Complaints

This profile includes complaints for Powur's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Powur

  2683 Via de la Valle # 321G Del Mar, CA 92014-1911

  
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  Powur

  11575 E. LAKETOWNE DR Albertville, MN 55301

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having issues with Powur getting my solar panels turned on because they installed equipment behind my fence and Dominion wanted it out front for 24 Hr. access. I have been having issues with them leaving job site dirty and unfinished. Sheetrock dust and insulation particles. Now Im paying electric and solar because panels are not turned on. Im being ignored by my project manager and her supervisor. No resolution is in sight. Im getting conflicting information from them on reimbursement. First I was told yes, now Im being told that I have to wait until they fix their mistake and get approval to operate from dominion then Ill get reimbursed. Ive had no other recourse and I cant afford a lawyer at this time. I just want them to get their equipment, refund my money and leave. Ive been making De payments because I dont want to mess up my credit. I want nothing else to do with them.

  

  Business Response

  Date: 11/05/2024

  Hello ******, 
  
  Thank you for bringing this issue to our attention. At Powur, we pride ourselves in the promise of open and honest communication throughout your solar system installation. **************** is at the forefront of everything we do, and we would like the opportunity to turn your experience around.
  
  Our Executive Resolutions specialist has shared your concerns with our operations team and confirmed that your project manager has been in contact with you to provide you with an update. Our install partner will be at your property this week (11/4- 11/8) to work in the conduit in order to relocate the photovoltaic meter.  We apologize is this delay in communication. caused incertitude towards your project. Alternatively, you can reach us by email at *************************************** or by chat at *******************************. We look forward to resolving this for you soon. 
  
  Respectfully,
  Powur Customer Success Team 

• Initial Complaint

  Date:10/23/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased the solar panel back in February 2022 with the verbal promise that they will cover the cost of uninstalling the panels when we were going to be ready to replace our roof. We advised the seller that we didnt want to buy the panels until we complete roof replacement and he conveced us that we wouldnt have a problem because they will do that for us when were ready to do the roof. Now we called them to uninstall the panels because we are on the process of replacing the roof and they are giving us uninstaller companies names for them to do that for us for is going to cost 10k. Powur said they dont cover the cost, so basically we spent 42k to put solar panels from Powur and we have to pay extra 10k to do uninstall them because the seller of the panels didnt wrote his verbal promise in the contract. I feel this company its not transparent with their clients and they will say anything for you to buy their product. Now we have to pay an extra 10k when we could have just complete our roof first and save that money if we had any idea that we was going to pay for that.. the seller lied to us..

  

  Business Response

  Date: 10/28/2024

  Hello,
   
  Thank you for bringing your concerns to our attention. At Powur, we pride ourselves on open and honest communication and extend our apologies for your experience. We always look for ways to improve and feedback like yours will ensure we implement the necessary changes as we grow. Unfortunately, Powur does not cover the removal and reinstallation of your panels for your roof replacement. You will need to coordinate this directly with one of our Partnered Installers in your area.  Upon further review, we note that Powur ************* has provided you with several Installers to assist with quotes, most recently on October 23, 2024.
   
  If you have any other questions or concerns, don't hesitate to contact our customer success team via email at *************************************** or chat by visiting *******************************.
   
  Respectfully,
  Powur Customer Success Team

  Customer Answer

  Date: 10/29/2024

  When I bought the panels, the representative to sell us the panels lied about this for us to buy it. We were going to do the roof prior and the representative to sell us the panel stated that they will remove and reinstall them for us free of charge. For us, this not good communication to the buyer since now the list the Powur provided us, they want to charge us an extra 10k which we could have avoided if we did the roof first like we were planning to do. Now its fair to the customer that we paid 42k for panels and now have to pay an additional 10k, I dont think so. 

  

  Business Response

  Date: 10/30/2024

  Hello,
   
  Thank you for bringing your concerns to our attention, and we sincerely appreciate your feedback. At Powur, we pride ourselves on open and honest communication and extend our apologies for your experience. Historically, system removal and reinstallation is not a service Powur has covered unless it is related to a solar-related repair requiring attention. This may not be the decision you were anticipating, however, we thank you for your understanding.
   
  If you have any other questions or concerns, please contact our customer success team via email at *************************************** or chat by visiting *******************************.
   
  Respectfully,
  Powur Customer Success Team

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  these problems have been for 2 years, trying to come and do some work and the work never been complete. This company I been doing all kinds of complains to come to fix the connections, call emails, and contact the customer service and they have always an excuse to not fix the connection.

  

  Business Response

  Date: 10/28/2024

  Hello, 
  
  Thank you for bringing this issue to our attention. At Powur, we pride ourselves in the promise of open and honest communication throughout your solar system installation. **************** is at the forefront of everything we do, and we would like the opportunity to turn your experience around.
  
  Our Executive Resolutions specialist has reviewed your concerns and identified that we have tried to call you back on July 30th,  and August 3rd  to the number ending in ********. Our specialist created a ticket with our Operations and ********************** for further assistance, subject line: ***** ********* (******) System Issues - Spanish.  

  If you need a quick response, please keep responding to that email thread. You can also reach us at *************************************** or chat at *******************************. We're eager to help you out and resolve this matter as fast as we can. Alternatively, you can reach us by email at *************************************** or by chat at *******************************. We are excited to resolve this for you soon. 

  
  Respectfully,
  Powur Customer Success Team
  

  
  

  Customer Answer

  Date: 10/28/2024

   

  

  Business Response

  Date: 10/31/2024

  Hello *****.
  
  We are grateful that you've taken the time to inform us about the issues you've experienced. At Powur, we pride ourselves on being transparent and honest throughout the solar system installation. Our top priority is ensuring you feel safe and satisfied with our customer service. We want to do everything we can to help you out.
  
  Our Executive Resolutions specialist has reviewed your recent ticket with our Operations and *********************** They're working hard to find a resolution and address any problems you've had; We see that you have one of our install partners scheduled to perform a site visit today 10/31/24. The last time they engaged with you was Tuesday 10/29/24. If you need a quick response, please keep responding to that email thread. You can also reach us at *************************************** or chat at *******************************. We're eager to help you out and resolve this matter as fast as we can.
  
  Best regards,
  
  Powur Customer Success Team

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed to solar installation via purchase. The array shown to me by my salesperson was to be on the topmost section of a ******* roof. When the workers arrived I gave them access to the building and they proceeded to install. Upon my return home from work I saw they had installed much of the array in the lower section of ******* roof facing west - and many tall trees. I said something to the installer, who said he thought it was an error also but called the office to confirm the design. I later learned from a Powur employee that the installer should have reviewed the plans with me before beginning, but they did not. I asked them to halt installation, but they had already drilled holes in my metal roof.I called Powur to stop the process until they could correct the issue, and eventually declined a rescheduled "connection" appointment which would have obligated me for payment. They have only offered (after they had angrily responded to my complaints multiple times) to add 2 panels without displaying the details on what should have been provided with proper design. Had they planned correctly, I would have paid for fewer panels to get the necessary output. Forcing me to pay for extra panels is bad enough, but denying what their own software (a "shade report") and salesperson and installer said was an inefficient design is unacceptable. I have wasted many hours and still have unusable panels in inefficient placing on my roof, and they are threatening to sue.

  

  Business Response

  Date: 09/17/2024

  Hello ******, 
  
  Thank you for bringing this to our attention. At Powur, we pride ourselves in the promise of open and honest communication throughout your solar system installation. **************** is at the forefront of everything we do, and we would like the opportunity to turn your experience around.
  
  Our Executive Resolution team member contacted you on 9/12/24 to discuss your concerns. Please reply to that email as soon as possible. Please remember that our Executive Resolution team will be your primary point of contact until we can address all concerns. We appreciate your patience throughout this process and look forward to speaking with you soon. 
  
  Respectfully, 
  Powur Customer Success Team 
   

  Customer Answer

  Date: 09/17/2024

  as per my complaint, the layout of panels was not what Powur told me it would be. What they installed did not maximize the roof sections with the most access to sunlight, and instead used a surface that is shaded by trees for hours each day.  As a result, I had to pay for more panels than needed to achieve my required output.

  Again, i would like to see detailed reports showing the output per panel for each surface.  I have been offered 2 additional panels but I still believe I am being forced to pay for more panels than I needed due to a highly inefficient installation plan.

   

  Finally, the response from the company has been, by and large, rude. They have been more interested in their own demands and perspective than in hearing my issues, which has resulted in a great deal of my time fighting this when I should be enjoying the benefits of solar. It has also been a great deal of stress in my life that I never wanted.

  

  Business Response

  Date: 09/18/2024

  Response
  Hello ******,
   
  We designed and installed your system to best match the layout you and your seller created in your proposal. Our design estimates an overproduction of ****** kWh, exceeding the ****** kWh stated in your contract. After installing the panels, you asked for a layout change to achieve a yearly production of ****** kWh, but unfortunately, we cannot remove any installed panels.
   
  While we cannot accommodate your request for a layout change, we would like to offer you two additional panels at no extra cost, bringing your system's estimated production to ****** kWh. We value your feedback and are eager to enhance your experience as a Powur customer.
   
  Respectfully,
  Powur Customer Success Team 

  Customer Answer

  Date: 09/23/2024

  "Powur" requested that we "move our conversation to email. "  From there, they returned to their original position and have continued to bully me.  Power's application did not provide me access to the design prior to installation. Powur's installers also neglected to follow Powur's policy of showing the design to me prior to installation.

  I acknowledge that I approved the initiation of the project, but I never saw the design of the solar array before they installed it (I only saw total output). I could not see it on their application and the installation team did not show me their plan prior to installing it (which, again, violates their policy). The installation team did, however, agree with me that the panels were poorly arranged due to angle of roof surface and shade on the lowest surface.

  
  Their poor design (placing panels in shade) resulted in me paying for more panels than necessary to achieve my electric capacity needs. If they can make it right, I'd rather they take back their panels and fix my roof. I have purposely stopped the process as soon as possible so the array is not yet operational. 

  The salesperson advised me that the reduction in efficiency from being placed in the shade resulted in over 2 panels' worth of electricity. In order to compensate for the design, and to compensate for the extra cost of the inefficient panels I had to purchase, two free panels is unacceptable. As i stated to Powur, I might consider four panels, but even that is a compromise on my part.

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new solar system from Powur. I paid in full for the system around December 28, 2024. The system was sold as a complete turn key package. After original installation they realized several missing components and a required panel upgrade that wasnt disclosed in the original agreement. They installed the electric meter in a location not compliant with village code and had to relocate my AC condenser. As of September 10, 2024 the system still doesnt work. It has faults and the contractor keeps showing up unexpectedly for hours at a time.

  

  Business Response

  Date: 09/12/2024

  Hello ****, 
  
  Thank you for bringing this review to our attention. At Powur, we pride ourselves in the promise of open and honest communication throughout your solar system installation. **************** is at the forefront of everything we do, and we would like the opportunity to turn your experience around.
  
  Our Executive Resolution specialist has shared your review with our operations team and confirmed that your project manager (PM) will contact you for a response to your concerns. Our records show your PMs last contacted you on 9/11/24 to discuss your project's updates. Please remember that your PM will be your main point of contact until you finish your project. We appreciate your patience throughout this process and look forward to speaking with you soon. We are sorry for this Project delay, which caused incertitude about your project. 
  
  Respectfully,
  Powur Customer Success Team 

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a solar system from this company a couple of years ago, I have had nothing but issues with the entire thing. It seems that my panels are down more than they are working and I have had to pay for them to send service technicians to replace fuses that have blown and shut the system down completely. The first time was Nov 2023, next was Jun 2024, and the last time was Aug 2024. As of the last visit my system is completely turned off because it was found that the original installers did it improperly. The fuses and the box were too small to handle the power being produced and I need a bigger fuse box and larger fuses. I submitted my electric bills to them for reimbursement and got denied, Im a 100% disabled vet on a fixed income. Also, they did a roof inspection before installing (I have the report) and said everything was good and I didnt need a new roof (could have been rolled in with the financing) and now I had to file a claim with my insurance for my roof. I cant get up there to look so I had to go with what they said. I filed a BBB complaint on this same company right after installation. I am also being told by the service tech that there are wires hanging down from the panels and touching my roof and that could be very dangerous, which I also know from being a Deputy Fire Marshal in the past. What they did is dangerous and placed myself and my family in a dangerous life and death situation. They are refusing to reimburse me for my electric bills as well.

  

  Business Response

  Date: 09/11/2024

  Response 
  Hello ***********,
   
  Thank you for contacting us. Your satisfaction is our top priority at Powur, and we are committed to open and transparent communication throughout your solar system installation.
   
  Our Operations and ********************** (O&M) contacted you on 9/10/24 to discuss your concerns. Please respond to their email as soon as possible. The O&M team will be your primary contact until we resolve your concerns. You can also contact us via email at *************************************** or our chat service at chat.powur.com.
   
  We are dedicated to improving your experience and look forward to quickly resolving this situation.
   
  Best regards,
  Powur Customer Success Team

  Customer Answer

  Date: 09/20/2024

  My name is *********** ******* and I filed this complaint about Powur.  This matter is not closed at all, I only received the message that stated you were gonna close the complaint, nothing else.  This company has refused to refund my wife and I for 3 electric bills that we submitted to them for the months that our system was shut down do to originally installation mistakes that were made by the company they contract with to do the installations.  They did come out and replace my fuse box and installed a larger one with larger capacity one and larger fuses which should have been done with the original installation.  The company they contracted with, *********, came out on 16 Sept 2024 to do  the installation, did not come with any materials needed to do the installation and had to go to the store.  I live 20 minutes from Lowes and it took  them over 2 hours to return to the job site.  I contacted Powur through the online chat,  which is the ONLY way to communicate with them, to express my displeasure with the fact they didn't come prepared and I was waiting over 2 hours for them to return.  I questioned the professionalism of this company for sending a crew to do a specific installation without what they needed.  This company even did the same thing twice when they were called out to change fuses and even had to leave the job site to purchase fuses. The Techs finally returned and completed the job.  The following evening at 7:24 pm, I received a text from the technician that did the job  "I appreciate your concern with my professionalism  I hope your system is up and running the way it should be".  This is a stranger that knows where I live and  upset that I expressed my displeasure to Powur,  I am now concerned for the safety of my family.  The job was completed and there was absolutely no reason for him to contact me the next day.

  
  

  I would also like to request a phone call from upper management of this company so I can discuss all of the situations I have had to deal with concerning the system their company designed and installed for me.  This request is being made because there is absolutely no way to contact an actual individual to discuss this with.  I am a 100% disabled vet and have problems with just sending messages in an online chat. 

  
  

  Thank you for all your consideration in this matter and I look forward to hearing back from you.

  

  Business Response

  Date: 09/26/2024

  Hello ***********, 
  
  Thank you for bringing this to our attention. At Powur, we pride ourselves on the promise of open and honest communication throughout your solar system installation. **************** is at the forefront of everything we do, and we would like the opportunity to improve your experience.
  
  Our Executive Resolution team member contacted you on 9/25/24 to discuss your concerns. Please reply to that email as soon as possible. Please remember that our Executive Resolution team will be your primary point of contact until we can address all concerns. We appreciate your patience throughout this process and look forward to speaking with you soon. 
  
  Respectfully, 
  Powur Customer Success Team 

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Informed by SCE ***************** my 2nd service acct# ********** is not on PTO. The only PTO on file is service acct# ********** for project id# NST ******. I have been told they are working on this since September of 2023. i have been paying SCE bills on 2nd service acct. Now my Solar Edge App reflects i am not getting any *********** since May 2024. i am paying for my Solar in monthly installments and my SCE bills. i have not rec'd any results from the mail or powur chats. i need this resolved asap!!!

  

  Business Response

  Date: 08/19/2024

  Hello *********************************,
  
  Thank you for bringing this to our attention. At Powur, we pride ourselves in the promise of open and honest communication throughout your solar system installation. **************** is at the forefront of everything we do, and we would like the opportunity to turn your experience around. 
  
  Our Executive Escalations team member will contact you today 8/19/24 to discuss your concerns. Please reply to that email as soon as possible. Please remember that our Executive Escalations team will be your primary point of contact until we can address all concerns. We appreciate your patience throughout this process and look forward to speaking with you soon. 
  
  Respectfully, 
  
  Powur Customer Success Team 
  

  Customer Answer

  Date: 08/19/2024

  As of this morning I have not been contacted at my workplace # ******************. I hope they are not trying to contact me via my mobile as I do not have access to my cell during my work hours. Please expedite the technician. This has been very costly to us this past year with no solutions. This month I had to pay my Solar installment of $253.11 plus ********************* apx $390 and Powur Technician cost $250. This has been a nightmare and very costly to us. 

  

  Business Response

  Date: 08/21/2024

  Hello *********************************.
  
  We are grateful that you've taken the time to inform us about the issues you've experienced. At Powur, we pride ourselves on being transparent and honest throughout the solar system installation. Our top priority is ensuring you feel safe and satisfied with our customer service. We want to do everything we can to help you out.
  
  Our Executive Escalations specialist has reviewed your concerns and identified that there is already a ticket started with our Operations and *********************** (Subject line: ********************************* (******) - No site communication) They're working hard to find a resolution and address any problems you've had. The last time we engage with you on this ticket was on 8/19/24. If you need a quick response, please keep responding to that email thread. You can also reach us at *************************************** or chat at chat.powur.com. We're eager to help you out and resolve this matter as fast as we can.
  
  Best regards,
  
  Powur Customer Success Team

• Initial Complaint

  Date:08/01/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Powur solar company installed solar panels on my roof and it has not been working as it should. My roof is more then 20 years old and did not do the proper inspection there for are leaks that I had to patch up. The monthly payment is about $185. I was still paying in electricity $100 -300 in a month. The equipment was not working as promised.

  

  Business Response

  Date: 08/05/2024

  Hello *******, 
  
  Thank you for bringing your concerns to our immediate attention. Here at Powur, we always seek to provide our customers with a world-class experience, and your experience could have been better. Please accept our sincere apologies for the frustration caused by this ordeal.
  
  Our Executive Escalations team was able to identify that you shared this matter with us in mid-March of this year and and ticket with our Operations and ********************** was created.  In this ticket, we provided a resolution to support your concern on April 11 that included financial support to remove some trees impacting your system production but you declined.
  
  If you have reconsidered it please reach back to us by email at *************************************** or chat at **************************************.
  
  Respectfully, 
  
  Powur Customer Success Team 
  

  Customer Answer

  Date: 08/05/2024

  I want this contract annulled immediately. This system has not helped me and my roof is leaking before this I had no leaks. 

  

  Business Response

  Date: 08/09/2024

  Hello *******,
  
  We apologize as our initial response failed to cover both items you brought to our attention,
  
  On the ticket you had with our Operations and ********************** on April 5th,  you were offered the resolution below and you declined on April 11th. 
  
  The initial design did not properly account for shading at your site properly. Since a design mistake took place Powur would like to offer you up to $****to remove the trees.... Removing the trees marked ... will allow the system to produce the proposed production. We will issue a reimbursement payment to you once the trees have been removed and invoices are shared with the tree removal company. Please confirm if you would like to move forward with this plan.
  
  2.  The second issue is that your roof is in poor condition and during our site survey they should have recommended replacing the roof before installing solar. We are willing to cover the cost of removing the system and reinstalling the system, a $****if you are willing to cover the cost of replacing your roof. Please confirm if you would like to move forward with this solution.
  
  If you have reconsidered it please reach back to us by email at *************************************** or chat at **************************************.
  
  Respectfully,
  
  Powur Customer Success Team 
  

  Customer Answer

  Date: 08/12/2024

  I want this equipment removed, and contract annulled I will not pay a dime. This was done negligent. Proper procedure was not followed powur was just looking for a payday and did not care about the customer. 

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought solar system from powur solar company they promised me that i would get nem 1 but in fact when i looked at my bill theyre saying i have nem 2, which gives me less for the electricity that ny panels create i tried unsuccessfully to contact them

  

  Business Response

  Date: 07/31/2024

  Hello,
   
  Thank you for bringing your concerns to our attention, and we sincerely appreciate your feedback. At Powur, we pride ourselves on open and honest communication and extend our apologies for your experience. We always seek to provide world-class service to all our customers, and we regret to hear that your experience has been less than stellar. Upon review, we believe there must be a misunderstanding because *********************** Metering 1.0 (*** 1.0) program expired on June 30, 2017 and has not been available since that time. This project Net Metering application was submitted for a newly built home before the *** 3.0 deadline of April 14th, 2023, and therefore qualified for the *** 2.0 program.
   
  If you have future questions or concerns, don't hesitate to contact our customer success team via email at *************************************** or by chat by visiting chat.powur.com.
   
  Respectfully,

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the home solar system from Powur , it doesnt perform like they promised, I still have a high electricity bill plus the payment of the system. They involved people based on lies.

  

  Business Response

  Date: 07/29/2024

  Hello, 
  
  Thank you for bringing this issue to our attention. At Powur, we pride ourselves in the promise of open and honest communication throughout your solar system installation. **************** is at the forefront of everything we do, and we would like the opportunity to turn your experience around.
  
  Our Executive Escalations specialist has reviewed your concerns and created a ticket with our Operations and ********************** for further assistance.You will be contacted within 48 hours by a specialist, and you can give additional information at that time if you like.  Please reply to the email mentioned above for help. Alternatively, you can reach us by email at *************************************** or by chat at chat.powur.com. We look forward to resolving this for you soon. 
  
  Respectfully,
  Powur Customer Success Team