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Business Profile

Collections Agencies

Pinnacle Recovery Inc
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

Customer Complaints Summary

  • 60 total complaints in the last 3 years.
  • 33 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Pinnacle Group in ***** ** the 5th of June for there help getting my vehicle back and we spoke and discussed a payment option of 600 on the 8th and then the other 600 on the 23 of June. I sent my 1st payment and they procrastinated tell the 14th of June my vehicle was taken the 3rd of June, they stop all communication on the 14th of June didn't get my car back and now I'm out $600 dollars from them.

    Business Response

    Date: 06/14/2023

    The complaint was sent to the wrong company.  We are Pinnacle Recovery, **** and are not affiliated with Pinnacle Group in *****.  We do not work in the auto industry and do not have this consumer in our system.

  • Initial Complaint

    Date:02/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PRi isnt a vendor to use for keeping customers after they resolve financial trouble. My acct was in arrears due to ************ errors [**** Timeshare]. I couldnt pay online or pay partial payments. I had to wait until all money was available. Once available, the acct was sent to collections. A letter mailed 1/31/23 stated *** due & late fees + PRi 29% collection fee, which was absurd already. I called PRi to pay full amount to client & extra for collection but told the *** increased on 2/1 since it is another month, incl. the clients monthly charge & another 29% bump. The rep was condescending & chastised me for owing money. I know they hear sob ***************** all day [she said, I hear it all day] but I called to resolve the debt in full. *** was more than stated in the letter, though my offer would have been sufficient for ******* for debt owed. The client fee is due 2/24 so the debt could be resolved, gave PRi some profit, & moved on. That wasnt good enough. The clear aim was to take as much as possible. Looking at reviews & complaints, its likely the **** Phone rep also misrepresented settlement offer w/ a low percentage off BUT miscalculated sum due. I asked to speak w/ supv after the phone rep decided to chastise and shame me to pay. I was asked for a call back but never happened. I emailed higher offer to satisfy ************ profit needs w/ no reply. Now, I doubt the integrity of client & when resolved, I will end contract w/ client after a decade of patronage. I have paid ****s & ****s for timeshare & monthly fees just to be an ATM & a blank check they gave collection agency a blank check for whatever the collection agency wants. I share blame for exposure to PRi but I tried to make it quick & painless while being denigrated & ignored. I want to pay what is fair, $ owed + reasonable fees, which I can upon allowance. PRi concern to take as much as possible is not good for clients cust. Retention who had a good history until financial trouble.

    Business Response

    Date: 02/16/2023

    We apologize for ****************** frustration.  While we cannot discount the amount owed to our client, we will accept the amount owed to the client and remove our collection fee.  We have called and left a message and will communicate this to ************** when he returns our phone call.

  • Initial Complaint

    Date:10/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******* Vacations and do not have a contract with Pinnacle Recovery. They did not provide me with the original application like I asked and the balance keeps changing on my credit report but I have not received any notification in writing.

    Business Response

    Date: 10/20/2022

    **************** account was closed in our office on 10/6/22 and credit reporting was removed on 10/7/22.

  • Initial Complaint

    Date:10/10/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a timeshare with Bluegreen Vacations. I was not able to pay the outrages maintenance fee in May 2022.They sent my account to Pinnacle who is charging me over ****** to pay off my original debt. My original account is frozen until I pay these exorbitant fees to the collection agency.

    Business Response

    Date: 10/17/2022

    Mr. and ********************* account was assigned to our office in September due to its delinquent status.   The ******** account was also assigned and resolved in 2020 and 2021 due to delinquency.  The collection fees are $702.65 and are according to the terms of our client's Assessment Billing and Collection Policy which is sent to all owners annually.

Pinnacle Recovery Inc is BBB Accredited.

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