Complaints

This profile includes complaints for TriNet's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  TriNet

  1 Park Pl Ste #600 Dublin, CA 94568-7983

• 

  TriNet

  535 Mission St Fl 14 San Francisco, CA 94105-3253

• 

  TriNet

  5568 Gibraltar Dr Pleasanton, CA 94588-8544

• 

  TriNet

  2655 Campus Dr Ste 200 San Mateo, CA 94403-2521

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trinet failed to verify my company's Federal Employer Identification Number (FEIN) which resulted payroll tax payment discrepancies. As stated in Paragraph 6 of the **************** *** to MSA document, Trinet had a duty to test and verify our FEIN for accuracy during the "Qualification" process as part of the implementation of full-service payroll. Additionally, the presence of two different FEIN numbers associated with our account should have raised an immediate flag for the "full-service" payroll team during the "Qualification" process. It is our position that Trinet should have at the very least reported the failure of our payroll tax payments to transmit to the *** after the first unsuccessful attempt. Instead, our company remained unaware of this issue until our accounting team discovered the discrepancy due to an incorrect 941 report generated and submitted to the *** by Trinet. By the time we identified the problem, Trinet's partner bank was holding $132,906.34 in unpaid tax payments. The fact that no one at Trinet contacted us to address the issue for three monthsapproximately 12 failed transmissions to the *************** a fundamental failure in providing the payroll services that we contracted for.Trinets lack of due diligence and failure to notify us in a timely manner has resulted in our company paying *** penalties. Trinet has not provided any resolution other than it is our fault, even though they knew or should have known of the discrepancy the first time the payroll tax deposit did not go through to the ***.

  Business Response

  Date: 05/30/2025

  Hi *******, we have verified that members of the TriNet team have already been in touch with you regarding this issue.

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23387855
  
  I am rejecting this response because:
  Trinet's response was not acceptable. They stated that the there was a typo in the **** number on our side and that caused the issue. When asked for an accounting as to how they could continue to submit deposits to the *** that were rejected and never tell us, to the point that they were holding $130,000.00 in unpaid IRS payments, they simply did not respond. We asked for proof that they actually tried to submit the taxes, they did not provide any. As you can see in the attached email string, we asked for an investigation and were just told Trinet was not going to reimburse us for our tax penalties related to their not submitting our payroll taxes. 

  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 06/02/2025

  A member of the team that has been in contact with this consumer has emailed them again to reiterate TriNets position on this matter and provide documentation as to our stance.Our final decision in this matter is in accordance with not only the signed agreement in place between TriNet and the consumers company, but also in accordance with laws and regulations applicable to our status as a public company. 

• Initial Complaint

  Date:03/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Direct Deposit is paid via Trinet Zenefits, They have deducted from payroll and are giving a vague payment will be made by end of day which depending on the bank could mean my paycheck has been delayed until Monday. This is endangering my living situation and putting me at risk of being homeless by not being able to pay the hotel im living out of to work the new job i just moved to. I should either have my paycheck deposited today as was owed to me or some reimbursement for the additional living expenses incurred by Trinets failure to pay on time.

  Business Response

  Date: 03/31/2025

  Hi ******, our apologies, and we thank you for your patience as we resolved the payroll issue from earlier this month.This issue was resolved but please reach out to your HR *** if there is anything further you need help with. 

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our company used to be a Trinet company. I was employed at my company until June 2024 and we had a 401k with Trinet. As a PEO, Trinet is responsible for all HR information. Upon my termination, all the information was updated on the Trinet side but they use a third party provider for the 401k. Trinet is responsible for the communication with their third-party vendors and everything is branded Trinet. I cannot deal with ******* directly. Trinet did not communication my change of status and address to Empower, the third-party vendor running the 401k. One of the employees at Trinet told me that it happens from time to time. Empower thinks I am still working at my past employer and still does not have my new ***********, I want to make a rollover of the money in the 401k and I cannot. Trinet is asking me to fill out a paper with a wet signature and have it notarized. This would mean incurring fees of $200-300 for me to fix a mistake they made. I seek full correction of the mistake. Trinet needs to take responsibility and communicate the change in status and address to Empower. They are holding my money hostage and I need to situation fixed.

  Business Response

  Date: 02/19/2025

  Hi *****, our apologies for your frustration. We have escalated this issue and someone will reach out shortly to discuss. 

  Customer Answer

  Date: 02/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am deeply concerned about a critical issue affecting one of our employees tax filings within Zenefits/TriNet. The federal tax deductions are incorrect, and we urgently need immediate assistance to resolve this ********* of January 13, 2025, I have not been provided with a contact number or email support to escalate this issue. This lack of communication is completely unacceptable, and I am extremely frustrated by the inability to obtain help on such an important matter.This requires your immediate attention. Please respond as soon as possible with a resolution.

  Business Response

  Date: 02/19/2025

  Hi ********, we apologize for your frustration and have confirmed that a member of our team has made attempts to reach out to you to discuss this further. If there is anything else we can do to assist you with this issue, please let her know. 

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay a substantial amount of money to participate in a *** plan. However, I cannot access the funds because the card provided to me by the TriNet FSA vendor never works. I've issued multiple complaints and have been issued multiple cards, and each works for only a limited amount of time. As a consequence, my pre-tax dollars, that are supposed to be earmarked for healthcare payments, go unspent. I lose my hard-earned money. This process is not working as the government intended. Neither TriNet, nor the administrator of its FSA plan have been responsive to my multiple complaints. I would like TriNet and its FSA vendor to take accountability for its poor management and the resulting financial impact on its members.

  Business Response

  Date: 02/11/2025

  We apologize for this frustration and have forwarded this issue to a customer experience manager who will be reaching out to help you get this resolved. 

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had several issues in our time with Trinet. However, the most important issue is that we have Failure to File items from Ohio Job and Family from QTR 4 2022 and we have been trying to get Trinet to make sure this is rectified and they simply stopped responding. We need to have specific information when dealing with this organization (last payment made amount, amount of last payroll filing etc) to gain access and everything that was given to us is not correct. Therefore, we continue to get notices and nothing is being done to make this right. This is a tax issue and these filings are the responsibility of Trinet acting as our PEO.

  Business Response

  Date: 02/11/2025

  Hi *****, we apologize for the delay. We have escalated this issue for a quick reply. Someone will be reaching out to you shortly. 

  Customer Answer

  Date: 02/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trinet told they send a documents for my health coverage with Florida Blue,However Florida Blue didn't receive anything and was not able to provide me my member ID.I opened the case with Trinet with escalation, nothing was done so far.I have 2 important life saving doctor appointments, and have no coverage, which I suppose to have since November 4.I would like Trinet to reach ******* Blue ASAP and force the issue resolution and retrieve my member *****'s about health and life, not money and bureaucracy.

  Business Response

  Date: 12/16/2024

  Hi ********, we have confirmed that our customer experience team has been working with you on this issue and that it is resolved. Thank you for working with us. 

  Customer Answer

  Date: 12/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** Sarnatckii

• Initial Complaint

  Date:12/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding an issue with TriNet, which administers my company's ************** Flexible Spending Account (DCFSA) plan. For the plan year April 1, 2024, to March 31, 2025, TriNet allowed me to enroll and contribute $1,874.98 to the ***** despite having prior knowledge that my dependent, my son, was ineligible under IRS guidelines.Background ******************* date of birth is ****************. He turned 13 on January 17, 2024, making him ineligible for DCFSA benefits before the plan year began.TriNets system had access to his date of birth and should have flagged his ineligibility at the time of enrollment.Enrollment and Contributions:Despite his ineligibility, I was allowed to enroll and make contributions totaling $1,874.98 for the plan year.I only became aware of this issue when I attempted to submit claims and was informed that my son was over the age limit for eligible dependents.TriNet's Responsibility:As the plan administrator, TriNet failed to enforce eligibility criteria, resulting in a significant financial loss.Their system should not have permitted my enrollment in a plan that was clearly inapplicable.Attempts to Resolve:I have contacted TriNet to request a refund of my contributions, but my claim was denied. Their refusal to address this administrative oversight is unacceptable.Desired Outcome: I am requesting the following:A full refund of my contributions ($1,874.98) for the ********* plan year.A review and update of TriNet's enrollment system to prevent similar issues for other participants.A formal acknowledgment of their error and an explanation of steps taken to resolve this issue.

  Business Response

  Date: 12/09/2024

  Hi *******, we have confirmed that members of our team are in contact with you regarding this issue. 

  Customer Answer

  Date: 12/09/2024

   
  Complaint: 22634175
  
  I am rejecting this response because: Trinet has denied my request for refund.
  
   Despite having my dependent's birth date on file, their platform allowed me to enroll in a ************** FSA for which my child was clearly age-ineligible. When claims were denied, TriNet refused any resolution.
  
  Their response: they have 'no way to determine eligibility' despite having birth dates on file, and there are 'no exceptions' to their inability to refund funds - even when their system failure led to the situation.
  
  While TriNet markets itself as ensuring compliance, their platform lacks fundamental safeguards to protect employees from administrative errors, and their policies offer no recourse when their systems fail.
  
  It's noteworthy that TriNet claims to have 'no way to determine eligibility' during the enrollment and contribution phase, yet they somehow possess the capability to definitively determine eligibility when it comes to denying claims. This inconsistency in their administrative capabilities raises significant questions about their platform's design and their commitment to preventative compliance measures. A robust benefits administration system should validate eligibility at enrollment to protect both employers and employees from costly administrative errors.

   

   Any help you can provide would be greatly appreciated.
  
  Sincerely,
  
  ******* **********

  Business Response

  Date: 12/12/2024

  We have confirmed that this customer's issue has been resolved. Thank you. 

• Initial Complaint

  Date:10/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Description:I am filing this complaint regarding TriNet FSAs handling of my Flexible Spending Account (FSA) claims, which has involved excessive red tape, poor communication, and ultimately, a lack of transparency around reimbursements. I am a working professional who opted into this benefit to better manage medical and childcare expenses, but instead, Ive been met with constant obstacles that prevent me from accessing my own funds.Details of the Complaint:Upon submitting claims, I encountered repeated rejections, even after providing the required documentation. One notable example involves a childcare claim that was rejected because my proof of payment didnt align with their preferred billing cycle, despite it being an annual fee that covers the service period in question. When I contacted customer service, I was instructed to submit additional forms, only to have the claim rejected again. This cycle has continued, despite my repeated efforts to clarify and comply with their requirements.This experience has consumed countless hours, and their refusal to provide clear guidance or accept standard documentation has caused me significant stress. I never would have enrolled in this benefit had I known the claims process would be this burdensome. I am seeking a refund of my contributions or, at minimum, an intervention from BBB to help me access the funds I rightfully contributed.Desired Resolution:I request that TriNet FSA either (1) process my outstanding claims promptly, recognizing that my submitted documentation meets reasonable proof-of-service standards, or (2) refund my FSA contributions for this plan year, as I am unable to utilize the benefit due to their administrative barriers.

  Business Response

  Date: 11/12/2024

  We have confirmed a member of our team has reached out to this customer and reiterated the information that was previously shared with her. 

• Initial Complaint

  Date:10/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have filed many versions of a claim for our FSA. We have way more than the needed legitimate expenses. We have filed exactly the information requested several times. The entity keeps asking for the information we have provided, even though we provided it. This is our money we are legitimately trying to recover. They are not accessible by phone. The emails we send are not actually read, and the responses show they have not read our claim filings or even the email responses. The phone calls are picked up by a pleasant person who needs to then connect us to an actual person reviewing claims, and they can never connect them. We are going to lose $5,000 of our own money because they are willfully not completing their job as the benefit provider. I want them to actually talk to us, actually read the information we provide, and correctly release our $5,000. I am getting the feeling they make it nearly impossible to file a legitimate claim on purpose. This amounts to fraud in my opinion as they are not actually providing real, competent administration of the *** which holds our money that our family has paid into it. Please note that I have removed personal information from the attached document, but they have several versions of the same thing, so they should not have a problem addressing our claim.

  Business Response

  Date: 10/14/2024

  We apologize for your frustration. We have escalated your issue to our customer experience team and a representative will be reaching out to you shortly to discuss this further. y here...