Reviews

This profile includes reviews for Experian Consumer Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Experian Consumer Services has 28 locations, listed below.

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  Experian Consumer Services

  535 Anton Blvd Ste 100 Costa Mesa, CA 92626-7199

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  Freecreditreport.com / Cictripleadvantage

  Trenton, NJ 08620

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  Experian Consumer Services

  221 W 79th St Apt 3R New York, NY 10024-6229

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  Experian Consumer Services

  213 Willow Bend Ste. 152B Sacramento, CA 94203-0001

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  Experian Consumer Services

  475 Anton Blvd Costa Mesa, CA 92626

Review Details

• Review fromO D.

  Date: 07/23/2022

  1 star

  O D.

  Date: 07/23/2022

  The app itself is actually great. The customer ************************* department knocks the rating way down. The first agent gaslit me and sent me on a wild goose chase about an email in which Experian offered a discount. She swore it was a "phishing" scam, but it was a legit email that they sent. And she refused to honor the discount that was offered in the email. She transferred me to another department, and the guy swore that he would be able to offer a yearlong subscription for $200. Then he input my debit card info and charged me $270! I had to laugh to keep from crying. To his credit, he apologized and immediately reversed the charge, with the help of his supervisor. I decided to cancel the paid plan altogether.I currently have the free plan, but I'm so turned off by my customer ********************** experience, that I'll likely go to another service entirely. Which is unfortunate, because I really did enjoy the app. Adding insult to injury, the app NOW has an alert for the discount I wanted in the first place! Ugh. Get it together, Experian.

  Experian Consumer Services

  Date: 07/28/2022

  Thank you for writing in about your offered discount.Our records indicate you started your membership as an Experian IdentityWorksSM Premium membership on March 30, 2021 and recently changed to our free Experian CreditWorksSM Basic membership on June 21, 2022. Our records also indicate curtesy refunds of $18.89 and $269.99 on June 30, 2022.To research your discount further, please send ** a copy of the offered discount to either ECA, *********************************** or fax to ************ with the reference number of BBB ******. Once we receive this communication, we will be able to research your offer further.We hope this information is helpful in considering this matter.

  O D.

  Date: 07/29/2022

  Fax sent.

• Review fromFulton F

  Date: 07/22/2022

  1 star

  Fulton F

  Date: 07/22/2022

  Experian is the scum of the earth. They said to increase your credit rating, link your utility bills. It actually does the opposite. All utility companies send the **** early enough to have time to scrape-up the funds. If you normally submit your payment early, you usually get a boost in your credit score. If you submit your payment later than usual, but still before due date, your credit score goes down and like ******* said, youre more likely to win the Noble Peace Prize and an ***** on the same day than speak with anyone in Customer **********************.

  Experian Consumer Services

  Date: 07/28/2022

  Thank you for writing Experian(R) concerning our BoostTM program.We would be glad to assist you with your Boost program, however, after doing a detailed search with the information you provided, we were unable to locate an account in our system that belongs to you. To better assist us in locating an account, we are in need of additional information. We would appreciate if you can provide us with the following:a.Full name listed on the membership b.Full email address, phone number, and address associated with the membership Please fax any supporting documents to: **************. ATTN: Experian Consumer Affairs (Complaint ID: ****************************. Or, you can mail to: ECA, ***************************** 75013.Our customers are very important to ** and we look forward to hearing from you with the information requested above.Please note there are several websites that offer similar products, and in many cases, customers often discover, after reviewing their billing statement, or the web site where they enrolled, that the product is actually offered by a different company.Thank you for your understanding and cooperation.

• Review fromColin M

  Date: 07/21/2022

  1 star

  Colin M

  Date: 07/21/2022

  Horrible customer ********************** and record keeping. Have spent the better part of 3 days trying to fix an issue on their end and have yet to be able to speak with a human. For some reason, Experian has my social security number associated with another man born in ****, 20+ years my elder, and a different name. For a company that has had massive security breaches in the past, who know why its internal data is so poor.

  Experian Consumer Services

  Date: 07/28/2022

  Thank you for writing Experian(R) about your credit file.Our agent reached out to you on July 22, 2022 to assist you with your credit file. She will gladly look into your concerns once you contact her at the number she left on your voice mail. We hope this is helpful in considering this matter.

• Review fromYolanda H

  Date: 07/21/2022

  1 star

  Yolanda H

  Date: 07/21/2022

  **** was a HORRIBLE representative to speak with. The dashboard will not allow you to login and cancel a membership without adding a method of payment. Company is GARBAGE!!!

  Experian Consumer Services

  Date: 07/27/2022

  Thank you for writing to Experian(R) concerning your membership with Experian CreditWorksSM Basic.Our records indicate your membership began on July 17, 2018 as Experian CreditWorksSM Basic. The membership was upgraded to Experian CreditWorksSM Plus on June 6, 2022 and returned to Experian CreditWorksSM Basic on July 21, 2022. Our records also indicate a curtesy refund of $14.99 on July 21, 2022.We hope you find this information helpful when considering this matter.