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Average of 73 Customer Reviews
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Review fromBetty S.
Date: 04/05/2023
2 starsBetty S.
Date: 04/05/2023
I want to know WHY I am seeing the same exact rings and earrings that I won the bid on??? I also want to know just where policeauctions.com gets their jewelry. It cannot be confiscated jewelry from drug busts because you would not see DUPICATED rings and earrings as you page through their photos. I have spent over $1,600 on policeauctions.com and I demand to know these answers to my 2 questions.
PoliceAuctions.com
Date: 04/06/2023
Thank you for your review. For general information on the site and the use of the name, please see the about section of the website, it talks about our 20 + year history. It is common for us to get large lots of items that are the same. We auction them individually, so it's not unusual to see the same item up for auction more than once. Also, as noted in the item description, the items in our $1 auction are non-government wholesale liquidation auctions. We recommend reading the item descriptions fully along with all the terms and conditions before using the site for the best user experience. We also recommend using the support ticket system when you have issues, you will get a faster response, typically 12 hours or less. And lastly, if you are unhappy with your items for any reason, you may return them for a refund. Just follow the return links on your 'My Wins' page. Thanks again for your review.Betty S.
Date: 04/06/2023
You state: "It is common for us to get large lots of items that are the same." You have not answered my question (as well as countless other people who are saying the same thing) as to where you are getting these 'large lots of items' that are duplicated. It is our right to know where you are getting these large lots of jewelry pieces. To not answer this question is to say you do not want to disclose how AUTHENTIC the jewelry is so that we can verify the credibility, when you give a so-called value of the piece to be auctioned. I'm not interested in hearing all your jargon on having issues, how long you've been doing this, response time, return info. I only want my question answered as to the AUTHENTICITY of all this jewelry. When we spend all this money, we need info for you to back up your claims of their so-called worth. (example: $1,600 up in the far right corner of your items).Review fromMandy A
Date: 01/29/2023
1 starMandy A
Date: 01/29/2023
THEY CLAIM THIS IS FINE JEWELLERY MADE BY DESIGNER JEWELLERS.. SO IF THAT IS THE **** WHY DO WE NOT GET VALUATIONS WITH EACH OF THE PIECES WE PURCHASE WHICH IS WHAT HAPPENS IN REALITY WHEN YOU PURCHASE FINE JEWELLERY. WHAT ARE THEY HIDINGPoliceAuctions.com
Date: 01/29/2023
Thank you for your thoughtful reivew. All the information we have on the item is provided in the extensive written description, which includes full gemology and materials. We do not comment on or provide designer information. We do not provide valuations for items and this is stated in the item description. Reading the item description is key to having a positive customer experience. If you are unsatisfied with your item for any reason, you may return it for a refund. Thanks again.Review fromTeresa M.
Date: 01/26/2023
1 starTeresa M.
Date: 01/26/2023
Ordered 4 rings and 2 watches. Nice for costume jewelry but not nearly the quality of pictures. Knew it was not authentic police auction site as advertised when I saw the same jewelry posted online later and same items with different stones.And the rate for shipping small jewelry is rediculous.PoliceAuctions.com
Date: 01/27/2023
Thank you for your review. We're sorry you were disappointed with your items, we have an easy return link and form on your 'My Wins' page. We provide a full and accurate description for each and every item. Full gemology and materials are included. Please note materials like silver and stones like diamonds do not constitute costume jewelry. We're happy to refund your items upon their return. Thanks again.Review fromMarc T
Date: 01/04/2023
1 starMarc T
Date: 01/04/2023
Low quality. Never as nice as the picture. Watch didn't work either and diamond ring was a joke.PoliceAuctions.com
Date: 01/08/2023
Thank you for your review. We're sorry you were unhappy with the items. We do our best to provide items for auctions that our users will appreciate and most users do like them. We stand by the products and the customers with our 100% satisfaction guarantee. Please take advantage of the return policy if you are unsatisfied with the items. If you need assistance or have any questions, please contact our **************** staff through the support form on the site. We'll be happy to help you. Thanks again.Review fromPAUL P
Date: 11/06/2022
1 starPAUL P
Date: 11/06/2022
bought an item, paid for it, a pair of earrings, when the package came it had 2 erring posts. I sent a msg to them and they responded, and refunded my money, It was a $60 item. Then the refused to accept my bids on anything after that. what a piece of s*** they are- i have a good credit rating and a valid credit card standing.....********...PoliceAuctions.com
Date: 01/08/2023
Thank you for your feedback. Users can be terminated for the type of abusive behavior, such as using hostile profanity, when interacting with the site as noted in your review. We do our best to provide a safe and friendly auction environment for all to enjoy. Thank you.Review fromJUSTIN M
Date: 10/25/2022
1 starJUSTIN M
Date: 10/25/2022
Sad I must give a star. My package said delivered by local post office. Yet no evidence of the exchange. I have A *** tracker. They say to try **** alternate tracker number which doesn't work. Plus the sender does not get emails. Says my messages can't be delivered. Think people just have money to toss at these fools!PoliceAuctions.com
Date: 10/26/2022
Thank you for your review. All deliveries are insured, however, your account was not in good standing and your item was refunded, not delivered. We do our best to provide excellent service with all customers, including international customers, but we will not allow users to abuse the service. If you have questions, you should contact us through the online support form on the site, not through email. Thank you.Review fromCandi B.
Date: 09/16/2022
1 starCandi B.
Date: 09/16/2022
Received two very expensive rings today took them to the jeweler and they are costume jewelry they are absolutely worthless. I did get an RMA number to return them and will be doing that tomorrow. This place is nothing but a scam. Buyer beware.PoliceAuctions.com
Date: 09/17/2022
Thank you for your review. If you are taking your items to a 3rd party for review, we recommend printing the items descriptions. The item descriptions are accurate and reading the descriptions is key to a positive user experience. Jewelers may make derogatory comments about items you purchased elsewhere or if you are trying to sell to them. We don't make statements on value, and comments like "worthless" and "costume jewelry" are misleading, inaccurate and unprofessional. The items are as described. We stand behind them and offer a full 100% satisfaction guarantee, so you can always return the item if you are unhappy with it. Just follow the return links on your 'My Wins' page. If you need assistance, please contact support on the site, we'll be happy to help you. Thank you.Candi B.
Date: 09/17/2022
I did take the original listing and show them exactly what they were supposed to be and he said they were completely fake. I could tell when I first open them up that they were absolutely worthless. There is absolutely nothing you can say to me to get me to buy from you again ever. This was a horrible horrible horrible experience.Review fromVanessa R.
Date: 09/13/2022
5 starsVanessa R.
Date: 09/13/2022
*** won several times and the items were shipped really fast. I received in 3 days! Everything I ordered was beautiful and sparkly, even more beautiful than the pics. Also I know its real Gold, because I bathe, swim, etc and leave my jewelry on. After months its still beautiful and sparkly. I lost all my jewelry my late husband bought me years ago due to his work injury and financial stress. Thank you for making it possible for me to have fine jewelry again. ??I back the bluePoliceAuctions.com
Date: 09/14/2022
Thank you for your thoughtful review.Review fromLaura D
Date: 09/11/2022
5 starsLaura D
Date: 09/11/2022
I ordered six items; three rings, two pair of earrings and one necklace. I love every piece received and the shipping was great. I am disappointed in one pair of earrings I received. The earrings are beautiful hoops with diamonds, unfortunately they are too small for my ears! It is my fault, I didn't pay attention to the dimensions. I will return them and keep my eye out for the perfect pair! I have learned a lot on this website by reading the descriptions and researching anything I'm unsure of. Thank you Police Auctions.*****PoliceAuctions.com
Date: 09/12/2022
Thank you for your thoughtful review. If you need assistance with anything, please reach out to support on the site, we'll be happy to help you. Thanks again.Review fromCarter S
Date: 09/10/2022
2 starsCarter S
Date: 09/10/2022
I order eleven items from the website, mostly Curren watches. Six of which were defected the hands of the watches moved freely. I requested that they be replace, because I really liked the watches. Instead, the company issued a full refunded excluding the cost of shipping the items back. Not sure what to make of the site. Happy I got a full refunded, but would of love to have just had the correct items without defects.PoliceAuctions.com
Date: 09/11/2022
Thank you for your thoughtful review. We do our best to provide excellent customer service when something goes wrong, as obviously happened in this case. It's unusual for a large number of items to be defective with a single customer, so we do apologize for that. As you noted, we adhere to the full refund policy whenever items are defective and can't be replaced. We take each support request seriously and do our best to provide timely answers and the best customer service possible. Thanks again for your review.
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