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Business Profile

Home Electronics

Apple Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Electronics.

Complaints

This profile includes complaints for Apple Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 9,744 total complaints in the last 3 years.
    • 3,540 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/02/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Apple phone includes a middle-finger emoji. This is not user-friendly. CHILDREN use these emojis on their phones. If gun emojis can't be allowed, why is this allowed? Something needs to be done about this extremely offensive and perverted emoji. I called Apple twice, once was immediately hung up on, and the second time I was hung up on after I began to explain my complaint. Clearly they don't want to hear complaints.

      Business Response

      Date: 11/30/2022

      Business Response /* (1000, 5, 2022/11/15) */
      November 15, 2022



      Better Business Bureau
      ****************************************

      BBB Case #: *******



      Dear Better Business Bureau:

      Thank you for your recent correspondence regarding the above-referenced case number.

      Apple appreciates the customer providing Apple feedback regarding our products. Please be assured Apple considers all of our customers' concerns to be important. We invite the customer to visit http://www.apple.com/feedback to submit feedback on Apple products and services.

      Apple considers this matter closed.


      Sincerely,

      Apple Inc.

    • Initial Complaint

      Date:11/02/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Case ************ Billing & Subscriptions
      Compromised payment method

      March 2, 2022 apple.com/billapple.com/bill *************** US $0.99
      March 29, 2022 apple.com./bill apple.con/bill *************** US $0.99
      April 29, 2022 apple.com/bill apple.com/bill *************** US $0.99
      May 24, 2022 apple com bill apple com bill Cupertino CA US $7.50
      May 28, 2022 apple com bill apple com bill Cupertino CA US $0.99
      June 25 2022 apple.com/bill apple.com/bill ************ CA US $7.50
      June 28, 2022 apple.com one Apple Park way US Cupertino CA US $0.99
      July 14, 2022 apple.com/bill apple.com/bill *************** US $10.71
      July 18, 2020 apple.com/bill apple.com/bill *************** US $1.06
      July 24, 2022 apple.com/bill apple.com/bill ************ $3.21
      July 25, 2022 apple.com/bill apple.com/bill *************** US $7.50
      July 28, 2022 apple.com/bill apple.com/bill *************** US $0.99
      August 10, 2022 apple.com/bill apple.com/bill *************** US $10.71
      August 13, 2022 apple.com/bill apple.com/bill *************** US $10.71
      August 25, 2022 apple.com/bill apple.com/bill *************** US $7.50
      August 28, 2022 apple.com/bill apple.com/bill *************** US $0.99
      September 10, 2022 apple.com/bill apple.com/bill *************** US $10.71
      September 14,2022 apple.com/bill apple.com/bill ************CA US $10.71
      $10.71 x 5 = $53.55 2 refunded
      $0.99 x 7 = $6.93 0 refunded
      $1.06 x 1 = $1.06 0 refunded
      $7.50 x 4 = $30.00 2 refunded
      $3.21 x 1 = $3.21 1 refunded
      $94.75 $39.63 refunded $55.12 still pending
      I keep sending replies, but have no orders to my account. Had $94.75 of charges to my checking account. Gave Apple my bank card number and only refunded $39.63 of the $94.75 I was charged for service not received or even authorized. I want the other $55.12 for the other unauthorized charges for no service.No history on my Apple account but history of charges listed from my bank account.

      Business Response

      Date: 12/14/2022

      Business Response /* (1000, 5, 2022/11/15) */
      November 15, 2022



      Better Business Bureau
      1112 S. Bascom Avenue
      San Jose, CA 95128

      BBB Case #: *******


      Dear Better Business Bureau:

      Thank you for your recent correspondence regarding the above-referenced case number.

      Based upon the customer's claim of fraudulent debit or credit card charges, Apple strongly urges the customer to contact the financial institution as soon as possible to inquire about canceling the card and removing the unauthorized transactions.

      If the customer suspects the transactions are the result of identity theft, consider following these Federal Trade Commission (FTC) recommendations:

      1) Place a fraud alert and get your credit reports.

      2) Report identity theft to the FTC.

      3) You may choose to file a report with your local police department.

      For more information, visit the FTC website at ******************************

      Apple will fully cooperate with law enforcement officials and financial institutions who are investigating the unauthorized use of a credit or debit card.

      Apple considers this matter closed.


      Sincerely,

      Apple Inc.


      Consumer Response /* (3000, 7, 2022/11/17) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I have cancelled the card related to this complaint and notified my bank. I have also filed a complaint with Apple and was told I would receive a refund. I am still waiting for the rest of my refund for case https:/************************************?*********************************
      March 2, 2022 apple.com/billapple.com/bill ************ CA US $0.99
      March 29, 2022 apple.com./bill apple.con/bill ************ CA US $0.99
      April 29, 2022 apple.com/bill apple.com/bill ************ CA US $0.99
      May 24, 2022 apple com bill apple com bill Cupertino CA US $7.50
      May 28, 2022 apple com bill apple com bill Cupertino CA US $0.99
      June 25 2022 apple.com/bill apple.com/bill************* CA US $7.50
      June 28, 2022 apple.com one Apple Park way US Cupertino CA US $0.99
      July 14, 2022 apple.com/bill apple.com/bill ************ CA US $10.71
      July 18, 2020 apple.com/bill apple.com/bill ************ CA US $1.06
      July 24, 2022 apple.com/bill apple.com/bill ************ $3.21
      July 25, 2022 apple.com/bill apple.com/bill ************ CA US $7.50
      July 28, 2022 apple.com/bill apple.com/bill ************ CA US $0.99
      August 10, 2022 apple.com/bill apple.com/bill ************ CA US $10.71
      August 13, 2022 apple.com/bill apple.com/bill ************ CA US $10.71
      August 25, 2022 apple.com/bill apple.com/bill ************ CA US $7.50
      August 28, 2022 apple.com/bill apple.com/bill ************ CA US $0.99
      September 10, 2022 apple.com/bill apple.com/bill ************ CA US $10.71
      September 14,2022 apple.com/bill apple.com/bill ************** US $10.71
      $10.71 x 5 = $53.55 2 refunded
      $0.99 x 7 = $6.93 0 refunded
      $1.06 x 1 = $1.06 0 refunded
      $7.50 x 4 = $30.00 2 refunded
      $3.21 x 1 = $3.21 1 refunded
      $94.75 $39.63 refunded $55.12 still pending
      March 2 $0.99 March29 $0.99 April 29 $0.99 May 24 $7.50 May 28 $0.99 June 25 $7.50 June 28 $0.99 July 14 $10.71 July 18 $1.06 July 24 $3.21 July 25 $7.50 July 28 $0.99 August 10 $10.71 August 13 $10.71 August 25 $7.50 August 28 $0.99 September 10 $10.71 September 14 $10.71


      Business Response /* (4000, 9, 2022/12/01) */
      December 1, 2022



      Better Business Bureau
      1112 S. Bascom Avenue
      San Jose, CA 95128

      BBB Case #: *******



      Dear Better Business Bureau:

      Thank you for your recent correspondence regarding the above-referenced case number.

      Apple's November 15, 2022, response to the Better Business Bureau remains unchanged.

      Apple considers this matter closed.


      Sincerely,

      Apple Inc.


      Consumer Response /* (4200, 11, 2022/12/07) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Apple agreed to refund what I did not order. Apple only refunded $39.63 and still owe me $55.12 of the $94.75 that I was charged for services that I did not receive, nor order.

    • Initial Complaint

      Date:11/02/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Name: **********
      Apple ID: *****************
      Phone number: **********
      Issue: Apple Cashback

      I applied for the Apple Card on September 27th through a friend's referral link ************************************************************************ (see screenshot for details). The link indicated that when I applied for the Apple card using this referral link and made my first purchase within 30 days, Apple would give me $75 in Apple Cash. I completed my first purchase on September 28 and completed 6 purchases in 30 days, but I did not receive the $75 Apple promised me. After my first complaint to customer service, they dismissed my complaint, saying I did not qualify for cashback (see screenshot of the email). I met every one of the cashback requirements in the email, and subsequently called customer service several times, each time taking several minutes to an hour, but in the end with no results and being hung up on. During this month, I was exhausted from the ineffective communication with Apple customer service and being hung up on several times. I consider this fraudulent. Apple's referral application page on its website promises applicants cashback to entice applications for Apple cards and spending with Apple. Customer service repeatedly hung up on me after waiting for several minutes to file a complaint. It has made a huge impact on my life and work.

      Business Response

      Date: 11/22/2022

      Business Response /* (1000, 5, 2022/11/09) */
      November 9, 2022



      Better Business Bureau
      1112 S. Bascom Avenue
      San Jose, CA 95128

      BBB Case #: *******


      Dear Better Business Bureau:

      Thank you for your recent correspondence regarding the above-referenced case number.

      Apple Card is issued by Goldman Sachs Bank USA, Salt Lake City Branch ("Goldman Sachs Bank") for use on eligible Apple devices. While Apple Card is incorporated into eligible Apple devices, this consumer credit card account is provided and serviced by Goldman Sachs Bank. Goldman Sachs Bank determines the terms and conditions for Apple Card. As such, Apple refers the customer to Goldman Sachs Bank for inquiries and support related to the consumer credit card account provided by Goldman Sachs Bank.

      Apple recommends the customer review subtopic "How to report an issue" in Apple Support article "See your Apple Card spending history", available at https://support.apple.com/en-us/HT209489, and the Apple Card Customer Agreement, to which the customer must agree prior to using the Services, at https://www.goldmansachs.com/terms-and-conditions/Apple-Card-Customer-Agreement.pdf.


      If the customer requires further assistance, they may review related support topics or contact Apple Card Support at https://support.apple.com/apple-card.

      Apple considers this matter closed.


      Sincerely,

      Apple Inc.

    • Initial Complaint

      Date:11/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested a right airpod replacement on 10/31. Shortly after placing the order through Apple Inc. the right airpod was found. So I contacted apple support and was assured that my order would be cancelled. This chat occurred at 1:14 PM 10/31. At 1:48 PM 10/31 I received an email saying product shipped. I tried contacting apple twice on 11/1 about returning the airpod for a refund. The first time I was told to go to fedex and refuse shipment. FedEx said this wasn't recommended as there is no tracking number. So I contacted apple support a second time when I was told I couldn't return the product or go through fedex and then I was hung up on. I want a refund. I want to return the product that I was told was canceled.

      Business Response

      Date: 11/22/2022

      Business Response /* (1000, 5, 2022/11/04) */
      November 4, 2022



      Better Business Bureau
      1112 S. Bascom Avenue
      San Jose, CA 95128

      BBB Case #: *******



      Dear Better Business Bureau:

      Thank you for your recent correspondence regarding the above-referenced case number.

      The following General Service Terms and Conditions excerpt(s) may be viewed at https://www.apple.com/legal/sales-support/terms/repair/generalservice:

      "Services and Products.
      1.1 Services. For service orders, Apple will service your Apple product as described to you for the estimated charges stated, unless such charges are revised with your prior oral or written consent."

      "1.4 Service Options. Apple will provide service through one of the following options and will choose, subject to applicable laws, which method of providing service depending on the circumstances, in particular depending on the type of Apple product:

      A Do-It-Yourself (DIY) Parts Service. DIY Parts Service allows you to service your own product. If Apple determines that DIY Parts Service is available to you, Apple will ship to you a replacement part for your Apple product. "

      "2. Orders and Payment
      2.5 Refunds. Except as described in the Warranty and Limitation of Liability section below, Apple does not provide refunds for service orders."

      Apple records confirm the customer initiated DIY Parts Service on October 31, 2022, and subsequently, on November 1, 2022, requested to return the part for a refund. Apple Support explained service orders are not eligible for a refund. Apple, based on the General Service Terms and Conditions, maintains its decision to decline the customer's service part refund request.

      Apple appreciates the support of our customers and strives to reach mutually satisfactory resolutions to all customer requests; we apologize we were not able to do so in this instance.

      Apple considers this matter closed.


      Sincerely,

      Apple Inc.

    • Initial Complaint

      Date:11/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      October 20, 2022
      I was sent an email gift card from a friend (name available on request). I attempted to redeem the card, but a message came back saying it was already redeemed.

      The friend then tried to redeem the card; then contacted Apple. Apple issued her a replacement card and informed her that the card had been used months prior by a fraudulent party. Apple then disabled my account, canceling subscriptions, deleting cloud data, shutting down access to paid content, and blocking all apple software downloads - including paid apps.

      Apple now refuses to restore my account and has removed a decade's worth of purchases and content; with a claim I violated their TOS which they've refused to specify.

      Business Response

      Date: 11/28/2022

      Business Response /* (1000, 5, 2022/11/11) */
      November 11, 2022



      Better Business Bureau
      1112 S. Bascom Avenue
      San Jose, CA 95128

      BBB Case #: *******



      Dear Better Business Bureau:

      Thank you for your recent correspondence regarding the above-referenced case number.

      Apple appreciates the customer's patience while we worked towards resolving this matter.

      The customer has been in contact with Apple, and a satisfactory resolution was achieved regarding the customer's Apple ID issue.

      Apple considers this matter closed.


      Sincerely,

      Apple Inc.

    • Initial Complaint

      Date:11/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Apple is money hungry. They block you from having control over your own device and I find my experience today very interesting. I am trying to download Lyft. Apple will not allow me to unless I give them my credit information so they can overcharge me $15.99 for a 'forgot to cancel' free subscription first chance they get. I literally cannot bypass the payment screen from Apple- to download a free app. Against my will I first entered my information and they immediately tried to charge the card $15.99 less than a minute later (money hungry but my card is locked). Now they are forcing me to add another payment method, there is no way to bypass the screen or refuse. And if you don't you are blocked from accessing the 100% free to download app you are interested in. More people need to expose the things these greedy corporations put us through. Just because we are forced to live with it doesn't mean it is normal. Photos below showing I cannot download an app via the Apple Store. As you can see, there are absolutely no (skip or enter later) options. What if I'm in an emergency and that's the only transportation option i had? Very interesting!

      Business Response

      Date: 11/22/2022

      Business Response /* (1000, 5, 2022/11/08) */
      November 8, 2022



      Better Business Bureau
      1112 S. Bascom Avenue
      San Jose, CA 95128

      BBB Case #:********



      Dear Better Business Bureau:

      Thank you for your recent correspondence regarding the above-referenced complaint number.

      The following Apple Media Services Terms and Conditions excerpt(s) may be viewed at https://www.apple.com/legal/internet-services/itunes/:

      "B. USING OUR SERVICES
      PAYMENTS, TAXES, AND REFUNDS
      You can acquire Content on our Services for free or for a charge, either of which is referred to as a "Transaction." Each Transaction is an electronic contract between you and Apple, and/or you and the entity providing the Content on our Services. However, if you are a customer of Apple Distribution International Ltd., Apple Distribution International Ltd. is the merchant of record for some Content you acquire from Apple Books, Apple Podcasts, or App Store as displayed on the product page and/or during the acquisition process for the relevant Service. In such case, you acquire the Content from Apple Distribution International Ltd., which is licensed by the Content provider (e.g., App Provider (as defined below), book publisher, etc.). When you make your first Transaction, we will ask you to choose how frequently we should ask for your password for future Transactions. If you enable Touch ID for Transactions, we will ask you to authenticate all Transactions with your fingerprint, and if you enable Face ID for Transactions, we will ask you to authenticate all Transactions using facial recognition. Manage your password settings at any time by following these instructions: https://support.apple.com/HT204030.

      Apple will charge your selected payment method (such as your credit card, debit card, gift card/code, or other method available in your Home Country) for any paid Transactions, including any applicable taxes. If you have also added it to your Apple Wallet, Apple may charge your selected payment method in Apple Wallet using Apple Pay. You can associate multiple payment methods with your Apple ID, and you agree that Apple may store and charge those payment methods for Transactions. Your primary payment method appears at the top of your account settings payments page.

      If your primary payment method cannot be charged for any reason (such as expiration or insufficient funds), you authorize Apple to attempt to charge your other eligible payment methods in order from top to bottom as they appear on your account settings payments page. If we cannot charge you, you remain responsible for any uncollected amounts, and we may attempt to charge you again or request that you provide another payment method. If you pre-order Content, you will be charged when the Content is delivered to you (unless you cancel prior to the Content's availability). In accordance with local law, Apple may automatically update your payment information regarding your payment methods if provided such information by the payment networks or your financial institutions. For more details about how Transactions are billed, please visit http://support.apple.com/HT201359. All Transactions are final."

      Apple records confirm the customer's Apple ID account has an unpaid balance. As such, Apple recommends the customer carefully review and follow the steps outlined in Apple Support article "If your payment method is declined in the App Store or iTunes Store", available at https://support.apple.com/en-us/HT203005.

      If the customer requires further assistance, they may contact Apple Support at https://getsupport.apple.com.

      Apple considers this matter closed.


      Sincerely,

      Apple Inc.

    • Initial Complaint

      Date:11/01/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the Apple Store around Sept 20, 2022 because my son broke the screen on his original iPad. I have apple care and I was told Apple doesn't fix the screen, so I would get a replacement. Once I got home and tried to set up the iPad, I could not get pass the sign in screen. A few days later I came back to the store and that's when I found out the iPad has a previous activation lock on it. An apple associate helped me through the process of filling out the paperwork to show my original purchase. I waited the 10 business days. I called apple support. I was told an activation unlock was approved. Yet the iPad is still locked. Apple support sent me back to the store. I was told that they see the approval for the unlock, but yet the iPad is still locked. The store told me that can't do anything, I would have to talk to apple support. I called apple support and the first supervisor told me they can't do anything except have me resubmit my invoice to show original purchase and to give them another 48 hours. The second supervisor I spoke to today told me she has no way of contacting whoever unlocks the iPad. I've asked why I can't get a replacement iPad? because it's not my fault. I I was told by the supervisor, all I can tell you is to wait. I asked how long? I can't even get an answer on a wait time. I just want a replacement iPad that doesn't have a previous activation code. It's not fair because it's not my fault.

      Business Response

      Date: 11/29/2022

      Business Response /* (1000, 5, 2022/11/16) */
      November 16, 2022



      Better Business Bureau
      1112 S. Bascom Avenue
      San Jose, CA 95128

      BBB Case #*********



      Dear Better Business Bureau:

      Thank you for your recent correspondence regarding the above-referenced case number.

      The issue reported by the customer has since been resolved.

      Apple considers this matter closed.

      Sincerely,

      Apple Inc.

    • Initial Complaint

      Date:11/01/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over the weekend, I purchased 6 apple gift cards through***************** using reward points equating to $1,400 worth.

      On 10/31/22, I attempted to purchase a 2nd generation Apple Pencil paired with a iPad Pro Wi-Fi 256 GB in space grey using the education discount. I was able to successfully add my gift cards to the check out process, and once placing the order, I received an error - " Your payment authorization failed. Please verify your information and try again, or try another payment method." I was only using the gift card balance since it covered the whole purchase. I proceeded to call Apple customer and wasn't able to keep up with the names of the representatives since I kept getting transferred. I started in sales and they attempted to complete the transaction for me, and received the same error message I was receiving. They stated they had no idea what was going on and were unable to complete my transaction. $1400 is sitting in my apple balance account. They did not offer me any sort of solution or outcome at this point.

      Business Response

      Date: 12/02/2022

      Business Response /* (1000, 5, 2022/11/14) */
      November 14, 2022




      *****************************************************************
      *** Case ID:********


      Dear **********************:

      Thank you for your recent correspondence to the executive offices of Apple.

      This office attempted to contact the customer several times regarding their complaint. Because Apple has not received a response, Apple must assume, unless we hear otherwise, that the issues described in their complaint have been resolved to their satisfaction.


      Sincerely,

      Apple Retail Executive Relations

    • Initial Complaint

      Date:11/01/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been reporting for a problem with an app for many times and being disregarded. i feels like it's because i'm little people that don't need to be heard and not rich enough to reach faster to high above. I've been emailing and email back and forth in the past but nothing change. It's about *********************** ***************** millions dollars app* and i think this is why i'm being disregarded as money talk. Anyway i am trying again to reach you to please do pay attention on what's going on in the app , the content. on **** live streaming app settings, click about us, then click "Community Convention". in
      - serious Violations part no.3 Gambling is strictly prohibited.
      meanwhile************************** region you can find verified host (contracted by **** in hosting to earn cash) putting up a video of chicken/rooster fights. this goes for "gambling" as well as animal cruelty.
      - serious Violations no.6 it said " involving pornography and display sensitive parts of the body with sexual characteristics in any way are strictly prohibited."
      but yet, **** let this happen, for their host wearing lingerie on live promoting / offering their naked videos or pictures in return for some **** diamonds. you can check it yourself most in top hot page "*************************************************************
      - in serious violations no.8 that it said "infringing content and violating the privacy of others are strictly prohibited"
      meanwhile **** let the host broadcasting live whole entire movies, you can find this many in ************************************
      - then in general violations no.3 it said "Vulgar performances, movements or sounds related to pornography, music related to pornography, and vulgar exposure are prohibited, including but not limited to: wearing underwear outside the body, exposing large areas of chest or buttocks, etc."
      but YET AGAIN PLEASE check it yourself most of **** live streamer contents are showing underwear , exposing things etc.

      Business Response

      Date: 11/28/2022

      Business Response /* (1000, 5, 2022/11/14) */
      November 14, 2022



      ***************************************************************

      *** Case #: *******


      ****************************:

      Thank you for your recent correspondence regarding the above-referenced case number.

      The following Apple Media Services Terms and Conditions excerpt(s) may be viewed at *****************************************************

      "B. USING OUR SERVICES
      PAYMENTS, TAXES, AND REFUNDS
      You can acquire Content on our Services for free or for a charge, either of which is referred to as a "Transaction." Each Transaction is an electronic contract between you and Apple, and/or you and the entity providing the Content on our Services. However, if you are a customer of Apple Distribution International Ltd., Apple Distribution International Ltd. is the merchant of record for some Content you acquire from Apple Books, Apple Podcasts, or App Store as displayed on the product page and/or during the acquisition process for the relevant Service. In such case, you acquire the Content from Apple Distribution International Ltd., which is licensed by the Content provider (e.g., App Provider (as defined below), book publisher, etc.). When you make your first Transaction, we will ask you to choose how frequently we should ask for your password for future Transactions. If you enable Touch ID for Transactions, we will ask you to authenticate all Transactions with your fingerprint, and if you enable Face ID for Transactions, we will ask you to authenticate all Transactions using facial recognition. Manage your password settings at any time by following these instructions: ***********************************

      Apple will charge your selected payment method (such as your credit card, debit card, gift card/code, or other method available in your Home Country) for any paid Transactions, including any applicable taxes. If you have also added it to your Apple Wallet, Apple may charge your selected payment method in Apple Wallet using Apple Pay. You can associate multiple payment methods with your Apple ID, and you agree that Apple may store and charge those payment methods for Transactions. Your primary payment method appears at the top of your account settings payments page.

      If your primary payment method cannot be charged for any reason (such as expiration or insufficient funds), you authorize Apple to attempt to charge your other eligible payment methods in order from top to bottom as they appear on your account settings payments page. If we cannot charge you, you remain responsible for any uncollected amounts, and we may attempt to charge you again or request that you provide another payment method. If you pre-order Content, you will be charged when the Content is delivered to you (unless you cancel prior to the Content's availability). In accordance with local law, Apple may automatically update your payment information regarding your payment methods if provided such information by the payment networks or your financial institutions. For more details about how Transactions are billed, please visit *********************************. All Transactions are final."

      "ACCOUNT
      Using our Services and accessing your Content may require an Apple ID. An Apple ID is the account you use across Apple's ecosystem. Use of Game Center is subject to this Agreement and also requires a Game Center account. Your account is valuable, and you are responsible for maintaining its confidentiality and security. Apple is not responsible for any losses arising from the unauthorized use of your account. Please contact Apple if you suspect that your account has been compromised."

      APP MAINTENANCE AND SUPPORT
      Apple is responsible for providing maintenance and support for Apple Apps only, or as required under applicable law. App Providers are responsible for providing maintenance and support for Third Party Apps."

      Apple, based on the Apple Media Services Terms and Conditions, recommends the customer contact the App Provider for maintenance and support of the Third Party App. The customer may also consider discontinuing the use of any Third Party App that does not meet the customer's expectations.

      Apple appreciates the support of our customers and strives to reach mutually satisfactory resolutions to all customer requests; we apologize we were not able to do so in this instance.

      Apple considers this matter closed.


      Sincerely,

      Apple Inc.

    • Initial Complaint

      Date:11/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an apple ************************** balance to cover the full cost, yet somehow the payment is declined. I get the following message.

      "Your payment authorization failed. Please verify your information and try again, or try another payment method. "
      I have called like 15 specialists at apple and none of them help. I keep getting transferred.

      I cannot use my 1100 dollar USD balance on what I intended it for any apple product.

      If apple do not allow using my balance for buying the physical product, I ask then process the refund, sending me the check or physical gift card to me.
      I have been buying gift cards from amazon and retail store and hadn't had an issue with apple before.

      Business Response

      Date: 11/30/2022

      Business Response /* (1000, 5, 2022/11/14) */
      November 14, 2022




      Better Business Bureau
      ***************************************************************


      Dear Better Business Bureau:

      Thank you for your recent correspondence to the executive offices of Apple.

      This office attempted to contact the customer several times regarding their complaint. Because Apple has not received a response, Apple must assume, unless we hear otherwise, that the issues described in their complaint have been resolved to their satisfaction.


      Sincerely,

      Apple Retail Executive Relations

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