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Customer Review Ratings
2.04/5 stars
Average of 27 Customer Reviews
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Review fromEdwina E
Date: 06/11/2024
5 starsEdwina E
Date: 06/11/2024
Started out slow due to my error on prescription for progressives. It was cleared up by helpful knowledgeable customer service. Order came fast without express order. Products was as advertised at minimal price. My 3rd time ordering with a long pause in between and was always very happy. Will buy again. Definitely recommend this website.Goggles4U.com
Date: 06/14/2024
Hi ******, Thank you so much for taking the time to share your valuable feedback. We count ourselves lucky to have wonderful customers like you. Hope to serve you again soon. Regards,-Goggles4uReview fromJeff C
Date: 05/20/2024
1 starJeff C
Date: 05/20/2024
My first order with Goggles4u.com and I was shocked by these THICK lenses. I've never had this happen before. They made the glasses literally weigh 2x as much as my current glasses. "Oh, you have to do an Exchange Order and select Superthin Lenses for an additional $23." My $43 glasses will end up costing more than $100 to make it so I can wear them. That's a shady practice. Why wouldn't you make all glasses with lenses as thin as possible? It's just a blank you put in the machine. Why not put the weight in grams for each frame and lens so I know how much they're going to weigh?Goggles4U.com
Date: 05/23/2024
Hello *******, Thank you for taking time to share your valuable feedback. We are extremely sorry for the dissatisfaction. Please know that our website allows customers to pick lenses as per their requirement. While standard lenses are cheaper in cost, they are thicker for certain prescription strengths. However, we have high index available as well for customers who prefer thinner and lighter lenses. Regretfully, we can't list weight of the lenses or frames because it differs with different prescription and frames. Nonetheless, we have noted down your recommendations and will definitely try to improve the ordering process. Our sincere apologies for any inconvenience caused. Regards,Review fromFallon B
Date: 05/15/2024
1 starFallon B
Date: 05/15/2024
I've used Goggles 4 U for many years, but their service has gone down drastically. The customer support is terrible and doesn't listen anymore. In the past, they made just one mistake (out of many orders over the years) and overnighted correct replacements. This time, it took them over two months to ship replacements after the original (wrong) ones took a month to ship, and when they did, they were wrong again. I let them ship another because he promised they'd be right, and, sure enough, after 3 more weeks, the second set of replacements (so 3 shipments total) was wrong, too. Turns out, they had someone else's name and prescription saved under my account - AND they shared this person's name and prescription with me (!). I wasted 3 months when I would have just rathered spend a little more money - because their prices have gone up a lot, but the quality has decreased.I see that Goggles4U is responding to these reviews - don't bother. I gave so much patience and explained so many times, all to be ignored. You had your chances over the span of 3 months, between at least 6 agents, and all chose to argue and argue until I insisted on seeing the prescription on your end - something they should have checked immediately ,especially after unexplained that my glasses arrived with bifocals (I don't use) and only about 20% of my prescription strength. What a waste of time and resources. I will never recommend Goggles4U again.Goggles4U.com
Date: 05/20/2024
Hello ******, We deeply apologize for the series of errors and the frustrating experience you've had with our service. This is certainly not the level of service we aim to provide, and we understand your disappointment.We've thoroughly investigated the issues you've raised and have taken steps to rectify them. Your feedback has been invaluable in helping us identify areas for improvement within our processes and customer service. We are continuously working to ensure that such errors do not occur in the future.We sincerely appreciate your patience throughout this ordeal. Your satisfaction is our priority, and we hope to have the opportunity to regain your trust in the future. If there's anything else we can do to assist you, please don't hesitate to reach out to us directly.Thank you for bringing these issues to our attention, and we apologize once again for any inconvenience caused.Regards,Review fromMark H
Date: 05/11/2024
1 starMark H
Date: 05/11/2024
After receiving canned email responses I called customer support and again received canned responses. I have waited a month for two pairs of glasses. The only response I get is that the glasses have left their production facility and a tracking number would be issued when shipping. I really should have read the reviews prior to ordering, ****** learned. DO NOT PURCHASE FROM GOOGLES4U. You get what you pay for and with this company you get only lies about when you will get your purchase.Goggles4U.com
Date: 08/08/2024
Hello ****,
We regret to know about your dissatisfaction with the service. Please know that the normal turnaround time with your selected shipping method is ***** business days. Your order was delivered on 18th business day of order placement. Our sincere apologies for any inconvenience caused.
Regards,
-Goggles4uReview fromThomas L
Date: 04/25/2024
4 starsThomas L
Date: 04/25/2024
Due to changing eye conditions my wife and I ordered 6 pairs of glasses/sunglasses from Goggles4u over the past year, after years of buying glasses from other well known websites that have gradually raised their prices too high for us. Our experience with Goggles4u has ranged from 5-star to 1-star. On the 5-star side the glasses were all well made and at the lowest price online. **************** was usually prompt and helpful. On the 1-star side, I had to wait nearly 2 months for one of my orders and assurances of forthcoming delivery were vague and untrue. I requested a refund twice and it was basically ignored. I supposedly got the shipping charge refunded, but I did not verify that. It is clear from my experience and others that this company will not provide refunds, but to their credit all our glasses eventually arrived and are quite good quality with perfect prescriptions, hence the overall rating of 4 stars. I would order from them again, given the alternatives online and the ridiculous costs at brick and mortar optical stores.Goggles4U.com
Date: 04/29/2024
Hello ******, Thank you for taking time to share your valuable feedback. We count ourselves lucky to have wonderful customers like you. Our deepest regrets for the delay in delivery that you have experienced. Please know that we are constantly working to minimize the delivery time and hopefully it won't occur again. Thanks again for your patience and cooperation. Hope to serve you again soon. Regards,-Goggles4uReview fromJessica G
Date: 03/27/2024
1 starJessica G
Date: 03/27/2024
If I could give a half star I would. The return policy is terrible and very suspicious. It was my fault for entering the incorrect prescription, but 2 problems 1) they said these are designer brand. What designer brand you know of that dosnt put their name stamped on it, not generic random numbers 2) these where adverted as a medium frame they are clearly a small they fit my child 3) I let them know I do not like the frame and prescription is wrong. The representative *** replied " a part of our policy you have to pay for the return. In order for us to start the return they need a tracking number"4) okay well how much will I be getting ? Do I return them and you give me $5 *** reply " once we recieve the tracking number, we can discuss a one time exchange with a comparable frame with correct perspective." ............ me: " never mind, forget it." I don't know if iam getting scammed or ripped off, why the secrecy on the amount. I already feel ripped off these are NOT DESIGNER BRAND ....Goggles4U.com
Date: 04/01/2024
Hello *******, Hope you are doing well. First and foremost, I would like to apologize for the unpleasant experience. I have reviewed the case and came to know that exchange has already been offered to you because the prescription was not filled in correctly and frame is not satisfactory either. The return tracking is required before the exchange order is submitted. However, we will have one of our customer support representatives reach you to resolve the matter swiftly. Regards,-Goggles4uReview fromMichel T
Date: 03/25/2024
1 starMichel T
Date: 03/25/2024
My order was marked complete about a month ago. Soon after the tracking number indicated **** is waiting for the item. It has been a month and **** is still waiting for the item.I wonder if I will ever receive my glasses???Goggles4U.com
Date: 03/27/2024
Dear ******,Hope you are doing well.We regret to know about your bad experience with Goggles4u. Unfortunately, the bulk shipment in which your order was included is experiencing unexpected delays during the customs clearance process and despite our best efforts, we are unable to get any significant update about its clearance. We understand the inconvenience this may have caused you, and for that, we sincerely apologize.As a safety measure to any uncertainty in the existing shipment, we have already reprocessed your order and it has been shipped from the production facility. We will share the tracking details as soon as they are available. We deeply value your trust and loyalty as our customer, and we assure you that delivering exceptional service is our top priority. We are committed to keeping you updated throughout this process.Once again, our deepest regrets for the overall trouble. If you have any questions or concerns regarding your order, please feel free to reach out to our customer service ***********************Review fromDavid D
Date: 02/26/2024
1 starDavid D
Date: 02/26/2024
The first glasses that I received were just bad progressive lens that did not work. Asked to return them after being charged and upcharge for the lens. Then asked for basic sunglasses and they sent me clear lenses. Now they will not refund my purchase. Certainly not that hassle free return policy they advertise on their site.Goggles4U.com
Date: 02/29/2024
Hello *****, We are highly regretful for the unpleasant experience you had with Goggles4u. After reviewing the case, it has been found that originally, glasses were ordered with clear lenses so we kept the info same in the replacement. Unfortunately, the sunglasses were not specifically asked for the replacement or we would have upgraded that upon request. Nonetheless, your refund request has already been acknowledged and we are waiting for you to provide return information so the refund can be processed. Our deepest regrets for failing to fulfill your expectations. Regards,-Goggles4uReview fromVilimas N
Date: 08/15/2023
1 starVilimas N
Date: 08/15/2023
Huge let down in service.On May 2023 I received pair of glass, however it was not tinted as I expected, and rubber lines attached to glass arms were failing. After prolonged negotiation, support agreed to send me new replacement. It is August of 2023 and nothing happens so far.Support responses were as follows: "If you like to have a difference frame you can take your time and make a new selection", "We do believe in providing 100% customer satisfaction by going above and beyond", "We use the best quality frames and lenses but since these types of glasses are very fragile they tend to break very easily".And finally I got this response: "The replacement will be processed shortly. Once it is placed you will receive the confirmation email".NOTHING HAPPENS AFTER THAT. NO GLASSES. NOTHING.Goggles4U.com
Date: 08/17/2023
Hello *******,
Hope you are doing well.
First and foremost, I would like to apologize for the dissatisfaction caused. Upon going through the whole case, it was observed that a confirmation regarding the order was needed due to which it was placed on hold. An email was sent but we haven't heard back on it within time which prolonged the production process. However, our team followed up with you to get the confirmation and the order is now back in production. We will update you once it gets produced and shipped.
Our deepest regrets for any inconvenience this may have caused.
Regards,
-Goggles4uReview fromJess E
Date: 06/20/2023
1 starJess E
Date: 06/20/2023
Shipment never received. No refund. How is this company still in business?Goggles4U.com
Date: 06/23/2023
Hello ****, We sincerely apologize for the delay you have experienced with your order. We understand the frustration and inconvenience this has caused you, and we want to assure you that we are doing everything in our power to rectify the situation.We appreciate your understanding and patience during this time. To compensate for the delay, we will be refunding the complete shipping charges for your order. We hope that this gesture will help alleviate some of the inconvenience you have faced.Rest assured that we are actively working on resolving the issue, and we anticipate seeing progress in the coming week. As soon as we have the updated tracking details, we will promptly email them to you. We understand the importance of keeping our customers informed, and we want to ensure that you have all the necessary information regarding the status of your order.Once again, we sincerely apologize for any inconvenience caused by this delay. We value your satisfaction as our customer, and we are committed to resolving this matter as quickly as possible. If you have any further questions or concerns, please do not hesitate to contact our customer support team, who will be more than happy to assist you.Thank you for your understanding, and we appreciate your continued support.Regards,-Goggles4u
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