Reviews
This profile includes reviews for Integrity Admin Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 162 Customer Reviews
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Review fromHarmon T
Date: 07/11/2025
1 starHarmon T
Date: 07/11/2025
I canceled my policy (contract) with them and am due a refund of approximately $1350. I was told that my refund was being processed and that it will go out with the next batch of (monthly) refunds. It has been over a YEAR, and I still have NOT received my refund! And every time I call, Im being told the same thing!
Integrity Admin Group
Date: 07/14/2025
The Integrity Admin Group administers home and auto service contracts. If you own a contract that we administer and need to make a claim, we are the ones you call. We do not market or sell service contracts. You must contact the company that sold you the policy to obtain a refund for your policy. This information is located in your contract.Review fromAustin P
Date: 06/24/2025
1 starCalled to file a claim, was asked if it had been storming in our area. I stated yes said lightning probably hit our house so our dishwasher was no longer available for protection. Then talked about the drain in our kitchen that I was having problems with. Said it could be a clog but needed to be looked at. Said it clogs were not under warranty. Said he knew the contract better than me. Basically called me stupid. Was asking leading up questions just to make sure that it was not covered. Taking my money and not even sending somebody out to look at it to diagnose the problem.Review fromMelvin E
Date: 06/16/2025
1 starMelvin E
Date: 06/16/2025
I had coverage with this company. I had a couple issues at home call them, once they took to long getting someone out to fix the problem so I did it myself. Second time they said the damage wasnt covered but when I bought the policy that stuff wasnt mentioned everything was covered. So now my policy has been canceled since 12-27-24 no refund yet. Every time I call them the goal posts keep moving. Its ***** or ***** or now ***** weeks for the refund. Which they owe about 1700 to 1800 dollars. I would recommend to anyone do not deal with this company. Its not worth it.Integrity Admin Group
Date: 06/19/2025
We are sorry to hear about your issues with the Integrity Admin Group. I have reviewed your claims in depth, and this is what I found.On Tuesday, 1/24/2024, you called in a claim that was ultimately determined to be for a dishwasher. We canceled the first service provider after determining that the appliance in question was not a clothes washer after you provided the brand, model, and serial number.The redispatch for the appropriate service provider was on Monday, 01/29/2024, and for whatever reason, you denied the service provider. As no other provider options were available, you were advised of the outside provider option. The claim was closed pending your response. On 12/2/24, a new claim was opened for a clothes washer, with an appointment set for 12/4/2024. The claim was denied because the failed partsspecifically, the warped spin basket, drive shaft, and suspension rodswere not listed for coverage.On 12/5/24, you were informed of the denial and asked to be connected to the dealer that sold you the contract to initiate a cancellation.From the claims end, while I will apologize for the initial misunderstanding regarding the dishwasher/clothes washer, I can find no procedural errors in the processing of your claims.Your refund will have to be handled with your dealer, as we only process claims, and the vendor who sold you the contract handles the cancellations and ********** is best that you contact the company that sold you your contract, as they are the ones that have access to your billing.Review fromSara B
Date: 06/11/2025
1 starSara B
Date: 06/11/2025
Totally unprofessional! The representative I spoke to never mentioned the monthly fee, which was completely misleading. Additionally, I have never received the final copy of the contract, where all the fees are supposedly specified. Instead, I only received a sample copy (which I specifically requested to double-check the accuracy of the information given to me over the phone). However, the page containing details about the fee was missing. I have received deceptive and fraudulent service.Integrity Admin Group
Date: 06/12/2025
The Integrity Admin Group administers home and auto service contracts. If you own a contract we administer and want to make a claim, we are the ones you call. We do not market or sell service contracts. For issues with them, you need to contact the sales company that sold you the policy.Review fromNick S
Date: 05/20/2025
4 starsNick S
Date: 05/20/2025
Service was efficient and speedy as needed. No communication problems with the representative or service provider. All transactions were completed smoothly.Integrity Admin Group
Date: 05/21/2025
Transparency and patience are at the top of our daily goals! We are consumers ourselves and strive to make the process as effortless as possible! Thank you!Review fromBelay G
Date: 05/10/2025
2 starsBelay G
Date: 05/10/2025
I called customer service a month ago to remove my payment information since I paid off. However the ** representative told me I have one more remaining balance to pay. I asked her to send me her email to send my all bank transactions to show as it is paid off. However she and her boss ********* disrespectfully yelled at me to pay the remaining balance and threatened me that he would cancel my policy. It is very unprofessional and a poor customer service that I have never experienced. As far as I know I have a right to ask any question to understand regarding my policy. I still requesting to contact & help me about the premium that I have paid over. By the way I really appreciate the claim department team who have done such a great job on time.Integrity Admin Group
Date: 05/14/2025
Thank you for your kind words about our claims representative at the Integrity Admin Group. Unfortunately, we at the Integrity Admin Group only handle the claims process for your home warranty. The Integrity Admin Group does not market, sell, or handle payments for your service contract. The first page of your contract has your dealer information. The people who sold you the contract are the ones who handle any payment information. Please get in touch with us at ************ if you are unable to reach a resolution.Review frommatvey y
Date: 04/08/2025
5 starsmatvey y
Date: 04/08/2025
Claim ******** name is ****** **********. Starting from february 2 2025 i put a claim that my heating system does not work properly. Apparently 2 thermostats that I had both was very old and did not function properly. It took Integrity group 2 month to elevate this problem. I did not wait and call *** to replace the thermostats.I paid for the work that was done by ***. It took more then 2 month to get a refund . I spoke to mane representatives like ***** **** that constantly was playing a pinf pong game until today i call and get the representative nad ********. He was very knowledgable guy and was very helpful. He resolved all the issues in 30 minutes and issue a refund. Thats kind of employees should hire the company then maybe there rate will go upIntegrity Admin Group
Date: 04/09/2025
Thank you for taking the time to review the Integrity Admin Group. We appreciate the kind words and will pass them on to the associates who assisted you. We apologize for the initial delay.Review fromKathryn R.
Date: 04/04/2025
5 starsKathryn R.
Date: 04/04/2025
******* was professional, knowledgeable and took extra steps to address may issue. His follow up was timely. He is an asset to your company and outstanding representative of your organization.Integrity Admin Group
Date: 04/09/2025
You were a pleasure to work with! We appreciate your kind remarks.Review fromAlice Z
Date: 03/27/2025
5 starsAlice Z
Date: 03/27/2025
******* ****** is a great employee. Kind and helpful an asset to Integrity!Integrity Admin Group
Date: 03/28/2025
Thank you for taking the time to review the Integrity Admin Group. We appreciate the kind words and will pass them on to the associates who assisted you.Review fromChristopher M
Date: 03/25/2025
1 starChristopher M
Date: 03/25/2025
I called and was hung up on 3 times. I cought a *** in a bad mood. Her name was ******. I don't believe I've had a more rude csr in my life. Kids these days think they can just treat people whatever way they feel like. They can but not on the clock.Integrity Admin Group
Date: 04/09/2025
Thank you for the review. These reviews allow me to find and correct problems with our processes and ensure our customers needs are handled promptly and efficiently. I am sorry for your poor experience. Over the last week, we have made multiple attempts to contact you and solve your issue. We have yet to hear from you after repeated attempts to receive the necessary information to process your claim. Please call us at ************ so we can help solve your issue.
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