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Business Profile

Doll Collectors

Pop In a Box

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Doll Collectors.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/22/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cancelled a Pre-order of mine after holding it for one year saying they couldn't get stock, even though I preordered the item the day it went up on the website!Then, they just cancelled another pre-order of mine saying they had a pricing error and advising me to re-order at the correct price!WHICH I CANT DO AS THE **** IS SOLD OUT EVERYWHERE! This company is awful and doesn't care about their customers at all!DO NOT order from them as you will recieve damaged box pos incorrectly packaged (Had that happen to), or not get your pre-orders at all as they can't be trusted!

    Business Response

    Date: 12/30/2022

    Hello,

     

    I am sorry to hear that there has been some issues with cancelled products.

     

    I can advise as per our terms and conditions we will cancel products where a pricing error occurs.  On checking PIAB account I can see that credit has been added as a goodwill gesture.

     

    Kind Regards,

     

    Sue

  • Initial Complaint

    Date:08/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been dealing with trying to get a damaged item exchanged from pop in a box for over 3 months now

    Business Response

    Date: 12/30/2022

    Hello,

     

    Thank you for contacting us.

     

    I am very sorry to hear that you have had some issues.  I am unable to locate your account, please provide a valid order number.  Once this is received this will be fully investigated.

     

    Regards,

    Sue

  • Initial Complaint

    Date:07/18/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had an order with Pop-In-A-Box and asked a question about changing an address for an order. Just asked a question. They send a response telling me the order has been cancelled. I never asked for it to be cancelled, just asked if the shipping address might be able to be updated. The items I ordered were no longer available and they said there was nothing they could do as the order has been cancelled. I asked numerous time why they couldn't re-instate the order or do anything to change it, but they just state it has been cancelled and there is nothing I can do.

    Business Response

    Date: 12/30/2022

    Hello,

     

    I am sorry to hear that the products were cancelled from the order.  We are unable to reinstate an order and currently we do not have stock of the cancelled products.

     

    As a goodwill gesture I have added $50.00 credit to your PIAB account.  This credit will expire in six months.

     

    Regards,

    Sue

  • Initial Complaint

    Date:06/23/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    pop in a box had an item for pre-sale. I bought it in 12/2020 and I been waiting for almost 2 years I finally requested a refund and they 1st try to lie and say I had not paid for the item and then when I send proof of the payment they said they can not cancel the purchase. Now they are back to asking for proof of purchase even though they have they proof. I been going back and forth with this business for so many purchases. They steel your money and they do not give you the items. ******

  • Initial Complaint

    Date:06/22/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a pre-orders purchase in February when items were first listed.Items should have arrived I emailed CS Was told they had stock deficiency Asked how that's possible for a pre-order Was told "first come, first served"I *WAS* one of the first orders I hate being lied to I hate having my money/items stolen/held hostage I hate being treated like a dumb inferior (I get enough s*** for my skin color)They are currently hitting all three of my buttons and not providing a resolution

    Business Response

    Date: 12/30/2022

    Hello,

     

    I am sorry to hear that you have had some issues.  For any products that are cancelled if payment taken this will be refunded back to original payment method. 

     

    As goodwill gesture I have added $30.00 credit to your PIAB account.

     

    Regards,

     

    Sue

    Customer Relations Executive.

Pop In a Box is NOT a BBB Accredited Business.

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