Complaints

This profile includes complaints for Sunergy Construction, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Sunergy Construction, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Sunergy Construction, Inc.

  Corona, CA 92878

• 

  Sunergy Construction, Inc.

  7026 ALDERWOOD DRIVE Fontana, CA 92336

• 

  Sunergy Construction, Inc.

  1641 Commerce St Corona, CA 92880

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My solar system stopped working in early October 2022, the solar panels were installed by Sunergy Construction through Sunlight Financial. After several unsuccessful attempts of trying to contact Sunergy Construction for diagnostics and repairs on my system, I contacted and opened a ticket with Sunlight Financial on October 20 2022. The ticket number is ********* As of today, March 2 2023, I have yet to be contacted with a response or a possible solution for my issue. Note: I have spoken many times with Sunlight Financial by phone and still nothing is resolved.

  Business Response

  Date: 03/03/2023

  Sunergy Construction has not received anything regarding the system problems from Sunlight Financial nor the customer. The customer did not pay for monitoring therefore I cannot view the usage on the inverter. We can do a troubleshoot on the system but there is a service cha*** for this feature

  Business Response

  Date: 03/10/2023

  Sunergy Construction rep just spoke with Mr, Salgado and explained that he can purchase the monitoring. He is going to think about it and get back to me. 

  Customer Answer

  Date: 03/10/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Early 2022 about April an agent for Sunergy came by to tell about solar. He said my power would go to near zero and my payment would be about $136 per mo. Several months later after Sunergy got their money the agent told me he was leaving Sunergy. His name was ****** ********. As a result I started contacting Sunergy regarding issues such as no one showing up etc. Their subs and their own employees were saying they initially didn't come because they weren't being paid. There was always an excuse but no one ever called. Finally my solar was done in approximately October 2022. after about a month to look at my power bill I started to notice very little effect and my power bill was near $200 when i expected it to be near zero. Then and for many months prior I had been trying to contact Sunergy or one of many that work there. Those I asked for were never there and/or mailboxes were always full. All I wanted is for someone to check the system because it finally took no less than 4 of their electricians and calls to others to finally come to a solution. It has never worked as promised. Sunergy once they got their money ($43,000) I wouldn't hear from them. All I want is for them to check and fix the problem. I did manage to get a hold of ****** and he said he thought Sunergy was out of business because their doors were locked up and I have no warrantee. I tried calling the owners at there personal phones and one answers saying wrong number and the other saying nobody by that name lives there. I've talked to them at those numbers before. It isn't right I just want the system to work as promised.

  Business Response

  Date: 02/23/2023

  I have provided the production in the attachment, customer has access as well so they can monitor there own system. 

  Customer Answer

  Date: 03/07/2023

   I am rejecting this response because:
  
  
  In response to Sunergys response to my complaint they did not any of my concerns. I DID NOT ask for any graphs of what my sy producing or how to get it. I already had that. What they sent h with my concerns or questions but totally ignored them. Why s not ask for but sidestep the issues? My concerns are where is How do I exercise it? Who or where do I call? Sunergy will not phones? They will not return calls? NO reason or explanation a paying my utility $200 a month when I was told it would be ne was assigned to my project when the old rep left Sunergy! As the salesman said when he tried to sell me the system, The $ system and paying nothing to the utility is a QUOTE a "NO BRA to paying the utility every month. Who replaced my representative from Sunergy? Who knows, n Sunergy contacted me. I'm paying as much now for power as b Sunergy to be upfront and honest! , as well as courteous and co What's wrong with that? The point being my system is not prod told. Why? Enclosed is my last utility bill which shows my bill of should be near zero. As you can see I'm paying about seven Um what is contributed by solar. Between what I'm still paying the panels, I'm spending more than I was before I went solar. That i about!! That's not what I was told!! Why can't Sunergy be cult call or answer their phone? I even had four other customers to Again 2 questions first, Where is my warrantee I paid for and i why am I still being charged by the utility? 
  

  
  

  
  

  Business Response

  Date: 03/14/2023

  Per our agreement we have provided everything that was signed and agreed to, we do not have anything in the signed agreement about:

  As the salesman said when he tried to sell me the system, The $ system and paying nothing to the utility is a QUOTE a "NO BRA to paying the utility every month.

  Customer Answer

  Date: 03/23/2023

   I am rejecting this response because:
  
  
  Due to a third party intervention (mortgage company) I was finally able to get ahold of somebody at Sunergy (******). She would not concur wi h the salesman ****** ******** who verbally told me the terms s for what he promised. ****** had me sign forms on my cell phone which was unreadable due to the screen size so a hardcopy as requested. As of today I have still not received. Just got today /16/2003. He examined my prior bills to determine what I wo Id need system size to eliminate my current utility bill. ****** act d as the liaison with the finance company that Sunergy called to determine my monthly payment of $136 a month for the solar system. The $136 plus (the amount I'm paying for the system) a d what I'm still paying the utility now is more than what I was originally paying the utility before I had solar. Now why would I do that? Even ****** today acknowledges the solar production is not correct. Even if it was verbal ****** was an employee of Sunergy and should support what ****** promised. ****** say that he no longer works for Sunergy but he did at the time. ****** has also stated that Sunergy is out of business and there are lot of other people in the same situation with Sunergy as I am. Explains their F rating. They should do what they promised 'hey said they would do. Everybody except Sunergy agrees so ething is not right Either something is wrong with the system or hey (******) did not calculate correctly for the number of panels needed. Contrary to ******'s saying, it has been months since I have spoken to anyone from Sunergy prior to today.

  See attached. 

  
  

• Initial Complaint

  Date:02/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* was contracted to install our solar system in November of 2021, the process was not actually completed until January of 2022. Our system has been running perfectly until two weeks ago, February 3rd, and is now not properly producing power. I contacted the manufacturer of the inverter used in our system and they responded letting me know the inverter was malfunctioning and it needed to be replaced through the warranty process with *******. I have attempted to contact ******* both through SolarEdge and directly through email and phone. Their phone line isnt connected and does not work and email was the only way to contact them. With no responce at this time. I have no desire to wait months, as others who have voiced complaints have, and want this issue resolved in a timely manner so we do not incur unnecessary costs as a result of the lack of customer service from *******.

  Business Response

  Date: 02/16/2023

  ******* has called the customer left a message with a return phone number and advised the customer that parts are under warranty but the service call is not. We will be happy to troubleshoot and can be out as early as next week 

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I still have a faulty inverter installed by sunenergy. Since 2019 my SDGE bill has been going up. The manufacturer solaredge has trasfererred me to sunenergy everytime I inquire on this matter, to replace the inverter once back in 2020. And now the inverter's connection has been shutdown again. This company's phone is disconnected. They don't reach back thru the "contact us" feature or email. I owe about $2k in my electric bill all because their product keeps disconnecting and the inverter keeps breaking down. The whole reason to have gotten solar was to get rid of the electric bill. Also this company's representative did the math wrong for how many panels we needed in our home, because according to SDGE, we have never made excess credits to build a savings cushion like this company promised me to do so. Supposedly they added 4 extra panels to have extra energy generated, but the truth was we needed more than the 14 panels installed. Need urgent response to fix and solve the inverter problem. Since time is crucial. Every day I am generating a debt with my monthly electric bill.

  Business Response

  Date: 02/15/2023

  Sunergy spoke with N**** yesterday 2/14/23 after multiple attempts of our service technician going to her home and multiple calls without a call returned. Since she finally called back we have scheduled an appointment for today 2/15/23 between 10am and noon. Sunergy cannot monitor her system as she is a Sunrun customer and they monitor her directly and they would be the ones to notify her of any issues. 

  Business Response

  Date: 02/15/2023

  We were at the customer location today, a service technician was in my office when I spoke with Ms. N**** on 2/14/23.  Please see the submitted findings below that were sent to Sunrun:

  
  

  Troubleshot for loss of communication. I troubleshot with sunrun, they confirmed that the locus meter was the problem. I contacted locus energy and they explained that the meter was a 3G meter and was shut off last year by AT&T and that a new 5G meter would need to be purchased. Cannot RMA homeowner has to purchase 5G meter.
  Locus energy case number #4*****

  
  

  This not even a SolarEdge inverter monitoring issue its the Locus Meter, SolarEdge would not be able to view anything on this. 

  Customer Answer

  Date: 02/15/2023

   I am rejecting this response because:
  
  
  I don't understand why they are saying they spoke to me yesterday 02/14. I did not talk to anyone. They are falsifying communication. 

  
  

  I was all day in my house today 2/15 and nobody came to my property. Plus, in order to see the unit they will need to go thru the fence.

  
  

  I spoke to solar edge. They are and have always been in charged of the inverter. The manufacturer is solaredge. And they have referred me to sunenergy. Since they were the primary installers.

  
  

  I have scheduled with a 3rd party technician with another local solar company. We are just going to get the inspection from them. And once I have the full diagnosis I will get back with the details. As to what exactly has to be fixed, and/or replaced, and under warranty what and/who will be reliable for the faulty system.

  
  

  Thanks.

• Initial Complaint

  Date:01/25/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a roof leak I had solar panels installed about 4 yrs I cannot get a hold on the company that installed the equipment, to fix the leak.

  Business Response

  Date: 01/26/2023

  Operations contact the customer yesterday:

  
  

  I contacted him and discussed the fact that his Homeowner Insurance advised that solar may or may not be the cause of the leak. He acknowledged that he wasn't sure where the leak was coming from. We set up an appointment for today 1/26/23 at 1pm to investigate. Per pics in cam he had some existing issues with pipe flashing and broken tile 

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with Sunergy construction, Inc. on May 20, 2022 to install solar panels on our roof to power our home and electric cars we will purchase. This would include enough panels for our purposes, a battery so that we would have power at all times, and save excess in the day for night use, and include installing 2 car charger outlets, pigeon guards, a power outlet in the side of our house where the system would be installed, the mounting of a solar panel for an attic fan that is already installed.
  
  It took much longer for this project to start than we expected, and we learned the company would lie and tell us things that were not true, rather than be honest and do the job. An LG battery was installed, but not working. I was approached by a solar salesman in a mall who wanted to discuss solar with me. I didn't know he was with the Sunergy, and I started telling him about the problems we were having, delays, a lien on our house by Sunergy's vendor, and our now low expectations on this job, when ******* *******, his boss, walked around be because he heard us talking, and told me about problems with Sunergy, and that the LG battery they installed would not work with my system, talking about incompatibility issues and other things I didn't understand then, that Sunergy would call this a warranty issue so I would have to go to LG in Australia for a remedy, and that LG in Australia was quitting making these batteries, and the warranty might not be good.
  
  A tech just looked at the battery, but it isn't functioning, and the company just informed me that it was done, and to contact LG with any issues. The battery never worked, they knew it, it's not a warranty issue. We need a battery and compatible inverter, and 5-6 more panels, and the job completed. We should also be refunded what we have been paying for electricity, since we would not be paying, but in fact, getting credits, if the system was complete and running as promised.

• Initial Complaint

  Date:12/30/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid Sunergy Construction the full amount of contract $56,440.00
  I made the final payment on Dec 7th 2022. 13.110.00. At that date I had a lien filed for nonpayment from a subcontractor used by Sunergy. The company Greentech Renewables had not been paid 13,432.13. I was told by the accounting dept at Sunergy *****, that I would receive a release of lien from Sunergy within 48 hours after final payment. That final payment of 13, 110 was posted on Dec 12 2022. Today I received a certified letter from Attorney ******* ***** representing Greentech, who has still not been paid. There is a "Notice of Pendency of action" now on my newly bought home. All I want is for Sunergy to pay Greentech the money they owe them. I paid sunergy in full, followed every step of the contract 100% and now I'm being punished. Please help me.

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sunergy construction Inc. installed my roof and solar panels together during a major remodel 2017. The roof leaked from day one. They have been to my house every year with attempts to fix but always stopped short of opening up the ceiling to find the source of the leak. Now, 2022, not able to get anyone to answer the phone in the office. No way to leave a message. I have run out of options to contact the company and will have to proceed with repairs on my own, then attempt to collect from their insurance/bond company.

  Business Response

  Date: 12/28/2022

  Sunergy has attempted to help as we appreciate Yosef Zibari as a customer, but as this has been explained multiple times this is not a solar issue its the craftmanship of the build. There are no leaks from the solar penetration points, its the tile and the walls.  

  Business Response

  Date: 12/30/2022

  The leak is not coming from the roof its the tiles on the floor and  the walls, Sunergy did not build the walls. The roof is sealed tight we have been back to do extra coverage to make sure it was completely sealed. 

  Customer Answer

  Date: 12/30/2022

   I am rejecting this response because:  Sunergy came back to seal the flat part of the roof on one side. The leak is from the circular structure that Sunergy waterproofed with paper then tiled at time of construction.  This was never addressed subsequently.  Despite repeated requests to open the ceiling and find the source of the leak, synergy kept putting layers on areas that did not have a problem.  Please come to find out, if leak is from stucco I will pay for your work.   Why will you not talk to me directly instead of e-mail’s through BBB ? 
  
  
  
  

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a leak in our roof due to the solar panels installed by SUNERGY Construction Inc. I have been attempting to contact them over multiple days and no one is answering the phone to make a claim. The phone number I was provided goes to voicemail box that is full

  Business Response

  Date: 12/22/2022

  Sunergy has provided the attached pictures from Dec. 5th 2018 and Nov. 30th 2018. 

  The picture on Nov. 30th 2018 shows the damage and the picture from Dec. 5th 2018 shows the repair, this was completed at customer satisfaction.

  Sunergy is unaware of any customer requests since completion.  

  Customer Answer

  Date: 12/23/2022

   I am rejecting this response because: 

  
  

  This appears to be work done prior to us purchasing the property, we purchased this residence in April 2022, and this shows 2018.  Thank you for passing along this information as it was not disclosed that the previous owners had a leak and damage during purchase/escrow.  We are still unable to get in contact with Sunenergy, and need the repairs addressed - which require the removal of the Solar panels and transfer of warranty to us (as the new owners).  Please provide any additional photos of the previous damage as well as having someone from the Sunenergy company contact me (**** ******** or via ***************@sbcglobal.net  .  Thank you! 
  
  

• Initial Complaint

  Date:12/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was by far the worst company i have ever worked with. This company had installed a solar system at my residence around June 2019, i had purchased the home in February 2019. Issue 1, the crew failed to inform me that the current condition of my roof was not suitable to have panels installed on it, but continued to install the panels anyway. During the installation process, the crew installing the panels had drilled over 25+ holes in my roof not knowing they were missing the clearly visible, exposed beams in the house. They also had very poor housekeeping, with nails being thrown all over my yard where my children play. Issue 2, after they realized they were missing, they used what they had to try and patch the holes (which failed during rain season and leaked over my appliances and furniture). The company then sent out a roofer who did not work for them to try and patch the holes again. The patch work yet again failed. After 2 years of a leaking roof and water damage that they could not repair because of the holes they drilled, they suggested replacing the roof BUT i would have to come out of pocket for the materials which was ridiculous, seeing that it was their mistake and even admitting that it was their fault. About a week of back and forth with the very rude president and project manager of the company, they still refused to cover the cost of the roof and even tried putting the blame on me. I had no choice but to pay the $2,250 out of pocket to avoid another rain season of a leaking roof. To this day they refuse to reimburse me for paying for THEIR mistake, even after showing them documented proof of what they had done. Avoid this company at all costs, you will have nothing but issues with the staff and the quality of work, and unnecessary stress.

  Business Response

  Date: 12/12/2022

  Sunergy Construction made the customer aware at Site survey that a new roof should be completed, customer refused and had Sunergy install solar. Customer called and complained that Sunergy had poor workmanship, when Sunergy sent a tech out to inspect it was determined that the damage was not caused by the install but the roof shingling that was done prior. When brought to the attention of the customer the customer acknowledged that the roof was in poor condition. Sunergy told customer that there was a charge to remove solar for a reroof but would help him out at providing the removal and reinstall of solar at no cost to the customer. Sunergy also proved the labor for the partial reroof  at no additional charge and absorbed the cost. Sunergy provided him the quote at what the materials would cost and customer agreed, please see attachment. When customer agreed, a different color of shingle was chosen for the partial reroof by the customer, please see pictures attached. 

  Customer Answer

  Date: 12/12/2022

   I am rejecting this response because:

  Sunergy is trying to cover up their poor workmanship. Its funny because I never had any contact with sunergy office during the installation process. Everything was set up by 3rd party company called pacific energy network. Sunergy never notified me that i needed a new roof prior to installation of solar which their project manager admitted that it was their workers mistake for not letting me know. They also missed the beams while drilling the holes for the footings for the panels which is what damaged my roof and caused the leaking. Over 20 plus holes drilled before the realized they were missing the beams. I have pictures to back up my statements, also proof of their poor housekeeping of their workers who left nails over my front yard where my kids play. Sunergy is a bad company for solar or any other construction needs, do yourself a favor and stay away from this company. Just read the reviews. Pictures don't lie.