Complaints
This profile includes complaints for Powur's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 172 total complaints in the last 3 years.
- 41 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Had this company install a solar system on my home. The company has had multiple issues with permits and data the county and city needed. Now my system is installed and the energy company says they install a system is too big for the information they supplied and cannot be energized. I cannot get any answer from POWUR on the if they know this issue or any resolution.
Business Response
Date: 01/24/2023
Hello ******,
Thank you for bringing this to our attention, and we apologize for the delayed reply. At Powur, we pride ourselves in the promise of open and honest communication throughout your solar system installation. **************** is at the forefront of everything we do, and we would like the opportunity to turn your experience around.
Powur's Executive Escalation team is working closely with your utility company to understand precisely the limitations put in place by your utility company. A member of our Executive Escalations team contacted you via email on Tuesday, January 24th, to discuss this step in more detail. Please reply directly to that email as soon as you get a chance.
Please remember that our Executive Escalations team will be your primary point of contact until we can address all concerns. We appreciate your patience throughout this process and look forward to speaking with you soon.
Respectfully,
Powur Customer Success Team
1-866-GO-POWURCustomer Answer
Date: 01/25/2023
yes they sent an email asking how to contact me, wish I immediately responded to. No contact since. No updates, no communication from my utility company that the requested info from POWUR has been submitted. Has been weeks since the utility companys request to POWUR with no response. Even my sales rep and his up line cannot get an answer on if or when it will be resolved.Business Response
Date: 01/25/2023
Hello ******,
Thank you for following up, and our sincerest apologies for the delayed response. The Executive Escalations specialist assigned to your case has been monitoring your case as well as working with internal departments to address your concerns. Our in-house design team has gathered the information needed to submit to your utility company, and that step is in-progress. We've reached back out via email to update you on the next steps, please reply to that email for additional assistance.
Respectfully,
Powur Customer Success Team
*******************************
Customer Answer
Date: 01/25/2023
they still offer nothing in timeline or the issue. Just says working on it. Which is necessary but insufficient.Business Response
Date: 02/17/2023
Hello ******,
Thank you for your continued efforts in working towards a resolution in this matter.
After reviewing your concern once more, we have confirmed that our Executive Escalations team contacted you via email, looping in your Project manager to account for the specific details of your project and the next steps.
The latest update is that Powur submitted the proper documentation for review. While the expected timeframe is at minimum ten business days, please note that sometimes an inspection of resubmitted documents can take longer. Our follow-up with the appropriate parties was on February 16th, and your project manager will follow up with additional information once it becomes available. We've asked her to respond to your last email, also.
Powur is diligently working on the next step, obtaining permission to operate. We appreciate your patience as we work on addressing and resolving all of your concerns.
Respectfully,
Powur Customer Success Team
*******************************Customer Answer
Date: 02/17/2023
yes they did contact me with working on it email and looks like they submitted docs. No answer to what will happen if the docs are rejected, as requested before. Also this project is now on month 6. The delays have all been due to POWUR. This has caused me to pay higher electric bills. I request monetary compensation for my electric bills and all the time and anguish in trying to resolve the issues.
if it was not for the BBB, I suspect they would never have done anything.
Business Response
Date: 02/21/2023
Hello ******,
Thank you for following up.
Rest assured, you are not subject to any financial burden except your typical utility bill until Powur obtains permission to operate. We are committed to reimbursing your solar payments until your system runs. Our Executive Escalations member emailed you today, February 21st, to provide additional information on loan reimbursements.
We understand that the delays have been less than ideal, but we appreciate the patience you've shown thus far. The application, as it relates to obtaining permission to operate, has been submitted for approval, and we are pending utility approval. Your project manager will continue to keep you informed.
Respectfully,
Powur Customer Success Team
*******************************Customer Answer
Date: 02/22/2023
we are into 7 months since this project started. If Powur would have known what they were doing, I would not have had high electricity bills over this time.
I expect them to reimburse me for the bills and all the time I have had to spend trying to get this resolved. I expect a $3000.00 reimbursement from them.
Initial Complaint
Date:01/05/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The product did not performed as we were told. I have attached the proposalBusiness Response
Date: 01/17/2023
Hello ******,
Thank you for bringing this issue to our attention. At Powur, we pride ourselves in the promise of open and honest communication throughout your solar system installation. **************** is at the forefront of everything we do, and we would like the opportunity to turn your experience around.
Our Executive Escalations specialist has reviewed your concerns and created a ticket with our Operations and ********************** for more help. In addition, our Executive team will reach out to you directly for additional information. Please reply to the email mentioned above for assistance.
Alternatively, you can reach us by email at **************************************** via phone at 1-866-GO-POWUR, or chat at chat.powur.com. We look forward to resolving this for you soon.
Respectfully,
Powur Customer Success Team
1-866-GO-POWUR
Customer Answer
Date: 01/18/2023
Thank you for your email.They have reached out to us and we are setting up time to talk with them.Please keep complaint open while align to talk on their reply.Business Response
Date: 01/18/2023
Hello ******,
Thank you for following up with the Better Business Bureau regarding your open complaint. We understand that you'd like a timely response and a satisfactory resolution before closing the complaint.
Our Executive Escalations specialist has replied to your most recent email and is working on setting up a phone call for Friday, January 20th, as requested. Please continue working with your *************** of contact for the quickest resolution.
We look forward to hearing from you.
Respectfully,
Powur Customer Success Team
1-866-GO-POWURCustomer Answer
Date: 01/18/2023
Thank you for your email.They have reached out to us and we are setting up time to talk with them.Please keep complaint open while align to talk on their reply.Initial Complaint
Date:12/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My dispute is about customer satisfaction, the stress that has caused my family through the whole process. The communication and promises that were said and mislead with saying a ****** tax credit would be done on taxes to keep the same payment, was a total lie. No tax credit and payment went up over 100 dollars. Electric bill that was said to be no more than 92 dollars and over 400 on top of solar payment. It is about the time vested, missing days of work, the tax credit I was expecting to get in 2021, and the savings on my electric bill that I have yet to see. My project initiation date was on Dec 30th 2020. I was told by the representative that my installation was going to take 60 days and it took months. I am very upset with the type of services and process I got from Powur, and I would like Powur to think about the money we spend on the panels only not to work right. I am totally sickened by this company not to care about how the panels don't work and cost the customer twice as much before solar. I have called several times and sent emails, only to be told that their is nothing wrong and I have to pay for someone to come look at it. I will never recommend this company to anyone. They scam people and mislead people with promises they never kept. I am in the process of filing a lawsuit due to no one ever fixing the issuesBusiness Response
Date: 01/06/2023
Hello ******,
Thank you for bringing this to our immediate attention. At Powur, we pride ourselves on open, honest communication and continuous support throughout the installation process. Our sincerest apologies for this not being your experience thus far.
An Executive Escalation team member initially reached out on December 29th to address the grievances raised. The same specialist reached out on Tuesday, January 3rd, to discuss a resolution path forward. We coordinate with our Operations and Management team and our internal Seller Integrity team. Please keep an eye out for future communication from both teams mentioned.
If you have any more questions or concerns, please reply directly to your existing line(s) of communication, such as the Executive Escalation team member that contacted you recently.
We appreciate your patience throughout this process and look forward to resolving your concerns.
Respectfully,
Powur Customer Success Team
1-866-GO-POWURCustomer Answer
Date: 01/26/2023
Claim needs to be reopened, as nothing has been done and still have no tax credit that was promised. Powur is a horrible company that misleads customers.Business Response
Date: 02/17/2023
Hello ******,
Thank you for your continued efforts in ensuring we resolve your various concerns.
Powur has conducted multiple interviews and found no seller integrity violations and that the current system, as sold and installed, is exceeding the proposed production output.
We have confirmed that you have ongoing communication with a member of our Executive Escalations team, and your recent request for a ground mount proposal and associated costs is in progress. Please continue to reply in the existing email thread for immediate assistance.
We look forward to providing you with your required documentation soon.
Respectfully,
Powur Customer Success Team
*******************************Customer Answer
Date: 02/17/2023
I was in contact with Powur only to be told there is nothing they can do. First I was told they could put more panels or add to the *******
but then I was contacted being told there was nothing they could do also was told the tax credit was not their responsibility when the sales person told me my panels would never go up in payment, as I would get that tax credit. I'm done playing games and being mislead. I want a system that will do what was promised and the tax credit, or I will get an attorney. Thank you
Business Response
Date: 02/21/2023
Hello ******,
We appreciate your ongoing efforts to remedy your concerns.
As mentioned, our compliance team did not identify any seller integrity violations. The system is exceeding the proposed production output.
Regarding the tax credit, Powur does not guarantee you will qualify for any specific credits. We advise you to consult with your tax accountant for any tax-related questions.
A member of our Executive Escalations team relayed the findings of both investigations to you via email. Should you have any additional concerns regarding our final determinations, don't hesitate to contact us via your email thread.
Respectfully,
Powur Customer Success Team
*******************************Customer Answer
Date: 02/21/2023
Good Afternoon,
The system is not working as what was promised to me. Documents clearly states the bill would not exceed more than ***** a month and I'm paying way over 400 in the summer time. My bill is over 400 plus the panels that were promised to never go up with the tax credits.
I was promised a tax credit to pay the panels down so the payment would stay the same. ************* came into my home making promises with the solar tax credit of over ****** plus the *** bill would never be over ***** a month
Now I'm being asked to buy more panels to be put in my back yard. Let me repeat myself by saying there is only 2 people in my home and my electric bill is more now than before having someone lar. Powur makes promises to people to mislead them into buying panels that don't do what is promised.
You say this is being taken care of but I'm being asked to pay for it out of my pocket. I will not close this complaint until it's fully taken care of. Thank you.
Initial Complaint
Date:12/23/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After taking our $1000 deposit with a price given they stopped responding to my emails and calls for about 4 months with no indication of what was going on. 4 months later they told me I could either agree to an 8k increase in price (nearly 40% after solar rebates) or forfeit my deposit. Given they never touched my house and seemingly didnt do any actual work, and that they changed the price without changing the work I wanted done they should refund my deposit. Contract signed and deposit paid April 19 2022 Initial installation canceled on jun 22 because they missed a panel upgrade on the permit, but was guaranteed price wouldnt change as that was factored into the estimate already Sept 19 Im told there will be an extra ~8k charge for the mains panel that I was told was already included. At this time I cancelled and was told I would get my deposit refunded. I never got a refund and never heard back from the company again.Business Response
Date: 01/31/2023
Hello *******,
We appreciate you for bringing this matter to our attention. We understand that your experience has not been a positive one, and we would like to have the opportunity to address your concerns.
Our Executive Escalations team has reviewed your case and agrees that there were numerous opportunities to better your customer experience. The Executive Escalations team worked towards a satisfactory resolution. A team member reached out on Thursday, December 29th, to discuss your grievances and propose a solution. We've also confirmed via email that you've received your security deposit back.
We appreciate your patience throughout this process and look forward to speaking with you soon.
Respectfully,
Powur Customer Success Team
1-866-G0-POWURCustomer Answer
Date: 01/31/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I consider the complaint resolved.
Regards,
*********************************
Initial Complaint
Date:12/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
bought Solar Panels from this company two years ago and they are not producing what they were at the beginning, and paying double for power in my home. Company does not respond to emails and struggling to get a hold of warranty department.. Their lack of response, no customer service, and the poor sales agents knowledge, makes me think that it is an unprepared company. This company does not have the resources to face customers and therefore, they cannot serve their customers properly. They face the sale but not the promise.Business Response
Date: 12/28/2022
Hello *****,
Thank you for bringing this issue to our attention. At Powur, we pride ourselves in the promise of open and honest communication throughout your solar system installation. **************** is at the forefront of everything we do, and we would like the opportunity to turn your experience around.
Our Executive Escalations specialist has reviewed your concerns and created a ticket with our Operations and ********************** for more help. In addition, our Executive team will reach out to you directly for additional information. Please reply to the email mentioned above for assistance. Alternatively, you can reach us by email at ***************************************, via phone at 1-866-GO-POWUR, or chat at chat.powur.com. We look forward to resolving this for you soon.
Respectfully,
Powur Customer Success Team
1-866-GO-POWURInitial Complaint
Date:12/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My dispute is about customer satisfaction, stress that the process has caused, lack of clear communication, and misleading information. It is about the time vested, missing days of work, the tax credit I was expecting to get in 2022, and the savings on my electric bill that I have yet to see My project initiation date was on July 23, 2022. I was told by the representative that my installation was going to take from 60 to 90 days and here we are December 5th, and I am yet to get my installation scheduled. I am very upset at all this process, and I would like Powur to think of us the customers especially when we are required to be home for an installation during work days. I took two days off from work because of the installation process I was scheduled to receive. My hourly rate is about $42hr which means I lost about $668 in wages and not to mention that my daughter missed two days of school because I had to be home for the installation per their recommendations. I work and take my daughter to school 55 miles away from where I live. Also, if they knew that my house didnt have a sticker why schedule a installation day with false expectations?I have been trying to get it installed ASAP to qualify for this years tax rebates and I have been given the run around. The Installers themselves told me it would be possible if they schedule, they work Saturdays if possible. I continue to e-mail my project manager, but his answer continues to be we are working to put my project back on the calendar. So, was my project now, off the calendar? I call and wait for over ************************************************* At this point, I am just frustrated and feel that they are not taking my project seriously. I know that the interest rates are high, and it would not put me in a good position. My main concern now Is the change in the 3.0 that is around the corner. I dont want my project to be of the calendar as my representative tells me and I get hit with a bad deal.Business Response
Date: 12/06/2022
Hello Mercedes,
Thank you for bringing this to our attention. At Powur, we pride ourselves in the promise of open and honest communication throughout your solar system installation. **************** is at the forefront of everything we do, and we would like the opportunity to turn your experience around.
A member of our Executive Escalations team has looked over your concerns and reached out by email to help you out. Please reply directly to the email in question; our executive team will stand by.
Respectfully,
Powur Customer Success Team
1-866-GO-POWURInitial Complaint
Date:11/20/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Total lack of Support after installation that left a roof leak.On 10/5/2022 I discovered I had a roof leak after a large rain.I installing a new AC/Heat installed - the installers came back down from the attic, informing me of the leak and that they didn't want to touch anything due to the Insulation being soaked.I contacted Powur right away. We were expected a full week of Heavy rain coming up. I needed it fixed ASAP.10/7 Received email from ticket. Powur dispatched a ticket to the Installer, and a comment: "dispatched over to Exceptional Solar. Redirect on Monday if they don't respond". (Exceptional Solar moved to a different state and is no longer available.)10/17 called and emailed to add to my ticket: Informed Powur the ceiling damage was increasing. Exceptional Solar is not in business. I need someone ASAP. They said they would send someone else.10/26 Called and emailed to add to my ticket: "I have not heard back on getting the roof leak fixed.Exceptional Solar no longer exists. I was informed a different company would be sent, but I have not heard who or when. Please respond with a status update."10/31 Called and emailed: "I continue to not hear from you. I request service. Please let me know the status of my request."11/4: Called. ******* could see I was not getting any service or response. She was going to make a few calls and get back with me on Monday. I never did hear from her again.11/9 Called: ******* could again see that I was not getting a response, She said she would create a new ticket to escalate my ticket.11/10 Powur rep confirmed she had escalated my ticket via email.11/15 Received an email informing me that Powur has reached out to 4 different Solar installers, and will try to get a response from the 4 companies by tomorrow. Then asked if I had had a roofer come out to investigate / fix the leak. 11/20 No update. Still not fixed.They've never asked me to get a roofer till 11/15, and no mention of fixing my ceiling damage.Business Response
Date: 11/29/2022
We're so sorry to hear about your experience. Here at Powur, we strive to provide world-class customer service for everyone who interacts with our platform. We truly appreciate you bringing this opportunity to improve the overall experience to our attention. After reviewing your project, we see that our Service Team has been working on scheduling a service visit with several service partners in that challenging area of NM. We also note that we've received your roofer's contact information and are in the process of scheduling a full inspection as soon as possible per your request. We are happy to perform any and all repairs found to be directly related to your solar install.
Powur is committed to serving our customers, and we are constantly striving to improve the overall customer experience. If you need support in the meantime, you can get in touch with us directly at ***************************************.
Respectfully,
Powur Customer Success Team
1-866-GO-POWURCustomer Answer
Date: 11/30/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. I will wait for the business to perform this action and any related follow up actions. The roof leak did cause damage to my kitchen ceiling. Assuming that the rook leak is proven to be due to the solar installation. I would expect the Powur PBC would fix the leak and ceiling damage. If this is done, I will consider this complaint resolved.
Regards,
***********************
Initial Complaint
Date:11/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 6/27/22, I signed a contract for the installation of solar panels on my home. On ***** August, the installation took place. On the last day of the installation, I was told that a part wasn't working and that they would order the part and be back out. On 22 September, I sent an email to my sales rep asking for an update and when the final inspection would happen. On 23 September, I sent another email stating that one of the boxes could not be opened on the system because the pipe housing the electrical was too close to the latch. My sales rep stated he reached out to the installer. On 10 Oct, I reached out via email again because I didn't hear anything back. On ***************************** an email stating he reached out to the installer. On 17 Oct, I reached out via email again because I didn't hear anything back. My sales rep asked me to call. He said he would reach out again. I expressed my concerns because the first payment on the loan for the system was due and the way it was supposed to happen is the loan payment would replace my electric bill, not that I would pay both. He said I would be reimbursed. I was told multiple times someone would come out, but no one ever did. I have called the customer service line and made complaints multiple times. The only thing that has happened was the sub-contractor has come back out to clean up the parts that were left from install, install my circuit breaker panel (because it was left barely attached), and caulk the holes they made in my siding. At this point the system is still not operational. The part has not been repair/replaced. I am the only one reaching out with information. Once I signed the finance paperwork, nothing furthered has happened.Business Response
Date: 11/23/2022
Hello *******,
We appreciate your feedback and apologize that your experience thus far has been less than satisfactory. Please be aware that Powur holds a very high standard when it comes to customers experience and we acknowledge that your experience thus far has been lacking in communication and follow up. In order to better service you a member of Powur's Executive Escalation team has reached out to work with you and address the concerns you have raised, so we can reach successful completion of your project and you can start to enjoy the benefits of your solar system. Moving forward, you can expect timely communication from our Executive Escalation Specialist. Thank you for your feedback.
Respectfully,
Powur Customer SuccessInitial Complaint
Date:11/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is one of the worst companies I have ever done business with, During the installation process, they were on the ball, contacting me and keeping me in the loop, as soon as it was installed, crickets. The panels are supposed to eliminate my electric bill, so far, its been 4 months and I am still paying both entire bills (total electricity and panels) we had a blackout during hurricane **** and the panels never took over. At this point I just want them to come and take the **** panel off *******. No help with that either. DONT DO ANY BUSINESS WITH THEM.Business Response
Date: 11/09/2022
Hello ******,
Thank you for bringing this to our attention. We make a Powur Promise to our homeowners to communicate honestly and openly throughout the installation process; we're sorry that you haven't felt supported.
We have thoroughly examined your solar system's functionality to address the existing underproduction concerns. We have conducted a shade report and production analysis, which shows that your system is currently producing 92% of what was initially presented to you on your solar proposal. We have confirmed with the manufacturer of your equipment that your system shows no alerts. You can expect a potential variance of 10% yearly from the expected annual energy production as it was originally presented to you. We can confirm that your system is healthy and producing as expected.
Concerning your utility bill concerns, we suggest talking with your utility company to figure out other rate plan options to see the savings from your system as soon as possible. After looking through prior communication, we were able to confirm that your current rate plan is a budget buyback plan. With this rate plan your utility company looks at your past usage, typically over 12 months, and averages it to determine your new monthly charge. This means that you will not see the savings until the utility company calculates a new monthly average for energy consumption. Please do be assured, however, that your system is producing energy and generating credits for overproduction. You can work with your utility company to change your billing structure and experience immediate savings from your solar system.
Last but indeed not of minor importance, all solar systems work the same and will not function during a grid outage unless you have a battery.
A member of our Executive Escalations team has sent you an email to discuss these matters in detail. Please reply to that team member if you need more assistance.
Respectfully,
Powur *************Initial Complaint
Date:11/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I joined the Powur Platform and purchased the membership in early 2020 I paid 49 dollars per month for a service that was supposed to make me successful in my new professional in solar sales and marketing. I doing fine and was owed 35 thousand dollars on my sucsessful sales that were made between me and my so called mentor. I got taken off the platform after bringing in sales and paid money monthly for over 2 years 49 dollars per month and was promised to get my commission in full and since may I have tried multiple times to reach out to recieve my funds and havent been sucsessful they dont answer emails or calls and the so called mentor disappeared and changed his Phone number come to find out that he wasnt living in the he state even. You Powur PBC stole close to 40 of thousand dollars from me and it completely ruined my life I need someone to help me get this resolved because I am to the point were Ive lost everything I own.Business Response
Date: 11/15/2022
Hi *****,
While the relationship between yourself and Powur did not work out, we will continue to honor the terms of your contract with Powur for the projects which have been sold. Each of these projects are now being overseen by Powur project managers and are in various stages of development. For each, commission will be accorded in full when the respective installations are completed. Thank you.
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