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Peazz.com

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

Customer Complaints Summary

  • 46 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a chaise lounge with BarStoolDirect.com on December 31, 2022 in the amount of $678.70. The chair was supposed to arrive on January 17, and my credit card was charged. January 17 came and went. I contacted the company to inquire about the status of the chair. They told me there was some issues with the Port and there was a new ETA scheduled for February 6. February 6 came and went and still no chair. I contacted the company again regarding the status and I received the same excuse. The new ETA was now February 21. This continued for another 5 times. ETA dates were as follows: 3/13/23, 3/24/23, 4/4/23, 4/24/23 & 5/10/23.

    I cancelled the order on May 1. The company said I would be issued a refund to my credit card. To date, I haven’t received any refund. Before I cancelled the order, they threw me a bone and offered me a 5% discount of $29.86. They also had put the chaise on sale a few weeks after I placed the order. I complained and they refunded me another $81.44. However, I not received the balance of $567.40. The company keeps telling me that the refund was issued on June 2, but I haven’t seen it. I keep calling and they insist that the refund was issued, and I need to take this up with my bank. I requested a copy of the receipt of the refund five or six times now and haven’t received anything. (I’m now having trouble reaching their Customer Service department.)

    I contacted CitiBank customer service and was told that there was nothing that could be done because it’s over 90 days. I believe this company knows this, so they string you along until the deadline has come and gone. I truly believed that I would get the chair that I ordered and not be scammed. Also, I just want to note that BarStoolDirect has had this item on their website as available and with 10+ in stock since December. This is outright fraud and theft. They shouldn’t be able to continue doing business this way.

  • Initial Complaint

    Date:06/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased 3 chairs on September 16, 2022 in the amount of $744.72. They supposedly were in stock. Received email stating exact shipping date not know. After that I kept emailing for an update and was told it was pushed back. I cancelled the order March 1, 2023. I have called the company and emailed numerous times. Still have not received a refund. Our credit card company denied a credit because it was over 60 days old. Can you get us a refund? More importantly can this companies website be shut down? They are scamming a lot of people out of their money. Thank you for your assistance.

  • Initial Complaint

    Date:06/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a cat litter box for $139.95. After 7 months it had not arrived. So I cancelled the order and they said they would refund my purchase price. They have not done so in 3 months. When I call the number they say they will have to look into it and ask me to wait for a call within 24 hours. This has happened several times and they do not call.

  • Initial Complaint

    Date:06/02/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered two poly wood chairs on 2/16/23 and they never shipped. I would reach out and they would tell me two more weeks and it would never be received. Finally in 4/17/23 and I requested a refund and cancellation of my order. On 4/17/23 I received confirmation of cancellation but received no refund. I have reach out numerous times and not received any response. My order number is B***********

  • Initial Complaint

    Date:05/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an Uttermost Clock in May 2022 and have yet to receive the merchandise. Every time I would request an update on expected delivery date I would be told it was still in a container waiting to be brought to the port. In January 2023 I requested a refund of the $184.80. At first I was told my credit card had received the refund, which was a lie. When I continued to seek more information regarding the supposed transaction with Visa all communication stopped other then their computer generated response that it was being reviewed by their support staff.

  • Initial Complaint

    Date:04/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The D***** ****** ******** *oody Wagon Pedal car was ordered on Apr 25, 2022 from (**** ***** ******* Peazz.com. Numerous emails were responded to by stating the delivery date has been pushed back and thanks for my patience. Now several weeks ago I cancelled the order and requested a refund. They stated they would cancel and refund but it never came and another email was met with be patient. I called today and they told me to contact my bank and file a dispute. I have a refund email but nothing has been added to my card.

  • Initial Complaint

    Date:04/11/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 stools from this company on November 9, 2022. Order ************ confirmed for LumiSource CHR-CLO WAL+BN Cello Chair × 3 = $525.00. They told me that the stools were is shipping containers in customs. I finally canceled the order on January 31st. They sent me an email saying they would refund my credit card. I was told the refund was given on Feb 1, 2023, and would take 5-7 days to process. I never received a refund! I have emails of all of our conversations. No refund ever occurred.

  • Initial Complaint

    Date:03/31/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order in the amount of $444.00 on February 12, 2023 with a website called **************.com, which is a subsidiary of Peazz.com. Since that time I have received absolutely nothing in the way of information about my order. There is no indication that I will ever be receiving the goods I purchased… which are essential for a home repair need. This company is clearly scamming and defrauding customers.

  • Initial Complaint

    Date:03/14/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an online purchase with Home Goods Center a/k/a *****.com back on November 21, 2022 in the amount of $338.00. They kept giving me updates on my delivery date but I have never received my items. They even told me that they would refund my money but I have never received a refund.

  • Initial Complaint

    Date:03/08/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I still have not received my refund of $184.82 for purchase of desk order ******-**** which order was cancelled.

    I have contacted you many times and the situation is still not resolved.

    Please contact me at ###-###-####, and refund my credit card or send me a refund check.

    I purchased a Techni desk on Sept 19, 2022, and after not received the product after contacting the company each month (after each contact, I was promised that it would be shipped out in 2 to 3 weeks).

    In January 2023, I asked to cancel the order, and I was told that they would. There was an attempt of a refund on Jan 19, 2023, but notes on refund stated that it could not be done.

    I have also contacted my bank and filed a dispute with them about said transaction, and the bank told me that due to the age of the transaction they could not help me and to contact the company directly.

    I would appreciate your help in resolving this matter. My phone number is ###-###-####, and my email is [email protected]. Thank you. ** **** *******
    *********************

Peazz.com is NOT a BBB Accredited Business.

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