Reviews
This profile includes reviews for Lamps Plus, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 690 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromKrista K
Date: 03/28/2023
5 starsKrista K
Date: 03/28/2023
I was looking for matching table and floor lampshades; but they are different sizes. Have it a terrible time until I came to Lamps Plus and found a great selection with very clear shade size information.Used Lamps Plus to order a large ceiling lamp as well. It was a great experience; know if any problem Lamps Plus is one of the few companies who provide great, real person, customer service!
Lamps Plus, Inc.
Date: 04/10/2023
Great to see you found what you needed with us! Thank you for your comments, we hope that you enjoy your new designs.Review fromdonna w
Date: 03/27/2023
5 starsdonna w
Date: 03/27/2023
I tend to have a hard time ordering on most sites, but this was as easy as it gets!Lamps Plus, Inc.
Date: 04/10/2023
That's wonderful to hear, great to see that you found our site easy to use.Review fromBarbara M
Date: 03/27/2023
5 starsBarbara M
Date: 03/27/2023
The service, prices, and quality (assuming you are thoughtful in your choices) of Lamps Plus are wonderful! I have almost always been able to find lamps and shades for my decor needs at Lamps Plus, and Id highly recommend them to anyone.Lamps Plus, Inc.
Date: 04/10/2023
Thank you for the recommendation, we appreciate it, and we thank you for being a returning customer of ours.Review fromKevin M
Date: 03/27/2023
5 starsKevin M
Date: 03/27/2023
Website is easy to navigate and checkout is even easierLamps Plus, Inc.
Date: 05/22/2023
Glad to hear that you found our site easy to use and checkout from, thank you!Review fromJanet H
Date: 03/25/2023
5 starsJanet H
Date: 03/25/2023
I love Lamps Plus, I buy all my lighting from LP and Open Box. I have never had a problem and everything is beautiful. We even bought all our lighting for our previous home as well.Lamps Plus, Inc.
Date: 05/22/2023
That's great to hear, thank you for the feedback, we appreciate you being a repeat customer of ours.Review fromRebecca E
Date: 03/25/2023
1 starRebecca E
Date: 03/25/2023
I tried to use the Sezzle payment option. I entered all of my personal information into the Sezzle app, the app accepted all of my banking and cc info. When I returned to place the order I got a message saying that the Sezzle transaction was canceled and to use another payment option. so I used a credit card to place the order. Im not happy that Sezzle has all of my banking and cc info.Lamps Plus, Inc.
Date: 03/27/2023
Hello *******, thank you for reaching out and providing your claim. I reviewed your order (GF0325230523468449003) and saw that your beautiful chandelier was processed and shipped. Im very sorry to hear you had a negative experience using Sezzle. The Sezzle payment option might have declined due to insufficient credit or merchant credit limits. Unfortunately, since they are a third-party payment option, we are unable to remove your personal information or verify the reason. Please get in touch with Sezzles customer service directly to assist with your request. I apologize for any inconvenience.Review fromKathryn S
Date: 03/24/2023
5 starsKathryn S
Date: 03/24/2023
I have ordered from you in the past and have had a great experience. I had one night stand and after almost a year am buying another one and needed the same lamp to match . So glad you still have it!Lamps Plus, Inc.
Date: 05/22/2023
Hello - thank you for being a repeat customer of ours and for your recent visit, we appreciate it!Review fromkatherine a
Date: 03/24/2023
5 starskatherine a
Date: 03/24/2023
I have ordered numerous lamps and ceiling lights from Lamps Plus. I have had to return a few for personal reasons. I have always had a great experience. Refunds, when necessary, were prompt.Lamps Plus, Inc.
Date: 05/22/2023
Wonderful to see that you are a returning customer of ours, we appreciate it! Thank you for the feedback, and we look forward to seeing you again soon.Review fromValerie L
Date: 03/24/2023
5 starsValerie L
Date: 03/24/2023
Have always loved Lamps Plus, but certainly don't understand their checkout processes. When I ordered (4) packs of the same bulbs, it was split it into (3) packs and (1) pack in the cart. Not an issue; just a curiosity.Lamps Plus, Inc.
Date: 05/22/2023
Hi - thanks for pointing this out to **. Not sure why the bulbs were split up like that in the cart, but we suspect it was because they were shipping from different warehouse locations. We've passed your observation along to our development team for them to look at. Thanks again, and we hope to see you again soon.Review fromSl W
Date: 03/24/2023
5 starsSl W
Date: 03/24/2023
Just ordered...so far so good...easy ordering-will post when lamps delivered as to their followthrough with delivery and amp quality!Lamps Plus, Inc.
Date: 05/22/2023
Hi - thank you for the feedback. We look forward to hearing more about your lamp order in the future.Lamps Plus, Inc.
Date: 05/22/2023
Hi - thank you for the feedback. We look forward to hearing more about your lamp order in the future.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.