Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reference is made to a letter dated 4.10.24 seeking to collect a debt of $16901.18, but asking for $8256.89 to settle a debt with Resort World of Orlando *** 2, Acct. *******, contract **********. We are disputing this debt as we paid for assistance through a 3rd party to terminate this in 2014. Our desired resolution is for the business to confirm in writing that they are ceasing collection efforts, and will not report anyhing to our credit report.

  

  Business Response

  Date: 05/13/2024

  We are a third party debt collection agency.  Our client requested that we close this account on May 8, ********************************* our office.

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A timeshare for Suites of **************************** was sold to Time No More in 2007. At the time of the sale, both **************************** and ****************************** were on the sell of the timeshare. Pinnacle Recovery Inc. sent a letter February 6, 2024 requesting maintenance fees, 17 years post date of the sell! Any maintenance fees should be collected from Time No More as they were the owners.

  

  Business Response

  Date: 03/19/2024

  Our client has confirmed that ***************************** transfer was not completed.  The client advised the transfer company on 10/08/08 that the transfer was not completed because 2007 and 2008 maintenance fees were past due.  Statements have been sent regularly indicating the amount due.  We do have deed in lieu options for ****************** and our representatives can provide this information if he is interested.

• Initial Complaint

  Date:02/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  20/2/2024 received a letter stating I had been contacted previously about an outstanding amount to Club Wyndham Which I hadn't been. Balance of $673.95. I live in ********* and the web site won't accept my zip code so I can't pay it anyway. How do I log in????? Had the same problem with the Wyndham web site. It isn't fair. Wish I never bought into it. Had it for years and haven't ever been able to book anything.I'd like my $23,000.00 back.

  

  Business Response

  Date: 02/23/2024

  Upon receipt of this complaint, we were able to reach **************** and his account is now paid in full.

• Initial Complaint

  Date:01/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a maintenance fee balance of around $1100 with Bluegreen Vacations. I moved from my old address to my new address and had been trying to get into my account to change my information. Upon getting into my account I attempted to pay my maintenance fees. It said I was ineligible to pay online. Confused by this I messaged BG through chat and they said it was sent to collections. I never even got a phone call about the balance owed. I had not received correspondence by phone or mail from Pinnacle the collection agency. I immediately called Pinnacle the first person hung up right after asking what my callback number was in case we got disconnected. He never called back. I called again and they told me it was sent to them 7 days ago. They are charging a collection fee of over $400 for a maintenance fee balance I was never contacted about being late. I was also told the person at pinnacle in charge of my account would give me a call as well. I never received that call. How do I have an account in collections about to ruin my credit for a balance I was never contacted about being late and why is the collections fee absolutely insane? 40% is absolutely ridiculous.

  

  Business Response

  Date: 02/07/2024

  A supervisor has attempted to contact ******** but she has not returned our call.  The supervisor will reduce the collection fee in an effort to resolve once she contacts our office.

• Initial Complaint

  Date:01/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to assert that I am not liable for the debt that is linked to CREDIT ONE BANK N A, as there has been no contractual agreement between us. It is essential to emphasize that I have not willingly entered into any financial obligations with them. Furthermore, in my effort to address this issue appropriately and transparently, I made a formal request to ***************************** for the provision of the original contract relevant to this particular debt. Regrettably, despite this request, they have not fulfilled my inquiry by providing the requested documentation. This lack of transparency and cooperation from ***************************** has added to the complexity of the situation, making it necessary for me to seek further assistance and clarification to resolve this matter effectively.========================================================PINNACLE RECOVERY INC opened on Oct. 27, 2023 Higher credit $8966 ,

  

  Business Response

  Date: 02/01/2024

  Our client cancelled the placement of **************************** account in our office on January 2, 2024.  When the account was closed in our office, the credit reporting was removed.

• Initial Complaint

  Date:01/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Feb 2023 this company placed a collection account on my credit file. A dispute was filed with the credit bureau in which this company validated false information. I have informed this company that I did not have any business dealings with them. I have informed this company that I had no business dealings with ******************** I informed them before they verified this information on at least two occasions. I have attempted several times to resolve this matter but this company continues to provide false and inaccurate information to the credit bureau, damaging my credit history and score.

  

  Business Response

  Date: 01/23/2024

  This dispute was determined to be substantially the same as multiple earlier disputes submitted and no new material was provided to support the earlier disputes.  We request that the consumer refers to our response letter dated June 29, 2023.

  We believe we have exhausted efforts with this consumer and have closed the account in our office.  This consumer may contact our client directly to resolve the account.

  Customer Answer

  Date: 01/23/2024

  There is nothing but the fact that your company is trash. I am glad you closed my account with your company. You can make it seem as if I bothered you but you closed the account because you reported false and inaccurate information. Go to h*** and die twice. 

  

  Business Response

  Date: 01/25/2024

  We closed the account in our office and returned to our client.  The credit reporting was removed when the account was closed in our office.  There is nothing further that we can do.

  Customer Answer

  Date: 02/03/2024

  You reported false information on my credit file. That is why you closed the account. You can apologize and realize that every time your company, which is terrible, reports on people credit files that affects credit ratings. Your company knows what the **** requires and you should do better. For over a year you reported false damaging information and now you just remove it like that because you are called out. You claim there is nothing you can do but for me there is. I want my apology and I seek ******* because my credit rating was affected so instead of being to secure reasonable and low interest rates I could not. Instead of being able to qualify for a home I had to continue to rent and pay over 1800 a month on a new lease. That is what you can do and stop playing the victim. Your company knows **** well once you tag a collection account on a credit file what it will do. Now you remove it and think that is it. Shameful and your company lacks a moral compass but not surprising as our society and country for the most does too. So again, go f*** yourselves and die twice with the second worse than the first. 

• Initial Complaint

  Date:12/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not reliable for the debt with Pinnacle Recovery INC. I do not have a contract with Pinnacle Recovery INC. They did not provide me with the original contract as I requested.

  

  Business Response

  Date: 12/14/2023

  Pinnacle Recovery, **** is a third party collection agency and ************' loan and dues accounts were placed in our office for delinquent collection as previously communicated to *************  He never requested a copy of his contract as indicated in his complaint.  Our client closed the placement of both accounts in our office earlier this month and our credit reporting was removed at the time of account closure.

• Initial Complaint

  Date:10/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I own a Timeshare with Worldmark by *******. We got behind because I was in the hospital for 12 days; my husband changed jobs, and we had to COBRA our health insurance for two months. When we could pay Worldmark, they had already sent us to Pinnacle. We called Pinnacle, and the man on the phone was super rude to me. I told him i wanted to pay the 808 dollars I owed, but they told me that to catch up, I would have to pay over **** dollars. They told me that their 30 percent charge was lower than the standard rate, and they could only give me a 50 dollar discount which still puts the rate at over 25 percent. The debt from Worldmark already included 90 dollars in late fees. I told the guy on the phone I could pay him 900 dollars, but he said that was unacceptable. I tried to call Worldmark back to take the account, but they can't do it. I tried to call Pinnacle again, but they are not open on weekends, so I cannot pay them when I am not working, so I would have to give up paid time at work which would cost me even more money.I tried to pay online, but it says I have to have some account number from a letter I received in the mail. I did not receive a letter in the mail from this company with an account number on it, so i will have to pay even more fees for more time because I have another payment due with Worldmark on November 1, so Pinnacle will add more fees, but I can't pay either Worldmark or Pinnacle.

  

  Business Response

  Date: 10/27/2023

  Upon receipt of this complaint, we reached out to the consumer, discounted the collection fee by 50% and the consumer paid the account in full.  We believe this complaint is resolved.

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an active account with Bluegreen Timeshare. Of course they continue to charge fees from owners on a yearly basis for maintenance fees that are obserd without convenient reservation vacancies. I made monthly payment arrangements until August 2023. July's payment was returned due to losing my job, but was received by ******** in August. They are charging me for the remaining balance I didn't know about and threatened that if it's not paid immediately I will be charged a late fee of $183. When asked what date could it be paid they could not answer other than you should pay it now. The agent I was talking with was flippant and said he liked my attitude and then became rude. I asked to speak with his supervisor who was ******************* the supposedly supervisor who then shamed me because I missed a payment in July and who kept saying oh well I didn't have money in my account to pay and then laugh about it. He was condescending and not at all helpful and he was the supervisor. Pinnicle must get paid for rudeness.. they are not at all helpful and shame on them for making fun of me for having insufficient funds in my account because I lost my job. They should be shut down for being insensitive to their clients due to the current financial trend of today's economic reality. As a debt collecting agency they should not be attacking and definitely not shaming people especially post COVID because of their financial situations.

  

  Business Response

  Date: 08/15/2023

  Upon receipt of ******************** complaint, we reviewed the call recordings.  A supervisor spoke with her today, waived a portion of collection fee and resolved account.  We apologize for any frustration she experienced.

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a club Wyndham time share owner trying to exit. I got behind missed maintenance fee this Spring. I also had extenuating health issue that had occurred. I contacted ******* was told my initial 500 owed was now $609 and need pay Pinnacle. I called Pinnacle lady was rude didn't care re my health issues. Said they're 30% fee is not high and that they don't work for free. They are requesting I pay $792 charging a $192 collection fee. I complained don't have that amount is too high was offered $19 discount only I need BBB help to fix this they are not willing to work with me.

  

  Business Response

  Date: 07/03/2023

  **************** spoke with one of our supervisors who discounted our collection fee by 33% and the account was resolved.  We apologize for any frustration experienced with the initial representative she spoke with.