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Average of 33 Customer Reviews
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Review fromRommel M
Date: 10/24/2023
1 starRommel M
Date: 10/24/2023
I ordered an dji mini 4 pro ND filters set from their website on October 2nd and should've it on October 10. The package went missing and they didn't give me a refund. Its October 24 now and where's the item that I ordered? On top of that they sent me a bunch of emails promoting to buy some of their new gadgets. I would never buy from their online site again. They're a bunch of scammers that's all it isDJI Service LLC
Date: 10/30/2023
Dear ******,
We sincerely apologize for the negative experience.Your complaint has been forwarded to our support team who will contact you by email regarding your concern.
If you have any questions, please feel free to contact DJI North America Support, Mon-Fri 9:00AM ~ 5:00PM (PST) via the following:
Tel: *****************
Email: ********************
Online Support: **********************************
Sincerely,
DJIReview fromHellen B
Date: 10/03/2023
1 starHellen B
Date: 10/03/2023
ZERO STARS for this companys customer **********************! (Site makes you put 1) Had paid for the *** Care Express Service, sent my drone in was supposed to take 5 days turn around according to the agent. I printed their *** service label sent it and it took more than a week to get to them, longer than snail mail! Then it took them days to process it and I was calling them as needed drone for our business urgently. They finally said theyd send it 2 weeks later. But the agent then sent an email saying they needed a street address, I answered immediately. They sent another same email the next day, I answered immediately again. No confirmation, contact or drone arrival by Oct 3. Called again. Agent said I hadnt paid, proved I had, agent said they didnt have address, I proved I sent it, agent said I couldnt have expedited service due to this situation, I proved previous agent had promised it, so now they are processing this and its supposed to be sent out in the next 36-48hrs and then take a day to g here. Ill believe it when I see it here. TERRIBLE service. I see they do NOTHING to satisfy customers or improve the service by their answers on this site. I wont buy anything further from them! Too bad, because the drone was actually not bad. 0 STARS for this company!DJI Service LLC
Date: 10/05/2023
Dear ******,
We sincerely apologize for the negative experience.Your complaint has been forwarded to our support team who will contact you by email regarding your concern.
If you have any questions, please feel free to contact DJI North America Support, Mon-Fri 9:00AM ~ 5:00PM (PST) via the following:
Tel: *****************
Email: ********************
Online Support: **********************************
Sincerely,
DJIReview frommark g
Date: 08/22/2023
1 starmark g
Date: 08/22/2023
I only wish there was a no star rating. WORSE CUSTOMER ********************** I TO EXERIENCE. CAN'T GET A FPV UP AND FLYING. SPENT HOURS AND GETTING THE BEST SUPPORT FROM NON DJI SUPPORT. PLACE A CALL TO DJI WAITED OVER 8 MINUTES TO GET SOMEONE AND ABOUT 2 MINUTES INTO IT THE CALL WAS LOST. MADE A SECOND CALL AND WAITED OVER 12 MINUTES TO GET SOMEONE AND ABOUT 1 MINUTE INTO THE CALL WAS LOST. PURCHASE A DJI ABOUT TWO YEARS AGO AND HAD TO RETURE IT FOR THE SAME REASONS. LOOKS LIKE I GOING TO SEND THIS ONE BACK AS WELL. DON'T BUY DJI..........DJI Service LLC
Date: 08/23/2023
Dear ****,
We sincerely apologize for the negative experience.Your complaint has been forwarded to our support team who will contact you by email regarding your concern.
If you have any questions, please feel free to contact DJI North America Support, Mon-Fri 9:00AM ~ 5:00PM (PST) via the following:
Tel: *****************
Email: ********************
Online Support: **********************************
Sincerely,
DJIReview fromRay M
Date: 08/17/2023
5 starsCheck this out!!**************************** Great exposure for an amazing product. Hit me up if you want me to share more of ur product.Review fromJoshua G
Date: 07/31/2023
1 starJoshua G
Date: 07/31/2023
*** checked my serial number and affirmed I could send it to *** support for repairs. I sent it, and they checked it and confirmed that it was a manufacturer's malfunction without pilot-caused damages and no sign of physical damage. They followed up by invoicing me $250 to fix their defective drone despite that it was new and under warranty. I called to dispute it and they asked for proof of purchase (***) via a link that the support team would be sending. Two weeks later there still was no link sent, despite several calls asking for the link. After 2 weeks, I finally got a response on the phone and they directed me to send the *** to a specific email. They confirmed its receipt. The following day I got an email claiming the warranty is only for *** ***** and cannot honor the drone's warranty in North America, AFTER the fact that I was told to send it because it is under warranty. I complained and their response was to offer a $35 discount, which is an insult. On top of this, through all of the *** support team's delays, my 30-day window to return the drone to the seller expired, so now I am stuck with either an expensive, defective drone or a huge repair bill.In total shock and disappointment, I called back and the agent said that they would work to honor the warranty but will need all my flight records to investigate. After many work hours of phone calls with ***, now I have to spend MORE TIME exporting/sending data to them. The next day I get an email asking for even more data and video, followed by an immediate email asking if I wanted to accept the now $215 repair bill to fix the defect as if they had no clue what the other agents were doing with my case. *** has an updated response... 40% off. This is inexcusable. *** has held my drone longer than the time I could get my money back and insults me by trying to charge me for their defective product.DJI Service LLC
Date: 08/01/2023
Dear ******,
We sincerely apologize for the negative experience.Your complaint has been forwarded to our support team who will contact you by email regarding your concern.
If you have any questions, please feel free to contact DJI North America Support, Mon-Fri 9:00AM ~ 5:00PM (PST) via the following:
Tel: *****************
Email: ********************
Online Support: **********************************
Sincerely,
DJIReview fromSean S
Date: 07/29/2023
1 starSean S
Date: 07/29/2023
So I spent almost a thousand bucks on a mini mavic 2 used it one time it worked all right went to go use it again the other day and the app that you have to install will not properly work unless you buy the premium service so you're not going to use the drone unless you pay 15 bucks a week or a one-time payment of $65 so I guess I'm just out what what is that pretty much a thousand 65 bucks I still can't use the drone like that's a bunch of b******* I hope all your f****** kids f****** die you sorry m************ you better believe m*********** who f****** owns this m************ company you better hope I don't ever f****** find out where your b**** a** lives you sorry punk a** mother f*****DJI Service LLC
Date: 07/31/2023
Dear ****,
We sincerely apologize for the negative experience.Your complaint has been forwarded to our support team who will contact you by email regarding your concern.
If you have any questions, please feel free to contact DJI North America Support, Mon-Fri 9:00AM ~ 5:00PM (PST) via the following:
Tel: *****************
Email: ********************
Online Support: **********************************
Sincerely,
DJIReview fromJacopo F
Date: 07/22/2023
1 starJacopo F
Date: 07/22/2023
I sent my dpi mini 3 pro a month ago to be repaired because it gave me a gimbal stuck error. I was charged $60 to repair the drone, but it came back to me with an aggravated issue, the gimbal this time wouldn't even calibrate, while it did before sending it to DJI repair service. I contacted them again and they told me to send it back to them and that this time I wasn't going to be charged. After going back and forth with them several times (both by emails and phone) they diagnosed the same issue the drone had before (what a surprise!) and they offered me a $30 discount to repair it. This is the worst customer ********************** I encountered in my life, they don't know what they are doing and the don't care about their customers. A nightmare.DJI Service LLC
Date: 07/24/2023
Dear ******,
We sincerely apologize for the negative experience. Your complaint has been forwarded to our support team who will contact you by phone or email regarding your concern.
If you have any questions, please feel free to contact DJI North America Support, Mon-Fri 9:00AM ~ 5:00PM (PST) via the following:
Tel: *****************
Email: ********************
Online Support: **********************************
Sincerely,
DJIReview fromBob M
Date: 06/25/2023
1 starBob M
Date: 06/25/2023
*** was a rip off for us. My partner bought a dji mini3 pro. I was afraid to fly it without help. About 1 year after getting it we decided to take it out and fly it to teach me how to use it. We charged it and updsted tje software. It would not update. We called tech support and they told us it was a stolen unit. It was purchased through Amazon and we have all documents and the box. But they refuse to help us. So we are out $900 for the mini and controller. I do not feel it is fair a company like that to not stand behind the product. If we did not have reciepts it would be one thing. But we have it all. So now we have a $900 object we can display on a shelf that has never flown and is wort nothing, and DJI will not stand behind the product. I would not recommend, nor will I ever buy a DJI product again after being told we bougt stolen merchandise from Amazon.DJI Service LLC
Date: 06/26/2023
Dear ***,
We sincerely apologize for the negative experience.Your complaint has been forwarded to our support team who will contact you by email regarding your concern.
If you have any questions, please feel free to contact DJI North America Support, Mon-Fri 9:00AM ~ 5:00PM (PST) via the following:
Tel: *****************
Email: ********************
Online Support: **********************************
Sincerely,
DJIReview fromRay M
Date: 06/23/2023
1 starRay M
Date: 06/23/2023
Bought mavic 3, Good drone but don't ever pay extra for DJI warranty. Their software forced landed my aircraft and I couldn't retrieve it. 80% battery too and their software stopped flying. I tried using my warranty to replace my lost unit, and they told me tough s*** I shouldn't be flying it in a town.$1800 for a drone, $200 for warranty.. and I now have nothing. Thanks DJIDJI Service LLC
Date: 06/26/2023
Dear ****,
We sincerely apologize for the negative experience.Your complaint has been forwarded to our support team who will contact you by email regarding your concern.
If you have any questions, please feel free to contact DJI North America Support, Mon-Fri 9:00AM ~ 5:00PM (PST) via the following:
Tel: *****************
Email: ********************
Online Support: **********************************
Sincerely,
DJIReview fromGerald C
Date: 06/19/2023
1 starGerald C
Date: 06/19/2023
I purchased the Mini about 2-3 years ago and fly it sporadically as I'm a casual user. Just 3 weeks ago we were at a kids graduation party at a neighbors pool and while attempting to take some aerial pool photos of the kids, the Mini flashed an Antenna Connection error message and simply auto-descended down into the pool while I watched helplessly from 15 away unable to reach it as I landed and went underwater. DJI's customer support response was incredibly disappointing. They simply couldn't see past the fact that the warranty expired and only offered to repair it for a fee of $200 plus and for what? So I can live in fear every time I fly it that it's going to do the exact same thing again? No thanks - not interested in giving more $$ to a company that doesn't stand behind its own products.The least they could've done was charge a nominal fee to repair this 3-year old unit, or could've offered me $$ off a current version. But their focus is clearly not on keeping customers happy or to keep customers returning to purchase their products.DJI Service LLC
Date: 06/21/2023
Dear ******,
We sincerely apologize for the negative experience.Your complaint has been forwarded to our support team who will contact you by phone or email regarding your concern.
If you have any questions, please feel free to contact DJI North America Support, Mon-Fri 9:00AM ~ 5:00PM (PST) via the following:
Tel: *****************
Email: ********************
Online Support: **********************************
Sincerely,
DJI
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