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Business Profile

Womens Clothing

Torrid

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Womens Clothing.

Reviews

This profile includes reviews for Torrid's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Torrid has 16 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Torrid

      18501 East San Jose Ave City of Industry, CA 91748-1330

    • Torrid

      825 Dulaney Valley Rd Towson, MD 21204

    • Torrid

      1201 Broadway Spc E131A Saugus, MA 01906-4276

    • Torrid

      1245 Worcester St Ste 4052 Natick, MA 01760-1548

    • Torrid

      210 Andover St Peabody, MA 01960-1647

    Customer Review Ratings

    1.26

    Average of 42 Customer Reviews

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    Review Details

    • Lili M

      Date: 09/13/2022

      To say Torrid has gone downhill is an understatement, it's incredibly disappointing. I've been shopping here for at least 5 years now. I was someone who used to be very slim, wearing a size 5 in jeans. Then Life Happened. Medical issues, Aging, Stress, dealing with ***** and other family circumstances, along with several other things in my life have caused me to gain weight over the past 5 years or so. I'm super insecure about my body. And I normally hated shopping for my plus sized body.......Until I found Torrid. Torrid was the ONE place I could actually enjoy shopping in the comfort of my own home (online) and feel good about the way I looked when I put on their clothes. Now, their customer service has gone to H*LL in a hand basket. The problem is..... I've suddenly had issues ordering online since early July 2022. We are now middle of September 2022. I've called multiple times to their customer service center, have spoken to managers, sent emails, nothing gets resolved. I get the runaround or Managers promise to call me back and never do. Every time I try to place an order, Torrid "kicks back" by credit card for no apparent reason. **************** responds incompetently like "check with your bank" or make sure your billing address matches your bank billing address". Really????? What year is this? I know how online ordering works, I've been doing it for over 15 years. I've called my bank and this is a Torrid issue, NOT a bank issue, NOT a **** issue. I can use my credit card everywhere else except for Torrid. Over 2 months and 21 phone calls later calling customer service, and STILL NOTHING has gotten resolved. I'm not even able to place an order over the phone. Torrid straight out rejects my credit card through all forms of ordering. The irony of it all is - Torrid - a place who doesn't discriminate against plus size women is now discriminating against plus size women, by not resolving issues and having sh*tty customer service.

    • Melody W

      Date: 08/09/2022

      Every single order has been canceled. In fact, I have place multiple orders in order to get the items I want. Torrid sucks.

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