Reviews

This profile includes reviews for Arlo Technologies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Arlo Technologies Inc

  2200 Faraday Ave Ste 150 Carlsbad, CA 92008-7224

  
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  Arlo Technologies Inc

  3030 Orchard Pkwy San Jose, CA 95134-2028

Review Details

• Review fromlinda b

  Date: 05/05/2025

  1 star
  I have tried to get help from their customer service says someone will call me back within 5 minutes. Days/hrs later nothing case number ***************** I cancelled my subscription. My camaras will not keep a charge for more than 2 days they are totally dead. They are 100% charged. They have not had any more activity then usuall. There is no phone number to call for assistance. This company is horrible. Sorry I ever bought these camaras. Buyer beware they are junk

• Review fromGreg K

  Date: 04/29/2025

  1 star

  Greg K

  Date: 04/29/2025

  They do not stand behind their product, the customer service is an insulting joke. Thousands of dollars spent with them and not one time have I ever asked for anything. A brand new camera lasted a whole week, have been ran around no less than seven times trying to get some help with a defective product. It is one computer/human after the next, repeating the problem over and over. Zero customer loyalty, zero customer service. Sadly I am only still using their product because switching is such a daunting task with the amount of cameras and houses they are put on. Until today, I can't deep acting insane and expect them to somehow become a company that I would want to do business with.
  

  Arlo Technologies Inc

  Date: 04/30/2025

  Hello ****,  

  Good day! 

  This is ***** from Arlo Customer Care. 

  I would like to convey to you our sincere apologies for the inconvenience you have experienced with the delayed resolution of the experts that helped you with your defective device. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. We appreciate hearing from customers like you because your feedback helps us monitor and maintain the quality of our products & services. 

  
  ****, please let me assure you that we continue to be committed to providing you and all of our customers with the highest standards of product & service in the industry. I would like to work with you to resolve these issues you have encountered.
  I have created case number ******** as your Arlo case reference. I will be contacting you today to address your concern.

  Thank you and have a great day! 

  Kind regards,
  ***** *.
  Customer Care Advocate
  **********************.

• Review fromJake M

  Date: 04/26/2025

  1 star

  Jake M

  Date: 04/26/2025

  I bought 2 essential cameras and subscription for a year. Product worked well until I stopped the subscription and that's when I could no longer see events. I then bought their Arlo hub to see events (since I had already invested in 2 cameras) but it does not indicate, person, animal, etc. just motion. To see the motion I have to download. Ridiculous and a hassle. Not a good buy.
  

  Arlo Technologies Inc

  Date: 04/30/2025

  Hello ****, Good day! This is ****** from Arlo ************** I would like to convey to you our sincere apologies for the inconvenience you have experienced with your device/s. Please let us know if you need further assistance regarding your Arlo devices. I will also be creating a case number to be sent to your email for your reference. For further assistance, please update the case. Thank you and have a great day! Regards,****** Customer Care Advocate ******************, ****

• Review fromGeorge F

  Date: 04/13/2025

  1 star

  George F

  Date: 04/13/2025

  Tried to get assistance on purpose on their product, zero help, they should be prosecuted, and shu them down!!
  

  Arlo Technologies Inc

  Date: 04/17/2025

  Hi ******,My name is Von, a Customer Advocate at **********************. I am reaching out to you to address your concern.We thank you for bringing this to our attention and appreciate your feedback on the opportunities we surely want to work on. This will help us review and re-calibrate the quality of support and service we offer to our customers. Please be assured that your feedback is taken very seriously and will be forwarded to the concerned team to make improvements and provide a satisfactory user experience.We show that a camera replacement was already processed due to what happened under RMA *******. You should be able to receive it within 3 - 5 business days after it ships. Again, we do apologize for what happened and will take your feedback very seriously to improve our services even better.I look forward to your response.Thank you for doing business with us.Sincerely,Von ******************* AdvocateArlo Technologies, ****

• Review fromJanet R

  Date: 04/10/2025

  1 star

  Janet R

  Date: 04/10/2025

  I bought an Arlo Essential Indoor Camera and installing it took my existing Arlo Pro Base Station and associated camera out of service. I am bed-bound by disability, and I use my camera connected to the ************ to identify who to let in my home. There is not a human being available at Arlo Support to assist. They updated their Knowledge Base the day after I asked for assistance. If I had not already had a reliable, dependable Arlo Camera for almost a decade, I would have looked for another company. Someone from ****** responded the morning after my digital interaction with Arlo Support and I missed the call, when I responded to the voicemail message, the V-Tech technician who answered my call denied that V-Tech had called me because they do not support Arlo products. I asked why then had V-Tech called me, he didnt know. The ensuing conversation was extremely stressful, to the point my family member thought that I would have a stroke! My VMB Base Station and associated camera still do not work, but I will try following the directions in the Arlo Knowledge Base that was updated the day after my initial contact with Arlo support, at that time I will update this review.
  

  Arlo Technologies Inc

  Date: 04/14/2025

  Hi *****, Good day! This is ******* from the Arlo ************* Team. I am reaching out in response to your BBB Review concerning your Arlo devices. We sincerely apologize for the inconvenience caused by our products and services and would like the opportunity to improve your experience. I will attempt to contact you within your local business hours for further assistance.If you wish to be contacted at a specific time, let me know. We are open daily from 6 AM to 6 PM PST. I can also discuss this via email so, let me know what works best for you. To respond to this email, you can send it directly to ****************************************** and use your case number, ********, as the subject. Thank you and we appreciate your business. Regards,******* *. ************* Advocate ************************************************

• Review fromWilliam G

  Date: 04/04/2025

  1 star

  William G

  Date: 04/04/2025

  Do not buy any Arlo cameras. They are worthless. **************** is worthless and rude. I had my Arlo cameras for a year before I decided I was going to switch to any other camera. I have 3 of them and the batteries are complete garbage. They dont last longer than a week if not longer than 3 days. No matter the settings. Detection is absolutely terrible. It picks up the trees and shadows blowing in the wind and my flag in the far corners of the camera, which took me a while to figure out what it was even detecting with how closely I had to look to see movement. But anything else (animals, people, cars) ya know the important stuff it doesnt detect them until they are **** near on my front porch. Forget any cars that come into the driveway. They are an absolute waste of money. Stay clear of this company. Nothing but frustration. Wish I never would have bought them.
  

  Arlo Technologies Inc

  Date: 04/07/2025

  Hello ****,
  
  
  Good day! This is ***** from Arlo ************* Team. 
  
  
  Id like to sincerely apologize for the inconvenience youve experienced. We understand how frustrating this situation must have been, and I want to assure you that this is not reflective of the level of service we strive to provide.
  
  
  As discussed today, weve addressed your product return and refund request and have provided a resolution.
  
  
  Please expect an update via case number ********. A confirmation email regarding this matter has also been sent to you. Should you need any further assistance, feel free to respond by updating the case.
  
  
  Thank you for your patience and understanding. I look forward to speaking with you again. 
  
  
  Sincerely,
  ***** *.
  ************* Advocate
  **********************.

• Review fromLYNN L

  Date: 04/02/2025

  1 star

  LYNN L

  Date: 04/02/2025

  DO NOT PURCHASE THROUGH THIS COMPANY! You will be stuck with products you can't use, an ability to return the product for a refund, and no way to contact the company directly for support.I ordered an ARLO system and between the order and product receipt, I discovered my internet would not support the product. Upon receipt, I attempted to process a return through the website, well within their 30 day return window. For many days, the return processing page simply gave me an error message, asking me to try again later. Every attempt was unsuccessful.ARLO provides an automated "customer support" system that is entirely AI based. They do not provide any way to directly communicate with a real person at the company - there is no email address, no phone number, nothing. The online chat simply repeats their policy and directs you to the return processing page - which again, was not functional for multiple weeks. We even tried to report the outage through the chat, to no avail.We disputed the charges as we were unable to communicate with the company; however, the company did respond to our credit card company - and told them that we had failed to follow their return policies and thus we were denied a refund. The credit card company has provided us with the contact information they have on file for ARLO so we are going to attempt that ******* this time, we would not recommend anyone purchase from this company. If their support for their product purchase and returns is so poor, I can't image how lousy their actual service would be if we had been able to use their system. BUYER BEWARE!
  

  Arlo Technologies Inc

  Date: 04/07/2025

  Hello ****,Good day! This is ***** from Arlo ************* Team. Id like to sincerely apologize for the inconvenience youve experienced. We understand how frustrating this situation must have been, and I want to assure you that this is not reflective of the level of service we strive to ********** discussed today, weve addressed your product return and refund request and have provided a resolution.Please expect an update via case number ********. A confirmation email regarding this matter has also been sent to you. Should you need any further assistance, feel free to respond by updating the case.Thank you for your patience and understanding. I look forward to speaking with you again. Sincerely,***** *.************* Advocate **********************.

• Review fromLaura F

  Date: 03/31/2025

  1 star

  Laura F

  Date: 03/31/2025

  Horrible, Horrible, ************************** How did they ever get A+ rating ?
  

  Arlo Technologies Inc

  Date: 04/02/2025

  Hello *****,Good day!This is Lily from Arlo Customer Care.I would like to convey to you our sincere apologies for the inconvenience you have experienced with our service.I tried calling you for further assistance, but the call has been routed to your voicemailbox. I created a case number to be sent to your email for your reference. For us to assist you, please update the case.Thank you and have a great day!Regards,**** *.Customer Care Advocate ******************, ****

• Review fromHaley D

  Date: 03/30/2025

  1 star

  Haley D

  Date: 03/30/2025

  Arlo was great the first year but I now cannot get anyone from Arlo on the phone. I have tried to open multiple cases online to only have the case closed without anyone contacting me. I tried to call the customer service number and the recording says the number is for outbound calls only. After a year and a half they stopped billing me and they will not accept my debit card or credit card for payment when I try to add a new one. I spent $500+ on cameras now to wonder if this company is a scam.
  

  Arlo Technologies Inc

  Date: 04/03/2025

  Hello *****, 
  
  Good day! 
  
  This is **** from Arlo Customer Care. 
  
  I would like to convey to you our sincere apologies for the inconvenience you have had with updating your payment information. This issue has no doubt caused you some frustration, and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. We appreciate hearing from customers like you because your feedback helps us monitor and maintain the quality of our products and services. 
  
  *****, please let me assure you that we continue to be committed to providing you and all of our customers with the highest standards of product and service in the industry. I would like to get in contact with you to make the best attempt to regain your confidence in our company and provide a solution to your problem as soon as possible.
  
  I've created case number 44727003 for your Arlo case reference. I will be contacting you within the day to address your concern. We can talk about the issue with updating your payment information. 
  
  Thank you and have a great day! 
  
  
  Kind regards,
  
  **** *******
  Customer Care Advocate
  ******************, ****

• Review fromLeona M

  Date: 03/14/2025

  1 star

  Leona M

  Date: 03/14/2025

  Arlo customer support sucks!!! You can't reach anyone. Tried to cancel a year ago and they wanted $48 to cancel and/ $300 to sign on a new contract with. Tried to call today, just kept getting put through to a bunch of stupid sales items that had nothing to do with security cameras. Never did reach anyone. They're still been charging us monthly, even though the cameras have not worked for a year!! Even upped the monthly charge from ***** to $21.29 for Feb. We had to get my bank involved. They are a rip off.
  

  Arlo Technologies Inc

  Date: 03/16/2025

  Hello *****, Good day! This is **** from Arlo ************* Team. I want to convey to you our sincere apologies for the inconvenience you have experienced. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. A case has been created and an email has been sent as a reference.If additional support is needed, please update the case. Sincerely,**** ****** *.************* Advocate **********************.