Complaints

This profile includes complaints for Gigabyte Technologies's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Gigabyte Technologies

  17358 Railroad Street City of Industry, CA 91748

• 

  Gigabyte Technologies

  17088 Green Drive City of Industry, CA 91745

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased this computer on December 26, 2021 for my son's birthday for school and hobby video and photo editing. In February of 2023, just over a year of non-daily use, the motherboard crashed. There was no physical damage or incident that predicated this failure. The computer was taken back to the seller for a diagnostic and potential repair, and they noted that repair was not possible. The motherboard had completely failed. They advised that the only recourse was to contact Gigabyte. I did so, including completing their onerous forms and information requests through there service site. To date, the request has not even been opened by Gigabyte according to their services site. Does Gigabyte ever respond to service issues or stand behind their products? I especially don't appreciate the radio silence from a supposedly reputable company. As a result, I have had to purchase a brand new computer as work and school had to get done and we are now out of pocket a further $2500 to fill in where Gigabyte has failed. A large portion of the purchase for the laptop came from my 12 year old son who saved up birthday and other money to get himself a "good" laptop. This seems like an unacceptable time frame from purchase to failure. The Service technician agreed but noted Gigabyte may never reconnect to address the issue. I would hope that Gigabyte would stand behind their products and offer a potential solution to this failed computer. I have had several other brands over the years, none of which have had such an imminent, catastrophic crash. Computer was only used for video and visual editing, and social media and wasn't even used for extensive or comprehensive gaming which was the advertised purpose for the unit. We thought we were getting more than we needed. We were wrong!Product Name:G5KCI5 BIOS Ver:fb07 Serial **************** Purchase Dealer:Memory Express Brand:GIGABYTE Model:i5-10500h Operating System:Win 10 64-bit

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have (or had, actually) a gigabyte Z490 Vision D from Gigabyte. It's just over two years old. I've had to send it back to Gigabyte three times. Each time they go out of their way to either find a way to charge me for something (like bent pins) or do absolutely nothing to fix the board.Just three weeks ago, it failed again, and I had to send it in (they make the buyer pay for the shipping) and wait all this time to get it back. And this was the third time they kept it for almost a month and did nothing to really fix it. What they shipped back to me, claiming it was fixed, was a piece of junk!I hope I can attach a video I took of a Technician testing the board after they shipped it back. The board will not boot, or if it does boot, it goes to a motherboard error (C1) which is "reserved" and therefore impossible to understand or look up, and at that point, it just sits there blaring away long tones and that's it. Its dead. And I paid the technician to test it also. So the expenses continue to climb while nothing, absolutely nothing gets done to FIX this board! Several shipping charges, $100.00 for bent pin repair, $100 for the tech to test it, and months and months of not being able to use this PC.Tests involved known good parts: Two different power supplies, two different processors, three different GPUs, two different sets of known good RAM (working fine on other Z490s) and they send me back this piece of JUNK.

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 12, 2023 I sent in my **** graphics card to Gigabyte RMA. This card broke after only a year of use and was still under manufacture. They then told me it was damaged during shipping and that voided the warranty. They never sent me the original box and *** asked them to do this. The box from the images they sent me did not look damaged. Im questioning the validity of their claims of the box being damaged. They should have sent me another graphics card as part of this warranty or reimbursed me for the cost of the card.

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gigabyte sold power supplies that spark and catch fire under load. They issued a statement about a return and exchange service here: ****************************************************** When I contacted them, they wanted me to cover shipping costs, which are estimated to be about 40-50% of the cost of the unit, as they classified this not as a full recall, but a "RMA". Not only would I need to pay for them to fix their mistake, I would be without a working computer for most likely a month or more. This would probably mean that I'd be forced to buy another power supply. Customers should not be forced into this situation when sold a defective product.I have attached my proof of purchase below.

• Initial Complaint

  Date:11/21/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A product was bought approximately 3-4 months ago, a 750dl monitor. Monitor is faulty and under warranty- however I have to wait a month for the monitor to be returned to me and I have to pay for shipping which is 450dls. Gigabyte is doing absolutely nothing for customer service. Possibly some of the worst customer service I have received.

• Initial Complaint

  Date:11/19/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an GIGABYTE AERO 17 HDR XD from gigabyte in September 2021. I spent over $2000 and the battery stopped working after about six months when I had a year warranty. I have been trying to contact them for over six months after filing several requests for assistance and request for fixing the battery. I started by calling customer service everyday for help as I could not find the customer service portal until I was given the web address . I Purchased it from Amazon and they told me to contact the manufacture. They had trouble getting a hold of gigabyte too, the only times we got through was to their ****** customer service who directed me to the customer portal and then to another who directed me to a completely different portal. My return/refund with them has since expired even though I have contacted them within their warranty window (with no response). I am a young small business owner, and have put my trust into this company with zero follow through on their end, with the promise of a one-year warranty and help with any issues that arise. This is completely unacceptable and a complete lie on their end that they will help the customer with situation's with their defective product. It is a complete scam, and all I wanted was for them to fix the battery. No one answers the phone even after I have been told to contact them via phone and the voicemail box set up to collect call box is full. I have tried their call back feature only to get no call back.

• Initial Complaint

  Date:11/18/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have owned a laptop(**) throughout my life from various brands over many years without major issues. I tried Gigabyte(GB) for the first time in late Nov, but it was a lemon. I took my time prepping to transfer files from my old **, so I did not activate the GB ** until about Feb. In March, I started getting the blue screen of death, and my ** kept shutting itself down. The error codes included video_tdr_failure, video_dxgkrnl_fatal_error, & system_thread_exception_not_handled. So I contacted GB. GB gave me a RMA but not a prepaid shipping label(PSL). I asked at least twice, but GB refused. As a result, I spent $71.05 out of my pocket to ship my ** to GB for repair. I waited & waited to get my ** back. GB claimed that it did not witness the errors I described & returned the ** without actually making any repairs or changes. I started to experience the same blue screen of death with the same error codes. GB finally agreed to give me a **** *** sent it back for a second repair in June. I again waited & waited to get my ** back. Again, GB claimed that it could did not witness the errors and returned the laptop a second time without making any repairs. Unfortunately, my ** started malfunctioning for a third time. GB again gave me a **** *** sent in videos of the errors for the third repair attempt. This time, GB actually made a ******* ***'m crossing my fingers that the ** will keep working. However, I am still out of pocket from the first repair. I paid $71.05 to ship my ** to GB to fix it, but ultimately GB did not fix or change anything. Over the past year, I have communicated with GB via phone, email & online. GB has refused to reimburse or otherwise compensate me for the out-of-pocket. This was a new **. I was not responsible for making it. I have been without it three separate times, for the exact same issue. I have lost weeks of use while it has been non-functioning and/or in for repair. I want to be made whole.

• Initial Complaint

  Date:10/10/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Bought the motherboards in good faith 10022 of them they 2 of them had dust on them and they said thier was liquid they lied to me ******* sends me magnifide pictures of dust in a couple places they voided the warranty. I use ULTRA DUSTER it puts a ligt film on the motherboard and the dust sticks to it sometimes Im sure anyone that builds electronics will know this or even uses the ULTRA DUSTER. I told them its going to the BBB they said do it my money is as good as the next guys and in the GAMING COMMUNITY the gamers have to know they void warrantys over dust BAD BUSINESS. Business owners put WIKY page up because they dont want the google page to show its bad for business theys guys are thieves they lost 30 to 50 motherboard sales in one voided warranty and i told them this is the worst thing for business. Thier are 3 Images attached look at the dust sticking to the Duster GIGABYTE Customer Services (GBT) and tech support voided the warranty over this dust and the motherboards are new never sent to the custermer so they called me a dirty person because of dust ******* VOIDED MY WARRANTY that was an INSULT. Now i have to worry about the other boards IM USING ASROCK FROM NOW ON THERE TECNOLOGY IS GETTING WAY FAR ADVANCED also im returning 10,000 in GIGABYTE stock to Micro Center its their loss not mine ups 2 motherboards one 89.00 2 one 99.00 how much did they lose
  

• Initial Complaint

  Date:09/24/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gigabyte fails to honor any warranty and sells defective products to unsuspecting customers. I was sold a GIGABYTE H310M A motherboard that was defective upon arrival. When I reached out to Gigabyte for warranty service the company simply hung up the phone and failed to ever pick up. Horrible scam artist.
  

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a gpu that is not working and is still underwarranty. I believe that Gigabyte to purposefully denied warranty to mess over a customer. This not accceptable for a premium product that the tamper sticker has not been tampered with. I believe that Gigabyte is using any excuse not to honor a active warranty on a product.