Business Profile

Home Electronics

Apple Inc.

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Complaints

This profile includes complaints for Apple Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7,580 total complaints in the last 3 years.
2,800 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There is currently an AirPods Pro Recall due to ongoing crackling or static sound. on July 14 I visited the Apple Valencia Town Center store on ********************************************
The tech who assisted, was able to test the airpods pro and found that in fact the airpods are defective and with the recall issue of static sound. However because my airpods were 2 months newer than what the recall program calls for .. they weren't able to assist me or offer any type of resolution other than to buy new ones.

Model" Airpod Pro
Model Number******
Serial Number ************

I believe that is unfair that this device is confirmed defective, that its an ongoing recall but they are not able to repair them.
Business Response
Date: 12/14/2022
Business Response /* (1000, 5, 2022/11/15) */
November 15, 2022

Better Business Bureau
1112 S Bascom Ave.
San Jose, CA 95128-3507
BBB Case ID:********

Dear Better Business Bureau:

Thank you for your recent correspondence to the executive offices of Apple.

The following excerpt from the AirPods Pro Service Program for Sound Issues is available at https://support.apple.com/airpods-pro-service-program-sound-issues:

"Apple has determined that a small percentage of AirPods Pro may experience sound issues. Affected units were manufactured before October 2020."

The customer's AirPods Pro manufacture date was October 30, 2020, making them ineligible for the AirPods Pro Service Program for Sound Issues.

Apple appreciates the support of our customers and strives to reach mutually satisfactory resolutions to all customer requests. We regret that we were not able to do so in this instance.

Sincerely,

Apple Retail Executive Relations

Consumer Response /* (3000, 7, 2022/11/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is very disappointing as they were able to test the airpods at the store to confirm that they in fact are experiencing the same issue as of the recall.

In my opinion there should be no cut off date if a device is experiencing issues they are aware of.

but their response is, even though your airpods pro are experiencing the same issues as of the recall since they don't fall within the date then too bad .. nothing can be done

that to me is unacceptable and show of very poor customer service, especially since they are aware of this issue affecting airpod pros.

Business Response /* (4000, 9, 2022/11/26) */
November 26, 2022

Better Business Bureau
1112 S Bascom Ave.
San Jose, CA 95128-3507
BBB Case ID:********

Dear Better Business Bureau:

Thank you for your recent correspondence to the executive offices of Apple.

Per our response on November 15, 2022, Apple's position remains unchanged.

Should the customer need assistance on a separate issue, Apple has invited them to contact us directly.

Sincerely,

Apple Retail Executive Relations
Initial Complaint
Date:11/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Apple stole $200 from me. I pre-ordered an Apple watch (order # ***********) using 2 gift cards. One of the gift cards ($200) was issued via Chase. Having used the funds on both cards (one card = $150 (Apple-issued), one card = $200 (Chase-issued), I threw the physical $200 gift card away - having purchased the watch.

As I waited for the watch to be shipped, I checked my order and saw Apple had cancelled my order! No notice, no one reached out to me via phone, email, etc. I called customer service to inquire about why my order was cancelled. They said it was due to some kind of billing error. I was told to drive to the local Apple store (Scottsdale) to have them re-do the order. So I did. The store told me they couldn't re-do my order because they don't have access to the gift card numbers and to call Apple Customer Service who will take care of it for me. So I called customer service, they said they would reissue the gift card funds and to look for those funds via email within 24 hours. That email never arrived, so I called back. They looked into the "notes" and told me they could not "proceed any further" on this matter and that I should contact the "authorities" if their answer wasn't sufficient.
I can access the $150 funds (Apple-issued gift card), but was never refunded the $200 (Chase-issued) gift card funds. I reached out to Chase and they sent a resolution letter indicating they had paid Apple for the card and the card was sent to the correct address - which it was... and I used the card for the cancelled purchase. So this, again is in Apple's hands. Apple received the funds, erroneously cancelled my order for which I had used the gift card funds, now refuses to honor the order or reissue the funds. So, in the end, Apple has my funds and refuses to honor the order or provide product. They stole $200 from me (and Chase). All I want is a reissued gift card/store credit for the one I had used (and discarded after use) to access the funds!
Business Response
Date: 11/30/2022
Business Response /* (1000, 5, 2022/11/14) */
November 14, 2022

**************************************************************************************

Dear Better Business Bureau:

Thank you for your recent correspondence to the executive offices of Apple.

The customer referenced above has been contacted by Apple, and a mutual resolution was achieved regarding their concerns.

Should the customer need additional assistance, Apple has invited them to contact us directly.

Sincerely,

Apple Retail Executive Relations
Initial Complaint
Date:11/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To BBB:
I ordered 2 I-phone 14 Pro Max. Apple ðŸŽ made a mistake of $370. Charged me to low for 0% for 24 months. Apple said do a re purchase & a new contract. Apple said no in store. I had to place another 5 week order, even though Apple made the mistake on $370 for trade. I said your crazy. You made the mistake, just add $370 & let Goldman S. Re contract. Goldman S. Would not talk without my social security number, I said no. They hung up. I went back into Apple ðŸŽ & we debated. No 0% on complete phone. The $370 mistake by Apple had to be paid by me, I said that's deception, false advertising by Apple. Goldman S. Could not do it unless we order another phones & re do the process. That's crazy. They advertise 0% x 24 months. The manager put another order in. Wait 5 more weeks, that's crazy. They told me to go clear my phone memory, I did. The sales packaged bot phones end back, but no $370, it as 0 BK & forth. Apple then Goldman S. All games, hours & hours, 2 week deadline. Threats on the trade, so I said no darn trade, add the $370 mistake. I just wanted to buy (2) phone & make (2) trades. Apple said no in person. Goldman S. Said the figures are solid, you must pay the $370 mistake immediately, no 0% as advertised. What a pair of crooked companies. Return customers, 2 I-phones, buy 2. Nope, Steve Jobs is turning over in his grave. My attorney said file with The BBB. Apple made a clerical mistake, I caught it & wanted to do what Apple said. Goldman S. Said no. Return the phones & order 2 more. Total of 10 weeks, that's crazy. My phones are deleted I was going to trade, because Apple said to. Now the want there phones back. My new phone will arrive from 11/22/2022 to 11/30/2022. I already made a payment to Apple ðŸŽ & no phones. My trades are dead. This is crazy, where's CSI, Apple admitted they were wrong. Please help!
Business Response
Date: 11/29/2022
Business Response /* (1000, 5, 2022/11/16) */
November 16, 2022

Better Business Bureau
1112 S. Bascom Avenue
San Jose, CA 95128
BBB Case ID: #*******

Dear Better Business Bureau:

Thank you for your recent correspondence to the executive offices of Apple.

The customer associated with the above referenced Better Business Bureau case was contacted by Apple regarding their concerns. We are actively working with the customer to resolve the issue.

Apple has invited the customer to contact us directly with any remaining questions or concerns.

Sincerely,

Apple Retail Executive Relations
Apple
Initial Complaint
Date:11/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date 9/27/2022 I signed up for Apple card using their special offer link that claim that you will get 100 $ in daily cashes if you applied before 9/30 and you will receive the daily cash after your first payment of 100 $ or more. Till this day ( 11/2/2022 ) I haven't received any daily cash although I made all my payments on time ( Twice so far)
I called the customer services ( GS bank ) which confirmed that I am eligible for the offer and she will forward my complaint to APPLE to look into it and I still haven't received any communication from them about that. I attached the offer
Business Response
Date: 11/22/2022
Business Response /* (1000, 5, 2022/11/09) */
November 9, 2022

Better Business Bureau
1112 S. Bascom Avenue
San Jose, CA 95128

BBB Case #:********

Dear Better Business Bureau:

Thank you for your recent correspondence regarding the above-referenced case number.

Apple Card is issued by Goldman Sachs Bank USA, Salt Lake City Branch ("Goldman Sachs Bank") for use on eligible Apple devices. While Apple Card is incorporated into eligible Apple devices, this consumer credit card account is provided and serviced by Goldman Sachs Bank. Goldman Sachs Bank determines the terms and conditions for Apple Card. As such, Apple refers the customer to Goldman Sachs Bank for inquiries and support related to the consumer credit card account provided by Goldman Sachs Bank.

Apple recommends the customer review subtopic "How to report an issue" in Apple Support article "See your Apple Card spending history", available at https://support.apple.com/en-us/HT209489, and the Apple Card Customer Agreement, to which the customer must agree prior to using the Services, at https://www.goldmansachs.com/terms-and-conditions/Apple-Card-Customer-Agreement.pdf.

If the customer requires further assistance, they may review related support topics or contact Apple Card Support at https://support.apple.com/apple-card.

Apple considers this matter closed.

Sincerely,

Apple Inc.
Initial Complaint
Date:11/02/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a iPhone with 0% financing for 24 months on Apple Card. I have made all payments on time and get finance charges, installment charges and misc charges. I feel cheated and misled about 0% financing and want all these charges credit back and account closed. This is the worst experience I have ever had with a credit card.
Business Response
Date: 11/29/2022
Business Response /* (1000, 5, 2022/11/16) */
November 16, 2022

*****************************************************************
*** Case ID: *******

Dear***********************:

Thank you for your recent correspondence to the executive offices of Apple.

We appreciate the customer providing Apple feedback regarding their experience. Please be assured that Apple considers all of our customers' concerns to be important. In fact, many of Apple's product and policy changes have been made as a direct result of customer feedback.

Should the customer need additional assistance, Apple has invited them to contact us directly.

Sincerely,

Apple Retail Executive Relations
Initial Complaint
Date:11/02/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an Ipad from this business in june 2022. The item had glitches early on that got progressively worse until it became clear that it is defective. I tried to have it replaced under one year factory warranty yesterday 11/1/22 and was promptly refused. (product was purchased four months ago), They have a "Genius bar" that hooks up the device to rudimentary diagnostics and if a problem is not immediately diagnosed, interfere with the costumers right to excercise warranty rights. It is a form of breach of contract. I depend on my ipad for daily functions and am left without a functioning ipad.
Business Response
Date: 11/28/2022
Business Response /* (1000, 5, 2022/11/14) */
November 14, 2022

Better Business Bureau
1112 S Bascom Ave.
San Jose, CA 95128-3507
BBB Case ID: *******

Dear Better Business Bureau:

Thank you for your recent correspondence to the executive offices of Apple.

The following excerpt from the Apple One (1) Year Limited Warranty is available at :

WHAT IS COVERED BY THIS WARRANTY?

Apple Inc. of One Apple Park Way, Cupertino, California, U.S.A. 95014 ("Apple") warrants the Apple-branded iPhone, iPad, iPod, Apple TV or HomePod hardware product and the Apple-branded accessories contained in the original packaging ("Apple Product") against defects in materials and workmanship when used normally in accordance with Apple's published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser ("Warranty Period"). Apple's published guidelines include but are not limited to information contained in technical specifications, user manuals and service communications.

The customer references a visit to Apple Mission Viejo where no defects were identified. Under the terms of to the T&Cs of the AppleCare Limited warranty absent hardware issues, Apple declined to provide a replacement.

Apple appreciates the support of our customers and strives to reach mutually satisfactory resolutions to all customer requests. We regret that we were not able to do so in this instance.

Sincerely,

Apple Retail Executive Relations
Initial Complaint
Date:11/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Apple phone includes a middle-finger emoji. This is not user-friendly. CHILDREN use these emojis on their phones. If gun emojis can't be allowed, why is this allowed? Something needs to be done about this extremely offensive and perverted emoji. I called Apple twice, once was immediately hung up on, and the second time I was hung up on after I began to explain my complaint. Clearly they don't want to hear complaints.
Business Response
Date: 11/30/2022
Business Response /* (1000, 5, 2022/11/15) */
November 15, 2022

Better Business Bureau
****************************************

BBB Case #: *******

Dear Better Business Bureau:

Thank you for your recent correspondence regarding the above-referenced case number.

Apple appreciates the customer providing Apple feedback regarding our products. Please be assured Apple considers all of our customers' concerns to be important. We invite the customer to visit http://www.apple.com/feedback to submit feedback on Apple products and services.

Apple considers this matter closed.

Sincerely,

Apple Inc.
Initial Complaint
Date:11/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Case ************ Billing & Subscriptions
Compromised payment method

March 2, 2022 apple.com/billapple.com/bill *************** US $0.99
March 29, 2022 apple.com./bill apple.con/bill *************** US $0.99
April 29, 2022 apple.com/bill apple.com/bill *************** US $0.99
May 24, 2022 apple com bill apple com bill Cupertino CA US $7.50
May 28, 2022 apple com bill apple com bill Cupertino CA US $0.99
June 25 2022 apple.com/bill apple.com/bill ************ CA US $7.50
June 28, 2022 apple.com one Apple Park way US Cupertino CA US $0.99
July 14, 2022 apple.com/bill apple.com/bill *************** US $10.71
July 18, 2020 apple.com/bill apple.com/bill *************** US $1.06
July 24, 2022 apple.com/bill apple.com/bill ************ $3.21
July 25, 2022 apple.com/bill apple.com/bill *************** US $7.50
July 28, 2022 apple.com/bill apple.com/bill *************** US $0.99
August 10, 2022 apple.com/bill apple.com/bill *************** US $10.71
August 13, 2022 apple.com/bill apple.com/bill *************** US $10.71
August 25, 2022 apple.com/bill apple.com/bill *************** US $7.50
August 28, 2022 apple.com/bill apple.com/bill *************** US $0.99
September 10, 2022 apple.com/bill apple.com/bill *************** US $10.71
September 14,2022 apple.com/bill apple.com/bill ************CA US $10.71
$10.71 x 5 = $53.55 2 refunded
$0.99 x 7 = $6.93 0 refunded
$1.06 x 1 = $1.06 0 refunded
$7.50 x 4 = $30.00 2 refunded
$3.21 x 1 = $3.21 1 refunded
$94.75 $39.63 refunded $55.12 still pending
I keep sending replies, but have no orders to my account. Had $94.75 of charges to my checking account. Gave Apple my bank card number and only refunded $39.63 of the $94.75 I was charged for service not received or even authorized. I want the other $55.12 for the other unauthorized charges for no service.No history on my Apple account but history of charges listed from my bank account.
Business Response
Date: 12/14/2022
Business Response /* (1000, 5, 2022/11/15) */
November 15, 2022

Better Business Bureau
1112 S. Bascom Avenue
San Jose, CA 95128

BBB Case #: *******

Dear Better Business Bureau:

Thank you for your recent correspondence regarding the above-referenced case number.

Based upon the customer's claim of fraudulent debit or credit card charges, Apple strongly urges the customer to contact the financial institution as soon as possible to inquire about canceling the card and removing the unauthorized transactions.

If the customer suspects the transactions are the result of identity theft, consider following these Federal Trade Commission (FTC) recommendations:

1) Place a fraud alert and get your credit reports.

2) Report identity theft to the FTC.

3) You may choose to file a report with your local police department.

For more information, visit the FTC website at ******************************

Apple will fully cooperate with law enforcement officials and financial institutions who are investigating the unauthorized use of a credit or debit card.

Apple considers this matter closed.

Sincerely,

Apple Inc.

Consumer Response /* (3000, 7, 2022/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have cancelled the card related to this complaint and notified my bank. I have also filed a complaint with Apple and was told I would receive a refund. I am still waiting for the rest of my refund for case https:/************************************?*********************************
March 2, 2022 apple.com/billapple.com/bill ************ CA US $0.99
March 29, 2022 apple.com./bill apple.con/bill ************ CA US $0.99
April 29, 2022 apple.com/bill apple.com/bill ************ CA US $0.99
May 24, 2022 apple com bill apple com bill Cupertino CA US $7.50
May 28, 2022 apple com bill apple com bill Cupertino CA US $0.99
June 25 2022 apple.com/bill apple.com/bill************* CA US $7.50
June 28, 2022 apple.com one Apple Park way US Cupertino CA US $0.99
July 14, 2022 apple.com/bill apple.com/bill ************ CA US $10.71
July 18, 2020 apple.com/bill apple.com/bill ************ CA US $1.06
July 24, 2022 apple.com/bill apple.com/bill ************ $3.21
July 25, 2022 apple.com/bill apple.com/bill ************ CA US $7.50
July 28, 2022 apple.com/bill apple.com/bill ************ CA US $0.99
August 10, 2022 apple.com/bill apple.com/bill ************ CA US $10.71
August 13, 2022 apple.com/bill apple.com/bill ************ CA US $10.71
August 25, 2022 apple.com/bill apple.com/bill ************ CA US $7.50
August 28, 2022 apple.com/bill apple.com/bill ************ CA US $0.99
September 10, 2022 apple.com/bill apple.com/bill ************ CA US $10.71
September 14,2022 apple.com/bill apple.com/bill ************** US $10.71
$10.71 x 5 = $53.55 2 refunded
$0.99 x 7 = $6.93 0 refunded
$1.06 x 1 = $1.06 0 refunded
$7.50 x 4 = $30.00 2 refunded
$3.21 x 1 = $3.21 1 refunded
$94.75 $39.63 refunded $55.12 still pending
March 2 $0.99 March29 $0.99 April 29 $0.99 May 24 $7.50 May 28 $0.99 June 25 $7.50 June 28 $0.99 July 14 $10.71 July 18 $1.06 July 24 $3.21 July 25 $7.50 July 28 $0.99 August 10 $10.71 August 13 $10.71 August 25 $7.50 August 28 $0.99 September 10 $10.71 September 14 $10.71

Business Response /* (4000, 9, 2022/12/01) */
December 1, 2022

Better Business Bureau
1112 S. Bascom Avenue
San Jose, CA 95128

BBB Case #: *******

Dear Better Business Bureau:

Thank you for your recent correspondence regarding the above-referenced case number.

Apple's November 15, 2022, response to the Better Business Bureau remains unchanged.

Apple considers this matter closed.

Sincerely,

Apple Inc.

Consumer Response /* (4200, 11, 2022/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Apple agreed to refund what I did not order. Apple only refunded $39.63 and still owe me $55.12 of the $94.75 that I was charged for services that I did not receive, nor order.
Initial Complaint
Date:11/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 07/27 my phone was stolen and used for a scam transaction. After contacting apple support I was told I need to contact my bank and file the dispute through them. After disputing with my bank, an investigation was launched and the case was awarded to me. To my surprise after checking my Apple Cash balance I realized that apple deducted the funds $450.44 from my Apple Cash balance. Upon contacting Apple I was told I needed to provide a letter showing that the claim has been resolved in my favor in order to return the funds to me. I submitted all the supporting documents provided by the bank to Apple Cash support only to never hear back. After 1 week I submitted another email with the proof of documentation once again and still didn't hear back. While waiting for a response, I was receiving payments through Apple Cash not realizing that it was also being deducted by apple. I was mislead into thinking that once the bank claim was resolved my money will be returned to Apple Cash card, but instead, all the funds being sent to my cash card were being deducted by Apple without my knowledge. After speaking with a representative today, I was told that apple has the right to deduct the funds from me whether the bank awarded me the dispute or not. Which is the complete opposite of what I was initially told. I have documented phone calls and emails proving that several apple representatives promised the funds would be returned upon submitting the bank letter to them. If I was initially made aware that apple would NOT be returning my funds regardless of the banks investigation outcome, then I never would've continued receiving transactions through Apple Cash, instead I was told there would be no problems and that I should continue using the card until my bank responds. I will not be quiet about being mislead and having money stolen from me by this establishment. I'm waiting to hear a logical explanation as to why I was mislead time and time again.

My claim # is**********
Business Response
Date: 01/12/2023
Business Response /* (1000, 5, 2022/11/15) */
November 15, 2022

Better Business Bureau
1112 S. Bascom Avenue
San Jose, CA 95128

BBB Case #: *******

Dear Better Business Bureau:

Thank you for your recent correspondence regarding the above-referenced case number.

The following Apple Cash Terms and Conditions excerpt(s) may be viewed at https://applecash.greendot.com/termsconditions:

"1. THE SERVICES
G. Protect your Apple Cash Account Information, Credentials, and Eligible Devices like you Would Protect Cash.
You are solely responsible for maintaining the security of your Eligible Devices and the authentication credentials used in connection with the Services, including your Apple ID password, Touch ID or Face ID information, and the passcode to your Eligible Device(s) (collectively, your "Credentials"). If you authorize or allow anyone else to use your Apple Cash Account (e.g., by providing the passcode to your Eligible Device, allowing a third party to utilize Touch ID or Face ID on your Eligible Device, or otherwise providing any of your Credentials to a third party), the person may be able to make payments with your Apple Cash Card and send your money through the Funds Transfer Service to another User or a bank account, and you will be responsible for all transactions on your Apple Cash Account made by that person."

"4. FUNDS TRANSFER SERVICE
D. Additional Terms and Conditions for Using the Funds Transfer Service.
Except as otherwise expressly provided herein or as otherwise required by applicable law, transactions authorized in connection with the Funds Transfer Service are non-refundable. We are not responsible for any loss of funds if you authorize and instruct us to send funds to the wrong User, account, or other designated recipient. Without limiting any other provisions of these Terms or our rights or remedies under applicable law, if you charge back or reverse a P2P Transfer funded with a Supported Payment Card (either in whole or in part) with the issuer of such Supported Payment Card, we may reduce the balance on your Apple Cash Card by the amount charged back or reversed, even if such action would result in a negative balance."

Apple Pay Cash services and features are facilitated through Green Dot Bank for use on eligible Devices on the Apple Pay platform. While the Services have been incorporated into, and are limited to use on the Apple Pay platform, the Apple Pay Cash Services are provided by Green Dot Bank. As an independent business, Green Dot Bank determines their terms and conditions for Apple Pay Cash.

While Apple empathizes with the customer's situation, in order to send a payment, the sender must confirm with Face ID, Touch ID, or the device passcode before the funds can be transferred to the recipient. When an Apple Cash user attempts to send funds to a person who is not in their contacts, a message populates stating: "You are about to send money to a person who is not in your contacts. Once paid, this payment cannot be undone." At that time, the user has the option to cancel, or continue with the transfer of funds.

Apple recommends the customer review the Apple Cash Terms and Conditions, to which the customer must agree prior to using the Services, at https://applecash.greendot.com/termsconditions, and Apple Support article "Send and receive money with Apple Cash", available at https://support.apple.com/en-us/HT207875.

Apple appreciates the support of our customers and strives to reach mutually satisfactory resolutions to all customer requests; we apologize we were not able to do so in this instance.

Apple considers this matter closed.

Sincerely,

Apple Inc.

Consumer Response /* (3000, 7, 2022/11/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm not sure how any of this applies. This copy and pasted message from their website is purely disrespectful to the nature of my situation. I just explained in detail the situation I had to deal with. My phone was stolen in my sleep and used to send money. I have police reports and bank disputes proving that. Additionally my main issue with apple was that I was told if my bank grants the dispute (which they did), I will have the funds returned to me. However it was the complete opposite, once the bank awarded me the funds apple deducted it from my Apple Cash while I was continuously still receiving payments on it since I was under the impression that they can't just take money that was coming in. But that's exactly what they did, they skimmed little amounts off my incoming payments until they made the money they lost back. This is theft in my opinion. I will continue fighting this until management at apple decides to reach out and give me a logical breakdown of how this was allowed to happen.

Business Response /* (4000, 9, 2022/12/08) */
December 8, 2022

Better Business Bureau
1112 S. Bascom Avenue
San Jose, CA 95128

BBB Case #: *******

Dear Better Business Bureau:

Thank you for your recent correspondence regarding the above-referenced case number.

Apple's November 15, 2022, response to the Better Business Bureau remains unchanged.

Apple considers this matter closed.

Sincerely,

Apple Inc.

Consumer Response /* (4200, 11, 2022/12/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Apple has not suggested any resolutions.
Initial Complaint
Date:11/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Apple has failed to repair my phones logic board. It was repaired twice under warranty but now the warranty has expired and they are charging me 200 dollars over the value of the phone to repair it. The first two complaints the logic board broke and only the Face ID broke, but now the logic board has fully broken and the phone is dead. They refused to repair or replace it.

I don't have supporting docs but Apple has a record of the two repairs and this third complaint.
Business Response
Date: 11/29/2022
Business Response /* (1000, 5, 2022/11/14) */
November 14, 2022

Better Business Bureau
***************************************************************

Dear Better Business Bureau:

Thank you for your recent correspondence to the executive offices of Apple.

The following excerpt from the Apple One (1) Year Limited Warranty is available at :

"WHAT IS NOT COVERED BY THIS WARRANTY?

This Warranty does not apply to any non-Apple branded hardware products or any software, even if packaged or sold with Apple hardware. Manufacturers, suppliers, or publishers, other than Apple, may provide their own warranties to you - please contact them for further information. Software distributed by Apple with or without the Apple brand (including, but not limited to system software) is not covered by this Warranty. Please refer to the licensing agreement accompanying the software for details of your rights with respect to its use. Apple does not warrant that the operation of the Apple Product will be uninterrupted or error-free. Apple is not responsible for damage arising from failure to follow instructions relating to the Apple Product's use.

This Warranty does not apply: (a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (c) to damage caused by use with a third party component or product that does not meet the Apple Product's specifications (Apple Product specifications are available at www.apple.com under the technical specifications for each product and also available in stores); (d) to damage caused by accident, abuse, misuse, fire, liquid contact, earthquake or other external cause; (e) to damage caused by operating the Apple Product outside Apple's published guidelines; (f) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Apple or an Apple Authorized Service Provider ("AASP"); (g) to an Apple Product that has been modified to alter functionality or capability without the written permission of Apple; (h) to defects caused by normal wear and tear or otherwise due to the normal aging of the Apple Product; (i) if any serial number has been removed or defaced from the Apple Product; or (j) if Apple receives information from relevant public authorities that the product has been stolen or if you are unable to deactivate passcode-enabled or other security measures designed to prevent unauthorized access to the Apple Product, and you cannot prove in any way that you are the authorized user of the product (eg. by presenting proof of purchase)."

Apple, per the terms of the Apple One (1) Year Limited Warranty, declines their request for a covered service.

Apple appreciates the support of our customers and strives to reach mutually satisfactory resolutions to all customer requests. We regret that we were not able to do so in this instance.

Sincerely,

Apple Retail Executive Relations

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