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Average of 73 Customer Reviews
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Review fromClark D
Date: 10/12/2023
1 starClark D
Date: 10/12/2023
I got my part out today went to the pawnshop and its all fake. It is not real. I dont understand how the BBB say. They got 23 years of service and give them an a rating somebody in the higher government just a Penn and see if they are paying BBB to be quiet or to let them stay in business, I spent about $2000 in one night of this site solely because I look at the BBB status and they said that they had 23 years of service is anybody reading this can do something legally about this please do we as consumers trust the BBB to tell us if these companies are fake or real when the BBB lied to you then What kind of help do we have? I got this stuff from what they call a police auction.com. Thats located in ********** so people if you get on this site please your stuff is fake remember police auction.com is fake. I would have put no stars, but they make you put one star to send this message.
PoliceAuctions.com
Date: 10/14/2023
Thank you for your review. Please note the items are as described. You purchased gold-plated items, so you probably failed to mention this to the pawnshop, which typically only deal with solid gold, for which they purchase at melt value. You will not flip it to them at a profit. Reading the item description is the key to a positive customer experience. If you do take an item to a jeweler or pawnshop, print out the item description and take it with you. Your purchases were recent and we're happy to refund your money on their return. Please use the return form on your 'My Wins' page to return the items you are unhappy with. Please allow up to 5 business days from return of the items back for the returns to process and refunds to be issued. Excellent and clear customer service is why our rating is so high. Thank you.Review fromMaryann S
Date: 07/02/2023
1 starMaryann S
Date: 07/02/2023
Omg I just won 2 auctions... reading the reviews I'm scared that I will be scammed ??PoliceAuctions.com
Date: 07/03/2023
Thank you. Your review is an excellent example of how negative reviews can turn into an echo chamber because you are writing this review, giving us a 1-star rating, without actually having received the items and without giving us a chance to address any issues you might have. You did not contact support. You ordered your items over a holiday weekend, they have not shipped yet. Your items will ship on Wednesday, July 5, 2023, after the holiday. We provide support 365 days per year, so if you have any questions about your order, please contact us before writing a negative review. If you are unhappy with your items for any reason, you may return them for a refund. Please keep in mind that we do over ******* auctions per year, so while it may seem like we have a lot of complaints, the number of complaints we receive is minuscule compared to the actual sales volume. We are committed to providing excellent customer service and are happy to help you with any questions you may have. Thanks again for giving us the opportunity to respond.Review fromAnders N
Date: 06/16/2023
1 starAnders N
Date: 06/16/2023
My one experience so far is NEGATIVE. Totally misled from the bid picture. Any normal person would have believed tye **** silver bar was a normal 1 ounce silver bar. It was something the size of my small fingernail. Total rip off. It was almost $10 for shipping. I am thinking the business model is to charge outrageous shipping for a fake item and pocket the shipping cost since it is not refunded. NEVER USE THIS SCAM SITE. PERIOD.PoliceAuctions.com
Date: 06/17/2023
Thank you for your comments. Our 1 gram silver bars are pictured next to a dime for a scale reference on the site. They are described as 1 gram in the name of the item and in the written description. They are not described as ounces. Reading the item description and paying attention to scale photos are key to having a positive customer experience. Thanks again for contributing a review.Review fromR. H.
Date: 06/09/2023
1 starR. H.
Date: 06/09/2023
Nothing But junk jewelry, sent back items and having problems getting a refund.I made them aware of the issue, they have dumb answer for everything.This place is a RIPOFF.... Stay away !!!PoliceAuctions.com
Date: 06/10/2023
Thank you for your comments. We're sorry you were unhappy with the items. We checked our records and you have been refunded for both of the items your returned. Refunds were made within 5 days from receipt of the items back, which is our normal processing time for returns. Your entire cycle from purchase to delivery to return to refund was 10 days. We pride ourselves on providing the best customer care possible. We do our best to provide clear answers in our support responses. If you need further assistance, please let us know. We'll be happy to help. Thank you.Review fromKevin S
Date: 06/09/2023
1 starKevin S
Date: 06/09/2023
This is a scam ogranization. False advertising, false listings, false shipping fees, false everything.They should not be allowed to continue scamming people.PoliceAuctions.com
Date: 06/10/2023
Thank you for your comments. We're sorry you have such an adversarial point of view. We have conducted over 4 million auctions, we've been in business over 20 years, and have an A+ rating with the BBB. We pride ourselves on our excellent customer service. If you ever have an issue with an item, we offer a 100% satisfaction guarantee. Please don't hesitate to contact us through support on the site for any actual issues. We're happy to help. Thanks again.Review fromKelly A
Date: 06/06/2023
1 starKelly A
Date: 06/06/2023
I wonder how this company feels about soo many terrible reviews!!PoliceAuctions.com
Date: 06/07/2023
Thank you for your comment. Of course we do not enjoy seeing misunderstandings printed as negative reivews. Although we do our best, mistakes are sometimes made, and on the customer side, reading the full item description and terms of sale is key to having a positive experience. We pride ourselves on our excellent customer service and our 100% satisfaction guarantee. We have consistently maintained an A+ rating with the BBB for over a decade, not easy when you consider that is their highest rating. One reason for that is that the complaint to actual sales volume ratio is incredibly small. We have conducted over 4 million auctions at this point. For anyone who does have an issue, our support team operates 365 days a year. Thank you again for your comments.Review fromShumaila A
Date: 05/24/2023
1 starI have purchased some jewelry items which includes daimond bracelet and blue sapphire 3 stones but all jewelry items are fake and its misguided by the auctions sites they stated while an auction that bracelet is ******* studded but there was not a single daimond in it only illusion of stone created on the design of the bracelet I have wasted my money both in purchase and back and ************** still my money is not recoverd, kindly make other buyers aware that they are scammers.Review fromDebbie H
Date: 05/22/2023
1 starDebbie H
Date: 05/22/2023
Received my merchandise and although it was pretty, I do believe I was scammed and not the so called diamond, stones, or even sterling silver. Very disappointed. I read so many negative comments it made my head hurt.PoliceAuctions.com
Date: 05/26/2023
Thank you for your feedback. We verify our items with a portable stone tester so we know a description states diamonds, the diamonds are real. We back up our items with a 100% money-back guarantee, so if you are unsatisfied for any reason, you may return your item for a refund. Please don't hesitate to reach out to ** through support on our site if you need assistance. Thanks again for your review.Review fromValerie L
Date: 05/19/2023
1 starValerie L
Date: 05/19/2023
This site is a SCAM . I sent back a FAKE Diamond cross I purchased via CERTIFIED MAIL, over a month ago and they not only took my money but also have the cross . I havent heard a word from them. I highly recommend you steer clear AWAY from Policeauction.com Just read how many BAD REVIEWS they have, I cant believe they are still operational. I assume they are banking on the old saying A SUCKER IS BORN EVERY MINUTEPoliceAuctions.com
Date: 05/21/2023
Thank you for your feedback, however, there are a couple of errors here. First, the item is as described. We test our stones with a portable stone tester that displays the material to ensure that the stones are real. In any event, if you are unsatisfied with your item, you may return it for a refund. We received your return and you were refunded fully on May 16, 2023. Please check your records and contact support on the site if you have any questions. We'll be happy to help you. Thank you.Review fromJames R
Date: 04/05/2023
4 starsI won some bids today and you have to look because if it doesn't have a price value in the upper right corner tap the picture to describe the product. Was on the site for 2 hours and think I won legit product.
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