Complaints

This profile includes complaints for Arlo Technologies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Arlo Technologies Inc

  2200 Faraday Ave Ste 150 Carlsbad, CA 92008-7224

  
• 

  Arlo Technologies Inc

  3030 Orchard Pkwy San Jose, CA 95134-2028

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I moved out of my friends home I transferred all the utilities into my friends name/email or gave him the login info and changed the name on the profile. I moved out around September, 2022. I deleted my card info off the profile and thought nothing of it but apparently have been charged since then. I also had my credit card number changed because it got stolen. Despite taking my card off, changing the profile, and having an updated card number Arlo opted to just force it's charges through AND increased the prices over time. When I realized this I called and told them this and that I would like a refund and card taken off the account and was told that I would need the "account holder" and they didn't care that the card was in my name and not the account holder. They also didn't care to cancel the charges or that the Discover card was literally not even the same account number. Discover finally put a stop charge on, after doing an initial dispute and finding in my favor but they forgot to do the stop charge so a few more charges came through and this time during the dispute charges they received a response, not answering the dispute at all, just that they disagreed with the dispute. I just got off the phone with them Discover and they'll need me to send in a few things via fax/mail so before I do that I'd rather just try and get Arlo to STOP charging me and refund the charges. The services haven't been used for well over 2 years and the fact I can't remove my credit card from an account because I'm not the account holder is ridiculous. I'd also like to know why Arlo thinks it's appropriate to force charges through without an accurate credit card number and increasing subscription rates without consent. I originally just wanted the refund for the past few months this year but considering calling them and telling me "they don't' care" it's my credit card on the account I would like a full refund.

  

  Business Response

  Date: 06/19/2025

  Hi ******,
  
  Good day!
  My name is ******** a Customer Advocate at **********************. I am reaching out to you to address your concern. We thank you for bringing this to our attention and appreciate your feedback on the opportunities we surely want to work on. This will help us review and re-calibrate the quality of support and service we offer to our customers. Please be assured that your feedback is taken very seriously and will be forwarded to the concerned team to make improvements and provide a satisfactory user experience.
  
  I would also like to work with you and resolve your unsettled issue in the hope of regaining your trust and confidence in continuing your business with us. Please note that we will be needing additional details to locate the charge and complete the request.
  
  Please be advised that I will be contacting you today, between the hours of 12 PM to 2 PM EST. If you wish to be contacted at a specific time, let me know and I will be happy to assist.
  
  I look forward to your response.
  Thank you for doing business with us.
  
  Sincerely,
  
  ******* **********
  Customer Care Advocate
  ******************, ****

• Initial Complaint

  Date:06/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Canceled my service March 16, 2024 and received a confirmation email from the company. They have continued to charge my credit card from April 2024-June 2025. Sent an email requesting the company to stop charging my credit card and my card to be refunded with no response. There is no customer service phone number to call to get this corrected. I tried using their chat option but was told by chat that I was not eligible to talk to a representative of the company. I have disputed the charges with my cc company, but they can only go back to April 2025.

  

  Business Response

  Date: 06/18/2025

  Hello *****,
  
  Good day!
  
  This is ******* from Arlo Customer Care.
  
  I would like to convey to you our sincere apologies for the inconvenience you have experienced with the Arlo subscription that wasn't canceled. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc. appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services.
  
  Please let me assure you that we continue to be committed in providing you and all of our customers with the highest standards of product & service in the industry.
  
  I have created case number ******** as your Arlo case reference. I will be contacting you within the today to address your concern.
  
  Thank you and have a great day!
  
  Regards,
  
  ******* *.
  Customer Care Advocate
  ******************, ****

• Initial Complaint

  Date:06/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SUBJECT: Double billing due to two service subscription for several years. Arlo is basically STEALING. I have tried to resolve issue by closing down the oldest subscription several times but Arlo refuses to work with me due to me not remembering the email address associated with the first (oldest) account. This account dates back at least a decade. I have asked besides my name and email address was there any other information I could provide to validate my identity. No reply. Tried multiple times to resolve issue only to end with "no email address no help". All I wish to do is to close the oldest subscription which would eliminate the double billing. When I suggested to close the latest subscription I was told I will lose various features. Arlo was unable to tell me what encompassed the oldest account service information (features). I stated that I assumed the oldest account services would be upgraded to todays services because I am charged todays rates. Again no reply. Also, I was never given an answer to the question of "how to retrieve the duplicate payments" of $399.78. I would be happy to send you the full "chat" dialogs for the two latest tracking calls. I do understand that the Arlo employees must stick to a script but there must be a point where if the Arlo representative can't help resolve the issue one would elevate a concern/problem to the next higher level. I am writing because I need to resolve this issue. I desperately need your help.

  

  Business Response

  Date: 06/18/2025

  Hello *****,  
  
  Good day! 
  
  This is ***** from Arlo Customer Care. 
  
  I would like to convey to you our sincere apologies for the inconvenience you have experienced with our Support channel and the issues you had with your subscription. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization.Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. We appreciate hearing from customers like you because your feedback helps us monitor and maintain the quality of our products & services. 
  
  *****, please let me assure you that we continue to be committed to providing you and all of our customers with the highest standards of product & service in the industry. In order to provide you access to your Arlo account once more, I would like to assist you and handle all your concerns about your subscription. 
  
  I have created case number ******** as your Arlo case reference. I will be contacting you within the day to address your concern.
  
  Thank you and have a great day! 
  
  Kind regards,
  ***** *.
  Customer Care Advocate
  ******************, ****

• Initial Complaint

  Date:06/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Arlo continues to sell junk products and they refuse to warranty, or refund customers. They are overcharging for "cloud storage" and it's up to $20 a month. They recommended that I upgrade, so I spent $700 on Ultra cameras, and guess what, I've had problems since day one, and they refuse to do anything about it. I have a brand new working solar panel on one of my Ultra cameras, in direct sunlight, and the camera won't do anything. I have nothing but problems with their products and they refuse to honor any type of warranty or product guarantees. They have become a horrible company and they're just trying to make an extra ***** Terrible unprofessional experience for the last 5 years with this company. Would not recommend any of this overpriced junk to anyone.

  

  Business Response

  Date: 06/07/2025

  Hello ********,
  
  
  Good day!
  
  This is ******** from Arlo Customer Care.
  
  I would like to convey to you our sincere apologies for the inconvenience you have experienced with your devices. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. We appreciate hearing from customers like you because your feedback helps us monitor and maintain the quality of our products & services.
  
  We will take this matter seriously and please expect a call from me tomorrow during business hours.
  
  I will also be creating a case number to be sent to your email for your reference. Please let me know if you need additional assistance.
  
  Thank you and have a great day!
  
  
  Regards,
  
  ******** *.
  Customer Care Advocate
  ******************, Inc.
  

• Initial Complaint

  Date:06/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Arlo continues to increase my monthly service fee without any notification and makes it impossible to contact anybody to cancel my subscription.

  

  Business Response

  Date: 06/05/2025

  Hello *******,
  
  Good day!
  
  This is Lily from Arlo Customer Care.
  
  I would like to convey to you our sincere apologies for the inconvenience you have experienced with your device. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc. appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services.
  
  *******, please let me assure you that we continue to be committed in providing you and all of our customers with the highest standards of product & service in the industry. I am unable to locate an account under your information. 
  
  I have created case number ******** as your Arlo case reference. I will be contacting you within the day to address your concern.
  
  Thank you and have a great day!
  
  Regards,
  
  **** *.
  Customer Care Advocate
  ******************, Inc.
  
  

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing charges for the last 12 months totaling $251.12. For over the last 3 1/2 years I have had ongoing problems with your cameras not working, going offline randomly, hours and hours of my time trying to get the cameras to work, unable to talk to anyone live, untrue responses that I will be contacted by by phone on your chat support, etc. When I initially purchased 4 cameras it was difficult to get them to work and was able to speak to a live tech support person and we got them to work. After that I had ongoing problems and about 2 years ago you cancelled your support phone numbers I had. After that timeframe, the only wat to reach you was with the chat support or by email. In most of those events I was unable to get the cameras to start working again. After hours of removing and resetting the cameras I was eventually able to fix the problems sometimes by removing and resetting the cameras, Then last year in August 2024 my 3 year warranty expired and immediately one of the cameras would not hold a charge. Then the cameras continually went offline and randomly would come back on. Currently, the remaining 3 cameras remain offline and I cannot get them to come back online. Yet every month you charge me $21.51 and I have no way of getting support even though there is a message saying I will be contacted by phone. that has never happened to this day. the last support request # is ******** dated 5-27-2025. I also have tried your support by phone where it indicates I will receive a call within 2 minutes. No call back ever! . At this point I want to cancel my account with ****************** and stop getting billed for services not received. Thus, I am requesting a credit of $215.12.

  

  Business Response

  Date: 06/04/2025

  Hi Mr. ******************** day!
  
  This is Jocelle from the Arlo ************* Team. 
  
  I want to convey to you our sincere apologies for the inconvenience you have experienced with your devices and for contacting our customer service support. This issue has no doubt caused you some frustration, and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. We appreciate hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services.
  
  Mr. *******, please let me assure you that we continue to be committed to providing you and all of our customers with the highest standards of product & service in the industry.
  
  I would like to still work with you on your cameras that went offline. I will be calling you tomorrow (06/05/2025) between 10 AM to 11 AM Mountain time.
  
  For reference, your Arlo case is 44867471.
  
  Thank you for your patience and understanding.
  
  Kind regards,
  Jocelle V.
  ************* Advocate
  ******************, Inc.
  

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Can not speak to a human being in support,so that I can cancel my account.

  

  Business Response

  Date: 06/03/2025

  Hello ****,
  
  Good day! 
  
  This is ******* from Arlo Customer Care. 
  
  We sincerely apologize for the inconvenience youve experienced while trying to reach Arlo Support to close your account. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. We appreciate hearing from customers like you because your feedback helps us monitor and maintain the quality of our products & services. 
  
  ****, please let me assure you that we continue to be committed to providing you and all of our customers with the highest standards of product & service in the industry. I would like to work with you to resolve this issue and review your refund request.
  
  I have created case number ******** as your Arlo case reference. I will be contacting you today to address your concern
  
  Thank you and have a great day! 
  
  
  Kind regards,
  ******* *. 
  Customer Care Advocate
  **********************. 

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was auto-renewed for a subscription plan on June 1, 2025. On June 2, 2025 I noticed a pending charge on my credit card and contacted Arlo Technologies in order to cancel the subscription and cancel the pending charge of $99.00. The fist customer service *** told me to hold and then ghosted me. The second customer *** eventually told me that I could not get my $99 back.

  

  Business Response

  Date: 06/03/2025

  Hello *******,
  
  Good day!
  
  This is ******* from Arlo Customer Care.
  
  I would like to convey to you our sincere apologies for the inconvenience you have experienced with the Arlo subscription that wasn't refunded. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc. appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services.
  
  Please let me assure you that we continue to be committed in providing you and all of our customers with the highest standards of product & service in the industry.
  
  I have created case number ******** as your Arlo case reference. I will be contacting you within the today to address your concern.
  
  Thank you and have a great day!
  
  Regards,
  
  ******* *.
  Customer Care Advocate
  ******************, ****

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HI! We bought the Arlo cameras 4 years ago to watch our dogs while we are gone. We bought the cameras solely because we wanted to use the FREE App, and not pay for a subscription. We would like all app fees waived, and provided a free app to use.

  

  Business Response

  Date: 05/28/2025

  Hello *****,  

  Good day! 

  This is ***** from Arlo Customer Care. 

  I would like to convey to you our sincere apologies for the inconvenience you have experienced with the subscription. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. We appreciate hearing from customers like you because your feedback helps us monitor and maintain the quality of our products & services.

  *****, please let me assure you that we continue to be committed to providing you and all of our customers with the highest standards of product & service in the industry. In order to provide you access to your Arlo account once more, I would like to assist you and provide the best resolution that we can offer.

  I have created case number 44849840 as your Arlo case reference. I will be contacting you within the day to address your concern.
  
  Thank you and have a great day! 
  
  Kind regards,
  ***** *.
  Customer Care Advocate
  ******************, Inc.

  
  

• Initial Complaint

  Date:05/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have automatically changed my plan to ultimate plus and increased the monthly charge. I am not even getting the basic service that I am paying for. They have overcharged me the previous 4 months, which comes to a total of $30.12. They dont even provide a way to contact there billing department. They just want you to start a group chat. I think I can at least cancel the plan using there website, but I want my money back that they overcharged for.

  

  Business Response

  Date: 05/22/2025

  Hello ******,
  
  Good day!
  
  This is Lily from Arlo Customer Care.
  
  I would like to convey to you our sincere apologies for the inconvenience you have experienced with your device. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc. appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services.
  
  ******, please let me assure you that we continue to be committed in providing you and all of our customers with the highest standards of product & service in the industry. Upon checking your account, your subscription has been changed when when it was renewed on 2/18/2025, from Arlo Secure Multi Camera to Plus Unlimited Monthly plan. This is due to the changes that we have in our subscription, along with the new features of the plan. 
  
  I have created case number ******** as your Arlo case reference. I will be reaching out to you within the day to address your concern.
  
  Thank you and have a great day!
  
  Regards,
  
  **** *.
  Customer Care Advocate
  ******************, Inc.