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Business Profile

Wholesalers and Distributors

Dana Port Distribution

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesalers and Distributors.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 217 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/16/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/2022 date of purchase in the amount ****** loan #3h88 4kkt from **** port dis.never received 2 tires that I Oder cal them over and over at least 60 times on Anser I would like to just get my money at this point please help

  • Initial Complaint

    Date:02/10/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased tired from **** port and never received them or a refund fought with the. And never got a turn around then affirm wouldn't help because their was no return to them then my back said t** was a legit transaction

  • Initial Complaint

    Date:01/15/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in September of 2022 I placed an order from Dana Port Distributions for a pair of ***************************** tires for a total price of $547.00 order #************ They sent me an email 2 months later saying my order had been delayed and soon it will be delivered. After waiting I finally cancelled my order in December of 2022. They sent me an email saying the order was in process of being cancelled and within 10 business days my money was going to be refunded. They kept on saying that for about two months. I tried calling and calling and finally got a hold of someone and told me the order was canceled and within 10 business days my money was going to be refunded. I believed it and waited. I called again and had the same response. As of now I havent received anything yet. I would want to get help to get my money back. Thank you!

  • Initial Complaint

    Date:12/04/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item on-line. The company went ahead and charged my **** card. I then cancelled the order prior to shipment. The company has so far refused to refund/credit my **** card. The date of transaction was 8/01/2022.

  • Initial Complaint

    Date:09/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried multiple times to contact the company through email and calls to get a refund but they keep ignoring me and failing to return my money

  • Initial Complaint

    Date:07/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My business ordered rear components for an older Impala on 07/13/2022. We were told it was on back order and should see the parts in a few months. We kept checking in but were told the same thing. We ended up going straight to the manufacturer and getting the part instantly since it was in stock with them. We called Danaport Distributing to cancel the order and get a refund of $846.90. Danaport charged my credit card even though I did not receive any parts. We could not get through on the phone and had left several messages with no call back. We finally emailed them and were told several times that their accounting department is working on it and or I can contact my credit card company. They know dang well that the credit cart company cannot help you after 180 days. The last contact we had with ******** was in January and still have received 0 credit from them.

  • Initial Complaint

    Date:07/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of cancellation was 12/19/2022 I received an email concerning me getting the radiator support, they said in email that order# ************ was cancelled due to them not being able to obtain the item in order and that a refund was in the process I have emailed them back and forth several times only be told that the customer service and account ***** are separate still here we are July 20th and nothing

  • Initial Complaint

    Date:06/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered Tire That Web Site Said They Had In Stock. Never Heard From Them In 30 Days. E-mail them I Was Told Tires Were On Back Order. Will Be In Stock And Sent Out In 6 Weeks. That Didn't Happen Spoke With Them To Cancel Order. Been Waiting on Refund For 5 Months . Money Has Not Been Refunded or Tires Delivered. My Order Was Over $700 Dollars Order #*************

  • Initial Complaint

    Date:06/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 28, 2023 I ordered a set of head pipes from *************. On February 20, 2023 I emailed them about the order status. I was told shipment next week. On March 20, 2023 I was told that week. On both May 6 and 15 I did not receive any response to my emails. On May 22, 2023 I requested a refund and again no response. All I want is my money back, please.

  • Initial Complaint

    Date:06/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered an air intake in August 2022 for $450 order #************, request a refund and never heard back from them and never received the refund, sent many emails with no refund ever given.

Dana Port Distribution is NOT a BBB Accredited Business.

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