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Average of 32 Customer Reviews
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Review fromKevin M
Date: 06/30/2023
1 starKevin M
Date: 06/30/2023
This is my opinion. Fluidra support is entirely incompetent. My I-Aqualink breaks down frequently. The support team NEVER provides the reconnection process the same way twice. Their call backs can take up to 2 hours (my latest was 1 hour 45 minutes). We got disconnected this morning. When I called back a few minutes later, I got a recording saying the department was closed (on a Friday morning!).The I-Aqualink requires a smartphone connection which is subject to too many variables. It is an extremely poorly-thought-out concept. My connectivity breaks down regularly, making enjoyment of my pool very iffy. This is rank incompetence on the part of Fluidra. Again, in my opinion, do NOT purchase products or services through or from Fluidra.
Fluidra
Date: 07/05/2023
Hi *****, Thank you for reaching out. We had one of our technicians connect with you and we understand that Spectrum Wi-Fi is not reaching your antenna. If Spectrum is not able to resolve your internet issue, or if something else comes up, please call us again at **************. We do want to support you and make sure your equipment is running properly so that you can enjoy your pool. You can also contact your pool professional and ask them to help you adjust your pool equipment setup if connected devices do not suit your needs. Thank you for your patience and your business!Sincerely,Your Fluidra TeamReview fromTammy P
Date: 03/15/2023
5 starsTammy P
Date: 03/15/2023
We have used Fluidra for over 8 years and have put in hundreds of pools. We can't say enough about their local Service Representative (*************) on their prompt attention for warranty work and overall product quality. We really enjoy their rewards program which was very easy to use. We highly recommend using Fluidra as your pool equipment provider service. Definitely a welcomed partner for our growing pool company, Pool Envy.Fluidra
Date: 03/16/2023
We greatly appreciate you and your wonderful review! Thank you for taking the time to share your positive experience with us. It's always a pleasure to hear from a satisfied customer.All the best,Your ****************** Team
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