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Business Profile

Wilderness Survival Training

American Family Survival

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wilderness Survival Training.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two plasma lighters from American Family Survival and never received my order. They charged my card and never sent me the lighters I paid for. I sent countless emails and called American Family Survival they said they were backed logged and my order would be delayed. A few months after waiting and constant emails and phone calls for my order. The email and phone no longer exists. All I got was from them was email error messages and hang **** So disappointed.

  • Initial Complaint

    Date:11/25/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I orgered two lighters in May of 2021 that I never received. I found my email receipt and the phone number attached to my bank statement. When I called ******* said that they were way backed up on orders and that they would send my order within a week or two. This was about a year later. I have yet to receive anything. Now the phone number I called wont work or any other number I find associated with American Family Survival. I just want my money back. Please help me.It was for a gift for someone but now its too late. I dont have much as I am a single mother of one. I work hard for my income and just wanted to be treated with respect and honesty.

  • Initial Complaint

    Date:11/17/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and paid for a product almost 1 year ago. I have sent multiple request of status. This company has placated me. Total scam no response

  • Initial Complaint

    Date:11/07/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed a complaint with BBB in February. You contacted american family survival and they said they would refund my money. I haven't received anything from them, I can't even contact them. This business is a rip off and somebody needs tho be held accountable.

  • Initial Complaint

    Date:08/29/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was going over some bills and see $98 coming out from a company called Survivor Family. I called the number but its useless from ****************. ************. I have never heard of these people nor have I talked to anyone. Sadly I have to pay my Rent by ************** I am $98 short of it.

  • Initial Complaint

    Date:08/10/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 12, 2021, I ordered a pair of tac vision binoculars from American Family Survival. The order number is 85A57F396C. With the life time warranty, I paid a total of $228.89 for the item. To this day (08-10-22), I still have not received my item. I have called the company several times inquiring about when I will receive my merchandise. Each time, they tell me that they are waiting for more stock. On May 26, 2022 I called the company and talked to a woman named ****** and requested a refund since it had been over one year since I had ordered. ****** stated that I would have my refund within a few days. Two months later I still had not received my refund. I realized that I no longer had the credit card that I charged the merchandise to and they would not be able to put my refund back on that card. Therefore, on July 29, 2022, I called American Family Survival again and once again I spoke with ****** and explained about the credit card that I charged the item to. She stated that they would have to give me my refund by paypal. I gave her my paypal address and she stated that I would have my refund in a few days. It is now August 10th and I still have not received my refund. Could you please help me get my refund for the item that I have never received.

  • Initial Complaint

    Date:08/04/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I don't believe I have any of the gmails remaining of the sales it's been more than six months I think I've contacted the company several times but they only day we expect shipment in two weeks each time. Last two gmails I got no response at all.I purchased a plasma lighter then a short whole later the offered a battery pack for it so I purchased that too still waiting on both items. I finally told them either send me a refund and or a catalog or a credit I'll consider something else if I like it as a replacement otherwise a refund. It's been so long I can't find the original orders on my Gmail

  • Initial Complaint

    Date:07/30/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an order with American family Survival in September of 2021. I seen the charges of extras that I never approved and contacted them. First few times I was unable to get a hold of them. Finally was able to get a hold of a representative. I was able to cancel the charged product that I never approved and got a refund a few days later. I was told that my product was on ships in the harbor and as soon as they were able to be unloaded my order would be shipped. It is almost a year and I still have yet to recieve my lighter. I contacted them and was told an administrator would review my order and I would receive an email as well as a refund. I have yet to recieve an email which was 2 weeks ago and every time I attempt to contact them, it plays music as they are finding a representative and after 20 to 30 minutes waiting on hold the recording that the business is closed and call back during business hours when I call in the middle of when it states their business hours are. I know it's only 40$ but I hate being ripped off and putting my story out there to help others as I see the other issues people have had with this company. Please help!

  • Initial Complaint

    Date:07/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 08/03/2021 I placed the following order:Items in Order:NameQuantityPrice Lifetime Warranty1$6.95 Three SurvivaLighters1$74.95 SurvivaChargerD1$19.99 Totals:Sub Total: $101.89 Shipping: $6.95 Grand Total: $108.84 Over the past 11 months I have inquired off and on to the status of my order. Each response was met with "3 - 4 weeks and you should receive your order".That never happened.On July 14, 2022 I received this response:******* C (American Family Survival)Jul 14, 2022, 2:49 PM PDT I explained, we would be happy to refund you. Since this is an older order we can only refund via PayPal. Can you give me your Paypal email and if you dont have one can you make a Paypal account? Once this is received we will refund you right away.Regards, ******* -Prepared For Anything-American Family Survival ********************************** I gave my PayPal e-mail address within minutes of receiving this message. I have since followed up at least twice inquiring the status of my refund...no response. I would like a refund, in full for $108.84 as soon as possible.Thank you.

  • Initial Complaint

    Date:07/23/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made purchase online, ripped off, my money taken, no delivery made, subsequent communications drawn out by company, promising a later delivery, no delivery to date, now no way to communicate, company appears to now be non-existent.

American Family Survival is NOT a BBB Accredited Business.

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