Complaints

This profile includes complaints for Wajda Law Group, APC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wajda Law Group, APC

  6167 Bristol Pkwy #200 Culver City, CA 90230-6649

• 

  Wajda Law Group

  3838 Camino Del Rio North Ste. 225 San Diego, CA 92108

• 

  Wajda Law Group, APC

  11801 Pierce St STE 200 Riverside, CA 92505-4400

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/12/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to file a bankruptcy in may paid in full and still havent got the bankruptcy resolved they never return calls they havent sent any confirmation of progress they informed my to stop making payments on my bill and things thats due and now my car has been repossessed they promised a emergency filing but havent delivered they also told me that it shouldve been filed but ******** messed up my ***** work had to do a prep 3 time because they lost my information and had things that needed to be done properly I requested a refund a long time ago but they only promised 375 dollars out of **** this has been the worse experience ever and I really need someone to investigate this company because Im sure Im not the only one experiencing this anxiety and depression not knowing whats gonna happen next Ive already loss everything and now to pay money trying to recover and to be scammed is an understatement please help me

  Business Response

  Date: 10/23/2023

  Hi Unique,

  Thank you for the time on the phone today and as discussed your case is filed.   Filed Date - 10/16/23 Case Number - 1:2023bk13798 ******** Northern Bankruptcy Court - Please make sure to take your 2nd Credit Counseling course and include your case number. As you have an on-going case we will not discuss opening but again unfortunately the requirements of the bankruptcy courts are that we have to go through the steps. Congratulations on the mile stone to getting your case filed and soon receiving your discharge after your 341 meeting.  We would appreciate it if yo would take this review down as we are not a scam and still actively involved in a bankruptcy case together in the courts.

  Customer Answer

  Date: 10/27/2023

   
  Complaint: 20714115
  
  I am rejecting this response because:
  
  Sincerely,
  
  Unique *****

  Customer Answer

  Date: 10/27/2023

  You claiming you done the paperwork I havent received anything and the matter were suppose to been resolved and still not resolved my car was repossessed a month ago you all told me not to pay on it never gave paper work to even go get the car sent me some number saying this was the file number that dont work took both classes sent certificates had to take both classes over because the process was so all over the place with my paper work had to do the meeting with ******* twice because non of the information was never recorded the service is very s***** and unprofessional no one never calls me after they got my **** which I been asked for a refund month 3 they told me they would only give 300 back when they clearly didnt do anything the minute larce was told about what was happening he never answered the phone again and was very rude this business is very unprofessional and needs to be shut down read the reviews Im not the only one 

  Business Response

  Date: 11/14/2023

  Again your case is filed.  You did not list a reason for the rejection but please contact us at the firm directly.  We have called texted and emailed you multiple times and have not been able to connect. 

• Initial Complaint

  Date:10/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company committed to doing a chapter 7 bankruptcy. However, that was not the case I paid in full. And I still have not received the service that I paid for and its. Then almost to here, I paid in full November of 2022. Also, they may need to do all of my own Paperwork in filing notices.Update as of 10/05 it is almost a year I've started the process.. I received a call after my last review.. and was assured that the prior representation is not how the company runs nor their standards. It's been a year I've been made to take a class 2 times which is a cost to the client of its been over 6 months. I've been told several different things were in place and was required to send and resend the same documents to no avail I spoke with several people no one was on the same page or knew what was next when I finally made it to the Filing clerk he was very rude and chose to tell me how my life is ran. Then I was told they are doing my paperwork to file.. now they don't answer my calls nor respond to my email but I have paid $1700. They make you do all the leg work Mailing out your notices with your own money and still don't file. This is unacceptable.This is my fault because the flags were set in place and I tried to believe in second chance But I really had no chance Nov ************************************************ off rudely to answer what she assumed I wanted to know.. without properly listening she assumed she could read my mind through the phone..-All because I wanted to ask the attorney that gave me the consultation a few more questions..Glad I didnt waisted my money

  Business Response

  Date: 10/08/2023

  Hi ********, 

  Thank you for reaching out.  Your story isn't anywhere near the facts of the case in any way shape or form.  We have been trying to work with you since you paid the fees but we have significant concerns and issues with your case and potentially being considered fraud (as we outlined when we sent you the end of representation letter).  The main issue is that we had many of our attorneys in the firm review your case and continue to follow up with you to provide the required documents, identity verification and bank statements in order to file the bankruptcy.  Understand that our number 1 goal is to achieve a fresh start and successful bankruptcy outcome and discharge in each and every case.  

  When working with clients we very seldomly run across the scenario where the staff or firm feels as though you are intentionally trying to commit fraud and hide potential assets.  However, during your final review and after extensive requests for the required documents we determined that information being provided was purposely inaccurate or untruthful and we still do not have the required documents per the courts to file.  We explicitly outlined the reason for ending representation and outlined the risk for fraud.  In addition to you risking yourself and opening yourself up to potential criminal and legal actions; if the firm or attorneys knowingly help to perpetuate that fraud the firm and attorneys are at risk of losing their license and further action as well.  

  Again, as outlined, when we ended representation with you, we will not put the firm or any client at risk when working with and evaluating cases.  If our attorneys are able to catch and identify the issues I assure you that the trustee, ************* Trustee and ********** of ******* will further have issues when the case is filed.  Thank you for reaching out and we are still willing to discuss the case with you but you will need to provide ALL required documents per the court. 

  Recovery Law Group 

• Initial Complaint

  Date:07/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first spoke with Recovery Law/ Wajda Law on July 15th 2022. I went into a payment arrangment which was fully paid by October 6th 2022 They requested all of our documents and we were also adised on July 15th not to pay anymore of our credit bills. We called back on 10/31/22 to follow up on our case at which point they scheduled out our prep 1 with pre prep meeting on december 13. On December 13th the original person called out so we waited on hold for 30 or more min for the fill in to "read" our file because they were not prepared to take us. We called in a few weeks later and they had no record of that meeting so they had to schedule another prep 1 with pre prep meeting yet another 2 months out on 02/14/23. I have also been sending all of our documents so they are up to date. On 2/28 i was served court papers from one of my creditors i asked yet again for some help and gudance nobody responds. Someone give me their email to send things to and they no longer work there but I only learn this when i call in and get transferred all around the company. Everyone shifts the blame, nobody is ever responsible but us. I do everything they ask for and sure enough im one paystub behind because they "sent me to the attorney" soi i thought i was done with everything but oh wait now they cant find my documents from november on, then its from jan on, then oh i have nothing after March and just today it was nothing since September. Our credit counseling expired because its only good for 6 months so I have to pay for a new class, and dont you know now the prep is out of date too because thats only good for 3 months. We are on the second attorney and yet again they no longer work with this attorney. So we need a new appointment which is likely 2 months or more out we get hung up on more times than i can count. I think i was scammed and i have an actual court date for a judgment against me. I just want my life back so i can stop feeling so bad about this all. I DON'T TRUST THEM.

  Business Response

  Date: 07/24/2023

  Thank you for reaching out and we understand the frustrations with the bankruptcy process and work to get as it is not as easy as flipping a light switch. Your case has been set and your filing attorney *********************** will be in touch for your final review prior to filing as required by the bankruptcy courts and laws in accordance with filing for bankruptcy.  We have been in communication with you and will continue to as your discharge and successful bankruptcy and fresh start is our number 1 priority and goal.  

  Please also understand that any time throughout the bankruptcy and process your filing attorney, bankruptcy trustee and the courts can and WILL require additional documentation as is the process.  We are working hard and diligently to make sure you get your case filed and discharged satisfactorily.

  Please reach out to us with any questions or concerns regarding your case and situation. We love our clients and hearing back from them about their experience with our firm.
  
  We are here to help you achieve financial freedom and success through the bankruptcy court code and system and protect your federal rights!
  
  Please contact us at ************ anytime Monday - Friday 9:00 AM - 9:00 PM EST or contact us at ****************************************.  We always answer client calls and discuss and address issues with our clients. 

   

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These guys will give you the run around non stop. That is there attempt to run out the clock on you being able to get any money back from your bank. Will claim "services rendered", but never actually do anything. 100% a scam. They spend more effort fighting your chargebacks than they do filing your bankruptcy.Multiple calls, payment plan finished early and all my documentation was updated as frequently as was ask but was left in the dark for months. Multiple calls, emails and nothing. Left with the same response. My "lawyer" never contacted me. When reached out they claimed that it should've heard a response, and my state did not require a second meeting. They will take your money and run out the clock. You will be better off searching for a bankruptcy lawyer through the ************************* There is a reason the Recovery Law Group has multiple sanctions against them. Do your research.

  Business Response

  Date: 09/25/2023

  Hi ****,

  We are a law firm and bill for our time and the work performed.  You also did a chargeback on your card for the last 2 payments to work towards the completion of your fees in order to get to the final steps in the bankruptcy process.  It's not a "scam" but you do need to pay the contractual fees outlined in the executed retainer agreement. 
  

  Thank you for continuing to follow up and we are again sorry and saddened by your experience, however, again as we stated previously this is a requirement and the process of the bankruptcy courts and legal system.  All clients MUST submit the proper and adequate documentation in the manner and fashion that is required from the ************* **************** and bankruptcy courts and the fees MUST be paid in full.  These are not the "firm's requirements" but rather the requirements of everyone and anyone trying to file bankruptcy in *****************.  

  We do help 10's of thousands of consumers and people across ***************** per year and push extremely hard for our staff and firm to provide an amazing experience for what we think is the best legal representation possible to clients, however, we understand that it is a process and does require some work on your end as well in terms of providing the proper and necessary documents and speaking with our staff and attorneys.  

  Every client must go through the petition and schedules of their case with a licensed attorney prior to filing and must also be accountable and comply with the request and compliance of being truthful and honest about the information provided.  We are at the end of your case and the final step before filing once you get the final documentation requested in and speak with your filing attorney for the final review of the case as requested. 

  We understand the situation and wish there was more that we could do in this instance as a refund but substantial work and costs have been performed for your case.  Legal counsel's job and role is to interpret the law and report the best possible outcome and solution to our clients.  There is considerable work that is done for every case and file that is opened which is why, it is fine, if you decide not to continue with the bankruptcy and move forward, however, for work completed and performed it is billed at the hourly rate and outlined in the retainer agreement for all clients.

  In terms of the documents the courts are very particular and we cannot use or accept "poor quality documentation" (meaning illegible or unreadable) and we cannot accept screenshots either.  However, our documents team IS here to assist in any way we can and available Monday - Friday from 9:00 AM - 9:00 PM EST.  If you change your mind and would like to move forward we are here to assist.
  
  

  
  

• Initial Complaint

  Date:06/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on a payment plan to have the vendor (Recovery Law ******************************************************* file a Chapter 13 on my behalf once I paid them the service fee of $1,813.00 via *********************************************************** before 09/09/22 and from 09/09/22 to 01/05/23 there was supposed to be (17) automatic charges taken out from my debit card but on 01/06/23 I called the vendor and told them that out of the (17) automatic charges, I only had (1) automatic charge that cleared which was on 09/09/22 which meant all the other (16) automatic charges did not post and the vendor needs to stop the automatic charges. I told the vendors Accounting Manager (*******) on 01/06/23 to make a 1-time payment of $200 and that I would be manually making the payments from now on. I also demanded that ******* remove any and all credit/debit cards that they have on file for me and for her to send me proof that she has deleted all of the credit/debit cards. ******* stated she was having internal accounting problems with their system and she wouldnt be able to delete the credit/debit cards until those problems are resolved. She did say however, that she would take the 1-time payment from me that day (01/06/23) using my new card and after the payment clears, she would disable any automatic charges off any and all of my credit/debit cards. She also stated that she would follow back up with me when she was able to remove all of the credit/debit cards. I assumed ******* did what she promised since I havent seen any automatic charges since January 2023, which was (5) months ago, until the day before yesterday (06/06/23) when out of the blue, I see another automatic charge of $200. Yesterday (06/07/23) I called the vendor and demanded that the vendor refund the $200 but now the vendor is stating that I authorized the automatic charge when I gave ******* my credit/debit card number back in January. This is False !!!! This is Theft !!!! This is Fraud !!!!! This is Not Legal !!!!

  Business Response

  Date: 06/08/2023

  Hi *****,

  There are multiple issues with your complaint and statements of fact here.  You retained the firm for services and we were working toward a chapter 13 to be filed with the courts.  You were making payments and we were working on the case together.  You made a few payments toward the bankruptcy and continued to contact the firm with regards to your questions and legal advice throughout the time you retained the firm.  You cancelled the bankruptcy and contacted the firm to cancel on 6/7/23.  You continuously contacted the firm throughout the day using profane language and berating the staff including phone calls and emails.  We told you that we would end representation and close your file as you wished during that time.  We understand that you no longer want to pursue the bankruptcy but work is billed at the time and outlined in the retainer you executed with the firm when you contacted us to start representation. Our client files and staff document every call and procedure with all clients. 

  In this instance, per your request, we have ended representation.  If you need anything further you can contact the firm but t be clear were never told that you wanted to cancel until 6/7/23 when we closed your case file. You never filed the chapter ********************* through the firm as you still had outstanding fees.  You were not making payments in a chapter 13 plan with the courts. 

• Initial Complaint

  Date:04/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this firm to assist with my bankruptcy filing in 2022-towards the beginning of the year. I began making payments towards the retainer fee of $1850.00 in march of 2022 and completed my payment plan in September of 2022. I have had ONE meeting since that date to discuss the documents they required me to submit in order to proceed with filing. Since December, I have not been able to speak with anyone in-depth regarding my case nor has my bankruptcy been filed by this firm. My most recent contact attempts by phone have been answered, but I am regularly told their system and/or internet is down and I would be contacted when it is back up. To date, there has been no progress with my case and I have since been on the receiving end of 2 suits from creditors as a result of their inactivity.

  Business Response

  Date: 04/27/2023

  Hi *********,

  I know we just spoke and connected regarding your case.  I won't go too into detail here due to attorney client priveledge but as you know we had to wait in order to be able to file the Chapter 7 due to some extenuating circumstances at the time with your case per the means test and advice from your attorney.  We would love to work with you and continue to finish the case.  We will be in touch shortly and I don't want to give up on this process. You are so close and we will get the results you want with your case and reach your goals.  

  You can reach ** anytime Monday - Friday from 9:00 AM - 9:00 PM EST at ************.  I am also including the information and contact information that is on every email and correspondence for your reference as well in case you need to reach **:

  Direct Dial Numbers for ******************************************** for Current Clients who are Not Paid In Full: ************
  Chapter 13  / Post Filing Chapter 13 Team: ************
  For Chapter 7 Cases or Bankruptcy Prep Team: ************
  Documents Team: ************
  Signings Team: ************
  Trustee Document Requests: ************

  We will be back in touch.

  Please reach out to ** with any questions or concerns regarding your case and situation. We love our clients and hearing back from them about their experience with our firm.
  
  We are here to help you achieve financial freedom and success through the bankruptcy court code and system and protect your federal rights!
  
  Please contact ** at ************ anytime Monday - Friday 8:30 AM - 8:30 PM EST or contact ** at ****************************************

   

• Initial Complaint

  Date:04/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told to stop payments on two credit card debts and also to stop paying ssa and irs. For this advice I couldve gotten liens against me from the irs and ssa. For the two credit card debts I did stop I received two late marks on my credit score and now it will take me years for this to come off my rating.I was misinformed by **** and his law group. They cost me my good credit score. Im not mad about the money I lost from them from stopping to proceed with the bankruptcy Im more upset about the bad advice they gave me.

  Business Response

  Date: 04/18/2023

  Hi *****,

  When filing for bankruptcy and continuing the process these issues would be handled in the bankruptcy.  In your situation you changed your mind and decided to stop the process and moving forward.  Further, it is explained to clients what debts will be discharged in the bankruptcy process and how assets and everything will be affected and how the bankruptcy process will handle them once filed.  The information provided is discussed and you are free to make the choice.  We do not recommend not paying bills and assets bet explain what debts will be eliminated in the bankruptcy process and how certain assets and secured debts will be handled. 

  When you choose to stop the process with the bankruptcy and no longer continue there will be repercussions from the decision and how you handled the finances.  Our goal with any and all clients is to get them through the process and provide the highest level of legal representation possible.  That said, when you start something and stop half way through their will be outcomes from the choices of the original decision.  This is what happened here since you did not decide to continue with filing bankruptcy and the legal representation. 

  Recovery and Wajda Law Group's sole focus is provide representation to consumers utilizing the bankruptcy laws to help consumers in ****************************.  We serve clients in over 40 states in Chapter 7 and Chapter 13 cases and help thousands of people get on the path toward financial freedom every year.   We help our clients overcome traditional obstacles that exist in navigating the bankruptcy process.  Among them, we help clients get started by making it easier for them to find and engage counsel.  

  The advice and legal representation provided is based on your set of circumstances and the issue to move forward with the bankruptcy for financial relief.  We are here to help you achieve financial freedom and success through the bankruptcy court code and system and protect your federal rights!

  We are happy to help and willing to work with you again if you run into an issue and want to file for bankruptcy. 

  Please contact ** at ************ anytime Monday - Friday 8:30 AM - 9:00 PM EST or contact ** at ****************************************

   

  Customer Answer

  Date: 05/04/2023

   
  Complaint: 19934909
  
  I am rejecting this response because:
  You said you were writing letters to the companies to stop them from doing anything adverse to my credit rating. No letter were sent to the *********** and mcu on my behalf to stop them from with charging me with two months late. You didnt do what you were paid to do even if i stopped the bankruptcy process. I want my money back you didnt stop them from going after me like you said you was going to. I asked for a. Refund from you for this reason  and you refused stating you did what you were supposed to if you did do that why did I get toe late charges on my credit report? Downgrading my score after I followed your request to stop payments cause they were going to cease and desist from messing me up they didnt t stop as you said they would. I want a refund since they messed up my credulity per your advice.
  Sincerely,
  
  ***********************

  Business Response

  Date: 05/12/2023

  *****,

  I am sorry you feel this way about your situation, however, the letters are strictly to notify the creditors / debt collectors of legal representation and revocation of consent to be contacted for debt collectors ( An original creditor may attempt to collect a past due debt or account itself, or it may hire a debt collector. A debt collector is generally a third party who has been contracted to collect your debt or account - Great article abut this from the **** here: *************************************************************************************************************************************************************************************************************************************************.). 

  We never advised you that it had anything to do with stopping your credit score from going down or the ability for original creditors to stop from taking money from your account via automatic ACH / setup payments, etc. That is not the purpose of the letters.    Regardless, the reality is you changed your mind about the bankruptcy and decided not to move forward.  The information you allege is just not true or factual in terms of the process and how we operate with clients as a firm.  

  There is considerable work that is done for every case and file that is opened which is why, it is fine, if you decide not to continue with the bankruptcy and move forward, however, for work completed and performed it is billed at the hourly rate and outlined in the retainer agreement for all clients which is executed when you decide to hire the firm and move forward.

  We have costs to pull credit reports, notify creditors, send certified letters(on behalf of clients) , pay staff and open the case file and documents in the office per the legal process with software and physical overhead.
  If you would like to continue the process we are here to assist and help but our staff has to be compensated for their time and we must make sure to cover costs for cases and clients when we open a case file and have a signed retainer agreement and contract outlining the fees and process. In your case we have opened the file, started the petition, documented creditors, filed the retainer agreement internally and begun the legal protection process internally (all of which requires human capital, time, software and overhead costs).  That said, we have performed the work and have your case and files prepared so that if you decide to move forward we can finish the case requirements and documents to be filed with the bankruptcy court if you decide to finish paying the fees and move forward.

  Please let ** know and reach out to the operations manager with the firm so we can discuss options and the ability to assist further at any time. The client services line is ************.  We are in the office from 8:30 AM - 9:00 PM EST Monday through Friday.  
  
  

• Initial Complaint

  Date:02/10/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have fully paid my case and sent required documents in October. Continue to receive requests for information and I asked what was specifically missing. Heard nothing but generic emails. Woke up to a levy attached to my account and $1200 gone leaving me $800 overdrawn. Wasn't I supposed to be protected? I had to call them on Monday after spending the weekend frantically calling and emailing for help. I have spent about TWO weeks circling around for the SAME documents request. The levy is about to be deducted again and if it does, I will have to drop out of school. How is this okay? These people did more damage to me than the levy because I trusted them.

  Business Response

  Date: 02/27/2023

  Hi ******, 

  We left a message for you regarding your case to get some more details. We need to know when the **** was taken out of your account as the case was filed as discussed. 

  As you can see below we have filed the case and need additional information from you pertaining to the Levy as it potentially is a violation of your federal rights and the Automatic Stay in place with the filing of the bankruptcy.

  Further, please reach out to the firm about this issue so we may assist.  In terms of the documentation this is requested and required from the Bankruptcy Courts and ************* Trustee in order to complete the requirements and achieve the discharge for your bankruptcy case. This is standard in all bankruptcy cases.

   

  Please call the firm directly and we also left a message for you and sent a text message pertaining to this issue. Thank you 

   

  ***NOTE TO PUBLIC ACCESS USERS*** ******************* of ***************** policy permits attorneys of record and parties in a case (including pro se litigants) to receive one free electronic copy of all documents filed electronically, if receipt is required by law or directed by the filer. PACER access fees apply to all other users. To avoid later charges, download a copy of each document during this first viewing. However, if the referenced document is a transcript, the free copy and 30-page limit do not apply.**** Bankruptcy Court ********** Northern Bankruptcy Court Notice of Electronic Filing The following transaction was received from Scheduled Automatic Assignment entered on 2/10/2023 at 11:01 PM PST and filed on 2/10/2023 Case Name: ****************************** Case Number:23-50147 Document Number:6 Docket Text: First Meeting of Creditors with 341(a) meeting to be held on 3/15/2023 at 12:00 PM via Tele/Videoconference - www.canb.uscourts.gov/calendars. Last day to oppose discharge or dischargeability is 5/15/2023. (Scheduled Automatic Assignment) The following document(s) are associated with this transaction:23-50147 Notice will be electronically mailed to: ************************** ******************** **************** Office of the **** Trustee / SJ ***************************** ******* ********************* on behalf of ************************************* ******************************************************** *******************************

  Customer Answer

  Date: 03/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/16/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted ******** Law Group, ******** ***** to gain information about possible ********** protections. Instead, I ended up receiving incorrect information while I was under distress. I was told that I could start the following week, but when I sent an email that I had changed my mind, I received a threatening phone call from a woman who said I was committing fraud. This is a completely disreputable company and I am also filing a complaint with the Bar Association.

  Business Response

  Date: 12/07/2022

  Business Response /* (1000, 5, 2022/11/21) */
  Hi *******,
  
  With regards to your complaint I would like to point on several facts in regards to your situation and request for legal representation with out firm. When you sign a retainer agreement with a law firm to retain services and perform legal work it is a legally binding process and contract for services in which you did execute and sign requesting assistance from our staff and attorneys.
  
  Further, you did not pay the firm ANY money even though you legally retained the firm for the purpose of filing ********** and requested assistance.. multiple times when you contacted us for more letters of representation.
  
  In addition, our firm completed the ********** petition with you and spent over an hour with you going over debts and assets and providing legal advice via your attorney AFTER you signed the contract and retainer requesting legal representation and work.
  
  We further incurred costs on our end pulling your credit report with ********** (not free) and also enrolled you (per your request) in the consumer protection and litigation team sending you letters for notice of legal representation and revocation for creditors and debt collectors to contact you AND stop harassment / harassing phone calls pertaining to collecting the debt and protect your federal rights.
  
  I am not sure what "incorrect information" you are referring to but I assure that we help in excess of 15,000 people per year to access and understand their legal rights under the ********** court code and system.
  
  You took advantage of the firm and our services - executed a contact and retainer agreement with the firm and then requested additional services and letters be sent to creditors / debt collectors after the fact on your behalf the following day after you retained and used our services.
  
  The 1600+ 5 star ****** reviews from clients who actually worked with the firm for their legal work, I believe, think otherwise that your claim that we "are a disreputable company and law firm" considering we have helped so many individuals.
  
  While we never want anyone to file a bar complaint or be dissatisfied, in this instance, you have paid $0 dollars in any way shape or form to the firm for services and executed a retainer agreement that you DID sign and execute with the firm AND took advantage of legal advice / services including our firm sending letters and notification of legal representation to your creditors AND pulled your credit report while working on your case at the time for well over an hour.
  
  I would yet again like to point out that you paid the firm (for services that you requested) $0.00 dollars or money in any way shape or form.
  
  We are here to help you achieve financial freedom and success through the ********** court code and system and protect your federal rights.
  
  Please contact us at ************ anytime Monday - Friday 8:30 AM - 8:30 PM EST or contact us at ************************* to discuss this issue.

• Initial Complaint

  Date:09/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired for a bankruptcy case made payments to cover the $1800 fee as required. Attorney stated could not file chapter 7 and would need to file chapter 13, when asked questions regarding this and what would happen if something unforeseen financially occurred attorney stated we would be in default then ceased communication with his client. As it stand's nothing has been done as far as filing any bankruptcy by the attorney, nor has the attorney even attempted to communicate on whether I wish to proceed or not.
  I regret hiring an attorney out of state and would advise anyone thinking of hiring this firm to do so cautiously. I know i have lost my money )let the buyer beware is literal in this instance) I do not expect any resolution because I know there will be a response saying how much work they put into it and how much research they did, and blah blah blah so I know nothing's gonna come of this.
  This is literally more of a warning to anyone thinking of hiring this firm because once you do and you pay them the $1800 they want if you don't agree with what they're saying or if you question what possible outcomes might be, they will not reply, and you will never see your money again. I have back-and-forth emails to verify everything I'm saying. I would like a portion of my money returned to me but I know that will not happen( the rich have to get richer) at any cost.
  

  Business Response

  Date: 10/14/2022

  Business Response /* (1000, 5, 2022/09/30) */
  Hi ******* we reached out again today as a follow up to your case via text and email. We are here and happy to assist and continue with filing your case as discussed but per this complaint will follow up with you about your representation. During your final review and going through the schedules and petition together we advised that we still need the rest of your pay stubs so we could verify the means test per the requirements of the bankruptcy courts but that the ones you submitted were significantly off from what you reported during the consultation.
  
  We asked at this time for additional verification and to submit the most up to date paystubs.
  
  In addition, there is no bait and switch but we have to follow the rules of the bankruptcy courts and district and rely on information provided during the consultation.
  
  We understand the situation and wish there was more that we could do in this instance as a refund but substantial work and costs have been performed for your case. Legal counsel's job and role is to interpret the law and report the best possible outcome and solution to our clients.
  
  There is considerable work that is done for every case and file that is opened which is why, it is fine, if you decide not to continue with the bankruptcy and move forward, however, for work completed and performed it is billed at the hourly rate and outlined in the retainer agreement for all clients.
  
  We have costs to pull credit reports, notify creditors, send certified letters(on behalf of clients) , pay staff and open the case file and documents in the office per the legal process with software and physical overhead.
  
  If you would like to continue the process we are here to assist and help but our staff has to be compensated for their time and we must make sure to cover costs for cases and clients when we open a case file and have a signed retainer agreement and contract outlining the fees and process. In your case we have opened the file, started the petition, documented creditors, filed the retainer agreement internally and begun the legal protection process internally (all of which requires human capital, time, software and overhead costs). That said, we have performed the work and have your case and files prepared so that if you decide to move forward we can finish the case requirements and documents to be filed with the bankruptcy court if you decide to finish paying the fees and move forward.
  
  Please let us know and reach out to the operations manager with the firm so we can discuss options and the ability to assist further at any time. The client services line is ************* We are in the office from 8:30 AM - 8:30 PM EST Monday through Friday.
  
  Thank you for contacting us regarding this matter and we would like to figure out a way to work together and achieve the goal that we started from the beginning.
  
  It is just very challenging as we don't have a tangible product like say a tv (or some physical product) that could be returned and resold which I think we are all used to in consumer returns and refunds. With legal services and representation this is not the case. We are here to help you and want to make sure that we achieve a fresh start and financial future for you and your family. If you would still like to cancel you will need to speak with your lawyer ********** at ************.
  
  Look forward to hearing back from you.