Complaints

This profile includes complaints for Arlo Technologies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Arlo Technologies Inc

  2200 Faraday Ave Ste 150 Carlsbad, CA 92008-7224

  
• 

  Arlo Technologies Inc

  3030 Orchard Pkwy San Jose, CA 95134-2028

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Arlo Video doorbell. It stopped working, would not charge or cut on at all. I spent 2 hours on the phone troubleshooting what I already knew quick was that it was broken. They finally sent a replacement however the replacement is used and does not hold a charge very long. It also moves a clicking sound non stop. O did like an exchange for a video doorbell that actual works.

  

  Business Response

  Date: 05/18/2025

  Hello *******,  

  Good day!

  This is ***** from Arlo Customer Care. 

  I would like to convey to you our sincere apologies for the inconvenience you have experienced with our Support channel and the issue you have experienced with your doorbell. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. We appreciate hearing from customers like you because your feedback helps us monitor and maintain the quality of our products & services. 

  *******, please let me assure you that we continue to be committed to providing you and all of our customers with the highest standards of product & service in the industry. In order to provide you access to your Arlo account once more, I would like to assist you with the issues you have encountered with the doorbell and will provide the best resolution we can offer.

  I have created case number ******** as your Arlo case reference. I will be contacting you within the day to address your concern.
  
  Thank you and have a great day! 
  
  Kind regards,
  ***** *.
  Customer Care Advocate
  ******************, Inc.

• Initial Complaint

  Date:05/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered spare batteries 19 April 2025 One of them will not charge.Spend 15s of minutes trying to find a voice number to get a Return authorization numberNO LUCK!Started a chat and they wanted to get all the fine details and troubleshoot but did not understand troubleshooting. After an hour Got Super frustrated and stopped.Started another chat today and he purposefully complicates the transaction to frustrate me. I used a bad word and he terminates the chat.AVOID ARLO at all costs. Their return rules are oppressive. You invest 100s (up to 1000$) and their customer service is nonexistent.

  

  Business Response

  Date: 05/17/2025

  Hello *******, 
  
  Good day! 
  
  This is **** from Arlo Customer Care. 
  
  I would like to convey to you our sincere apologies for the inconvenience you have had with the battery charging issues. This issue has no doubt caused you some frustration, and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. We appreciate hearing from customers like you because your feedback helps us monitor and maintain the quality of our products and services. 
  
  *******, please let me assure you that we continue to be committed to providing you and all of our customers with the highest standards of product and service in the industry. I would like to get in contact with you to make the best attempt to regain your confidence in our company and provide a solution to your problem as soon as possible.
  
  I've created case number 44827275 for your Arlo case reference. I will be contacting you within the day to address your concern. We can talk about the battery charging issues on your account. 
  
  Thank you and have a great day! 
  
  Kind regards,
  **** *******
  Customer Care Advocate
  ******************, ****

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It's unbelievable that a company does NOT offer adequate Support. I've been dealing with a Chat Box and I've been sent a transcript, which will consume all of the 2000 characters I have. I was charged $149.99 on Dec 23, 2024. I want to cancel but can't get a human because the Chat Box says that I am not eligible. There is a recommended process as they suggest, but the "Subscription" option is "grayed out", rendering it useless. The "Chat Box" doesn't care. Originally, I was hoping to get a refund, but since I can't get a conversation with anyone, that seems to be impossible. I can't seem to locate any phone number, or an actual address on their website. I wasn't able to add a ****** review simply to get someone's attention. I am very frustrated, and I don't think it is in the best interest of any consumer trying to actually communicate with this company. I do not have a problem using technology and I can't even imagine someone trying to get anything accomplished with this company. I would like someone to intercept on my behalf and get a human being to communicate with me. Unbeknownst to Arlo Technologies, we no longer need their services, but previous attempts to communicate with them don't work. In fact, the phone number printed on my credit card statement does not work either. Calling ************ is fruitless.

  

  Business Response

  Date: 05/17/2025

  Hi ******, 
  
  Good day!
  
  My name is Jessa, a Customer Advocate at **********************. I am reaching out to you to address your concern. We thank you for bringing this to our attention and appreciate your feedback on the opportunities we surely want to work on. This will help us review and re-calibrate the quality of support and service we offer to our customers. Please be assured that your feedback is taken very seriously and will be forwarded to the concerned team to make improvements and provide a satisfactory user experience.
  
  I would also like to work with you and resolve your unsettled issue in hope to regain your trust and confidence of continuing your business with us regarding your Refund Request.
  
  Please be advised that I will be contacting you today within your local business hours. If you wish to be contacted on a specific time , let me know and I will be happy to assist.
  
  For your reference, the case number for this message is ********. I look forward to your response.
  
  Thank you for doing business with us.
  
  Sincerely,
  
  ***** *.
  Customer Care Advocate
  ******************, ****

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We decided to get rid of the cameras in December 2024 and was able to call at that time and cancel our subscription. We noticed our bank account was then charged in March 2025 for over $200. We then tried to locate a phone number to call them to speak with someone. We were unable to locate the number. We did the live chatrequest requested a call back. Finally got somebody to call us back and they were from the shopping section. They then transferred us to the conveniently the lady was unable to hear us. We could hear her and replied to her multiple times, but it sounded like a pre-recorded greeting She then hung up. this is the absolute worst company *** ever dealt with. Do not recommend using this company as their customer support is extremely lacking and very disappointing. Frankly, I feel its a fraudulent company that is just stealing money from people.

  

  Business Response

  Date: 05/13/2025

  Hi *******,

  Good day!

  This is Jocelle, one of the ************* Advocates here at **********************.

  I want to convey to you our sincere apologies if the unexpected service you received caused you any difficulty. This issue has no doubt caused you some frustration, and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. We appreciate hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services.

  *******, please let me assure you that we continue to be committed in providing you and all of our customers with the highest standards of product & service in the industry.

  With the intention of earning back your trust and confidence to continue doing business with us, I will be contacting you within 8 AM to 9 AM CST today to address your refund request regarding your cancelled plan. Please take note of this Arlo case number 44817933. 

  Thank you for your patience and understanding.

   Kind regards,
  Jocelle V.
  ************* Advocate
  ******************, Inc.

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Arlo security camera thru US Cellular (in *********, **). At first, the camera worked just fine and just before the 'grace ******* was over, I brought my camera into a store to get help on it bc it stopped working. US Cellular blames Arlo for the camera not working, and Arlo blames US Cellular and I am just stuck in the middle with a camera that does not work. I am still being charged for this service and I have also attempted to contact both Arlo and US Cellular and now I cant even access the 'help' icon any longer. Any time I call, it feels like my phone number has been blocked. All they have to do is look at the data and they can see that it has not been on or working since November. I can legally prove that there has been no data use and I don't understand how they can keep charging me for a product that is not working properly. I have invested about ***** hours in this case and at this point, I feel like I should be compensated for my time. This camera is only supposed to be $10/month. I was charged in Nov and Dec and then I received a bill for over $200. I do not want to use this service any longer and I would like my money back. I want a refund for anything after November.

  

  Business Response

  Date: 05/13/2025

  Hello ******* *****,

  
  Good day!

  We would like to convey to you our sincere apologies for the inconvenience you have experienced with your device/s. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc. appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services.

  
  *******, please let me assure you that we continue to be committed in providing you and all of our customers with the highest standards of product & service in the industry.I would like to get in contact with you to make the best attempt in regaining your confidence in our company and provide solution to your problem as soon as possible. I will reach out to you during our business hours. If you wish to be contacted at a different date and time, please let us know by responding to the case.

  
  Please be informed that for refunds, the device should have been purchased directly from ************************** within 30 days from the original shipment date. However, you may check the reseller where you purchased the device to learn their return policy.

  
  Our responsibility as the manufacturer is to provide Technical Support and replacement to our valued customer who is still within the warranty.

  
  Thank you for choosing Arlo Technologies Inc.

  
  Sincerely,
  ****** A
  ************* Advocate
  **********************.

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the 5 camera Arlo system years ago because it promised seven day cloud storage with no subsubscription required. This storage promise is stated on all sides of the box it came in. I still have the box. (Picture of box attached). Now they are going back on their word and making me pay for a subscription to view any videos my cameras record. If they are not going to perform as advertised its false advertising and I want a full refund so I can replace it with one that does not require a subscription. Or permanently reinstate the 7 day cloud storage for my devices.

  

  Business Response

  Date: 05/09/2025

  Hello ***,
  
  Good day!
  
  This is ******* from Arlo Customer Care.
  
  I would like to convey to you our sincere apologies for the inconvenience you have experienced with the Arlo devices that were already at End of Line. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc. appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services.
  
  Please let me assure you that we continue to be committed in providing you and all of our customers with the highest standards of product & service in the industry.
  
  I have created case number ******** as your Arlo case reference. I will be contacting you within the today to address your concern.
  
  Thank you and have a great day!
  
  Regards,
  
  ******* *.
  Customer Care Advocate
  ******************, ****

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Arlo security camera system for over 400 dollars with free video storage for sevens days per camera. Now they want me to buy a plan that I should t have to buy and refused to buy and the cameras will not operate. So I would like my money back or my cameras turned back on

  

  Business Response

  Date: 05/29/2025

  Hello *****,
  
  Good day!
  
  This is Lily from Arlo Customer Care.
  
  I would like to convey to you our sincere apologies for the inconvenience you have experienced with your device. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc. appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services.
  
  *****, please let me assure you that we continue to be committed in providing you and all of our customers with the highest standards of product & service in the industry. I would like to apologize that you are facing issues with your device. 
  
  I have created case number ******** as your Arlo case reference. I will send you and email today, and will contact you tomorrow. 5/30/25 within the day. 
  
  Thank you and have a great day!
  
  Regards,
  
  **** *.
  Customer Care Advocate
  ******************, Inc.
  
  

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Arlo Secure -Home Security the app provided by Arlo Technologies, **** is not working to the capacity needed to utilize the security camera system that I purchased. Over the past 3 years, the app has been unstable and is often unable to produce a timely live view nor timely access to view recorded videos. The lack of being able to view my security footage is not only an issue of the expected function of my purchase system, but a concern of my home and physical property security, as I am not able to adequately view security camera feeds or footage. The specific issues are: heavily delayed app start-up upon opening, spinning icons attempting to properly function, one video feed view then the screen goes black and you have to shutdown the app to view a video again, very delayed timing between motion alerts and physical motion, in excess of 20+ seconds delay, cameras temporarily disconned/not reporting to base station even with reliable internet. Also to note, these issues seemed to start up after declining to purchase a service from Arlo and a month ago, worsened after not electing to purchase the service after being given a 30-day trial. Also to note, Arlo conducted three recent app updates -twi within 2 days of each other -and nothing improved, in fact, it got even worse after I performed both updates. The latest update occurred in 5/5/25 did not fix any of the ongoing issues. In addition, on 5/7/25 I was booted off of the app and have not been able to log onto my account after several attempts so now I have a service that I cannot even access. I believe this is all a result of a poor review I provided as well as a lack of purchasing their subscription. (Note: no subscription was ever required to use their system upon purchasing the product).

  

  Business Response

  Date: 05/07/2025

  Hi *****,
  
  Good day!
  
  This is Jocelle, one of the ************* Advocates here at **********************. 

  I want to convey to you our sincere apologies for the inconvenience you have experienced with the App and devices. This issue has no doubt caused you some frustration, and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. We appreciate hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services.
  
  *****,please let me assure you that we continue to be committed in providing you and all of our customers with the highest standards of product & service in the industry. I would like to work with you to resolve all these underlying issues. I will be calling you today between 10 AM to 11 AM PST. If you have a preferred callback time, please let me know.
  
  For reference, your Arlo case is 44805200.

  Thank you for your patience and understanding. 

  Kind regards,
  Jocelle V.
  ************* Advocate
  ******************, Inc.

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to speak to a person regarding the monitoring company used by Arlo for Arlo Secure Premium 24/7 Professional Monitoring. The only way I can speak with anyone is by leaving a request for a call back to an outgoing phone number and have to keep leaving the same request (5) to this point. When I do speak with someone, they are unknowledgeable and vague. I also struggle to understand the.

  

  Business Response

  Date: 05/06/2025

  Hello ****,  

  Good day! 

  This is ***** from Arlo Customer Care. 
  
  I would like to convey to you our sincere apologies for the inconvenience you have experienced with our Support channel. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. We appreciate hearing from customers like you because your feedback helps us monitor and maintain the quality of our products & services. 
  
  ****, please let me assure you that we continue to be committed to providing you and all of our customers with the highest standards of product & service in the industry.  I would like to assist you about your subscription plans.
  
  I have created case number ******** as your Arlo case reference. I will be contacting you within the day to address your concern.
  
  Thank you and have a great day! 
  
  Kind regards,
  ***** *.
  Customer Care Advocate
  ******************, Inc.

• Initial Complaint

  Date:05/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Arlo Technology account to monitor my security cameras a doorbell for $19 dollars a month. I had some technical issues with my doorbell and call there technical support and they could not fix the problem, instead they wanted to get me to pay for a 3 year or lifetime subscription, and I refused. a few days later I noticed 8 transactions of $1600 dollars taking from my account, and would have cleared out my account if I had not noticed these transactions. ***** is saying because I was doing business with them this was Okay and I didnt authorized nor do I have any goods or services for that money.

  

  Business Response

  Date: 05/14/2025

  Hello ******,

  
  Good day! 
  
  This is ******* from Arlo Customer Care. 
  
  We are truly sorry to hear about the recent scam incident in which Arlos name was misrepresented. Please know that your experience is extremely important to us, and we understand how upsetting and inconvenient this situation must have been for you.
  
  While this scam was not conducted by Arlo or anyone affiliated with us, we take these matters very seriously. We are actively working to report and take down fraudulent entities that misuse our name, and we encourage all customers to be cautious and verify communications when in doubt.
  
  We deeply regret the inconvenience and concern this has caused and want to assure you that your trust and safety remain our top priorities.
  
  ******, please let me assure you that we continue to be committed to providing you and all of our customers with the highest standards of product & service in the industry. I would like to work with you to resolve this issue.
  
  I have created case number ******** as your Arlo case reference. I will be contacting you today to address your concern
  
  Thank you and have a great day! 
  
  
  Kind regards,
  ******* *. 
  Customer Care Advocate
  **********************.