Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Both of the bracelets I ordered look nothing at all like the photo in the listing. Its clearly metal shaped to look like it has stones. There are no stones. $30 in shipping is absurd and having to pay for return shipping for something that is so different from what I ordered is not acceptable.

  

  Business Response

  Date: 06/27/2025

  The customer did not attempt to resolve this issue with the company before contacting the BBB, a violation of BBB rules. The customer claims stones aren't visible, yet in the first photo supplied, the stones are clearly visible. If the customer is unsatisfied with the products for any reason, they may return them for a refund. The customer knows this because they have already created the returns for the items. We will refund the full amount, including original shipping. We do not under any circumstances refund return shipping. All of this is stated in our return policy in the item description. The customer needs to complete the return process and actually return the items to be refunded. The customer ordered a third item that shipped yesterday, if the wish to return that one as well, they should follow the return procedures. They may combine the returns into a single package. We recommend sending the items back signature-required, insured, as we are not responsible for lost or stolen packages. If the customer requires further assistance, they should use the support ticket system on the website. Thank you.

• Initial Complaint

  Date:04/18/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It's a gold pendant #******* *************** Purchased on 2025-04-10 On Police Auction site for a bid of $16 This item by *** was delivered ********** and that's not my address. My address is ********************************************.

  

  Business Response

  Date: 04/19/2025

  The customer did not follow ******************** procedure, they did not contact us first to resolve the issue. Their item was returned to us on April 17, 2025 for insufficient address. We have refunded it today. Please allow up to 48 hours for the refund to process. The customer could have easily obtained the same outcome by contacting us directly and giving us a chance to resolve the issue before contacting the BBB. As noted in our return policy, we allow up to 5 business days for returns to process and refunds to be issued. In fact there was no need to contact us at all as the item would have been refunded automatically within the 5 day time period. Thank you.

• Initial Complaint

  Date:04/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You should not be allowed to sell this junk jewelry on a website that people trust because it includes the word police. Jewelry is not even worth what people are paying for it. Completely dissatisfied with all of my items 12 items.

  

  Business Response

  Date: 04/07/2025

  This complaint is outside the scope of any normal customer service. Our about page explains the history of the company and the use of the name. The items are not junk and if they are dissatisfied, they should contact support on the site about returning items, if they outside of the normal return window. Otherwise, they can simply use the return links. Comments like this typically stem from negative comments from a jeweler and/or a complete failure to actually read not only the item descriptions, which include the notice that they are not government items, but also our return policies and a full and gemological description of the item. We're sorry the customer feels we shouldn't be in business. They are free of course to take their business elsewhere. In the meantime, we are still willing to help them through support on the site. Thank you.

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************************* lot # ******* Multiple items in one lot of coins plus an old stock certificate with envelope.1. The stock certificate is different than what i received, the envelope, same thing 2. Missing commemorative presidential coin in holder as showing in advertised picture.2. Advertised 20+ coins in collectible holders, there were 19 3. Loose coins shown in picture were more than what i received 4. Original US mint coin set, the dollar coin was cut out of the package making an incomplete set.I want to keep what I received but have what is missing made right. The only response I get is for me to return the shipment at MY cost and that is it.

  

  Business Response

  Date: 04/01/2025

  We understand if they are upset that the item didn't match their expectations or there may have been an inaccuracy in the description. As noted in the item description, we use stock photos for coins, so it's not unreasonable to expect differences. We do offer 100% satisfaction guarantee, so the customer may return the item for a full refund. Our refund policy in the item description clearly states the following: Please note that should it become necessary to return your item for any reason, PoliceAuctions.com does not pay for original or return shipping, so please factor this into your bidding and buying strategies. We are a high volume wholesale auction where bidding starts from $1, but the customer has to agree to our terms before using the site. We're more than happy to refund the customer within 5 business days of receipt of the item back to us as per our terms of service and refund policy.Thank you.

  Customer Answer

  Date: 04/03/2025

  the pictures should be matching the inventory. I have stated I want what I received, but the written inventory doesn't even match what I received. I am requesting an adjustment on what I paid since I did not receive what both the inventory and pictures advertised. In order to send anything back, i would have to pay for the return at MY cost which is unreasonable as it would cost me $20.00 to do so when I already paid quite a bit in shipping to get the purchased products shipped TO me. I want a resolution that is reasonable. 

  

  Business Response

  Date: 04/04/2025

  The customer has restated their reasons why they feel we should pay for return shipping, but our terms of sale clearly state that we never pay for return shipping under any circumstances, including for the reasons the customer has stated. Our site is a wholesale auction, not a retail store. If they don't agree to the terms of purchase, they should not use the site. We are happy to refund them if they follow our return procedures. Thank you.

• Initial Complaint

  Date:03/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No part may be reproduced without prior consent.PoliceAuctions.com not affiliated with Local, State or *******************

  

  Business Response

  Date: 03/21/2025

  As far as we can tell, this is a non-sensical complaint. We are not related to the screenshot they provided and we have nothing to do with their credit report. The provided screenshot appears to have something to do with the *** in ******. This complaint is an abuse of the BBB system. Please remove it from the system. Thank you.

• Initial Complaint

  Date:02/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1-26-2025=$40.95 1-29-2025=$36.00 1-29-2025=$41.00 1-31-2025=$33.00 These Totals include shipping cost also I returned these items to ********************************* on February, 7th ***** from **** in *******, ******* it has been 3 weeks now in ********************************* has issued my refund for these items because they should of gotten the items no later than 2-12-2025 but they haven't said anything about my money yet because they are try to avoid refunding me for those items

  

  Business Response

  Date: 02/28/2025

  We have not received the customer's items. The customer wrote to us "I sent 4 items back on 2-6-2025 through the **** guaranteed delivery service with insurance coverage on the package in case it was lost this service guarantee a 3 to 5 business days delivery service also you guys should of received my returns no later than 2-13-2025 but I haven't heard anything about the returns or my refund yet I'm trying to find out what is going on?" If this is true, the customer should have a tracking number with proof of delivery. The customer was asked for this and failed to provide it. It's the customer's responsibility to get the items back to us. We are not responsible for lost or stolen packages. The customer has stated they insured the items, and if so, they would need to file a claim with the postal service to recover their money. If the customer is claiming they returned the items and we don't have them, we'll need proof of delivery. If they have proof of delivery, they can send it to us in a support request on the site and we will be happy to refund the customer. Thank you.

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All Images News Videos Forums Shopping Web More Tools ******* ******* settle lawsuits over control of district Miami Herald *************************** news article287142330 Mar 27, 2024 The *********************** will no longer control its own destiny in *******. That is the bottom line of a settlement agreement reached Wednesday.Crime and Fire Log - Last 2 years - ********************* Sharepoint ********************** *************************** campus_safety subsite lists Crime and Fire Log. Listing of all incidents that have been reported to Campus Safety.Missing: ****** ?| Show results with: ****** ***: ********* worker hacked menus to claim foods ********** Sentinel ******************************* 2024/10/30 ****fir...Oct 30, 2024 A ************ employee fired in June was arrested last week and accused of hacking into menu-creation software used by the company's restaurants.People also ask Does ****** still have their own government?Does ****** have its own county?Feedback Settlement reached in lawsuit between ****** and ******* ...******** ******************** 2024/03/27 settlement-reache...Mar 27, 2024 Allies of *************** Florida bill could spell end of ******'s control over ****** ******************* newshour politics new-florid...Feb 7, 2023 A new bill released this week puts the entertainment giant's district firmly in the control of Florida's governor and legislative leaders.Florida ****** resort worker pleads guilty to stealing over ...WKMG **************************** local 2024/07/11 fl...Jul 11, 2024 Florida ****** resort worker pleads guilty to stealing over $180K by refunding guest accounts. ********* *********, 44, faces up to 10 years in ...Man accused of ****** woman at ****** resort WKMG **************************** local 2022/07/05 m...Jul 5, 2022 A man is locked up in ************* after he raped a woman at ***********************,to the ************* (C) SHERIFF (C) FFIREHS

  

  Business Response

  Date: 12/13/2024

  To the BBB, please review this complaint, it is an automated spam, spoofing the BBB system. There is no real information contained in this complaint, it is autogenerated gibberish. Please remove this complaint from our account, this is not a legitimate submission. Thank you.

• Initial Complaint

  Date:11/13/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 27th I purchased 7 items, on October 3rd 8 items, on October 4th 6 items, on October 6th 10 items, and on October 7th 5 items. A total of 36 purchases from **********************, I paid $1560.10 US for the items. Plus $775.53 US for shipping and handling as well as $164.54 to the *****************************. When you factor in the exchange rate of $910.91 the total amount I paid was $3,411.13 by credit ******************************** committed to providing high quality items as described in the descriptions given with each item. I waited for all 36 items to arrive before having them appraised to find out their worth for insurance purposes. To find out how little value they all had , that I would not get 10% of what I paid for them if I were to sell them for they were not what ********************************* claimed they were. In fact they were all fraudulent items.When I seen the add on market place (********), I was extremely excited I thought with the name ********************************* it had to be legitimate. When they described their items in detail also indicating the worth/value of the item by putting a line through a red price on the top right of the screen I felt confident that they were legit. To my outrage I found out they were not !Having purchased so many items it was to frustrating to attempt to do them one at a time so I called the number provided by **********************. No one answered you were to just leave a message and they would eventually get back to you.I feel ********************************* should not be allowed to fraudulently take money from their customers they are extremely deceptive and need to be held accountable!I want 100% of what I paid for each item, the shipping and handling cost for each item and the Canadian Customs fees as well. I have 100% documentation of all 36 purchases, proof of payments and amounts, the packaging they were sent . Everything! I expect this to be resolved immediately.

  

  Business Response

  Date: 11/14/2024

  The items the user purchased are as described. We are not responsible for any negative comments that a jeweler may have made by eyeballing the items. As noted in the item descriptions, we do not provide values for the items. The red strike-through price is a computer-generated asking price for additional quantities outside the auction. It is not a value and should not be used that way. This is also stated in the item description. We do not provide phone support but are very responsive to the customer through the support ticket system, which the customer was aware of since they used it previously. The customer did not contact us through the support ticket system about this issue. The customer has exceeded the 30 day window for returns. When a customer disputes the items, we will extend the return window. Had they contacted us, we would have told them that. We will create the returns and the *** numbers in a support ticket. The customer can use that information to return the items for a full refund, but please note, as stated in the terms of sale, we do not refund return shipping. We don't typically refund outbound shipping, but we will do so in this case. The customer will need to contact their local customs office for reimbursement on their customs fees, we are not involved in that. The customer may combine the items into a single package but we highly recommend sending it insured, signature required as we are not responsible lost or stolen packages. Any follow up required on the customer's part should be made through the support ticket system on the site. Thank you.

  Customer Answer

  Date: 11/18/2024

  after receiving your response I can not say Im totally satisfied. I had to wait for all my items,I wasnt going to make several appointments to have them all appraised individually. My dissatisfaction is if had hadnt ordered all these 36 fraudulent items I would not have had the Customs fees and I would not have to pay to return them as well as get insurance on them. Though I am pleased to hear that you will refund the cost of all items and the shipping and handling cost, I dont feel its fair that I have to pay the $200 for items which are worth next to nothing. The descriptions of the products couldnt be further from the truth. After all the 36 items are being returned to you 

  

  Business Response

  Date: 11/18/2024

  The customer should contact their local customs office regarding refund of customs fees, they will likely be refunded by them as long as the customer follows their instructions. We make it clear in the return section of each item description that the customer is responsible for return shipping. The items are as described. The item descriptions are clear and complete, we provide full gemology and materials. The customer purchased a large number of items and shipped them internationally to ******. If they wish to be refunded, they need to return the items. The customer can combine the items into a single shipment, but we recommend sending the package insured, signature-required as we are not responsible for lost or stolen packages. Please allow up to 5 business days from receipt of the items back for the returns to process and refund to be issued. If they need assistance, please use the support ticket system. We'll be happy to help. Thank you.

  Customer Answer

  Date: 11/19/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *********
  
   
  

• Initial Complaint

  Date:11/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my subscription but it keeps billing me.

  

  Business Response

  Date: 11/12/2024

  The customer notified us two days ago, November 10, 2024 that they wished to cancel their subscription. We provided them with the following cancelation instructions:****** does not allow us to cancel the subscription for you. Please log into your ****** account and cancel the recurring billing there. To terminate the subscription, you need to log into your ****** account and find the Payments link. Click on that and you will see a list of Auto Payments. Click on the PoliceAuctions.com or Serrf Corp auto payment link and cancel it from there. That will end the billing. Failure to terminate the recurring billing within ****** will cause rebils to occur. Thank you.

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won a bid and purchased a ruby bracelet and emerald earrings on Oct 4. I received them around October 12. I returned them October 15. I received confirmation of the return and was issued a refund on my credit card but it was pending. Police auctions never sent the money to my card so I am out the money and the jewelry. This is fraud.
  My postal tracking no are **** **** **** **** **** ** and **** **** **** **** **** *** The return numbers they gave me are RMA ******

  

  Business Response

  Date: 10/21/2024

  As we told the customer, we have refunded both items fully on October 21, 2024. As we noted in our reply, which you can see in their screen shot:  Please allow up to 48 hours for the refund to process.. Today is October 21, 2024. It can take up to 48 hours for the refund to appear on their statement, and yet, here they are, claiming fraud. The items have been refunded. No further action will be needed on our part. We have attached the screenshot from our billing interface as proof. Any further dispute over this transaction should be taken up with her card issuer. We will not refund the items twice. Thank you.

  Customer Answer

  Date: 10/23/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  ***** ******