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Business Profile

Weight Loss

Jenny Craig USA Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Weight Loss.

Complaints

This profile includes complaints for Jenny Craig USA Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Jenny Craig USA Inc has 786 locations, listed below.

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    Customer Complaints Summary

    • 58 total complaints in the last 3 years.
    • 21 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/18/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have done business previously with ************************** so they had my credit card on file. I was browsing the site and clicked on the link for Club Jenny, in an effort to read more about the program. They immediately charged my credit card a $69.99 membership fee and put me in this club that will charge the fee to my card every six months! All my efforts to get a refund have failed.They are not providing ANY goods or services for this fee. I have not ordered food or gotten any benefit or discounts as a result of the fee. There was no warning or request for approval before charging my card.

    • Initial Complaint

      Date:12/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered Jenny Craig in Oct 2024. I got my first order after trying it I realized the food was terrible and complete junk. The portions were really meager, like a half of potato broccoli shreads and fake cheese watery junk, tiny pieces of beef that barely resemble beef, just horrible. The next order was scheduled the first week in Dec. I was going to cancel before next order. It was Thanksgiving and I was very busy. On Nov 27 without prior warning I got a message the order was processed about a week early, At 8 am that morning I immediately called and cancelled the order. It had not been labelled or packaged yet. At 11:30AM they processed the order by just creating a lable. I immediated called and they told me I had to accept the order as it had been processed. It was a week early no warning and I cancelled before it had even been packaged. They continued to ship the order and I refused the shipment. It is a ton of food I don't want, a complete waste and I have no where to store 2 weeks worth or horrible food. I created a ****** dispute a week ago which they have ignored. This company is a scam and disgrace.

    • Initial Complaint

      Date:12/04/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a terrible experience with their ordering. The terms are not clear and visible and their customer service was not helpful at all. Reach out to them right after i placed the order because they don't provide the delivery time until after placing order and it was going to be during a time i was going to be out of town, so i wanted to cancel, but they said they couldn't cancel membership or help in *** way at all even though i reach out right after placing the order , and it did not impact their business. In my opinion this is very deceitful and they are trying to scam money out of people.

    • Initial Complaint

      Date:11/06/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 10/25/24, I tried to Cancel everything w/ Jenny Craig. Their website didn't allow me to Cancel, so I chose an option to Change my Plan and I was going to change it to NO PLAN. Right away I see a charge hit my card in the amount of *****. So I called to let them know I tried to CANCEL and this is what happened, only to be told, Sorry this is non refundable. How can they not refund me if I do not want the subscription nor do I want to get any more *******. My aunt is ill and I will be traveling to visit with her and needed to cancel completely. I called several times and one person said she would get me a refund but then said sorry, it's non refundable. How can they ROB me of this money? I want them to know they cannot do this. I have a dispute open with my CC now and if they do not do the right thing, I will cancel my card with them also. This is FRAUD!!!!!!!!!

    • Initial Complaint

      Date:09/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I prepaid for 8 weeks of diet food to be delivered every 2 weeks. The first delivery came at the beginning of this month for 2 weeks supply and then they tried to charge me for the second delivery again. After texting with no resolution I have no food for last 2 weeks of the month. When I texted today they said they could start the second delivery and expect it next month. The sandwiches all were in broken pieces and no resolution. After they got my texts I was mysteriously disconnected from the conversation. I attempted to get a refund for the next 3 shipments and they refused. A calorie controlled diet is not going to work when it only ships 2 weeks of food for a month at time.

    • Initial Complaint

      Date:09/13/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      August ************************************************************ the event that I am being relocated to another state and not going to have an address then, I called them (even though the package was still in ****** and they did not want to help me because they did not see what was on their website and they couldn't do anything, I called them 3 times and asked to speak with a supervisor or manager and they still didn't want to help. I want my $339.99 ********** told me that only Jenny Craig can stop the delivery because the package still with them but Jenny Craig don't want to cooperate.

    • Initial Complaint

      Date:08/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my auto- shipment subscription with Jenny Craig and advised their customer service I was going on a long term trip and to cancel my account and all future shipments. Despite the cancellation, they auto shipped me food today and when I contacted them they admitted I cancelled but indicated that the chat time out when they tried to confirm the cancellation. They have my email and phone number! They did not honor my cancellationI was told a supervisor would call me and after waiting 8 hours - no call back! I have noticed on BBB that this has happened to others! It is fraud!

    • Initial Complaint

      Date:08/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged for a subscription that I did not initiate . Even though they stated they provide time to contact them to disable the account before the auto renewal charged , I did not give permission to charge my card. They processed on my account. They stated they cannot process a refund.

    • Initial Complaint

      Date:07/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I woke up this morning to an email from PayPal confirming my payment of $129.99 to Club Jenny, which I have never even heard of before today. I chatted with them to try to resolve the issue only to be told that I signed up for a free trial last month and they could not refund me. They suggested that I call ***************** I tried to sign into their website, but I didnt have an account with them. Im not sure how I was signed up for a subscription without an account, but I created one just to make sure it was canceled. It appears that the membership allows me to order their food. I dont order from meal services. I dont even purchase frozen meals due to food allergies and being a picky eater. **************** told me over the phone there was nothing they could do and then a supervisor called me back to again tell me they will not refund the money because I signed up for their subscription and I needed to dispute it with PayPal.

    • Initial Complaint

      Date:07/04/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I received order *********** (A) On Saturday June 28, it was short several items. They do not work on the weekends so I could not notify them of this until the following Monday. One of the missing items were recharge bars which are essential to follow the program so I've had to take a few days off the program as a result. The order number referenced below is a no-charge shipment of the missing items. It is Thursday, and they STILL have not shipped it. I contacted them on Wednesday wanting to know when it would be shipped and was only told I would be notified when it was shipped so I said it would be nice if they would ship it that day. **** with whom I spoke promised to put in that request. However, today is Thursday and they STILL have not shipped it.

    Jenny Craig USA Inc is NOT a BBB Accredited Business.

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