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Business Profile

Express Shipping Services

Piggyship Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Express Shipping Services.

Complaints

Customer Complaints Summary

  • 187 total complaints in the last 3 years.
  • 71 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item from arnuoc.com on October 21st. On November 17th I was alerted by a shipping company named "PiggyShip" that my package had an invalid address on it. I provided the correct address immediately, and asked if they would be able to send it to the new address - a text which they read but did not respond to. On November 29th, I once again inquired about the package and they once again, read my text and did not respond. I reached out to their customer service on November 29th as well, and I received no response. Finally, on December 2nd, I inquired via text which was read and not responded to. I simply want my package shipped to the correct address, or to be reimbursed the amount I purchased it for.

  • Initial Complaint

    Date:11/03/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company, Piggy Cars, apparently started a shipping company earlier this year for international packages from China. My package was given to them upon entry into the US, for unknown reason. They failed to deliver my package twice in mid-October, despite me giving detailed instructions on my apartment building in their redelivery form, then I tried contacting them. They did not reply to my email asking for an explanation and giving instructions again or my call doing the same thing, and only replied to a text. They said they would redeliver it, but never gave a date of any kind, even with follow up check in from me. It has now been two weeks with no delivery or date given. They stopped responding to and reading my texts last week, and have not responded to additional and numerous emails and phone calls. I looked them up online, and their Yelp reviews are either clearly fabricated by the company, or are describing their bad business practices. Another man describes the same thing as me: didn't deliver, didn't respond to any correspondence for weeks, and said he was reporting to the BBB. I want my package, and I want this business to be seriously evaluated as a scam with deceptive customer practices and potential stolen goods.

Piggyship Inc is NOT a BBB Accredited Business.

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