Reviews
This profile includes reviews for Lively's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 221 Customer Reviews
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Review fromChesley H
Date: 07/22/2024
1 starChesley H
Date: 07/22/2024
RipOff They charged me 2 extra months after I canceled the service.Took 4 phone calls abt 40 mins each Ridiculous...They need to invest in training their **************** Reps I couldn't use the phone. Never figured it out. I paid from Jan-Jun. It was a terrible experience. Worse I've had. I called to Cancel in June. The Call Rep said they had written notification of the call, but did not cancel because they thought I'd changed my mind. How stupid is that? Why would I even call unless I was canceling. I got another bill in July, *****. OK I'm ****** now, because I canceled in June. Today I called to pay the ***** bill and tell them I canceled the service, I now have a Canceled Order #. THEY told me today. I had to pay another ***** totalling $56.??. You are scamming. You cheated me out of ***** payments.I Never want to hear from YOU Again. I canceled in June. You have the notification and you charged me for July and June anyway. I really think you need to do a better job of training your employees how to follow the customer's request and stop kicking the can down the road at the customer's expense. What a Rip Off. I plan to post a Customer's Review, after all its the only recourse you give us. You are theives!!!
Lively
Date: 07/26/2024
Hello *****************, we are very sorry to hear about your experience. We were able to locate your account using the email address provided in your review. Please contact our **************** for assistance with your billing concerns, at **************Review fromDiane B
Date: 07/22/2024
1 starDiane B
Date: 07/22/2024
What is wrong with business these days? You are a (paying) customer and are treated like c*** I had a problem with Lively, called at least 6-8 times and just got the run - around. One agent, ********, hung up on me which is EXTREMELY rude. The supervisor of the Lyft was to call me back. I'm still waiting for her call. All business cares about is $$$$$$. When there's a problem, you're on your own. You need lots more training. It's your f****** job so do it right. Also what goes around comes around. You get what you give.Lively
Date: 07/26/2024
Hello *************, we are very sorry to hear about your experience. We were able to locate your account using the email address provided in your review. Please contact our customer service speak to a supervisor regarding your concerns, please call **************** at ************.Review fromCarol B
Date: 07/16/2024
1 starCarol B
Date: 07/16/2024
I was not receiving voice messages from my Lively phone and was unable to set up an incoming message. I called customer service to straighten this out. The woman who answered was not very cordial; she was more demanding than polite. That was not the worst thing. She instructed me about a reset and I asked her if my photos would be protected and not erased with this reset. She said, "Your photos will not be erased." In fact, the reset erased all my photos, including some that are irreplaceable. I called back to see if there were any way to restore them and got a nice man, but there was no way to restore the photos with the type of reset that was used. I was devastated. I intend to leave this company as soon as I can. I have had prior issues with the phone not giving me the right information about my saved calls, etc.Lively
Date: 07/17/2024
Hello *****, we are very sorry to hear about your experience. We were able to locate your account and review the call on June 25, 2024, and found that you were misinformed regarding a Factory Reset. We have forwarded this information to the Advisor's Supervisor. Again, we apologize for the inconvenience that this has caused.Review fromShawnda S
Date: 07/12/2024
1 starShawnda S
Date: 07/12/2024
Tried to cancel autopay and the website says error. I call these rude people and they tell me since I authorized the use of my debit card they cant remove it from the acct. so I told them Id just call my bank and have them stop the charges and the lady said I didnt have to be so rude and hung up on me. Every time I call them theyre rude and useless. Apparently theyre thieves as well.Lively
Date: 07/16/2024
Hello *******, we apologize for your experience but we are glad that we were able to connect with your today regarding this issue. A coaching was found and has been sent to the Advisors Supervisor. Again we apologize for the way that you were treated.Review fromCaroline N
Date: 07/09/2024
1 starCaroline N
Date: 07/09/2024
Cancelled my 90 year old mothers ***** monthly emergency response in June with out contacting me and charged me 6.00 more per month to sign back up. We never called to cancel it. NOT EVER!!!!!!!Lively
Date: 07/10/2024
Hello ********,We were able to locate your account with the information provided within your review. Looking over your billing statements, we can verify that your monthly billing has consistently been around $38 since the beginning of your service. For further assistance and information, please contact customer service at ************.Review fromDale H
Date: 07/08/2024
1 starDale H
Date: 07/08/2024
Absolutely a terrible company to deal with. Not only that they have terrible service. Theyre very unfriendly and unhelpful.Lively
Date: 07/09/2024
Hello ****************, we are very sorry to hear about your experience. We were able to locate your account using the email address provided in your review. We noticed that your account has been cancelled as of July 8, 2024, and if you would like to reactivate your account and speak to a supervisor regarding your concerns, please call **************** at ************.Review fromKen M
Date: 07/08/2024
1 starKen M
Date: 07/08/2024
**************** takes forever. I tried to cancel auto pay and website says that page doesn't exist. Isn't that convenient. If you like to listen to on-hold music and not get through, this is your carrierLively
Date: 07/09/2024
Hello ****************, we are very sorry to hear about your experience. Please call our **************** at ************. Once you speak to a live representative request to speak with a supervisor for further assistance.Review fromArlen S
Date: 07/04/2024
1 starArlen S
Date: 07/04/2024
This rating site required that I give at least a one star rating in order to post. I would not have given Lively even one star had I not been forced into it. The problem with Lively, which at one time was a great company, is that they are currently relying more and more on AI, automated computer scripts, to respond to technical issues. That reliance is a disaster. While out in a wilderness area with no cell towers, my phone naturally would not work. As I am driving back in to civilization on a winding mountain road, the phone would pick up hints of cell tower coverage and try to turn on. After doing that 30 or so times in 30 minutes it burned itself out and went completely dead. Now that I am back in town, I obviously can't call Lively. So, I go online to email customer service. On the website I am automatically connected to an AI program that takes my information and then forwards me to another expert service site that won't allow me to access it without paying in advance with my credit card. My credit card is locked to my phone. Lively gets their payment automatically each month from my card but the site Lively's AI program referred me to doesn't have that access. Because my card use is locked to the phone, I can't pay this third party service. Because I can't pay this third party service, I can't reboot the phone. Most likely I will have to borrow someone else's phone to call Lively customer service to straighten this out. Assuming of course that they don't have that automated too.Lively
Date: 07/08/2024
Hello we're sorry to hear you are experiencing issues with your cell phone. We were unable to locate your account with the email address provided. Do not use your credit card to make any payments online for technical support as that is not something Lively will ask you for. Please contact our **************** so we can assist you with resolving this issue.Review fromArif C
Date: 07/03/2024
1 starArif C
Date: 07/03/2024
Terrible ***************** If you manage to get through the endless music tracks, you are lucky if you get the rudest person in the world. When i told her that the reception and sound was very poor she suggested that I take the device by a window. I told her that I could not do that because the electric outlet was far away, she retorted that I must be living in a windowless home or a cave! Since then, this year we have had two major emergencies (5/5/24) 7/1/24) and both times the Lively device that showed two green lights, was in fact dead. We had to resort to other means to get emergency help. So basically we have been paying for a "dead" service and when we try to call to get it rectified or ask for a payment adjustment, we get no response. All they do is collect the monthly payment directly from our bank and for that too they often do not get the dates straight. They were okay when they were called Great Call but "Lively" is a misnomer because their device is dead.Lively
Date: 07/08/2024
Hello, we are sorry to hear that your experiencing issues with your service. We were not able to pull up your account using your email address provided. Please contact our **************** so we can work together to resolve this issue and ensure the functionality of your device.Review fromJulie C
Date: 06/27/2024
1 starJulie C
Date: 06/27/2024
My mom has dementia and she lives in a senior living place and she had a flip phone from **** for many years and the bill just kept getting higher and higher. I shut that phone off and suggested a better flip phone with bigger buttons and easier for her to use and she liked that idea. So I looked into the Jitterbug flip phone from Lively and I really loved the big buttons and I just loved the phone over all. So, a family friend suggested the Jitterbug from Lively and she even paid for it. We got the flip phone turned on for my mom and I explained it to her a dozen times how to use the phone and she never understood because of her dementia. So, I called Lively and spoke to a customer service agent and I explained the situation to her, how my mom was unable to use the at all and how my mom received a bill in the mail saying,, " if you don't pay $118.07 within thirty days, this will be placed to collections and it said o not contact customer service ever and that they were gonna tack on an additional $25 service charge, AREYOU F_____G KIDDING ME, SHE NEVER USED THE ***** , NEVER!!!! NOT ONCE. I called back and spoke to a manager and she told ne to just ignore the bill and throw it away because Lively would take care of it, since she never used the dam phone and then my mom gets threatened by whoever mails these letters out and that is ridiculous and absurd.. I want them to erase this bill because she NEVER USED THE *****, NEVER EVER, NOT ONCE. THIS IS WRONG FOR A COMPAMY TO DOVTHIS KINDVOF CRAMP TO SENIORS, ESPECIALLY THOSE WITH DEMENTIA. I'm her daughter ( poa) and please help me. Thank you very muchLively
Date: 07/02/2024
Hello, we are sorry to hear that your mother was unable to use the Jitterbug Flip2 phone and we appreciate your feedback. Per our Customer Agreement, packaged with the phone and which can be found on our website, you are responsible for the payment of the monthly service fee, that you can cancel at any time by calling our **************** and that you accept the agreement upon activation of the phone. A review of the account shows that the retail purchased phone was activated in January 2024, with a monthly service plan of unlimited talk and text for $24.99. We explained that with paperless billing a $5.00 discount would be provided, and that the onetime $25.00 activation fee would be deferred to the first monthly service invoice. The first invoice generated the next day for the monthly service and activation fees. This bill was not paid, and we did not hear from anyone, so the account continued to bill. You called in March regarding a billing notice your mother had received. At that time, we advised that the account was past due, the balance was $118.07, and on this day the account was cancelled. In May, the account was sent to our collections team because we had never received a payment on the account, and it was past due. A review of our recorded calls did not lead to any other calls received from your phone number, which is the phone number of record. A review of the usage shows that there was some usage, and that the phone was last used in March. As such, the balance is valid and due. If you have any questions, please call our **************** at **************. Kind regards,
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