Complaints

This profile includes complaints for Mazal Enterprises's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Mazal Enterprises has 110 locations, listed below.

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  Mazal Enterprises

  20255 Corisco St Chatsworth, CA 91311-6248

• 

  Mazal Enterprises

  1245 Worcester St Natick, MA 01760-1515

• 

  Mazal Enterprises

  601 Donald Lynch Blvd Marlborough, MA 01752-4730

• 

  Mazal Enterprises

  999 S Washington St N Attleboro, MA 02760-3656

• 

  Mazal Enterprises

  1 Crossgates Mall Road Albany, NY 12203

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction occurred on 6/25/23. ***** (owner/skin care specialist) pressured my friend and I to purchase skin care devices totaling $7,968.75 each with the promise that in 2 weeks at our next facial appointment we would be refunded the purchase in exchange for bringing the old devices we had previously purchased and allowing her to use our before and after photos. She also promised us 2 years of free skin care products. We were uncomfortable with the purchase and went to the store on 6/30 to find it closed. We were given a confirmed facial appointment on 7/9/23, when we arrived the store was still closed. We have called, left messages and texts to all known telephone #'s. We have not received any response. ***** scammed us to purchase the products , knowingly she was in town to close the store. We want to return the purchase for a full refund.

• Initial Complaint

  Date:07/10/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While on a mini-vacation in ********, my husband and I were lured into a store by a woman with a product that she tried on both of us that could make fine lines disappear. Of course, she used a significant amount on one area on each of us, so the results were striking. We were told to use one pump on two small areas a couple times a week; however, after, over a month I see no improvement. I feel the product is misrepresented. I spent $265 for nothing. They use high pressure tactics to get you to buy even more expensive items which we did not fall for. It also irritates my eyes. At one point, she tried to sell a device that cost around 5k and her boss was willing to bring the price down to $800. That's when we knew they were trying to scam us. Also, we were told the product is *** approved, but it is not.

• Initial Complaint

  Date:06/14/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a ring from Mazalti and NEVER received it. I paid over $220 for this ring and it says it takes **** days from the time you order it to arrival at your address. That never happened and they have absolutely no contact information on their website or anywhere else. That website is most definitely a scam and needs to be shut down. Im a police officer for 9 years now and Im very good at pointing out fakes, fraud, and scams. This website is well built though and theyve done a good job at making it look legit. They TEXTED me from a random email saying my ring cannot be delivered due to an incorrect address. My address definitely is a valid address. I know this because I LIVE HERE! They need to be shut down immediately. The amount of money theyre getting from people and not providing them with the jewelry is CRIMINAL. Please please do something about this website and shut it down.

• Initial Complaint

  Date:06/08/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother ***** was in the ***************** and was approached by a sales person from introstem. They got her to buy a $15 item, then kept her for another 20 minutes until she purchased a $380 item, then they kept her in the store for another **** hours until she purchased a $3800 item. They say it is non refundable and she signed a paper that proved that. She is almost 80 years old and is in the early stages of dementia. She called me after crying and fearful saying they would not let her out of the store until she purchased the item. They will not refund the unit for anything but store credit. My mom does not even wear makeup, so what would she do with $4400 worth of lotion? We found out that this has happened to 2 other older ladies in the area. This place specifically targets elderly people and takes advantage of them with vulture like sales until they get their money. This is elder abuse and not ok. They have a legal loophole with their setup, but it is still injustice and wrong. I do not want to see other people scammed and defrauded. Please do not shop at this place!

• Initial Complaint

  Date:04/28/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spend $1000 in facial and creams package at oro gold cosmetics in Valencia **. on 12/2022 since then **** the representative no answer my calls or messages to set up an appointment for my facials she only send me a message said the store is close and they gonna open in 4 months, I fell like they scam me and stealed my money please help me to recover my money and dont happened with more people thank you!

• Initial Complaint

  Date:04/05/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/5/2023 Dear Sirs:While on vacation 10/12/22 in ****** I was lured into a store selling anti-aging products. The products were amazing and very expensive and they talked me into $7,539.26 of product. The product was to be shipped to me, Order Number 1547-4208LCI. My receipt did not reflect that the product would be shipped. Once I returned home, I had not received any shipping information so I called the phone number on the business card ************ (I think on 10/19/22). I was informed that I needed to call the store directly. I called and left a message for *** regarding the order, no return call was received, so on 10/24/22 I called again and someone guaranteed I would get a response. I finally received a text message with the tracking number ************ on 10/24/22 from ***. I let him know that I changed my mind and ask for any special instructions for the return, this was through text. He said I would need to call the customer service number on the business card. Once again, I called the number and was told that each store handled their own returns and some products purchased were not supported by *********. I texted *** again and he responded by saying call the customer service number on the business card. Once I received the tracking number I notified I wanted to refuse the shipment.After the holidays I realized I had never received a refund for the shipment.1/5/23 I contacted ***** and they said the shipment was returned to the shipper and it was signed for 10/31/22 @12:17p on the return tracking number of ************ (see attached).Since I normally get the run around on the phone I sent an email 1/5 to the email address on the receipt to inquire about the refund for the shipment. I also sent a 2nd email on 1/9 asking when I could expect a response. No response on either email.I tried several times over the past few months to call both numbers, it always prompts me to leave a message. Today 1/19/23 I googled search for an additional contact and sent an inquiry to the main ***************** I did receive a confirmation email immediately, and within 24 hours received a response that I needed to work with the local store, however she did ask for a copy of my receipt. The receipt was sent but I never received any follow up. I sent an additional email to see if additional information was needed with no response. I sent the same email again 2/1/23. They did finally respond that I need to work with the store where the purchase was made.I also left a VM on the ************ both 1/19 and 1/20. I received VM from both messages that said that I needed to work with the location in ****** because they are independently owned. I have never received any additional follow up from the store although I have left messages.On 2/1/2023 I called the ************ and asked for a manager, no manager on duty, I explained my situation and was told by (*****) he would get it to the business office and they would call me back within 2 days. I told him this has been going on since Oct. 2022 and he said he would make sure I received a call back. No return call was ever received.I am attaching copies of my documentation and request assistance with resolving my refund request.Thank you ********************* CC: Better Business Bureau

• Initial Complaint

  Date:03/27/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The woman who sold the Introstem products at the store in ********* ** of the same name took advantage of a person with a disability. He did not understand what was happening and before he realized the entire situation, she charged him over ****** for products he does not need or want. She tried to upsell him with a laser light machine as well. That was declined thank goodness. Now she won't help him get his money back or acknowledge any wrongdoing. Shameful business practices. A refund is desired, and no one will contact us about that process or anything. It is wrong. It is shameful. It should be criminal. Terrible store, terrible representation, terrible salesperson. No receipt was given just a cell number to call if anything was needed. SCAM!!!!! She should have known better and done better. Good thing he has me to work with him and try and correct this scenario.

• Initial Complaint

  Date:03/21/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried out the product Bionyx, while at the ***************** Fishing show. I purchased over $300 in product as it seemed to work for me. 2 hrs later, my face became red and swollen. I have been trying to return it since then, and they refuse. It is NOT OPENED. Still in the original bag.It was sold by the **R-S Real state distributor. When I enter that info into BBB site, it takes me to this company. When I click through, the product they sell is quite similar to this, w/the same fonts/pictures, w/o the name. (It is *******).

• Initial Complaint

  Date:02/28/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approached and harassed into purchasing this product while on a business trip in *********. The sales person was relentless and assured me that I could return the product for a full refund if not satisfied within 30 days. I attempted to return this product 4 days after purchase and was told that they do not offer refunds and exchanges can only be made at the place of purchase. This is unacceptable to scam a customer into making a purchase with false return policies. I am unhappy with this product and do not feel I should have to keep this .

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I filled a credit agreement with Zero Gravity, sold at ***************, Orogold Cosmetics on Jan 29th, 2023. We decided we wanted to cancel this agreement. We went into the store on Thursday, Feb 2/2023 and told the manager we want to cancel the transaction. He told us the salesman, *** , would call us. He never did. The salesman, *** , told us we would be co-applicants, and when we got home we were shocked by the interest. We called the credit provider, ********. The representative at ******** informed us that we were not co-applicants , but we were two separate credit applications. We told the representative to cancel the agreement. He put a stop payment. We have not had any payments go through yet. They weren't supposed to start until 2 weeks after the signing. The salesman is avoiding us and Orogold is telling us we cannot return the product. The salesman lied to us and we weren't told we couldn't change our mind within a few days. It was all very pushy and rushed. We feel uncomfortable and do not wish to proceed with this purchase.We were not told before we signed this agreement that we could not return it. We were not given the sales representatives contact information. We were not told how much interested we would BOTH be paying separately since he put us on different applications.