Complaints

This profile includes complaints for Golden State Claims Adjusters's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Golden State Claims Adjusters

  2244 Faraday Ave # 126 Carlsbad, CA 92008-7208

• 

  Golden State Claims Adjusters

  1811 Aston Ave Ste 200 Carlsbad, CA 92008-7396

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a contractor. I damaged the property of a home while I was replacing the roof. I filed a claim with my insurance company. On September 20, 2022 ************************* of Golden State Claims Adjusters inspected the damage done at the property. It has now been 78 days and I have received no resolution from Golden State Claims Adjusters. The homeowners of the property I damaged are extremely upset with me because of this delay. I have called and emailed Golden State Claims Adjusters several times over the last 30 days and they never respond. What kind of business ignores their clients?

  Business Response

  Date: 12/21/2022

  A check was issued in this matter on 12/08/22 and sent via overnight mail on 12/09/22.  This matter appears to be resolved. Kindly advise if I can provide any additional information.

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a claim with golden state claims in May 2022, they did nothing to Handel the claim. They denied half the 16k claim without looking at the damages with their own adjusters, the claims adjuster I worked with will not return calls for weeks and all I get is the continued run around. It is now the end of November. I paid the **** deductible per my contract with the insurance company. They will not review the estimate they customer provided.

  Business Response

  Date: 12/21/2022

  Summary:
  
  The claim was assigned to an adjuster on afterhours on 5/10/22.  The adjuster attempted to make contact with the insured and claimant before 10am the next morning.  She was able to make contact with the claimant representative and secure their insurance carrier information the same day.  She made contact with the claimant carrier, EMC, the same day as well. 
  
  The adjuster was able to reach and speak with the insured on 5/25/22 to gather information, request additional information and request payment of his Self-Insured Retention (SIR).  The insured did not believe that the damage would exceed his SIR.  The adjuster was in constant communication with the insured and claimant representatives as well as tendering the claim to another party.  The insured paid their SIR on 9/16/22.  The adjuster received an estimate of repair from the claimant on 9/27/22 and an offer to settle the claim was made to the claimant attorney on the same day.  She advised the insured of this offer within 10 days and updated the insured every 10 days as well as requesting a status of the claimants acceptance every 10 days. 
  
  The claimant attorney made a counteroffer to settle on 10/31/22, accepting our offer and countering with a request for the insured to forgo funds owed to him.  The insured was copied on the counteroffer email.  The adjuster made contact with the insured on 11/2/22 advising him that we suggest that he speak with counsel to determine how he would like to proceed.  This same information has been reiterated to the insured by the adjuster and management.  A partial disclaimer is being issued to the insured and the *** payment for the covered portion of the claim awaits acceptance of the offer and a signed release.

• Initial Complaint

  Date:09/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PCIC ************ insures: ****** ************ Policy #PCA5043-0c433972, address *********************************************, Phone #************. ****** Plumbing first, incorrectly adjusted the "float" in our septic tank 2-10-22..then 2nd, incorrectly replaced the float on 2-16-22. This caused a sewage back up in our house. Auburn Plumbing was contacted re the back-up but indicated they were too busy to respond and referred us to Beyond Cool Plumbing. The Beyond Cool Tech adjusted the float etc and indicated on his invoice that the "back up" was caused by "blockage related to the newly installed septic tank float. Notice of our loss was provided to Auburn Plumbing in a letter dated 3-18-22. Auburn Plumbing reportedly didn't notify PCIC of our claim until 7-27-22. We have a coverage policy limit of $5,000 which was received from our insurance co, Connect (AFCPC) Policy #Hl02873363...Claim #*************. We incurred a current loss of: Emergency Clean up thru Servpro in amount of $1,835 and damages per Frontier Adjusters of $33,036.18. So, since our claim receipt has been acknowledged by Golden State Adjusters on 7-27-22, the Golden State Adjuster, *******************- ******** reportedly has contacted Auburn Plumbing and has now accused us of lying and filing a fraudulent claim (in writing). *****, again in writing doesn't seem to understand the difference between "the insured" and "the Claimant", nor what is a "coverage" policy limit or a "deductible". ***** has not responded to e-mail inquires nor phone contact request messages. The Claims Examiner from Contact has tried to speak to ***** in an attempt to explain policy coverage limits/deductibles etc with no response by *****. ******* supervisor, *************************** has been informed re ******* lack of ? To our knowledge there has been no serious investigation of our claim, no statements taken from **************** owner of Auburn Plumbing or his techs ***** and ******..nor the Beyond Cool Plumbing tech..nor us. Help!

  Business Response

  Date: 11/28/2022

  A letter was issued to the named insured explaining the coverage limitations under the policy with respect to the submitted loss by the claimant.  I understand that the claimant was able to speak with a manager and was provided further explanation regarding the policy limitations.  We apologize for any frustration by the claimant with respect to claims communications in the course of handling the submitted loss. 

• Initial Complaint

  Date:07/26/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We used a business, ************* ***************** DBA ******** Services for a project. We were listed as an insured on their insurance with Golden State Claims Adjusters aka North ************** Services, acting on behalf of **************************. We had a claim and filed it. Claim #PCA009558. We spoke to *************************, ************************************* ************ or ************ and he agreed upon a settlement of $2364.11. We followed up with him and we were informed that they will not process our payment until ************* **************** pays their deductible. We want our claim paid.

  Business Response

  Date: 08/08/2022

  I have reviewed the file and note that the claim was paid on 07/29/22 under Check ***** in the amount of $2364.11.  My apologies for the delayed response as I was out of the country.  Thank you for your patience.  Kindly advise if I may provide any additional information.