Reviews

This profile includes reviews for Powur's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Powur

  2683 Via de la Valle # 321G Del Mar, CA 92014-1911

  
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  Powur

  11575 E. LAKETOWNE DR Albertville, MN 55301

Review Details

• Review fromJeff K

  Date: 08/31/2022

  5 stars
  Excellent company, great customer service, top of the line solar panels for a competitive price! There are a lot of choices when it comes to going solar. Do your research but Powur stands out as one of the best!

• Review fromLinda S

  Date: 08/26/2022

  5 stars
  Powur was professional, knowledgeable, and efficient. It is an American made product. we were informed of all parts of the process and encountered no problems. There is a thorough and efficient follow-up program to monitor the system. It has a 40 year warranty along with one year payment of loan. ************************* was wonderful to work with. Strongly recommend this company for your solar needs.

• Review fromErika C

  Date: 08/26/2022

  1 star

  Erika C

  Date: 08/26/2022

  I hate this company!!!! The customer service *****. Never can get a hold of a rep. all they do is email you to tell you the panels are working right. That's all. Supper horrible company. Plus I am being double billed. I paid for 125 percent of what I needed and instead I am paying 2 bills. My panel bill and also my electricity bill because I'm not getting enough from my panels. This company sucks! total trash. Now I'm stuck with this huge debt that no one can resolve!!!!
  

  Powur

  Date: 11/04/2022

  Hello *****, Thank you for taking time out of your day to bring this to our attention. We're always looking to offer a world-class customer experience to everyone that interacts with Powur, and we apologize that your experience has been less than stellar thus far. In order to resolve the issue, we've looked into your system and show it is producing energy in line with the initial production estimates in the proposal provided by your sales representative. Although we do not have a production guarantee, we can see that over the course of the last 4 months your production has met and exceeded proposed estimates. Please let us know if you are unable to access and view your monitoring portal. If you need support with something else in the meantime, you can get in touch with us directly at *************************************** or by phone at 1-866-GO-POWUR. Respectfully, Powur *************

• Review fromHilda Q

  Date: 08/22/2022

  1 star
  Me instalaron paneles solares en mi residencia, indicando mi factura de la luz ***** ms econmica * ha sido todo lo contrario. Esto* pagando lo mismo q pagaba antes de mis paneles solares ms el prestamondenlos paneles. O**a mi factura de luz ** duplicate. Luego de me**s de realizar quejas sin respuesta la compaa nos informo que nuestra vendedora no hizo las averiguaciones necesarias con nuestra compaa de luz * la manera en la q ellos manejan los paneles solares. O**a ahora tengo una factura adicional por algo que no funciona para mi compaa de luz * nadie ** quiere hacer responsable. Ellos nos garatizaron algo que jamas **r cumplido. Anuncios enganazos * vengas fraudulentas es lo que abundan en esta compaa.

• Review fromluis l.

  Date: 08/18/2022

  1 star

  luis l.

  Date: 08/18/2022

  SAVINGS were NOT TRUE, End up paying DOBLE : I decided to get powur solar service because they offered a savings, and a couple of issues happened:1.they did not explained that the electricity produced i need a electric company that has a BUYBACK program, not many offer them , and those who do, have many restrictions, so what is the purpose of producing solar energy, that you cannot use completely . 2.I was paying about $250 usd per month in peak months, and not i am paying still $250 usd of electricity , plus about $220 usd of solar , and this will go up after 18 months to around $270usd, i did get a new roof, so even deducting that from the ****, i ended up paying a lot more , so NO SAVINGS at all and its not a 1 month deal, that i can just cancel , i have to deal with it for 25 years , very bad decision
  

  Powur

  Date: 08/24/2022

  Hello ********************, Thank you for taking time out of your day to bring this to our attention. We apologize for the experience you've had with our team. We set a high standard for ourselves, and were disappointed to hear you didnt experience this level of work ethic. We have looked into your system and show it is producing energy in line with the initial production estimates advertised by your sales representative, and want to ensure you are able to access and view your monitoring portal. We have also alerted your sales representative to further assist in choosing an appropriate utility provider as a solution to meet your needs and expectations. If you need support with something else in the meantime, you can get in touch with us directly at **************************************** Thank you

  luis l.

  Date: 08/24/2022

  thanks for your response, but apparently the issue happening is not well understood, the production that says the *** is not entering my house, i have ********** and they reported about a third of what the app says, i assume that its because installation is not correct, maybe inversor is not well configured, but my consumption of kWh, is almost the same as last year, i compared 5 months , which does not make sense, since i supposedly have now solar production

  luis l.

  Date: 08/25/2022

  if you tell me that installation is well configured and working properly, then matters are worst, because then the supposedly SAVING is a MYTH, i can show you receipts of what i was paying last year comparing same month to same month, for 5 months in a row, and i do not have any savings, even with the suggested BUY BACK electric company and plan suggested by the sales representative , if i had not installed solar, i would be paying much less than now i am paying , i have still hope that installation was not correctly done, so i do start seeing the PROMISED SAVINGS, otherwise, i was mislead on what was offered
  

  Powur

  Date: 08/26/2022

  ********************, Thanks for taking our call. As we discussed, we will be looking further into this for you with the data you provided and address with our Service Team as deemed necessary. Thank you.

  luis l.

  Date: 09/02/2022

  appreciate the call, but its been many days and still no solution, and i just got my new bill which is $225.98 usd for ***** kWh and only got a $85 usd credit for solar with the buy back *********** company your sales man suggested, if i did not had solar, and just had a regular electricity , there are companies that charge me ****c, so i would be paying $201 usd of 100% renewable source, please explain me the benefits of having solar? where are the promised savings ? it seems clearly like i was mislead

  luis l.

  Date: 09/02/2022

  just to clarify my past comment, in addition to paying more for having solar, on top of that i have to pay for the solar system, so i end up paying around twice as i would have payed with no solar! if i did not had solar , my bill in august would have been around $201 usd, and now i payed $225.98 usd, and in addition i pay $217 usd and after 18 months will go up to $271 . I was promised SAVINGS, where are those? its all the opposite

  luis l.

  Date: 01/24/2023

  I am very pleased with the service i have been getting from ***** from powur , he offered me to add 8 more panels with no cost, to compensate this issue, and they have already installed that on the start of january , so i am hopping that on february i will see finally the awaited savings! but it speaks good from the company to have done what they have done!

  luis l.

  Date: 07/08/2023

  One of the reasons i got POWUR, instead of other options, was the warranty they offer, the 30th of may, my solar system stopped working, i reported this to POWUR, and they said the inverter stopped working, and had to replace it and situation would be solved between 14 and 30 days, today is 8 of july, about 40 days from when issue happened, and the company assigned to replace inverter, said to me yesterday, after all this time, that they do not know when they can come, and cannot commit to any time frame, and my bill of **** was almost $600 usd just of electricity, this is not correct, this way of responding to a warranty, is not ok

• Review fromEmmanuella F

  Date: 08/15/2022

  1 star

  Emmanuella F

  Date: 08/15/2022

  Please guys before doing business with this shady company try and call the customer service number first. If you decide to IGNORE this warning that's fine because you will be on phone for days to get a hold of someone and even if you do, your problem will never be solved. They contract every single installation to at least about 2 other solar installation companies. Be aware!it's been 2 weeks since I got solar installed in my home by some subcontractors this company hired and they damaged my home AC.Best advice - Please make sure that your solar company has a local office in your city guys!!!!
  

  Powur

  Date: 11/04/2022

  Hello **********, We are certainly sorry to hear that you experienced some issues during the installation process! As I am sure you're aware, any home-improvement project can sometimes result in other issues. In fact, it is normal to see some complications with solar panel installation. Here at Powur we pride ourselves on experiencing incidents like this at a significantly lower rate than the industry as a whole. In any case, we do understand the strain and frustration that unexpected repairs can cause for anyone. It's for that reason that our plan includes coverage for such issues. Upon reviewing your account, we do see that a rebate check of $1,000 was provided to you to cover the costs of your AC repairs. We also see that our Project Managers have been in contact with you to ensure that you've been able to get the repairs you needed. If there are any additional concerns, please don't hesitate to reach out to us! We're available to assist via email at *************************************** and also by phone at 1-866-GO-POWUR. Respectfully, Powur *************

• Review fromDenise H

  Date: 08/13/2022

  5 stars
  I recently installed solar through Powur on my home. My representative was knowledgeable and very responsive. From start to finish he and their installation teams were prompt, courteous, helpful and very professional. I have already referred them to friends who I think could benefit from the use of solar. And I highly recommend them.

• Review fromGail M

  Date: 08/09/2022

  1 star

  Gail M

  Date: 08/09/2022

  Terrible company to do business with! We signed in March and we got solar panels installed in June but we are not able to utilize them and are not on solar power in August 2022
  

  Powur

  Date: 11/04/2022

  Thank you for taking time to share your feedback. We are always looking to provide our customers with a world-class experience. In looking into this, and regret to see that yours has been less than stellar thus far. We have researched your case, and did find that your system install was completed October 6, 2022, and the final inspection currently scheduled for November 4, 2022. If there's anything else that we can assist you with while you wait, please reach out to us directly at ****************************************
  

  Powur

  Date: 11/16/2022

  Hello ***, We're so sorry to hear about your less-than-stellar experience. Here at Powur, we strive to provide world-class customer service for everyone who interacts with our platform. We truly appreciate you bringing this opportunity to improve the overall experience to our attention. After reviewing your project, we see your system has been completed, pending the main panel inspection. We've noted that you have also incurred property damage due to the recent hurricane. We have escalated your project and are working with your homeowner's insurance policy to coordinate all necessary repairs to complete your project. Powur is committed to serving our customers, and we are constantly striving to improve the overall customer experience. If you need support in the meantime, you can get in touch with us directly at [email protected], Powur Customer Success Team *******************************

• Review fromCarlos S

  Date: 08/09/2022

  5 stars
  We had a great Powur rep ******* who kept us informed throughout the entire process. Anytime we had questions, he answered them in a timely manner. The team that installed our system was good as well. Were in ******* **. Highly recommend Powur based on our own experience.

• Review fromDennis W

  Date: 08/02/2022

  1 star

  Dennis W

  Date: 08/02/2022

  This company really deserves no stars , I am a partner in a Euro based *********** install business.From our experiences as a homeowner in the ** and GC, this business is a basket case from technical presentation to actually getting the project done in anything like a timely manner.Their technical presentation to the utility company smacks of total incompetence, & lack of training and professional presentation My sincere advice is to avoid this company like the plague and Powur a sincere question if you read these feedback comments ?Is this this the best you can do ?
  

  Powur

  Date: 11/09/2022

  Thank you for taking time out of your day to bring these matters to our attention, we most definitely do read comments here and on many other platforms. Incorporating feedback is how any organization grows and improves. We apologize for the experience you had with our team. We set a high standard for ourselves, and were disappointed to hear you didnt experience this level of work ethic. Our vision is simply to accelerate the adoption of sustainable energy worldwide, and we're on a mission to become the largest clean energy platform on planet earth. With that, we always strive to do and to deliver our very best. Thank you again for your feedback.Respectfully,Powur *************