Reviews
This profile includes reviews for Lively's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 221 Customer Reviews
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Review fromMaria M
Date: 04/07/2025
1 starMaria M
Date: 04/07/2025
Worst customer service ever! Deceptive advertising, bait and switch billing, difficult to upgrade and missing contacts. ******* owning the company has made things much worse. My mom has had this service since it was "JitterBug" and the company and phones have gone downhill since...The "Smart4" was supposed to solve major issues but has created new problems instead. A waste of time and money.
Lively
Date: 04/11/2025
Hello, we are very sorry to hear of your experience and we appreciate your feedback. We were unable to locate your account Please contact our ***************** at **************, Mon-Fri 4am-7pm and Sun-Sat 6am-3pm PST,Review fromKelly R
Date: 04/05/2025
1 starKelly R
Date: 04/05/2025
Grandma passed away. Attempted to cancel her account. Paid the outstanding bill in full at that time. Next month - new bill. Called again, confirmed paid. Next month - new bill. Called again but this time they said there was no balance. SO WHY ARE YOU SENDING A BILL EVERY MONTH?Crap customer service.Lively
Date: 04/11/2025
Hello, we apologize for your recent experience and appreciate your feedback. We are unable to locate your grandmothers account to review why you are still recieving bills. So we may better assist you with the issues you are experiencing with your Jitterbug phone, please contact our **************** at **************, between the hours of 6am-7pm, Pacific Time.Review fromkaren s
Date: 04/04/2025
1 starkaren s
Date: 04/04/2025
**************** is absolutely horrible!!!!!!!!not helpful at all need to be trainedLively
Date: 04/11/2025
Hello *****, we apologize for your recent experience and appreciate your feedback. Please contact our **************** at **************, between the hours of 6am-7pm, Pacific Time.Review fromDOROTHY N
Date: 04/03/2025
1 starDOROTHY N
Date: 04/03/2025
This company has serious issues. Customer no service is awful.... Has been a problem since day one. I bought a phone at Best Buy and came home to activate because they were going to charge me to activate. But I said ******** owns Lively, they did not know and would not help me. Best Buy Newnan GA Well this phone would not activate so had to go back to the store and return and get another one....Got home and again would not activate, back to Best Buy for 3rd time and got a refund. Then Lively sent me an activated phone overnight.Every month the bill was different. I am paying ahead for the month.They are so ridiculous I finally called and clearly said to disconnect the phone at the end of this billing cycle so no more invoices, nothing more due.....Well now they keep billing me for a final bill I do not owe.Stay clear of this company , they are not a good company as you see by only a 1 star company.Lively
Date: 04/22/2025
We are sorry to hear that you were not completely satisfied with your services and we appreciate your feedback. A review of your account shows that the account was disconnected as requested and the finale bill reflected an unpaid carryover amount that was from the previous month. As a courtesy, we have waived the balance and it is now zero. Best regards,Review fromcharles L
Date: 03/27/2025
1 starcharles L
Date: 03/27/2025
**************** and billing should be investigated as bait and switch. Bought a data plan for $54 and the third bill exploded to $131. **************** was rude and unhelpful and only tried to upsell. This company is basically defrauding the public as senior/disabled friendly, but the **************** *** would not stop the system from texting and calling my disabled sister about bills when I am the account holder and payor. The website is slow and lacks true controls. Never going to use them again.Lively
Date: 03/31/2025
Hello, we are very sorry to hear of your experience and we appreciate your feedback. We were able to locate your account and attempted to speak with you regarding your concerns, but there was no answer. We can stop the notifications to the phone; however, you will need to contact our ***************** at **************, Mon-Fri 4am-7pm and Sun-Sat 6am-3pm PST, and request to be opted out of receiving all notifications. We have reviewed your account and see that you did speak with someone regarding the data overages on the Jitterbug Smart4 phone. While the service plan for your sisters phone is unlimited talk and text, the data portion only includes 1gigabyte of free data. The current usage is over 4gigabytes. We suggest that you increase the data plan to at least the 5gigabyte of data for $5.00, to cover the overage fees. Also, if there is someone with access to the phone, our **************** could assist with setting a data limit on the phone its self that would limit the amount of data that can be used to avoid any future data overages. We apologize for any inconvenience this may have caused.Review fromViolet L
Date: 03/10/2025
1 starViolet L
Date: 03/10/2025
Next step is the ***. Because of these issues others are having its clear this company is nothing but **** and fraud looking to prey on the elderly. Wish I could leave less than 1 star for what theyve done to my mother. She called and canceled over 6 months ago and theyve billed her every month and since she had the payments taken out auto draft, she didnt notice, till one day I was helping her go over statements and I questioned her about it. I heard her cancel it. She called them to ask why they were still taking money out and pretty much was told oh well! They owe her 6 months refund, and when she went to the bank to cancel her banking info and get new to make sure they didnt continue to bill her, guess what?they are continuing to bill her! Next step is the ***. Because of these issues others are having its clear this company is nothing but **** and fraud looking to prey on the elderlyLively
Date: 03/11/2025
Hello, we have located the account and completed a review. We were unable to locate any calls from the numbers listed on file requesting to disconnect the account prior to January of 2025. We can confirm the account is now closed and as a courtesy we have waived the balance due.Review fromRex T
Date: 02/24/2025
1 starRex T
Date: 02/24/2025
The company Lively is anything but lively. I am writing this on feb 22, I got the lively phone fed.8 The phone in working. Lively sent the wrong zip code to my last provider when transfering my phone number. Meanwhile, they put a new new number on my phone which makes it useless. They sent me my for bill today. I am sorry I did not check this BBB file! I filed a complaint with the *** and they told me that Lively has 30 days before they have to respond, in others words the *** is useless! Earlier today I went on a chat site hosted by a lively worker. They told me to pay 1 dollar to talk to Lively techs. I paid and the screen froze and never moved again! ***** this company like the plague! *** from **********.Lively
Date: 03/06/2025
Hello ***, we apologize for your recent experience and appreciate your feedback. We reviewed your account and show you account is currently active. So we may better assist you with the issues you are experiencing with your Jitterbug phone, please contact our **************** at **************, between the hours of 6am-7pm, Pacific Time.Review fromMaria D
Date: 02/10/2025
1 starMy mother had the Lively Mobile Plus medical alert necklace since August of 2022. She was very good at keeping it charged and wearing it all the time. We added Fall Detection because she is a senior with mobility issues. Fall Detection can evaluate sudden changes in body movement so we felt we had some protection. She fell on 11/24/24 and could not get up off of the floor. She used her portable house phone to call my brother. She ended up with a large bruise on her arm. Fall Detection failed her. She fell again on 1/7/25. She fell so hard she broke her coffee table with her body. She was on the floor for twelve and 1/2 hours before we found her. She appeared okay, but extremely sore with some bruises. Again, Fall Detection failed her. I called the company that very night and they said that Fall Detection was still enabled and that there are many algorithms to detect falls. I got a confusing response by them about their product's ability to detect falls. Sadly, the next day, our beautiful Mom fell again, but this time it was fatal. Once again, Fall Detection did not detect the fall and emergency response was not notified. Strangely, the next day, I received a call from Emergency Response that said they detected a fall. I was extremely upset as my Mom was at the Funeral Home. How unbearably sad that they detected a fall now, when Mom was passed. I called the company for answers and they started an investigation. After several days, they determined that the device was indeed communicating, however, fall detection does not detect 100% of falls. I did not like this answer. It did not detect any of my Mom's falls. Our family feels that this company should eliminate Fall Detection as an option for this product to prevent other families from having a false sense of security for their loved ones.Review fromApril p
Date: 02/10/2025
1 starApril p
Date: 02/10/2025
For almost $30 a month you would think the service would be better . Every dang month , there is a issue . It will be days or week or 2 some times . The phone won't even work at all . I have called in before , only to be told it's my area or the phone providers. Hate to tell you , it's neither one. I have the same provider , don't have this much trouble with my phone. Also , he can't even delete his call log at all .Lively
Date: 02/11/2025
Hello ****** ** are sorry that you were not completely satisfied with your service and appreciate your feedback. Service is based on the coverage in your area and even in a good coverage area, things such as weather, building materials, topography and other environmental considerations associated with technology also affect signal and service may vary significantly within buildings. For troubleshooting assistance please contact **************** Kind regards,Review fromMark C
Date: 01/24/2025
1 starMark C
Date: 01/24/2025
My mother had a stroke in August, 2024. I attempted to call into Lively and cancel her monthly service in November, 2024. After waiting in the *** queue for a customer service *** for approximately 30 minutes, my call was dropped as soon as I told the *** the purpose of my call. I don't know if this was on purpose or not, possibly she was trying to transfer the call to another department? I do know that she didn't tell me that she was going to transfer the call, it just dropped.I followed-up with several attempts to cancel service via messaging and email. None of my communications to the customer service department were ever responded to. The one thing that Lively continued to do was send my mother a bill each month.I also attempted to log into my mother's Lively account (that I had set up for her when I initiated this service) and found that I could no longer access. Basically, I had been blocked from all methods of terminating the Lively ********** mother passed away earlier this week and I decided to give calling into Lively another shot. I did to a *** and was provided a disconnect # The *** told me that since there was no record in their system that I had called in earlier they would be unable to give us credit for an earlier termination date. I asked if they could review call usage to determine whether or not the phone had been used. She did not respond but instead read the canned script message for Lively in such situations.I'm really disappointed that a company such of this exists, and has partnerships with companies like ********. Is it worth taking advantage of elderly people to drive monthly recurring revenue. I guess it is for Lively, and maybe for Best Buy.MarkLively
Date: 01/28/2025
Hello ****, we are sorry to hear about your loss and send our condolences. We were able to locate your account with your email address. We see that you have closed your account on January 24, 2025. Although we do not see an email or letter on our records, to protect your privacy and security, you need to call our **************** to cancel your account, we do not accept email cancellation requests. As a courtesy, we will provide a credit in the amount of $92.46, for the last 3 months of service.
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