Complaints

This profile includes complaints for Wajda Law Group, APC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wajda Law Group, APC

  6167 Bristol Pkwy #200 Culver City, CA 90230-6649

• 

  Wajda Law Group

  3838 Camino Del Rio North Ste. 225 San Diego, CA 92108

• 

  Wajda Law Group, APC

  11801 Pierce St STE 200 Riverside, CA 92505-4400

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This group has been incredibly difficult to work with. We were passed around from our original paralegal, who told us on our appointment "I am not prepared, call you next week". Never heard from him. We were constantly calling about why our case isnt being worked on. Had to continually push them to get things moving. Here we are several months later, with a very very nice paralegal, but this man has asked for duplicates of everything we submitted. The language barrier is very tough as well. We have to call several times to get a hold of our paralegal, and left message after message. Sent multiple emails, no response. Sent the owner emails of our concerns, responded in a very unprofessional manner, telling me the customer I was to blame. I have a special needs family that really depended on these people to get the job done, as we need to get out of this situation without hiccup and s******* around. This process has been delayed because of their negligence in keeping appointments, dropping them, no reponse from paralegal, rude responses when needing assistance, and overall DONT USE THESE PEOPLE. I fully expect to get these terrible people out of my case and into professionals who know how to process a bankruptcy with ****. And a little not to Wajda, WE DID FILE EVERYTHING.

  Business Response

  Date: 09/10/2024

  **** and ******,

  Please make sure that you listen to voicemail and contact the firm for the required documents requested from your legal team.  At this time we have 3 outstanding documents requested.

  Thank you for continuing to follow up and we are again sorry and saddened by your experience, however, again as we stated previously this is a requirement and the process of the bankruptcy courts and legal system.  All clients MUST submit the proper and adequate documentation in the manner and fashion that is required from the *********************'s office and bankruptcy courts.  These are not the "firm's requirements" but rather the requirements of everyone and anyone trying to file bankruptcy in the **************  

  We do help 10's of thousands of consumers and people across ***************** per year and push extremely hard for our staff and firm to provide an amazing experience and what we think is the best legal representation possible to clients, however, we understand that it is a process and does require some work on your end as well in terms of providing the proper and necessary documents and speaking with our staff and attorneys.  

  Every client must go through the petition and schedules of their case with a licensed attorney prior to filing and must also be accountable and comply with the request and compliance of being truthful and honest about the information provided.  We are at the end of your case and the final step before filing once you get the final documentation requested in and speak with your filing attorney for the final review of the case as requested.

  In terms of the documents the courts are very particular and we cannot use or accept "poor quality documentation" (meaning illegible or unreadable) and we cannot accept screenshots either.  However, our documents team IS here to assist in any way we can and available Monday - Friday from 9:00 AM - 9:00 PM Eastern.

  Please call tomorrow and we will get through this process together.  We understand the complexities of filing and intricacies with the courts. 

  Recovery Law Group - ************

   

   

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I retained ******************* for a bankruptcy in June 2022, I paid in full within days and submitted all possible requested documents. Not further action was taken for months when I was requested to resubmit all documents and retake a credit course days before a meeting. It was impossible to do their request. They have failed to return calls for almost 2 years, ******************* sent a very nasty email telling me the issues were all my fault and I need to take responsibility (for their lack of communication). I was finally able to speak with someone today and was told they would refund 330 of the $1850 paid. No services have been provided. Reading over the agreement, they did not do any of their obligations. Upon reading reviews, this is a common practice for this company. I have been requesting a refund for over 6 months and today is the furthest I got and it was humiliating being told they would only pay the 330. Stole my money and ran.

  Business Response

  Date: 07/25/2024

  Thank you for continuing to follow up and we are again sorry and saddened by your experience, however, again as we stated previously this is a requirement and the process of the bankruptcy courts and legal system. All clients MUST submit the proper and adequate documentation in the manner and fashion that is required from the United *********************** and bankruptcy courts. These are not the "firm's requirements" but rather the requirements of everyone and anyone trying to file bankruptcy in ******************

  Also you disappeared for over a year and then finally got back in touch with the firm.  We reached out multiple times and did not get a response back from you on your case:

  This is the last message from your attorney: 

  "However, you didnt contact us for a year after you are saying you sent us everything. You have to take some responsibility for that. We are and always have been willing and able to finish your case. But yes, you have to retake the class and update the documents due to this passage of time.You can file a complaint if you like, it is your right, but the same exact information I am saying here will be provided to them. We are here 12 hours per day, 5 days per week. You can finish this case any time by cooperating with us, but you are choosing, it seems, to not do that."

  You refused and requested to cancel out. Unfortunately, as stated we must comply with the United States Bankruptcy Court code requirements for all clients. 
  
  We do help 10's of thousands of consumers and people across the ************* per year and push extremely hard for our staff and firm to provide an amazing experience and what we think is the best legal representation possible to clients, however, we understand that it is a process and does require some work on your end as well in terms of providing the proper and necessary documents and speaking with our staff and attorneys.
  
  Every client must go through the petition and schedules of their case with a licensed attorney prior to filing and must also be accountable and comply with the request and compliance of being truthful and honest about the information provided. We are at the end of your case and the final step before filing once you get the final documentation requested in and speak with your filing attorney for the final review of the case as requested.
  
  In terms of the documents the courts are very particular and we cannot use or accept "poor quality documentation" (meaning illegible or unreadable) and we cannot accept screenshots either.
  
  We understand the situation and wish there was more that we could do in this instance as a refund but substantial work and costs have been performed for your case. Legal counsel's job and role is to interpret the law and report the best possible outcome and solution to our clients.
  
  There is considerable work that is done for every case and file that is opened which is why, it is fine, if you decide not to continue with the bankruptcy and move forward, however, for work completed and performed it is billed at the hourly rate and outlined in the retainer agreement for all clients.
  
  We have costs to pull credit reports, notify creditors, send certified letters(on behalf of clients) , pay staff and open the case file and documents in the office per the legal process with software and physical overhead.
  
  If you would like to continue the process we are here to assist and help but our staff has to be compensated for their time and we must make sure to cover costs for cases.
  
  Please reach out to us with any questions or concerns regarding your case and situation. We love our clients and hearing back from them about their experience with our firm.
  
  We are here to help you achieve financial freedom and success through the bankruptcy court code and system and protect your federal rights!
  
  Please contact us at ************ anytime Monday - Friday 9:00 AM - 9:00 PM Eastern or contact us at ****************************************
  
  

  
  

  Customer Answer

  Date: 07/26/2024

   
  Complaint: 22005073
  
  I am rejecting this response because:
  Your firm has failed to contact me for months and places blame on me, never discussed all requirements which you now place on me. You have done 0 items as listed in the retainer agreement, you are not licensed to practice law In ************. I have been sued by several creditors, documents were forwarded in a timely matter and nothing was done. This matter must be resolved with full refund. 
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/30/2024

  We are admitted and do practice in ************ with multiple attorneys. We are also open and here taking calls every day for 12 hours a day Monday - Friday from all clients.  *** did not contact the firm and we did reach out and follow up to get your case filed with you to which you went *** for over a year sir. *** never completed your final review, you never got a case number and you never went to court.  We are a law firm and have very standard process and operating procedure per the requirements of the bankruptcy court code and system. 

  Thank you for continuing to follow up and we are again sorry and saddened by your experience, however, again as we stated previously this is a requirement and the process of the bankruptcy courts and legal system. All clients MUST submit the proper and adequate documentation in the manner and fashion that is required from the United *********************** and bankruptcy courts. These are not the "firm's requirements" but rather the requirements of everyone and anyone trying to file bankruptcy in ******************Also you disappeared for over a year and then finally got back in touch with the firm. We reached out multiple times and did not get a response back from you on your case:This is the last message from your attorney:"However, you didnt contact us for a year after you are saying you sent us everything. *** have to take some responsibility for that. We are and always have been willing and able to finish your case. But yes, you have to retake the class and update the documents due to this passage of time. *** can file a complaint if you like, it is your right, but the same exact information I am saying here will be provided to them. We are here 12 hours per day, 5 days per week. *** can finish this case any time by cooperating with us, but you are choosing, it seems, to not do that."*** refused and requested to cancel out. Unfortunately, as stated we must comply with the United States Bankruptcy Court code requirements for all clients.We do help 10's of thousands of consumers and people across ***************** per year and push extremely hard for our staff and firm to provide an amazing experience and what we think is the best legal representation possible to clients, however, we understand that it is a process and does require some work on your end as well in terms of providing the proper and necessary documents and speaking with our staff and attorneys.Every client must go through the petition and schedules of their case with a licensed attorney prior to filing and must also be accountable and comply with the request and compliance of being truthful and honest about the information provided. We are at the end of your case and the final step before filing once you get the final documentation requested in and speak with your filing attorney for the final review of the case as requested.In terms of the documents the courts are very particular and we cannot use or accept "poor quality documentation" (meaning illegible or unreadable) and we cannot accept screenshots either.We understand the situation and wish there was more that we could do in this instance as a refund but substantial work and costs have been performed for your case. Legal counsel's job and role is to interpret the law and report the best possible outcome and solution to our clients.There is considerable work that is done for every case and file that is opened which is why, it is fine, if you decide not to continue with the bankruptcy and move forward, however, for work completed and performed it is billed at the hourly rate and outlined in the retainer agreement for all clients.We have costs to pull credit reports, notify creditors, send certified letters(on behalf of clients) , pay staff and open the case file and documents in the office per the legal process with software and physical overhead.If you would like to continue the process we are here to assist and help but our staff has to be compensated for their time and we must make sure to cover costs for cases.Please reach out to us with any questions or concerns regarding your case and situation. We love our clients and hearing back from them about their experience with our firm.We are here to help you achieve financial freedom and success through the bankruptcy court code and system and protect your federal rights!Please contact us at ************ anytime Monday - Friday 9:00 AM - 9:00 PM Eastern or contact us at ****************************************

  Customer Answer

  Date: 07/31/2024

   
  Complaint: 22005073
  
  I am rejecting this response because:

  Legal Actions are being filed  

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with this firm after returning home from having surgery they explained the process and kept pushing to move forward. After the fact I received a couple of voicemails from them asking if I was ready to proceed. I did not respond to these messages which they apparently took as a go ahead to start taking money from my account. I have emailed numerous times and left voicemails for them requesting them to stop as they are actually doing more harm to me then help. I received one email response stating I needed to call to cancel which I did and still they continue to take money from my account. There is no option to cancel on dashboard and I never received a call or email back since then. Again today they put my account negative by taking more money from my account. I have done what they asked and called to cancel yet they ignore my pleas and continue to take what little money I have.

  Business Response

  Date: 07/09/2024

  ********,

  Your claim and review of the firm and process is flat out absurd and not accurate. You contacted the firm directly from filling out a request for a bankruptcy consultation as your were seeking financial relief from your debts.  We provided over an hour consultation with you on the front end of the process and then you spoke with one of your attorneys on the legal team and we sent you a retainer agreement, which you executed, and signed (in multiple spots and initialed), for us to represent you legally in filing or bankruptcy.  You then registered with our client portal and provided the information to accounting for your payments and fees which you have access to in your client portal with your payment plan and all of the firm information.

  We continued to follow up with you and pulled your credit report, provided letters of representation and your petition and schedules.

  We completed your petition and schedules with you on 1/26/24 - Please see the note below and also keep in mind we document every single interaction and the time spent working on your case file. 

  "01/26/24, 06:54:11 (1 Hour)  -  No Prior Bankruptcy - Pulled credit report - Emailed Litigation letters - Passed Means Test -  Excess +1533 -  All assets protected
  EDIT DELETE"

  There is considerable work that is done for every case and file that is opened which is why, it is fine, if you decide not to continue with the bankruptcy and move forward, however, for work completed and performed it is billed at the hourly rate and outlined in the retainer agreement for all clients.

  We have costs to pull credit reports, notify creditors, send certified letters(on behalf of clients) , pay staff and open the case file and documents in the office per the legal process with software and physical overhead.
  If you would like to continue the process we are here to assist and help but our staff has to be compensated for their time and we must make sure to cover costs for cases and clients when we open a case file and have a signed retainer agreement and contract outlining the fees and process. In your case we have opened the file, started the petition, documented creditors, filed the retainer agreement internally and begun the legal protection process internally (all of which requires human capital, time, software and overhead costs). 

  That said, we have performed the work and have your case and files prepared so that if you decide to move forward we can finish the case requirements and documents to be filed with the bankruptcy court if you decide to finish paying the fees and move forward.

  Please reach out to us with any questions or concerns regarding your case and situation. We love our clients and hearing back from them about their experience with our firm.
  
  We are here to help you achieve financial freedom and success through the bankruptcy court code and system and protect your federal rights!
  
  Please contact us at ************ anytime Monday - Friday 9:00 AM - 9:00 PM Eastern or contact us at ****************************************
  
  

   

  Customer Answer

  Date: 07/10/2024

   
  Complaint: 21961070
  
  I am rejecting this response because: you state my "claim" is absurd and yet I have no knowledge of any of the work you supposedly did. Also just like you I also keep documentation of everything including every email I have sent and phone call made. You claim to want to help and yet when asked to stop taking money from an account that doesn't have money you ignore the client and continue taking payment. As previously mentioned there is no way to stop or change anything on that portal so it's completely useless and I don't recall ever speaking with an attorney unless it was the rude two second conversation before transferring me to another person to try and convince me to sign the paperwork. You aren't out to help anybody but your bank account. I will not ever recommend or continue service with you. Also you shouldn't lie to your clients. You specifically stated in a voicemail to me that I would have to call to terminate service and yet after submitting the complaint I got at least 2 separate communications stating to simply reply and the contract would be terminated. Seems kinda fishy for someone supposedly so into helping people. I no longer care about the $413 it's a small price to pay to never have to deal with your firm again. 

  Thanks for making my situation so much worse than it already was.
  
  Sincerely,
  
  *************************************

  Business Response

  Date: 07/11/2024

  All of our staff and team make a committed and fighting effort to help our clients and get them to the finish line with a fresh start financially through the bankruptcy court code and system.  This legal work is "flat fee" based meaning we do not charge charge clients a retainer of $XXXX.** dollars and then burn through it and start billing at an hourly rate of $250+ per hour like other legal areas and practices.  The prices are regulated and set through the bankruptcy courts and trustee's. 

  We love what we do and love helping people.  We are sorry you feel that you aren't satisfied with the hours of work, resources, letters, credit report, legal advice and everything else that goes along with opening a case and completed at your request, when you hired the firm, and executed the retainer agreement are satisfactory.

  You contacted the firm directly from filling out a request for a bankruptcy consultation as your were seeking financial relief from your debts.  We provided over an hour consultation with you on the front end of the process and then you spoke with one of your attorneys on the legal team and we sent you a retainer agreement, which you executed, and signed (in multiple spots and initialed), for us to represent you legally in filing or bankruptcy.  You then registered with our client portal and provided the information to accounting for your payments and fees which you have access to in your client portal with your payment plan and all of the firm information.

  We continued to follow up with you and pulled your credit report, provided letters of representation and your petition and schedules.
  We completed your petition and schedules with you on 1/26/24 - Please see the note below and also keep in mind we document every single interaction and the time spent working on your case file. 

  "01/26/24, 06:54:11 (1 Hour)  -  No Prior Bankruptcy - Pulled credit report - Emailed Litigation letters - Passed Means Test -  Excess +1533 -  All assets protected
  EDIT DELETE"

  There is considerable work that is done for every case and file that is opened which is why, it is fine, if you decide not to continue with the bankruptcy and move forward, however, for work completed and performed it is billed at the hourly rate and outlined in the retainer agreement for all clients.

  We have costs to pull credit reports, notify creditors, send certified letters(on behalf of clients) , pay staff and open the case file and documents in the office per the legal process with software and physical overhead.

  If you would like to continue the process we are here to assist and help but our staff has to be compensated for their time and we must make sure to cover costs for cases and clients when we open a case file and have a signed retainer agreement and contract outlining the fees and process. In your case we have opened the file, started the petition, documented creditors, filed the retainer agreement internally and begun the legal protection process internally (all of which requires human capital, time, software and overhead costs). 

  That said, we have performed the work and have your case and files prepared so that if you decide to move forward we can finish the case requirements and documents to be filed with the bankruptcy court if you decide to finish paying the fees and move forward.

  Please reach out to us with any questions or concerns regarding your case and situation. We love our clients and hearing back from them about their experience with our firm.
  
  We are here to help you achieve financial freedom and success through the bankruptcy court code and system and protect your federal rights!
  
  Please contact us at ************ anytime Monday - Friday 9:00 AM - 9:00 PM Eastern or contact us at ****************************************
  

  Customer Answer

  Date: 07/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as they stop taking my money. Sense they can't even be bothered to write a real response and continue to copy and paste their response there is no point in continuing but I will be sure to never refer anyone to them and let people know about MY experience.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:07/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this law group to represent me in a bankruptcy. The same documents were asked for multiple times. My Attorny was horrendous. She would never call or email me back throughout the process. After my first *************************************************************************** what was needed. My second 341 meeting happened and **** didnt even attend. The trustee was very frustrated as nova never responded to her or never conveyed to me what documents were needed. Absolutely horrible experience. **** apparently then left the company and I was assigned a new Attorny, only after I called 5 times, who also never called me. She showed up to the final ***************************************** This company collected my money and basically left me out to dry. They provided no help or guidance through the process. I had to ask the trustee myself what was needed and provided it to her. Horrible experience and very unethical.

  Business Response

  Date: 07/09/2024

  Hi *****, 

  Thank you for reaching out and first we would like to say congratulations on your Discharge and successful outcome of your case as of 7/8/2024 and becoming debt free with Recovery Law Group through the bankruptcy court code and system.  We are saddened to hear that you weren't completely satisfied with our staff and attorneys so we will pass the information along.  We know that the process of filing bankruptcy is not an easy one and the courts and especially trustees in certain cases can be challenging but our number 1 goal is to make sure the case is successfully completed and discharged.

  Although, I understand that you don't see the work fully that goes into your case there are significant hours and processes that have to go into place for filing a case and successfully achieving a discharge for clients.  Understanding that one of your attorneys on your legal team, ***********, did start the process and your other attorney completed it with you is common when you have an entire legal staff. 

  There is considerable work that is done for every case and file that is opened.  We have costs to pull credit reports, notify creditors, send certified letters(on behalf of clients) , pay staff and open the case file and documents in the office per the legal process with software and physical overhead.  Your attorney ***************************** concluded your case and you successfully received your discharge. I am sorry that you didn't like your legal team and one of your attorneys, however, we were hired to successfully put together your case and make sure it was filed and completed properly with the courts to eliminate your debt which we have successfully completed at this time. 

  Please reach out to us with any questions or concerns regarding your case and situation. We love our clients and hearing back from them about their experience with our firm.
  
  We are here to help you achieve financial freedom and success through the bankruptcy court code and system and protect your federal rights!
  
  Please contact us at ************ anytime Monday - Friday 9:00 AM - 9:00 PM Eastern or contact us at ****************************************
  
  
  

   

  Customer Answer

  Date: 07/10/2024

   
  Complaint: 21956692
  
  I am rejecting this response because:
  

  where my bankruptcy did get discharged this is still an unethical practice. The attorneys did not help with anything. I worked with the trustee directly who was not challenging and easy to work with. The only thing this company did was start the process. I had to follow up with Nova 4 times and ******* twice to get my credit counseling even filed, I had to reach out to the trustee to find out what documents were even needed as nova didnt attend the 341 meet or respond to my numerous calls or emails. 

  
  Sincerely,
  
  *********************

  Business Response

  Date: 07/15/2024

  Again you could have gotten the case filed without us preparing the petition and schedules and filing with a licensed attorney and through the firm. Also, slightly confused as we have via email from you stating how thankful and happy you were with the representation and completion of your case.  We know the legal system is not perfect and has hiccups but we haev completed representation satisfactorily and eliminated your debt through the bankruptcy court code and system. 

  Thank you for reaching out and first we would like to say congratulations on your Discharge and successful outcome of your case as of 7/8/2024 and becoming debt free with Recovery Law Group through the bankruptcy court code and system.

  We are saddened to hear that you weren't completely satisfied with our staff and attorneys so we will pass the information along. We know that the process of filing bankruptcy is not an easy one and the courts and especially trustees in certain cases can be challenging but our number 1 goal is to make sure the case is successfully completed and discharged.

  Although, I understand that you don't see the work fully that goes into your case there are significant hours and processes that have to go into place for filing a case and successfully achieving a discharge for clients. Understanding that one of your attorneys on your legal team, ***********, did start the process and your other attorney completed it with you is common when you have an entire legal staff.There is considerable work that is done for every case and file that is opened. We have costs to pull credit reports, notify creditors, send certified letters(on behalf of clients) , pay staff and open the case file and documents in the office per the legal process with software and physical overhead. Your attorney ***************************** concluded your case and you successfully received your discharge.

  I am sorry that you didn't like your legal team and one of your attorneys, however, we were hired to successfully put together your case and make sure it was filed and completed properly with the courts to eliminate your debt which we have successfully completed at this time.Please reach out to us with any questions or concerns regarding your case and situation. We love our clients and hearing back from them about their experience with our firm.We are here to help you achieve financial freedom and success through the bankruptcy court code and system and protect your federal rights!Please contact us at ************ anytime Monday - Friday 9:00 AM - 9:00 PM Eastern or contact us at ****************************************

  We wish you the best in the future with all endeavors. 

  Customer Answer

  Date: 07/18/2024

   
  Complaint: 21956692
  
  I am rejecting this response because:

  At this point I am not concerned with getting my money back but it is a very poor look for the company to blame the client in this situation. I was happy with the tdox department. The actions and professionalism with **** was horrific. I am more than happy to provide phone records and additional email records showing how many attempts were made to contact nova. After the petition was filed I was left out to dry. I had to contact the trustee to find out what was needed and explain that all documents were provided multiple times to the attorney but she never sent them to the trustee. Even the trustee stated nova was acting in an unprofessional manner. **** didnt even attend a 341 meeting and the trustee was clearly frustrated as **** also ignored her emails.  I have attached just two quick screen shots showing numerous attempts at contacting Nova with no response. If I would have known going in that I was just paying for the petition to be filed and that I would not have an Attorny supporting me and representing me during 341 hearings then I would have gone elsewhere. The fact that this company continues to support and defend an Attorny that acted in such a poor manner is truly disappointing. 

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted the Recovery Law Group to file my bankruptcy case. The Recovery Law Group did nothing to help my situation. They took my money and did not perform any services. After several phone calls to the Recovery Law Group and waiting one year, I called the Florida Bar to see if the Recovery Law Group was licensed in *******. The Florida Bar could not find a law license for the firm or ********************** in *******. However, the group may be licensed in other states. When I spoke to Attorney Wajda, he threatened to drop my case. Needless to say, I had to hire another law firm to file and litigate my case. I had to start from the very beginning with the new law firm that I hired because the Recovery Law group would not transfer my file.

  Business Response

  Date: 07/08/2024

  Hi ****, 

  Thank you for reaching out and contacting us with regards to your case.  Unfortunately, the information stated in your complaint is not accurate.  We completed and spent considerable time on your case and you were at the final stages of filing with your filing attorney.  What was stated in the conversation you are referring to was that the documents and information requested and required is the bankruptcy courts requirements and your case would get dismissed if filed at the time of the conversation since we needed and requested the additional documentation.  Recovery Law Group has many licensed Florida attorneys as listed on the website.  We have handled thousands of cases and helped many people achieve a fresh start.  I understand that you chose to go a different route and hire another lawyer but at this point and time significant work has been performed on your behalf and case. We have refunded the fee left and closed the file with the firm.  

  We wish you the best with your new legal counsel and hope that you are able to complete the progress satisfactorily per the bankruptcy courts. 

   

  Customer Answer

  Date: 07/08/2024

   
  Complaint: 21931080
  
  I am rejecting this response because: While I appreciate that the organization finally took the time to reach out to me through the BBB complaint resolution website, the organization did not address my concern.  No Florida attorney from the firm contacted me, my case was not filed, and my inquires went unanswered. I have emails confirming that I provided all of the necessary documents, and that my case was ready to be filed. So, please explain again why my case was not filed. Further, could they firm provide me with the information that they are certified through the Florida Bar so that I may do further research on the attorney or the firm handling my case? Further, no billing or account of services rendered has been provided, and no refund was issued. You stated that a refund was issued, but when and how much was refunded? I was not provided with a case or file number. The organization's response leads me to more questions and I should get a full refund.  
  
  Sincerely,
  
  *******************

  Business Response

  Date: 07/25/2024

  
  We are going to reiterate the initial response again for your records:

  Thank you for reaching out and contacting us with regards to your case. Unfortunately, the information stated in your complaint is not accurate. We completed and spent considerable time on your case and you were at the final stages of filing with your filing attorney. What was stated in the conversation you are referring to was that the documents and information requested and required is the bankruptcy courts requirements and your case would get dismissed if filed at the time of the conversation since we needed and requested the additional documentation. Recovery Law Group has many licensed Florida attorneys as listed on the website. We have handled thousands of cases and helped many people achieve a fresh start. I understand that you chose to go a different route and hire another lawyer but at this point and time significant work has been performed on your behalf and case. We have refunded the fee left and closed the file with the firm.We wish you the best with your new legal counsel and hope that you are able to complete the progress satisfactorily per the bankruptcy courts.

  This was your personal choice.  

  
  

  Customer Answer

  Date: 07/26/2024

   
  Complaint: 21931080
  
  I am rejecting this response because: the business has not provided proof of license to practice law in the state of *******. The business never issued a refund. The business never provided proof of services. I should receive a full refund. There response is vague and does not address my questions. Is the law firm licensed to practice law in the state of *******? If not then how could they possibly have done extensive work on my case? Please provide the number registered with the Florida bar.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 07/30/2024

  Its fine if you reject the response.  We file many bankruptcy cases very regularly with all of fully licensed attorney to practice law in the state of ********  You made a personal choice to stop filing and request to cancel, which is fine, but again, this is your choice and we absolutely were in the final stages pf the case being filed. We have the following attorneys licensed and working for the firm in the state of ********  ********************************************************** - Every attorney listed in ******* works with the firm and is licensed. 

  We are going to reiterate the initial response again for your records:Thank you for reaching out and contacting us with regards to your case. Unfortunately, the information stated in your complaint is not accurate. We completed and spent considerable time on your case and you were at the final stages of filing with your filing attorney. What was stated in the conversation you are referring to was that the documents and information requested and required is the bankruptcy courts requirements and your case would get dismissed if filed at the time of the conversation since we needed and requested the additional documentation. Recovery Law Group has many licensed Florida attorneys as listed on the website. We have handled thousands of cases and helped many people achieve a fresh start. I understand that you chose to go a different route and hire another lawyer but at this point and time significant work has been performed on your behalf and case. We have refunded the fee left and closed the file with the firm. We wish you the best with your new legal counsel and hope that you are able to complete the progress satisfactorily per the bankruptcy courts.This was your personal choice.

  Customer Answer

  Date: 08/01/2024

   
  Complaint: 21931080
  
  I am rejecting this response because: The firm has not provided any refund or evidence of a licensed attorney that was assigned my case. I was never contacted by a Florida attorney from the firm. After a year of waiting for the firm to assign a Florida attorney to my case and after one year of being ignored by the firm, I had to use another firm to file my case. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:06/05/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid ******* from Oct of 2022 til May of 2023. I need the Chapter 7 Bankruptcy discharged. I am willing to pay the ****** all at once or in two payments of 255. I need this done before Oct of 2024 when I will have to re-file the Chapter 7. I will send an e-mail with all of the details again.

  Business Response

  Date: 06/24/2024

  Hi *****,We understand the challenges you faced with your case and everything else you dealt with personally during the case. While we did everything in our power to coordinate and complete the final steps with you that the trustee requested on and during your hearing with you, we were unable to reach you even though the courts, our firm and staff sent multiple requests via email, text and phone, and complete the ********************* Credit Counseling Certificate and the case was already closed due to not completing the course. We see you did complete the course after your hearing date and time but it has been well over 9 months since our last communication with you. In order to complete the work we need clear and active communication. That said, we are still here to help and assist.We love our clients and hearing back from them about their experience with our firm.We are here to help you achieve financial freedom and success through the bankruptcy court code and system and protect your federal rights!Please contact us at ************ anytime Monday - Friday 9:00 AM - 9:00 PM Eastern or contact us at **************************************** / ***************************************************

  Customer Answer

  Date: 06/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed bankruptcy five years ago and was told it would be over. My mortgage company called me on 4/1/2024 and told me know that the bankruptcy is over they can now talk with me. They explained that during the bankruptcy they couldnt talk with me. I was told to start paying my mortgage to them on 5/1/2024. So I called the law firm to ask questions but was passed around and no one had an answer for me! I was told I still have another year and ask for paperwork that explains why and was told I had to pay the lawyer who worked on my case $75 in order for him to speak with me! I just wanted to know why am I still paying when my bankruptcy is over and I feel they are taking advantage of me because Im a senior and black. I need answers please!

  Business Response

  Date: 05/16/2024

  Hi There - We have already responded to this in another BBB account but further we do not charge "$75 dollars to speak with an attorney" - I fyou are in a chapter 13 plan you would simply contact your attorney for a motion to modify and it would go through the chapter 13 trustee and office. 

• Initial Complaint

  Date:05/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed bankruptcy with this law office 5 years ago and was told I would be done after 5 years which is May 2024. The mortgage company told me they were not able to talk to me because I was in bankruptcy but as of May the mortgage company told me Im out of bankruptcy so now they are collecting my payments. I called the law company and asked them if the bankruptcy was over due to the mortgage company letting me know. The law group told me I have another year to go and I wanted to know more information but they kept passing me along to whoever could help. So I asked if I could speak to the lawyer and was told I have to pay $75 to talk to him. I just want to understand why am I still paying after 5 years when the bankruptcy is over and cant talk to the lawyer. I feel like they taking my money and thats why they dont want to talk to me.

  Business Response

  Date: 05/16/2024

  Hi *******,

  We are sorry you feel that way and of course that is not the case.  I am not sure where or who you spoke who stated "$75 to talk to an attorney" as all consultations are free and current clients don't pay anything to speak with their attorney.   Also, we don't have a $75 dollar fee for anything that I am aware as we ill on flat fees for case work in the bankruptcy courts and any chapter 13 cases / work are done through the Chapter 13 trustee's office in conjunction with your attorney.  

  In terms of the mortgage again we cannot say specifically as this is a public and open forum and we don't provide legal advice to clients through the BBB or any online outlet.  If you are a client with the firm you will have an assigned attorney and legal team.  If you are in need of a motion to modify in your Chapter 13 plan please call and ask to speak with the chapter 13 team but again we do not charge a "$75 dollar fee" to speak with an attorney if you are a client. 

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For months I was told that I was good for chapter 7 bankruptcy and they kept losing info I sent took 3 months to get any moving after paying off,once sent to a lawyer chapter 7 bankruptcy was filed and the day before my 341 hearing was told trustee found something and it had to be chapter 13. Then they came back with an un godly amount fired both lawyer and recovery law

  Business Response

  Date: 05/15/2024

  Hi *****,

  We wish you the best with your choice to attempt a consolidation program instead of the bankruptcy.  We hope you are successful in your choice and endeavor. Counsel and the firm still feels strongly that the bankruptcy would have and is the best option but again you are free to make your own choice and we hope you are able to find what you are looking for with your finances and situation.  Our only goal is to help our clients and guide them through the courts and process successfully. 

  We wish you the best with your future endeavors. The courts and bankruptcy process is not an easy one and we do have to abide by the requirements of the trustee and laws in order to effectuate financial relief.  Please let us know if we can be of assistance in the future. 

  Customer Answer

  Date: 05/16/2024

   
  Complaint: 21659050
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 05/16/2024

  I have been told I was eligible for chapter 7 for 10 months even was filed as so you did not do your job and even didn't show for a meeting I want my money refunded so I can get ahold of a repuative company 

  Business Response

  Date: 06/24/2024

  Hi *****,

  We wish you the best with your choice to attempt a consolidation program instead of the bankruptcy. After filing the courts found additional income you did not disclose and you would have been converted from a chapter 7 into a chapter 13 to which you refused and closed the case to try debt consolidation.   We hope you are successful in your choice and endeavor. Counsel and the firm still feels strongly that the bankruptcy would have and is the best option but again you are free to make your own choice and we hope you are able to find what you are looking for with your finances and situation. Our only goal is to help our clients and guide them through the courts and process successfully.We wish you the best with your future endeavors. The courts and bankruptcy process is not an easy one and we do have to abide by the requirements of the trustee and laws in order to effectuate financial relief.   Please let us know if we can be of assistance in the future.

  Customer Answer

  Date: 06/25/2024

   
  Complaint: 21659050
  
  I am rejecting this response because: I gave every income to you and you should not have filed chapter 7 if it was what you expected to do I want my money returned
  
  Sincerely,
  
  *********************

  Business Response

  Date: 07/02/2024

  Hi *****,

  We are going to repost the same answer and state we are excited that the courts and trustee didn't go after you for fraud and not disclosing income to your attorney and the courts when we filed and you signed.

  Please see the disclaimer: Disclaimer: I understand that this is a legal process involving the courts, United States Bankruptcy Trustee, who is subsequently backed up by the ********** of ******* and my answers to these questions and during this process are factual and genuine. The information I am providing and confirming is 100% accurate and truthful to my knowledge. All debts, assets and information about me personally and financially have and will be disclosed in this bankruptcy petition and I understand that once submitted to the courts this information will be reviewed by the courts and I have been honest and forthcoming with ALL information during this process and next steps to have my bankruptcy filed with the United States of America Bankruptcy Courts.

  We wish you the best with your choice to attempt a consolidation program instead of the bankruptcy. After filing the courts found additional income you did not disclose and you would have been converted from a chapter 7 into a chapter 13 to which you refused and closed the case to try debt consolidation.   We hope you are successful in your choice and endeavor. Counsel and the firm still feels strongly that the bankruptcy would have and is the best option but again you are free to make your own choice and we hope you are able to find what you are looking for with your finances and situation. Our only goal is to help our clients and guide them through the courts and process successfully. We wish you the best with your future endeavors. The courts and bankruptcy process is not an easy one and we do have to abide by the requirements of the trustee and laws in order to effectuate financial relief.   Please let us know if we can be of assistance in the future.

  Customer Answer

  Date: 07/03/2024

   
  Complaint: 21659050
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this firm and have followed every directive given. There was a change of attorneys at some point and Ive never spoke to or had any engagement with the current attorney. I was told by the pre-prep clerk, **************, the week of February 14, 2024 that my pre-prep would be finalized and sent to the attorney to file the next week. Id already completed pre-prep with her at that time. It has now been 9 weeks and I cannot get anyone to respond to my calls or emails. *** emailed attorney Wajda on both AVVO and on two of his company emails with no response. I have the *** threatening to put a lien on my bank accounts and still cannot get a response back from my pre-prep clerk, or from ********************* who I spoke with 3 weeks ago And was told hed be getting right back to me. I Called and left a voicemail on their system again yesterday and after 24 hours, still have not received a call back. I need to get this to the attorney and filed and I dont understand why this firm refuses to respond. Id like my case sent over for filing or a full refund of monies paid as nothing has been completed as of yet with the exception of pre-prep phone call. I need to get this handled as I am a disabled veteran living on disability income and cannot afford for the *** to attach a debt to my bank account. My minor child and I will become Homeless.

  Business Response

  Date: 05/13/2024

  *****,

  Your prep with your paralegal team was completed today although the filing attorney and your legal team may still have some additional questions and requirements as discussed in your review today.  Attorney ******* will be scheduling and doing your final review shortly to hopefully move forward to the next steps in the case to filing with the courts.  

  We understand this is a legal process and unfortunately requires diligence and due process but we want to make sure your case is prepped and ready to be filed in the courts properly with no hiccups. That said, we will do everything in our power to try and make the case go quickly and smoothly.  

  Please reach out to us with any questions or concerns regarding your case and situation. We love our clients and hearing back from them about their experience with our firm.
  
  We are here to help you achieve financial freedom and success through the bankruptcy court code and system and protect your federal rights!
  
  Please contact us at ************ anytime Monday - Friday 9:00 AM - 9:00 PM Eastern or contact us at ****************************************