Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered glasses on April 30 2024 and its May 22 2024 still haven't received item keep giving me the run around about refund

  Business Response

  Date: 05/23/2024

  Hello ******,
  
  Hope you are doing well.
  
  First and foremost, I would like to apologize for the unpleasant experience you had with Goggles4u. Your order was produced and shipped on time but delayed in customs during drop shipment clearance which is very unusual. We understand the amount of frustration this may have caused at your end. Upon your request, we have acknowledged the refund request and it has already been forwarded to the billing team.
  
  Please know that your glasses are already in transit with **** under the tracking number **********************. They should get delivered soon.
  
  Our deepest regrets for the overall inconvenience.
  
  Regards,

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  date of transaction was june 2023 order number ********** This order was a replacement to a previous order that broke within days of getting them. This order never seemed like it was quite my prescription. Today I was cleaning them and held them up to the sun and saw writing on both lens. See attached photos. I inquired about a replacement due to the obvious defect and was told they could not fix the defect as it was outside of the warranty. This is an obvious issue to have writing on BOTH lens and the company will not stand beside their product. I am letting other potential buyers to really check their sunglasses for writing on them.

  Business Response

  Date: 05/17/2024

  Hello *******,

  I hope this message finds you well.
  

  We regret to hear about your disappointment with the glasses. According to our records, the order was a replacement for your original purchase made in June 2023. While we empathize with the issues you're experiencing, it's been nearly a year since the order was delivered, and regrettably, our policy prohibits us from accommodating claims beyond this timeframe. We sincerely apologize for any inconvenience this may have caused and remain hopeful for the opportunity to serve you better in the future.

  Regards,

• Initial Complaint

  Date:05/10/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On everyday eighteenth twenty twenty four I placed an order with ****** for you 42 pair of eyeglasses. The total amount was $62.43.I paid for priority shipping So that I could receive. My glasses was $11 and 95 sense period it. It has been 20 odd days. I have not received a information or reply. I get a computer-generated email whenever I contact them. Of my glasses were sent out out in a bulk shipment And when the tracking number becomes available I'll get it period. I email them. Or try to call them about me. Paying for priority shipping which should have expedited the order. And it did none of the sort. I have yet to reach someone who is an actual person who can explain to me what's going on and why did I pay to get the glass as fast and I still haven't gotten. I want to be able to track my package and know exactly where my glasses are.Because they're supposed to have them.Delivered to you within 7 to 10 days with regular shipping and being that I had paid priority.I should have already received them two times over and I want them to refund my shipping costs.

  Business Response

  Date: 05/10/2024

  Hello *******, 
  
  Hope you are doing well. 
  
  We are sorry for the unpleasant experience you had. The normal turnaround time with the selected shipping method is about ***** business days however on rare occasions, certain orders take a little longer than usual due to the additional specs. We are pleased to inform you that your glasses have already been dispatched via **** under the tracking # ********************** and they are expected to be delivered by today. 
  
  To compensate the delay, we have refunded you the partial shipping cost. 
  
  We appreciate your patience in this matter. 
  
  Regards,

• Initial Complaint

  Date:05/03/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I place the order on April 21,2024 I was told 1-5 days then 10days delivery when asking for a **** tracking number now it is being shipped from over seas facility and still no tracking number is provided. Here is our email response from them. ( ************************* (Goggles4u.com)May 2, 2024, 16:50 EDT Hello *******, Hope you are well. Please be informed that the order has been shipped out from our overseas production facility in a bulk shipment. An update on the **** tracking number will be provided to you via email once it arrives at our US facility. Best regards.Sales and Support www.Goggles4u.com 24/7 Toll-Free: ************** *************************** May 1, 2024, 08:44 EDTGoggles4u Eyeglasses NameRichard ****** ********************** Phone8432694911 Message Yes, good morning I am checking to find out about my order I haven't received it yet and I haven't got a tracking number with my order either, and if you would email me with a update.Thanks Thank you, Goggles4u.com! ) .here's my invoice Goggles4u Eyeglasses Toggle minicart, Cart is empty Search entire store here...Search Order # ********** My Account Dashboard Account Information Address Book My Orders My Downloadable Products My Wish List Stored Payment Methods My Product Reviews Newsletter Subscriptions My Social Accounts Sign Out Order # ********** Order Date: April 21, 2024 Status: Complete Print Order OrderInvoicesShipments Billing Address *************************** po box ***************************************************************************************** T: *************** Shipping Address *************************** *********************************************************************************************************** T: *************** Shipping Method Shipping Table ******* **** Ground Advantage Payment Method Dominate Checkout Pay Items Ordered Browline Eyeglasses 145401-c SKU:145401 Prescription ************* Show Prescription Service:Regular Color:Black-Gold Price $134.85 Qty Ordered: 1 Shipped: 1 Subtotal $134.85 Subtotal $134.85 Discount -$67.43 ******************* $5.95 Grand Total $73.37

  Business Response

  Date: 05/09/2024

  Hello *******, 
  
  Hope you are doing well. 
  
  Your order was placed using standard shipping option which has the normal turnaround time of ***** business days. We are pleased to inform you that your order has already been dispatched via **** under the tracking # **********************. Expected delivery date is by 14th May as per ****. 
  
  Our sincere apologies for any inconvenience caused. 

  Regards,
  

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered glasses from goggles 4 u and they took forever to arrive, just outside of when they promised them. I had inquired with them about a tracking number which they promised but never gave to me. Upon receiving the glasses they were not even as pictured on their website and I was highly disappointed and the quality of the lenses was subpar at best. I don't even dare to send them back for a refund because I do not trust these people and feel as though they would not give me a refund.

  Business Response

  Date: 05/08/2024

  Hello ****, 
  
  Hope you are doing well. 
  
  We highly regret to know about your unpleasant experience with Goggles4u. Please know that we assure 100% customer satisfaction. Your case has been forwarded to one of our representatives who will reach you soon to verify the issues with the order and will resolve them in the best of your interest. 
  
  Regards,

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered glasses on line on 4/9/2024. The money was taken out of my account. The glasses have NOT been delivered/arrived. I sent 3 emails to the "*****....." email in my order confirmation. NO REPLY. I sent another email 4/25/2024 in the goggles4U online page.The order confirmation said 10 - 12 days for delivery. Today is 12 business days and I doubt that the glasses will be in my mailbox when I get home since no one bothers to respond to emails. I will be calling the phone number that is listed above as well as the one that is listed on my order confirmation. Can't wait to hear the excuses they provide.

  Business Response

  Date: 05/07/2024

  Dear *******,
  
  I trust this message finds you well!
  
  We sincerely apologize for any inconvenience caused by the delay in responding to your emails. After thoroughly reviewing the details of your order, it appears that standard shipping was selected, which typically entails a turnaround time of ***** business days.
  
  I'm pleased to inform you that according to the tracking information provided by **** (Tracking number: **********************), your order was successfully delivered on April 27th. We genuinely hope that the glasses you received meet your expectations and requirements.
  
  Should you have any further queries or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is our utmost priority, and we're committed to continually improving our services to better meet your needs.
  
  Thank you for your understanding and patience throughout this process. We sincerely appreciate your business and hope to have the opportunity to serve you again in the future, ensuring a smoother and more satisfying experience.

  Regards,

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two pairs of glasses on February 22, 2024. It is now April 5, and I still have not received the glasses. Upon contacting this company multiple times for updates and explanations, I am met with different excuses and different timelines on each instance. Since February, I have been promised that my order has shipped and would arrive within ***** days, then when this did not occur, I was told 5 days, then 7-10 days, after that, I was told up to 21 days. Each shipping deadline has come and gone, and I have never received any tracking confirming my order ever shipped. I was then told on March ********************************* customs, that my shipping would be refunded, and that two new pairs of glasses had already been made and shipped as priority. It has been 10 business days since this latest excuse, and I have yet to receive my order or any confirmation that it is actually on it's way. At this point, i fear "Goggles4u" may not be a legitimate business. I just want the two pairs of glasses I ordered months ago, and it would be nice to receive a full refund for my trouble.

  Business Response

  Date: 04/12/2024

  Dear ********, 
  
  Hope you are doing well. 
  
  We are highly regretful for the dissatisfaction caused due to delay in delivery. Unfortunately, the bulk shipment in which your order was included is experiencing unexpected delays during the customs clearance process and despite our best efforts, we are unable to get any significant update about its clearance. We understand the inconvenience this may have caused you, and for that, we sincerely apologize.
  
  As a safety measure to any uncertainty in the existing shipment, we have already reprocessed and shipped new glasses to you which are already delivered under **** tracking # **********************. Hope you are happy with the glasses received. 
  
  To compensate the delay, we have also refunded you the complete shipping charges. We deeply value your trust and loyalty as our customer, and we assure you that delivering exceptional service is our top priority. 
  
  Once again, our deepest regrets for the overall trouble. 
  
  Regards,
  -Goggles4u

  Customer Answer

  Date: 04/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Although I cannot recommend this company due to their outrageously poor customer service, I did, after a very long wait, receive the items I ordered, so the issue is finally resolved.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:03/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Goggles4you on 2/10/24 and have yet to receive any glasses. Every day they tell me they will be here soon. Yet I still have no glasses and they cant tell me when they will be arriving. I requested my money back and they refuse. I have waited a month. That is by far plenty long enough. They need to return my money.

  Business Response

  Date: 03/15/2024

  Hello ********,
  
  Hope you are doing well. 
  
  First and foremost, I would like to apologize for the unpleasant experience you had with Goggles4u. 
  
  The order was produced and shipped in a drop shipment from our overseas production. Regretfully, the shipment got delayed in customs for longer than usual. We were unable to fulfill the cancellation request because the glasses were already produced and were in transit. 
  
  Fortunately, the shipment recently got cleared from customs and has been delivered to our facility in **********. Your order has been dispatched via **** under tracking # **********************. The expected delivery date is 18th March as per ****. 
  
  To compensate the delay, we have refunded you the complete shipping charges. 
  
  Our deepest regrets for the dissatisfaction this experience has caused and we truly appreciate your patience. 
  
  Regards,
  -Goggles4u

• Initial Complaint

  Date:03/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two pairs of glasses 02/17/2024. I received an email on 02/22/2024 saying they were preparing for shipment and a postal label was being created. The glasses have never shipped and I cannot get anyone to answer my emails as to where my glasses are.

  Business Response

  Date: 03/15/2024

  Hello ******, 
  
  Hope you are doing well. 
  
  I am sorry to know about the inconvenience you had to face due to the delay in delivery. The order was produced and shipped in a drop shipment from our overseas production. Regretfully, the shipment got delayed in customs for longer than usual. However, we are pleased to inform you that it has recently been cleared from customs and delivered to our shipment facility in **********. 
  
  Your order has been dispatched via **** under tracking # **********************. The expected delivery date is 20th March as per ****. 
  
  We truly appreciate your cooperation and patience in this matter. 
  
  Regards,
  -Goggles4u

• Initial Complaint

  Date:03/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recieved glasses 3 weeks ago. The are not correct persciption. Blurry and sans magnification. Have contacted seller 3 times, for remedy or 100% refund guarantee as advertised, no reply.

  Business Response

  Date: 03/08/2024

  Hello *****, 

  Hope you are doing well. 

  I am sorry to know about the problem you faced with the received glasses. As per the records, the customer support has already issued an exchange under one time exchange policy. We will update you with the tracking details as soon as they gets dispatched to you. 

  Our deepest apologies for any inconvenience caused. 

  Regards,
  -Goggles4u