Complaints

This profile includes complaints for Wajda Law Group, APC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Wajda Law Group, APC

  6167 Bristol Pkwy #200 Culver City, CA 90230-6649

• 

  Wajda Law Group

  3838 Camino Del Rio North Ste. 225 San Diego, CA 92108

• 

  Wajda Law Group, APC

  11801 Pierce St STE 200 Riverside, CA 92505-4400

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a very terrible unprofessional experience with this organization. I originally contacted them for a free consultation in which they had me sign documents and didnt ever tell me about a $350 fee. I never paid them anything as I called to cancel due to zero communication. It seemed very fraudulent as the lawyer never requested documentation from me or even contacted me. I think this organization is very unprofessional when I called to cancel the two ladies who would not provide their names started screaming at me and would not provide their names and ended up hanging up on me. This is absolutely the most unprofessional law firm I have ever worked with. They get you to sign these documents unaware of what you are signing. I wouldnt recommend them to my worst enemy.

  Business Response

  Date: 02/06/2024

  Hi *********, 

  We are sorry you feel that way but candidly that is just completely untrue based on the account of your experience. You contacted the firm and requested assistance and legal representation - We provided you with a consultation and discussed the process and getting started with legal representation and filing bankruptcy with our firm in detail. We explicitly outlined everything in a retainer agreement executed by you and initialed,specifically, in the retainer agreement discussing the fees and work performed. 

  We registered you for our client portal that you have access to 24/7 and 365 days a year mycase.recoverylwagroup.com, as well as, we are open from 9:00 AM - 9:00 PM Eastern Monday - Friday.  We pulled the call logs and you were told that you can absolutely cancel but would be required to pay the fee, as outlined, and discussed in the retainer agreement for the consumer protection work and process completed with pulling your credit report and creating the legal representation letters and additional legal advice and services. You became upset and threatened the agent stating that it wasn't right that we would charge for our time and the legal representation discussed and provided.  This was covered during the process you executed the retainer agreement with multiple staff and people including your attorney, paralegal(s) and the customer care team.  

  Further, you did speak with a licensed attorney, ***********************,and executed the retainer outlining fees further at that time and discussed with a paralegal during the signing and creation of your bankruptcy petition after setting up your payment plan and registering for the client portal. 

  Also, to be clear ********* we have pulled your credit report, created letters of representation, revocation of consent to be contacted and disputed the debts with the creditors and debt collectors we went through during the signing and petition creation. Also, we created and started the petition and work for the bankruptcy to be completed and to date you have not paid the firm $1 single dollar as this was all done on your request and execution of the retainer agreement with the law firm.

  If anything changes and you would like to continue the legal process, we would be happy to assist but your review of the representation and legal services is not based in any sort of fact and flat out untrue. 
  We are here to help you achieve financial freedom and success through the bankruptcy court code and system and protect your federal rights!
  
  Please contact us at ************ anytime Monday -Friday 9:00 AM - 9:00 PM Eastern Time or contact us at ****************************************

  Customer Answer

  Date: 02/06/2024

   
  Complaint: 21213649
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid 1800$ to file bankruptcy and sent all documents to them and they didnt file bankruptcy so I have changed my mind now that two years have passed and they wont refund my money and they didnt do anything for me.

  Business Response

  Date: 01/31/2024

  Hi *****,
  
  We have issued your refund for the fees you are entitled to minus the work performed but I want to reiterate, that your review of the situation is wildly inaccurate and far from the truth.  You must submit the documents requested by the bankruptcy courts as instructed. Also, during your preps that we have scheduled it has "come to light" that you did not disclose everything to your attorney and the firm upon the initial signing and hence requires the additional documentation that we have asked for in order to move forward with filing your case in the bankruptcy courts.
  
  In addition sir, we have reached out constantly and when we do connect you flat out refuse to provide the documents and have stated in writing that you will not provide them and that "this is what you are paid for" and become combative with staff. We are here to help and assist and love what we do but we have to work together and we do not have access to your required documents with out you providing them to us. Also, after the prep with your paralegal, our teams, reach out to you daily trying to move the case forward and we cannot connect or reach you, including texting, calling and emailing you.
  
  We sent you an email again with the required documents on 1/9/2024 and have attempted to reach you 5 times since that date to no avail and none of the documents provided as required by the courts.
  
  Again, thank you for continuing to follow up and we are again sorry and saddened by your experience, however, again as we stated previously this is a requirement and the process of the bankruptcy courts and legal system. All clients MUST submit the proper and adequate documentation in the manner and fashion that is required from the ************* **************** and bankruptcy courts. These are not the "firm's requirements" but rather the requirements of everyone and anyone trying to file bankruptcy in *****************.
  
  We do help 10's of thousands of consumers and people across ***************** per year and push extremely hard for our staff and firm to provide an amazing experience and what we think is the best legal representation possible to clients, however, we understand that it is a process and does require some work on your end as well in terms of providing the proper and necessary documents and speaking with our staff and attorneys.
  
  Every client must go through the petition and schedules of their case with a licensed attorney prior to filing and must also be accountable and comply with the request and compliance of being truthful and honest about the information provided. We are at the end of your case and the final step before filing once you get the final documentation requested in and speak with your filing attorney for the final review of the case as requested.
  
  In terms of the documents the courts are very particular and we cannot use or accept "poor quality documentation" (meaning illegible or unreadable) and we cannot accept screenshots either. However, our documents team IS here to assist in any way we can and available Monday - Friday from 9:00 AM - 9:00 PM Eastern.
  

  At this point per YOUR REQUEST we have closed the file and ended representation. 
  
  Please contact us at ************ anytime Monday - Friday 9:00 AM - 9:00 PM Eastern or contact us at ****************************************

• Initial Complaint

  Date:01/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I first discussed the case with Mr. ********************** over the phone, I was unemployed, and he advised me I should file Chapter 7. I did not have the money for the attorney fees. While saving money for the costs, I found a job in May 2022. When I made the first payment, I told the customer service representative I had a job. He transferred my call to an attorney with the group, who told me I was no longer eligible for Chapter 7 and would need to file for Chapter 13. I sent the payment in August 2022 and signed a retainer with the Recovery Law Group to facilitate the Chapter 13 bankruptcy. I sent them all the necessary documents listed on a checklist they sent (pay stubs, monthly bank statements, car title, apartment lease, credit report, credit counseling certificate). I was sent a petition to review in August 2022 and was instructed to call Recovery Law Group on September 19, 2022, for a pre-petition final review. The review was canceled and rescheduled for September 20, 2022. When it was time for the call on September 20, 2022, no one answered the phone (no voicemail option). I emailed and called the customer service number, and after several attempts, a representative responded to my call. She advised that they tried to contact me about the cancelation but were unsuccessful and scheduled the call for 1 pm the next day. On September 21, 2022, I called, but no one answered, and there was no voicemail. After emailing customer service and calling several times, ********* answered the phone and scheduled me to call a paralegal named ***** later the same day at 3 pm. ********* advised me the person who was supposed to be on the call on September 20, 2022, was sick. I called at 3:00 pm on September 21, 2022, and ***************************** was assigned to my account instead of *****. I informed ****** the information on the petition needed to be corrected because my expense totals were low, and it referenced bankruptcy statutes from the ******************. She was unfamiliar with my account and had me on hold for a significant amount of time. ****** sent me a revised petition that same day (9.21.22). The revised petition had the same incorrect information on it as the original. I called and talked to ********* on September 22, 2022, and informed her the petition was still wrong. ********* advised me to fill in the correct information on the petition, email it to the general documents email address, and titled it Urgent revised petition. So, I did as she instructed and emailed it on September 23, 2023, and ****** replied to the email the same day. On October 1, 2022, I emailed customer service and asked for the paralegal supervisor's contact information. I could not get anyone to contact me about the petition I sent on September 23, 2022. I never got a response and was sent an invitation for the final review on October 5, 2022, at 11:30 am. I called Recovery Law Group on the 5th at 11:30 am and was advised the review wasnt until October 7, 2022. I became frustrated and asked to speak to a supervisor. The supervisor chose to be obnoxious instead of being constructive and assisting his employers customers. He claimed the review was scheduled for the 7th and never was for the 5th. I have the emailed invitation that indicates it was scheduled for 10.05.2022. Someone rescheduled the call without notifying me. I called and spoke to ****** again on October 7, 2022. After reviewing the petition I marked up, she advised me to file Chapter 7. She sent a 2nd revised petition, which was incorrect because it had the statutes from the wrong state. I sent a follow-up email on November 1, 2022, and never received a reply. The following email I sent was on February 19, 2023, inquiring about the status of my bankruptcy. ********************************* with Recovery Law Group replied to my message on February 20, 2023. She sent a message to a local attorney who works with Recovery Law Group to contact me about filing the petition in court. I emailed ********* on February 22, 2023, advising that he never contacted me. She informed me she would try again.On February 23, 2023, I sent ****************** an email terminating my relationship with the Recovery Law Group and Mr. **********************. I also mailed a letter to Mr. ********************** informing him of the termination and to send me an itemized bill and refund the remaining amount. ************, who was the local attorney, tried contacting me hours after I terminated Recovery Law Group's representation. I have never received an itemized invoice or refund.

  Business Response

  Date: 01/22/2024

  *********,

  Thank you for continuing to follow up and we are again sorry and saddened by your experience, however, again as we stated previously this is a requirement and the process of the bankruptcy courts and legal system.  All clients MUST submit the proper and adequate documentation in the manner and fashion that is required from the ************* **************** and bankruptcy courts.  These are not the "firm's requirements" but rather the requirements of everyone and anyone trying to file bankruptcy in *****************.  You chose to opt out and ended representation with the firm back in February of 2023.  I am unsure why you are now almost a year later reaching out for a case that you opted out of and filing a BBB complaint but again we respect your wishes to cancel and end representation. 

  You also stated you had other legal representation at that time, however, when checking the court docket we do not see that anything was filed at this time.  If you need assistance or would  like legal representation we would be happy to assist. 

  In your case we have spent significant effort and time on the case to get to the point that we were ready to file and on your final review with your bankruptcy attorney.  Please confirm you received the itemized breakdown of the work performed on your account from Feb 2023 and if you would like another copy we could mail it out to you again. 

  We do help 10's of thousands of consumers and people across ***************** per year and push extremely hard for our staff and firm to provide an amazing experience and what we think is the best legal representation possible to clients, however, we understand that it is a process and does require some work on your end as well in terms of providing the proper and necessary documents and speaking with our staff and attorneys.  

  Every client must go through the petition and schedules of their case with a licensed attorney prior to filing and must also be accountable and comply with the request and compliance of being truthful and honest about the information provided.  We are at the end of your case and the final step before filing once you get the final documentation requested in and speak with your filing attorney for the final review of the case as requested. 

  In terms of the documents the courts are very particular and we cannot use or accept "poor quality documentation" (meaning illegible or unreadable) and we cannot accept screenshots either.  However, our documents team is here to assist in any way we can and available Monday - Friday from 9:00 AM - 9:00 PM Eastern.   

  There is considerable work that is done for every case and file that is opened which is why, it is fine, if you decide not to continue with the bankruptcy and move forward, however, for work completed and performed it is billed at the hourly rate and outlined in the retainer agreement for all clients.

  We have costs to pull credit reports, notify creditors, send certified letters(on behalf of clients) , pay staff and open the case file and documents in the office per the legal process with software and physical overhead.

  If you would like to continue the process we are here to assist and help but our staff has to be compensated for their time and we must make sure to cover costs for cases and clients when we open a case file and have a signed retainer agreement and contract outlining the fees and process. In your case we have opened the file, started the petition, documented creditors, filed the retainer agreement internally and begun the legal protection process internally, compiled the petition and chapter 13 plan, had multiple reviews and and at the last minute you determined you would like to end representation and we obliged (all of which requires human capital, time, software and overhead costs). 

  Please let us know and reach out to the firm so we can discuss options and the ability to assist further at any time. The client services line is ************.
  
  
  
  
  

• Initial Complaint

  Date:01/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were referred to an attorney by a debt consolidation company to help us deal with our debt. Attorney ***************************** suggested we file for Chapter 7 based on our situation. We agreed, but the $1,850 filing fee was a burden, and we were told we could pay $100 per month until the fee was paid.Unfortunately, things started going downhill from there. I discovered a lien against me and immediately informed the attorney. After paying the remaining balance, we were ready to file our Chapter 7 petition. We provided all the necessary information but never heard back from the attorney. We could not get through to the attorney despite calling the law firm multiple times.We eventually canceled our retainer with the law firm and requested a refund. However, we were told we could not receive a full refund and were only *********** a partial payment based on the work done on our case, which was entirely unacceptable.To make matters worse, we received three lawsuits summons from credit card companies, threatening to file bank levies and seize our assets. We contacted a local attorney, who informed us that we did not qualify for Chapter 7, which was the option given to us by the Wajda Law firm. Instead, we only qualify for Chapter 13, but the high payment would put us in a difficult position.We paid the Wajda Law firm and expected better results and service. It's frustrating that they put us in such a difficult situation for a year. We deserve better treatment and a fair refund of our money, and we demand it. The Wajda Law firm did not do a means test to alert us that we made too much money and could not qualify for Chapter 7. They misled us, and we were told we only needed to provide six months of earned income. However, the means test takes your yearly gross income, and their responsibility was to know.

  Business Response

  Date: 01/17/2024

  Hi *****, 

  We have reviewed the file and gone through your account and unfortunately none of this review is factual or true about the experience you were told and provided by the firm.   There have been extensive conversations and discussions between you and multiple staff and attorneys within the firm about this situation and your case.  We have refunded the filing fee to you and billed for the work completed on your case to which we have now accepted your request to end representation.   The fact is that you did qualify for a Chapter 7, as discussed, and outlined many times to you during the process, however, you then got a new job making $120,000.00 dollars per year and there are rules and parameters with the bankruptcy court code and system.  This was NOT your situation when you retained the firm for your bankruptcy.  

  In terms of communication, *****************************, and all staff connected and discussed your case in detail whether on the phone or via email immediately.  Every email responded to and discussed within 24 hours or less based on the case notes and file. 

  We understand your frustrations but it comes down to you now making more money. Again, not something we have control over. As facts change, so do the outcomes. The moment we were made aware of the income we provided you the updated outcome of your bankruptcy. You two (you and your wife) chose not to work with us and requested the refund and closed the file with the firm to end representation.  It seems (based on your response and complaint here) you sought legal counsel elsewhere and were told the same outcome and resolution.

  In addition, All clients MUST submit the proper and adequate documentation in the manner and fashion that is required from ***************** **************** and bankruptcy courts and it will be reviewed and a determination made by the ************* Trustee and bankruptcy courts.  These are not the "firm's requirements" but rather the requirements of everyone and anyone trying to file bankruptcy in *****************.  

  We do help 10's of thousands of consumers and people across ***************** per year and push extremely hard for our staff and firm to provide an amazing experience and what we think is the best legal representation possible to clients, however, we understand that it is a process and does require some work on your end as well in terms of providing the proper and necessary documents and speaking with our staff and attorneys.  Further, there are rules and parameters to which attorneys and clients must abide by and follow.   

  Every client must go through the petition and schedules of their case with a licensed attorney prior to filing and must also be accountable and comply with the request and compliance of being truthful and honest about the information provided. 

  As also explained and outlined in the retainer agreement and with your attorney the creditors and debt collectors and parties you owe money too can and WILL file lawsuits against you to secure judgements and pursue legal action and we do not represent you for creditor / debt collector lawsuits but rather representation to file bankruptcy.  This is very much their right, as much as it is yours, to be able to access your federal rights and file for bankruptcy. 

  However, our team did substantial work on your case file leading up to your decision to end representation and request a refund, which we executed, and completed immediately for your filing fees. Our  team is here to assist in any way we can to help clients and we do so with passion, and concern, for every client.  That said, and as outlined, we cannot change facts and we also cannot commit fraud to make an outcome happen for you based on your situation and changes during the course of the process and retaining the firm for legal representation.  We are available Monday - Friday from 9:00 AM - 9:00 PM Eastern to assist but in this instance if you would not like to pursue the case we have and will continue to accept your choice to end representation. 
  
  

   

  Customer Answer

  Date: 01/23/2024

   
  Complaint: 21129735
  
  I am informing you that I am rejecting the response I received from Wajda Law Group in regards to my bankruptcy petition. Despite paying the retainer fee and providing all the necessary financial documents, the law firm failed to complete a Means Test to determine whether a Chapter 7 or a Chapter 13 was appropriate for my situation. As a result, the bankruptcy petition was not filed in December, and I did not receive the fiduciary support that I had paid for.
  
  Throughout the process, I spoke to several members of the paralegal team, but the process took too long. The bad advice given by the team resulted in me receiving four lawsuit summons, which put me in a difficult situation. I had to pay another attorney to prevent liens and garnishments from being levied upon me and my wife. The new attorney completed a Means Test and found that we were not eligible for a Chapter 7, which should have been done by Wajda Law Group before filing a petition.
  
  I am disappointed with the level of support and guidance provided by Wajda Law Group. Their failure to complete the necessary steps has caused me stress and anxiety, and could even cause me to lose my home. I expect the law firm to take responsibility for their actions and provide me with a full refund. Lastly, I have provide an clearly stating that I had a deadline to submit all documents which we did but we were delayed all the way to December before getting a possible filing date.

   

  NO LATER THAN:
  8/8/23 by 5p EST
  
  
  YOUR BANK STATEMENTS AND INCOME ARE REQUIRED TO STAY UP-TO-DATE UNTIL YOUR FILING ATTORNEY INSTRUCTS YOU OTHERWISE.
  
  
  Unless you are actively facing a garnishment, bank account levy, foreclosure, vehicle repossession, or suspended driver license as a result of your debt you must allow SEVEN (7) BUSINESS DAYS FOR PROCESSING.
  
  
  
  
  Missing Documents:
  
  
  Petition Signature Pages 
  Mail the original signed copy to Recovery/Wajda Law Group at *********************************************************** 
  Credit Counseling Certificate - These expire after 180 days.
  
  
  Bank Statements - We Will Not Accept Pictures/Screenshots, NO EXCEPTIONS
  US bank - ******* thru current
  Chase - 1/1/23 thru Current
  
  These must remain completely up to date until otherwise instructed by your attorney
  Pay Stubs -  We Will Not Accept Pictures/Screenshots, NO EXCEPTIONS
  
  Trans American - ******* (all stubs thru current)
  ***** - everything after 07.14.23
  These must remain completely up to date until otherwise instructed by your attorney
  
  2023 Award/Benefit Letters - Disability Letter
  
  Any award/benefit letters from any type of assistance for the household for both debtors and non-filing spouses. Include statements for social security benefits, retirement income, pension income, food stamps, child support, alimony, or other non-wage income. If receiving child support provide a payment history showing all payments received in the past 6 months
  Most recent Retirement Statement(s)
  
  401K, **** 403B, ETC - Need both 401k Statements
  Car Loan / Lease Statements
  
  Copy of the most recent car loan or lease statement for any vehicles you are making payments on
  Mortgage Statement
  Upload the latest mortgage statement
  How to send your documents:
  Upload through your ************ Group portal ***********************************************
  Email documents to *********************************************
  Fax the documents to ************
  Mail the documents to ****************************************************************************
  
  
  -- 
  Best Regards, 
  
  
  Documents Department / Signings Team
  Client Services: ************
  Documents: ************
  Signings: ************
  Fax: ************
  *********************************************
  
  
  
  Mailing Address / Sending Documents:
  *****************************************************************;46016
  
  
  Are debt collectors harassing you?  If so, you may be *********** MONEY if collection agencies are violating the law!  Please call our toll free number at ************ OR email us directly to ******************************************
  
  
  
  
  

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 01/31/2024

  HI *****, 

  Once again these are not the facts of your case.  We have exhausted significant time and resources on your case and ended representation per your request and provided a refund for the filing fee.  We understand that situations change as was the case for you and we are happy you saw an increase in your salary to $120,000 dollars but this was NOT the case when you hired the firm and we advises you and outlined from our previous response below.  We consider the matter closed at this time . 

  Please see the facts pertaining to your case and situation as outlined below.

  Hi *****, 

  We have reviewed the file and gone through your account and unfortunately none of this review is factual or true about the experience you were told and provided by the firm.   There have been extensive conversations and discussions between you and multiple staff and attorneys within the firm about this situation and your case.  We have refunded the filing fee to you and billed for the work completed on your case to which we have now accepted your request to end representation.   The fact is that you did qualify for a Chapter 7, as discussed, and outlined many times to you during the process, however, you then got a new job making $120,000.00 dollars per year and there are rules and parameters with the bankruptcy court code and system.  This was NOT your situation when you retained the firm for your bankruptcy.  

  In terms of communication, *****************************, and all staff connected and discussed your case in detail whether on the phone or via email immediately.  Every email responded to and discussed within 24 hours or less based on the case notes and file. 
  We understand your frustrations but it comes down to you now making more money. Again, not something we have control over. As facts change, so do the outcomes. The moment we were made aware of the income we provided you the updated outcome of your bankruptcy. You two (you and your wife) chose not to work with us and requested the refund and closed the file with the firm to end representation.  It seems (based on your response and complaint here) you sought legal counsel elsewhere and were told the same outcome and resolution.

  In addition, All clients MUST submit the proper and adequate documentation in the manner and fashion that is required from ***************** **************** and bankruptcy courts and it will be reviewed and a determination made by the ************* Trustee and bankruptcy courts.  These are not the "firm's requirements" but rather the requirements of everyone and anyone trying to file bankruptcy in *****************.  
  We do help 10's of thousands of consumers and people across ***************** per year and push extremely hard for our staff and firm to provide an amazing experience and what we think is the best legal representation possible to clients, however, we understand that it is a process and does require some work on your end as well in terms of providing the proper and necessary documents and speaking with our staff and attorneys.  Further, there are rules and parameters to which attorneys and clients must abide by and follow.   

  Every client must go through the petition and schedules of their case with a licensed attorney prior to filing and must also be accountable and comply with the request and compliance of being truthful and honest about the information provided. 
  As also explained and outlined in the retainer agreement and with your attorney the creditors and debt collectors and parties you owe money too can and WILL file lawsuits against you to secure judgements and pursue legal action and we do not represent you for creditor / debt collector lawsuits but rather representation to file bankruptcy.  This is very much their right, as much as it is yours, to be able to access your federal rights and file for bankruptcy. 

  However, our team did substantial work on your case file leading up to your decision to end representation and request a refund, which we executed, and completed immediately for your filing fees. Our  team is here to assist in any way we can to help clients and we do so with passion, and concern, for every client.  That said, and as outlined, we cannot change facts and we also cannot commit fraud to make an outcome happen for you based on your situation and changes during the course of the process and retaining the firm for legal representation.  We are available Monday - Friday from 9:00 AM - 9:00 PM Eastern to assist but in this instance if you would not like to pursue the case we have and will continue to accept your choice to end representation. 
  

• Initial Complaint

  Date:01/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have had to hire this company to help with my bankruptcy, i have paid them over ******* dollars and they have done nothing for me. they refuse to give me any paperwork and the paperwork i sent them they say they lost or they ask me for more money, the only reason i went through this company they have the approval of the better business bureau in there add they have SINCERELY *******************

  Business Response

  Date: 01/26/2024

  *****,

  Thank you for reaching out to the firm.  I want to clarify a few items you mentioned that are just not factually true and somewhat inconsistent.  Your Prep is scheduled for February 6th, 2024.  No one is losing your documents and they are accessible in your client portal 24/7 at mycase.recoverylawgroup.com.  You are required per the courts and the firm to continue to submit any bank statements, paystubs, money application account statements (Cash App / Venmo / etc) and you will need to continue to submit requested documents from the courts, attorneys and firm until your case has concluded with the courts. 

  We have been speaking with you and communicated the steps and requirements of the bankruptcy courts throughout the process. Your case is close to being completed and filed once you finish your prep with the paralegal and then your final review with your filing attorney. 

  Every client must go through the petition and schedules of their case with a licensed attorney prior to filing and must also be accountable and comply with the request and compliance of being truthful and honest about the information provided.  We are at the end of your case and the final steps before filing once you get the final documentation requested in and speak with your filing attorney for the final review of the case as requested. 

  In terms of the documents the courts are very particular and we cannot use or accept "poor quality documentation" (meaning illegible or unreadable) and we cannot accept screenshots either.  However, our documents team IS here to assist in any way we can and available Monday - Friday from 9:00 AM - 9:00 PM EST.  

  If you have further questions please reach out to the firm.  In terms of documents since they are all emailed and uploaded you can always reference the email that you sent the documents to us in OR you can download them from your client portal. 

  We can be reached at anytime by contacting us during business hours at ************. 

   

• Initial Complaint

  Date:01/04/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/15/2023 $150 12/15/2023 $300 1/1/2024 $150 For a total of $600 i was in the process of filing bankruptcy and agreed talking with family and my financial advisor they recommended I withdraw from filing bankruptcy because it hits your credit report for 7 years. They said they werent gonna give me the money back and that i was out of luck. Thats a lot of money to just be out of. I just want my money back for them doing nothing except email litigation papers, and pull my credit report.

• Initial Complaint

  Date:12/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a bankruptcy a year and a half ago. They do not respond to calls or emails. There were so many issues with communication that I went into their office at ****************************************, ** and gave them my paperwork on March 4, 2023, maybe ***********************. The last time I checked my bankruptcy was 74% completed. I need them to contact me as I have to have this taken care of asap.

  Business Response

  Date: 12/06/2023

  HI Tenil, 

  We have gone through your case file and appreciate you coming to the office to drop off paperwork and it was a pleasure meeting with you.  As you know you are scheduled to do your prep with the paralegal team already so we can get your case ready for final review with your bankruptcy attorney and filing team. I will also have *************************, our Director of Legal Operations and ************* our Manager of Documents coordinate with you to go through and make sure that your required documents are uploaded, formatted and in the order required for the filing and ************* Trustee. 

  Please reach out to us with any questions or concerns regarding your case and situation. We love our clients and hearing back from them about their experience with our firm.
  
  We are here to help you achieve financial freedom and success through the bankruptcy court code and system and protect your federal rights!
  
  Please contact us at ************ anytime Monday - Friday 9:00 AM - 9:00 PM EST or contact us at ****************************************.

  Excited to get you filed and congratulations on getting the majority of the documents required to file in to the office.  I will have the team work with you and see what we can do to assist in getting the rest with you. 

  Recovery Law Group 

   

• Initial Complaint

  Date:12/01/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/1/23 I was alerted by my banking institution that Recovery Law Group had taken $200.00 from my account. This was an unauthorized transaction as I do not have a current contract for services with this vendor. A few years ago, I reached out to this company as I anticipated filing a bankruptcy. After a year of paying for this bankruptcy, I decided not to file one and just work on paying off my debt owed to creditors. Recovery Law Group kept the majority of my monies paid and refunded me about $300.00 and closed out my case with them. Fast forward to December 2023, this company took $200.00 from my bank account. When I contacted them regarding this, I was told by "****" that there is a "glitch" in their system and I am not the only one that this has happened to today who were closed accounts. **** said he would have to talk to the IT guy and find out how or why this occurred and that I would get a refund. He could not provide me with a reference number or date on when this would occur. I am not sure why this company would still have my banking information after years of closing me out as a client to be able to access my banking information.

  Business Response

  Date: 12/06/2023

  Thank you for notifying us and again this was due to the merchant service provider with our law firm trust and IOLTA account updating the token and security settings in a data security update as explained.  Although you saw a transaction pend it was immediately refunded per the banking standards and requirements.  We do apologize for any inconvenience but per our merchant service provider when transferring the data and updating the trust account it pings a verification for the encryption of the last payment and hits a pending status. 

  We love hearing from our clients and congratulations on accessing your federal rights under the bankruptcy court code and system!
  
  Please reach out to ** with any questions or concerns regarding your case and situation. We love our clients and hearing back from them about their experience with our firm.
  
  We are here to help you achieve financial freedom and success through the bankruptcy court code and system and protect your federal rights!
  
  Please contact ** at ************ anytime Monday - Friday 9:00 AM - 9:00 PM EST or contact us at ****************************************

• Initial Complaint

  Date:11/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted recovery law to help me file chapter 7 Bankruptcy.The cost was quoted as $1850, which was set up on recurring payments of $100 two times a month.I recently changed jobs and made the decision to use my 401k monies to pay my bills.I read in the retaining agreement that I would be charged $350 if I didn't end up filing bankruptcy.I called to inform I wouldn't be filing, and was told that I am not *********** any refund. This wasn't clearly communicated to me, I had no communication with them after I set up my account. I sent an email to the attorney and he advised me to contact my 401k.I would like some clarification $1200 is a lot of money to lose.

  Business Response

  Date: 11/29/2023

  We understand the situation and wish there was more that we could do in this instance as a refund but substantial work and costs have been performed for your case.  Legal counsel's job and role is to interpret the law and report the best possible outcome and solution to our clients.

  There is considerable work that is done for every case and file that is opened which is why, it is fine, if you decide not to continue with the bankruptcy and move forward, however, for work completed and performed it is billed at the hourly rate and outlined in the retainer agreement for all clients.

  We have costs to pull credit reports, notify creditors and generate the letters sent to you, pay staff and open the case file and documents in the office per the legal process with software and physical overhead.

  If you would like to continue the process we are here to assist and help but our staff has to be compensated for their time and we must make sure to cover costs for cases and clients when we open a case file and have a signed retainer agreement and contract outlining the fees and process. In your case we have opened the file, started the petition, documented creditors, filed the retainer agreement internally and begun the legal protection process internally (all of which requires human capital, time, software and overhead costs).  That said, we have performed the work and have your case and files prepared so that if you decide to move forward we can finish the case requirements and documents to be filed with the bankruptcy court if you decide to finish paying the fees and move forward.

  Thank you for contacting us regarding this matter and we would like to figure out a way to work together and achieve the goal that we started from the beginning.

  It is just very challenging as we don't have a tangible product like say a tv (or some physical product) that could be returned and resold which I think we are all used to in consumer returns and refunds. With legal services and representation this is not the case.  We are here to help you and want to make sure that we achieve a fresh start and financial future for you and your family.

  If you would like to continue the the case please let us know as I see you had another conversation with ************************* and mentioned you potentially would like to continue and pursue the bankruptcy.  I have ************************* our Director of Legal Operations sending over the itemized bill as well. 

  We are here to help you achieve financial freedom and success through the bankruptcy court code and system and protect your federal rights!
  
  Please contact us at ************ anytime Monday - Friday 9:00 AM - 9:00 PM EST or contact us at ****************************************
  
  
  

  
  

• Initial Complaint

  Date:11/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 22, 2022 I reach out to Recovery Law Group/Wajda Law for support filing bankruptcy. For the pass year I've had to taken the require classes and pre 2 (review with lawyer before filing my case. The lawyers are telling me I will have an answer in 1 to 2 days if they need additional paperwork. The first legal specialist I had my pre 2 with in March never returned by call or answered emails. My conversation was with customer service sending emails and leaving message. I started asking for a refund in May of 2023, no one would reply to my request. In July I was able to speak to a lawyer which informed by that my pre 2 was a mess and I have to start from scratch. So I had to pay to take the class again and start the process. and she instruction provide by the lawyer. September 21 complete pre 2. Legal Specialist informed me it would take a day to review. I waited two weeks before started contacting the firm, I would leave voice messages, emails and customer service call and leave messages. On Oct *************************************** that he was reviewing my case and he would have a answer by the end of the business day. I start calling on Oct 26 requesting the status on response from the specialist, customer service could not provide any information but left a message with the specialist. Oct 27 I called again and could not get the status and I advised the firm I did not want their service and wanted a refund so I could seek help local. I received a email for the same specialist request document that was sent on Oct 12 and 26. My credit was fair before contacting the firm and following their advise now it's poor. A year and three months I'm in a worst place and have not gone to court.The lawyers are not returning calls

  Business Response

  Date: 11/07/2023

  Thank you for continuing to follow up and we are again sorry and saddened by your experience, however, again as we stated previously this is a requirement and the process of the bankruptcy courts and legal system.  All clients MUST submit the proper and adequate documentation in the manner and fashion that is required from the ************* **************** and bankruptcy courts.  These are not the "firm's requirements" but rather the requirements of everyone and anyone trying to file bankruptcy in *****************.  We have sent you the request now multiple times and our attorneys (myself included) have eft you our personal cell phones to connect and move your case forward.  You also missed multiple Prep appointments with staff.  We have documentation of the Calendly events being sent and we also call and text at the time of your appointment. 

  We do help 10's of thousands of consumers and people across ***************** per year and push extremely hard for our staff and firm to provide an amazing experience and what we think is the best legal representation possible to clients, however, we understand that it is a process and does require some work on your end as well in terms of providing the proper and necessary documents and speaking with our staff and attorneys.  

  Every client must go through the petition and schedules of their case with a licensed attorney prior to filing and must also be accountable and comply with the request and compliance of being truthful and honest about the information provided.  We are at the end of your case and the final step before filing once you get the final documentation requested in and speak with your filing attorney for the final review of the case as requested. 

  If you would like to end representation we can discuss that with you but we need to speak with you to verify your card on file is still good for a refund and / or mailing address is still up to date.  Our main goal is to help you access your rights through the bankruptcy court code and system.  If you cancel the work performed will be billed at the rates outlined in the retainer agreement and the court costs / filing fee refunded.  You are in the final stages of your case and we have reached out over 10x in the last 20 days to connect with you and sent a request for the required documents via email multiple times. 

  In terms of the documents the courts are very particular and we cannot use or accept "poor quality documentation" (meaning illegible or unreadable) and we cannot accept screenshots either.  However, our documents team IS here to assist in any way we can and available Monday - Friday from 9:00 AM - 9:00 PM EST.  

  Please reach out to us with any questions or concerns regarding your case and situation. We love our clients and hearing back from them about their experience with our firm.
  
  We are here to help you achieve financial freedom and success through the bankruptcy court code and system and protect your federal rights!
  
  Please contact us at ************ anytime Monday - Friday 9:00 AM - 9:00 PM EST or contact us at ****************************************