use. That is bad enough, but today 6/18/25, I received a past due notice from Lively, in the mail. I called Lively and spoke with a very rude man named ***, told him about cancelling my account. He said something about there being some activity on the phone and I owed $45.78. I told him I cancelled my account and hadn't used the phone and I won't pay for something I didn't do. He said, "No problem, "We will just turn it over to a collections agency". With that he hung up!!!Review fromAnthony
Date: 06/17/2025
1 starI would give half a star if i could they padded the bill, bait and switch. I wanted a new phone not a new phone and new plan and they charged for that service. Not a favorable startReview fromBrandon S
Date: 06/16/2025
1 starBrandon S
Date: 06/16/2025
Placed order through Tik Tok, received confirmation and it showed delivered. Never got it, they never responded to me.
Lively
Date: 06/18/2025
Hello, we are very sorry to hear that your purchase through Tik Tok was not received. Lively is not affiliated with ******* and we suggest that you reach out to them to track the package or for reimbursement. Best regardsReview fromLisa Y
Date: 05/19/2025
1 starLisa Y
Date: 05/19/2025
Very disappointed. Right off they are for the money. They are not out to help the seniors. I saw that with a friend. She had lost several phones. They didn't help out and yes they had to add that activation fee. Some of the people are very hateful too. I don't recommend and I try to tell others if they ask meLively
Date: 05/22/2025
Thank you for taking the time to share your feedback regarding your recent experience with us. We sincerely apologize for the inconvenience you encountered and for any frustration this has caused. Your comments are very important to us and we are committed to addressing your concerns diligently.We understand how crucial reliable communication is, especially for seniors who may have unique needs. It is disheartening to hear that our service and support did not meet your expectations. Please be assured that we strive to offer the best assistance and to ensure that all our customers feel valued and cared for. Please contact us directly so we can better understand the issue and assist you further. We appreciate your patience and understanding.Review fromRebecca B
Date: 05/16/2025
1 starRebecca B
Date: 05/16/2025
Is there a negative star rating? I bought the Flip 2 for my 97 year old mother, mainly because it was supposed to be super easy and had voice activated calling. Long story short, that didn't work (after spending 6 hours total with customer support). Ended up going back to her old phone and service. Then saw a $70 charge on her bill. Called and they said it was because she had used 200 minutes of service. Weird since she she was never actually able to use it! Had to escalate but supposedly they will be refunding that but we'll see. ?? do NOT recommend!Lively
Date: 05/19/2025
Thank you for sharing your feedback regarding the Flip 2 phone. We are sorry to hear about the difficulties your mother experienced with the device and the inconvenience it caused. We strive to provide products that are easy to use and offer reliable features, and it is concerning to learn that the voice-activated calling did not work as expected.We regret the time you spent on customer support without resolution. Your experience matters to us, and we are committed to ensuring that our customers are satisfied.Regarding the unexpected $70 charge for unused minutes, we understand the frustration this has caused. We have escalated the issue and are working to process the refund promptly. We appreciate your patience as we resolve this matter.Your feedback is invaluable, and we take it seriously to improve our products and services. If you have further concerns or need assistance, please do not hesitate to contact us. We are here to help.Review fromJoan H
Date: 04/30/2025
1 starJoan H
Date: 04/30/2025
Iam a Cell Phone ?? Customer and thought that using their assistance with getting a Lyft would be a breeze. Absolutely Wrong . The **************** Representative and The Software they use Is not advanced In Technology and when you State where you are and need a Lyft they look at a Geographical Location and make suggestions as where you are or should be picked up which Is Inaccurate especially when you say that you are at a certain address and they tell you they don't recognize the address. The Company also has a life Alert system which Iam glad I never got because mistakes have occurred to others getting Emergency Help and Delay dispatching First Responders. I will stick with my life Alert system ! These people are accurate and don't act Stupid.Lively
Date: 05/06/2025
Hello, we are sorry to hear of your experience requesting Lyft rides and we appreciate your feedback. Our ***************** do offer to notify **** drivers of special notes or considerations; however, we are unable to guarantee that the Lyft driver is able to accommodate requests or arrive in exact locations due to safety, road conditions, laws, available parking, etc. Please call the same ***************** number for ordering rides for any further issues with **** so we may resolve them.Review fromMarilyn R
Date: 04/12/2025
1 starMarilyn R
Date: 04/12/2025
Horrible, rude customer service. I pay the bills on an 80 year old friend in assisted living. Last July her bill exploded to $175 for no reason. I complained. And they put her on a contract rate. That worked until February, when the bill suddenly exploded to $173! When I called to say "hey, she is on a rate plan" they said she was never on a plan. This is bate and swich to take advantage of the elderly. Avoid Lively, they should be investigated for fraud.Lively
Date: 04/15/2025
Hello, we are very sorry to hear of your experience and we appreciate your feedback. We were unable to locate your account. Please contact our ***************** at **************, Mon-Fri 4am-7pm and Sun-Sat 6am-3pm PST.Review fromRhonda S
Date: 04/07/2025
1 starRhonda S
Date: 04/07/2025
****** account on auto pay still charges after account is closed my mom is a nursing home no need to pay if the account is not active customer service just wants you to payLively
Date: 04/11/2025
Hello, we are very sorry to hear of your experience and we appreciate your feedback. Please contact our ***************** at **************, Mon-Fri 4am-7pm and Sun-Sat 6am-3pm PST,
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