Complaints

This profile includes complaints for Arnel Management Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Arnel Management Company has 22 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Arnel Management Company

  949 S Coast Dr #600 Costa Mesa, CA 92626

• 

  Arnel Management Company

  345 W First St Tustin, CA 92780

• 

  Arnel Management Company

  2627 N Bourbon Orange, CA 92865

• 

  Arnel Management Company

  7051 Natal Drive Westminster, CA 92683

• 

  Arnel Management Company

  15123 S Brookhurst Westminster, CA 92683

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 13th I called and emailed around 12:56am when I woke up to my son drenched in water while sleeping in his bed from a leak in the roof, which soaked through his bedding and mattress. At 6:55am I called again requesting help, concerned for my sons health as he is immunocompromised, and spoke with ******* and asked what could be done about the $500 deductible which I needed to pay to replace the bedding and mattress. He informed that he would reach out to the regional manager and let me know.After several more attempts via phone and email, I finally went to the leasing office at 5:41pm on 12/15 and it was closed. (Hours posted-open until 6). I called the emergency line to share my concerns regarding the rapidly worsening leak at 5:48pm.While on the phone with the emergency line, an entire section of my ceiling completely collapsed, a piece of drywall fell on top of me, hitting me in the head, exposing fiberglass and drywall with black mold visible in numerous locations. At the time I was told an urgent message would be sent and to wait.Both my son and my safety now in jeopardy, especially with his being immunocompromised, and it was no longer safe to stay in the apartment. At approximately 8:35am on Friday, December 16th, the roofers came and asked if they could view the inside of my apartment because they also could not reach the management office. The roofer informed me that his company contacted the corporate office because they made several attempts to come out with no response, which he later found out was due to their company Christmas party. He also informed of 15 other apartments with roof leaks they were working on, due to old leaves piled on the roofs which had prevented the water on the roof from draining. Later that day they FINALLY started to fix it. Despite the manager advising I contact my insurance company to recover the loss that was THEIR FAULT, the refused to provide the report and because of it, my insurance denied the claim.

  Business Response

  Date: 10/27/2023

  
  Under the lease agreement that the complainant signed it states that residents are required to maintain renters insurance. In the lease agreement we recommend that the resident maintains coverage for personal property as part of their renters insurance. Complainant states they put in a claim with their renters insurance. At this point whatever claim *** arise between the resident and their insurance is between them. We do not disclose anything or work directly with a residents renters insurance when they put in a claim. If complainants insurance ultimately decided not to reimburse the complainant for any losses related to the alleged incident that is between the complainant and their renters insurance. All repairs to the unit were completed as the complainant states. 
  
  *****************************
  Claims Administrator

  Customer Answer

  Date: 10/28/2023

  Providing the roofing report for damages to the insurance company was solely the responsibility of Arnel. It is impossible for me, a resident at the time, to provide a roofing report to My insurance company when it was never provided to me by Arnel Management.
  I am at no fault for the damage which occurred to the rental, I had insurance as advised in the contract, and reported it immediately. 
  It is at the fault of Arnel Management that I was not reimbursed by my insurance company because Arnel failed to provide the roofing report following the damage, which I had no access to. 
  My son and I were displaced from our home due to your poor and unethical response to this situation, I was forced to replace a mattress along with numerous other personal items, which would have been covered by my insurance company, had Arnel been ethical in their response.

  Failure to address said problems is a violation of California Civil Code Secs. ****, 1941. 
  
  The detailed documentation I withhold, which includes phone records, email documentation, pictures, as well as communication from my insurance company and lack thereof from Arnel will be sufficient enough to address in court. 
  

   

  Business Response

  Date: 10/30/2023

  Arnel is under no obligation to provide any report to anyone unless legally required to do so. In this case there was no legal requirement for Arnel to provide an alleged report to anyone that *** have been involved. As previously stated this claim between the claimant and her renters insurance is between them. If the claimants renters insurance decided not to reimburse her for any damages to her personal property she needs to take that up with them.  

• Initial Complaint

  Date:10/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a holding deposit refund 07/09. They agree to the refund. I contacted *************************, he told me to contact ******. I called ****** three time in a 2 months and she was never in office. I left messages and she never calls back. I need my refund now.

  Business Response

  Date: 10/07/2022

  Thank you ********** for bringing this matter to our attention. Your deposit refund was mailed out on October 6, 2022.

• Initial Complaint

  Date:09/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 3rd, I put down a holding deposit for $199 at ******************** at *********. I was told I was eligible for a refund within the cancellation period and emailed the agent that helped me. He emailed me saying that the refund was going to take three weeks. A month later, I still haven't received the refund. I was then told to call the corporate office. After trying to contact them after three days (with no response or callbacks), I was told that it would take ANOTHER month to give me my refund. I wasn't given an answer when I asked if the refund was even in the process. It is now September, and I still haven't received my refund of $199.

  Business Response

  Date: 09/26/2022

  Thank you ********************** for bringing this matter to our attention. Upon further review of the application that you submitted we did not have a complete address on file for where to mail the check to. As soon as we can confirm your mailing address then we will be able to process the refund.

• Initial Complaint

  Date:08/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had submitted a holding deposit on June 6, 2022. I was told that I would receive a refund on my holding deposit within 3 weeks. On July 15, 2022 I contacted the property to ask about my refund. They stated the refund had been processed. I followed up again in August to let them know I still had not received my refund. They told me my file was misplaced and could not locate anything. I then sent all documentation that was given to me and they found my file. They assured me they processed it and would send my refund ASAP. It's been now 2 additional weeks and I have not received my refund.

  Business Response

  Date: 08/26/2022

  Thank you **************** for bringing this matter to our attention. We apologize for the delay in you receiving your holding deposit refund and application fee refund. The check will be mailed to the address that we have on file for you within the next couple of business days.