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Business Profile

Weight Loss

Jenny Craig USA Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Weight Loss.

Complaints

This profile includes complaints for Jenny Craig USA Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Jenny Craig USA Inc has 786 locations, listed below.

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    Customer Complaints Summary

    • 58 total complaints in the last 3 years.
    • 21 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/10/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      6/05-6/10/2025 I am currently on a Jenny Craig plan, paying them approximately $170 every 2 weeks for meals. Changes can be made through the computer, however I have tried to reach them to speak to someone on the days listed above. There are no options to speak to someone unless youre signing up initially for the program. I am told theyre short staffed, and then hung up on. This is not only frustrating, its not right!!!

    • Initial Complaint

      Date:05/29/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had online chat with representative requesting no further charges be made unless I reached out to company. Jenny Craig processed a charge to credit card without my consent.

    • Initial Complaint

      Date:05/27/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Forcing me to purchase more product than I want although I have clearly stated I only wanted to purchase 4 weeks and not 8 weeks. They are attempting to bully me into paying for more and not providing me with the order I wanted.

    • Initial Complaint

      Date:05/01/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I enrolled in autoship. They don't send a pre-shipment email as most businesses do. They email you when the order is being "fulfilled" and will not cancel or modify the shipment. Even within a few hours of receiving the email. I have talked to customer service. It feels like a money grab. Their sister company, Nutrisystem, sends a pre-shipment email and will modify/cancel orders that are being "fulfilled". Why can't Jenny Craig?

    • Initial Complaint

      Date:04/18/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I've called customer service previously they said that since I'm an "ala cart" customer, my damaged ********************** could not be replaced. Today, I received another damaged/opened product and an also an item with missing food i.e. not as was before or advertised, i.e. no chicken in the soup and soup consistency now water instead of thick and tastes old. Today I see that there is a place on their website to report problem and states it will be replaced BUT, I am not positive as if they look at my account will state the above, i.e. al la cart no replacement.

    • Initial Complaint

      Date:03/18/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for Jenny Craig 14 day meal plan on 3/2/25 with the first shipment delivered a few days later. My next auto ship order is due today which is 14 days since the last and I find out Jenny Craig is still processing and it hasn't been shipped and it may be 3 to 5 days. My issue is what is the point of being on this diet and paying the high cost, if they don't get you the food when needed. So you have to go off the diet until you receive the food............makes no sense and I'm not sure how they can advertise every 14 days when they can't fulfill the orders.Customer service is also hard to reach and provides no resolution. I'm not looking for refund and would like to stay on plan but need some understanding of how to receive food when needed.

    • Initial Complaint

      Date:02/25/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have been a customer of ********************** on and off throughout the years with no prior issues. Recently i had an issue with incorrect delivery's made once someone else's food that I was to get a credit back. Now as of today new shipment arrived that i was billed for and it was the wrong menu items the company can see what i order on a consistent basis and meat 'beef was included with this order only have chicken/fish, veggies. Called into service center and that's where i got no help the run around and treated rude. Asked for a supervisor 3 times only to be told that they were in a meeting? A company this big cant get supervisor on phone or at least callback. Male **** were the worst don't know what they are doing would not even give a credit back for a future order, no choice but to cancel membership all together cant even return food no option given donated most of it. Company has really gone downhill will be writing negative reviews on any social media yelp,etc on the way I was treated

    • Initial Complaint

      Date:02/16/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I decided to take weight loss seriously. I bought a subscription to Jenny Craig for all my meals . I paid $1317.15 for 12 weeks . Food to be on auto ship every two weeks . For some reason it was supposed to ship on 2/11 it takes 2 days to arrive . It is mostly frozen food and comes in a stirofoam cooler with dry ice. Dry ice doesnt last too long 24 hours. I was due to get my last order on Thursday February 13 . The three prior orders came at the 2 week interval as I was promised. This order had still not been shipped . Im totally out of food which has totally ruined my weight loss progress . I called Jenny Craig as shown in the photos. I spoke with a customer service representative and asked for a supervisor, I got nowhere. They couldnt tell me why my order didnt ship but did say it could take 1-10 business days when it did. That was incorrect because it was frozen food and wouldnt last . They told me to use portion control until it arrived. I told them if I could have used portion control in the first place I wouldnt have spent $1300 for their food . I was doing really well until this glitch . I lost >6 lbs . Now Ive gained afew pounds already in just afew days . Still my food hasnt shipped and I was offered no reason or solution to the problem.

    • Initial Complaint

      Date:02/14/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My order still hasn't been shipped out and it's been several days

    • Initial Complaint

      Date:12/27/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is on Jenny Craig. I had been shipping Jenny Craig to my daughter in college. In October I attempted to cancel auto ship because she would be traveling due to the holidays. An agent said it was better to pause my account until February, so I did this, only to get a shipment notice Dec. 26 as well as a $339 charge on my credit card. When I contacted Jenny Craig I was told that I misunderstood the pause and there was nothing that could be done to refund or stop shipment. I asked for supervisor and was refused. This shipment goes to an unattended mailroom in an apartment complex so I have no way to refuse it. This seems like devious practice and needs to be investigated.

    Jenny Craig USA Inc is NOT a BBB Accredited Business.

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