Complaints

This profile includes complaints for TriNet's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TriNet

  1 Park Pl Ste #600 Dublin, CA 94568-7983

• 

  TriNet

  535 Mission St Fl 14 San Francisco, CA 94105-3253

• 

  TriNet

  5568 Gibraltar Dr Pleasanton, CA 94588-8544

• 

  TriNet

  2655 Campus Dr Ste 200 San Mateo, CA 94403-2521

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This horrible company needs to be reported for torturing me and harassing me for my *** account. Money that is mine and pre taxed from my check. They have deactivated my account and I'm furious because I need this card for all of my medical bills. I have provided all required information and they deactivated my account. I've dealt with many *** companies and this by far is the worse.

  Business Response

  Date: 10/01/2024

  Hi ********, we apologize for the frustration. Your issue has been escalated to a customer experience manager and someone will be reaching out to you to discuss it. 

• Initial Complaint

  Date:09/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined TriNet as a sole practitioner in 2018 in order to purchase private health insurance with ***** through them. Since that time they have continued to periodically and indiscriminately (and without much warning or detail) increase their monthly fee (it is now up to $1200/month for absolutely no service) and also institute a platform innovation fee twice in the past year (one for $1000 in 12/23 and another for $676 this month). I submitted my 30 day notice to leave TriNet in late August so this is my last month and they still chargef the fee as part of my final withdrawal even after their representative confirmed I would not need to pay it. Its just robbery.

  Business Response

  Date: 10/02/2024

  Hi Chiara, thanks for your patience and we apologize for the frustration. We have confirmed that a member of our team is in touch with you regarding this matter. 

• Initial Complaint

  Date:08/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During my company's "Open enrollment" period I completed enrollment with Zenifits/ TriNet *** for **************************** for both myself (Employee) and my Wife (Spouse) . This "Primary Healthcare coverage" has been paid and continues to be paid by payroll deductions Bi-weekly. $440. deduction every two weeks. Plus the contributions made by my employer. This started Oct 1, 2023. I had this "primary coverage" for only 36 days when my 65th Birthday occurred. On 11/7/2023 I no longer had "Primary Coverage" but still I continue to pay for it with each payroll deduction.( Still full time employed) I have attempted to resolve with no results for many months. My primary point of contention is that TriNet never disclosed that this would happen when I turn 65 years old?No I'm facing nearly $10K in medical bills that have been deemed my responsibility to pay.

  Business Response

  Date: 08/26/2024

  We have confirmed that a customer experience manager has made several attempt to reach out to you. If you haven't already done so, please respond to her email or voicemail and she will be happy to assist. 

• Initial Complaint

  Date:07/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. *************** were furloughed effective July 2, 2024 and notified by my company about this on July 1. We were both supposed to be paid only for July 1.2. Regardless, I was paid a full 2 weeks salary; my spouse was paid $0. 3. Initially Trinet claimed they were not notified of these details by my employer. Then they changed their story and claimed it was an IT error. My employer expects me to refund my overpayment, but Trinet says they know nothing about it and my employer and I have to figure it out.4. This is false as there is documentation stating that Trinet wants me to contact them to discuss options for reimbursement.5. Due to their errors, our Texas unemployment is being withheld and will be at least 7+ weeks before we receive unemployment checks. Trinet says there is nothing they can do. 6. Last call with them they agreed they overpaid me but refuse to provide me payroll details; consequently I cannot file updates with the Texas Unemployment Commission.7. Now they also want to charge my employer a $350 "Adjust Check" fee to send my spouse the payroll check that was originally due for working July 1; but they failed to pay due to their "excuse of the day" (not their fault, it was an IT problem, etc.). 8.Trinet consistently says either they don't have information that can help me; it's not their fault; or just to deal with my employer.

  Business Response

  Date: 08/06/2024

  Hi, we have confirmed that a member of our team is in touch with you regarding this situation. 

• Initial Complaint

  Date:07/12/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was terminated on February 29, 2024 from Community Journals in **********, **....after 23 years of employment. I am fully vested in my 401k account. My communication and login with TriNet was taken from me during that time. Yesterday, July 11, 2024 a withdraw of $670.75 was taken from my 401k account at *******. I emailed Newport and they said it was taken for a reason back in 2023. I do not like the fact that TriNet can take money out of my retirement account without notice or reason. Very upsetting. I would like my money refunded.

  Business Response

  Date: 07/25/2024

  Hi ******, this message has been received and we apologize for your frustration. We are escalating this right away to have a customer experience manager reach out to you. 

  Customer Answer

  Date: 07/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  ***** Can my report on this business be removed somehow? Let me know...thanks.

   

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November of 2023 we terminated our relationship with TriNet and moved to ADP, effective 1/1/2024. As part of that process we were given an offboarding specialist *******************************. During the offboarding we started a relationship with a 3rd party ResNav, they store historical employee data. They go into the old system and pull reports. One of the reports required to store is employee benefits with dependent data. This is not a standard report so we had to request it directly from TriNet. This was done on several occasions.January ******** - case started with employee *************************** then got moved to my visbility in February. Request in March ******** - follow up Request again in April ******** - follow up. I got a final email from ************************* 5/15/2024 saying that he would look into this again with the benefits team and I have not heard anything from that email, this was over 5 weeks ago.The later cases are being closed because they are saying our relationship is terminated and they cannot pull the report, not acknowledging that this report was requested as part of our offboarding and not something we could get through TriNet's standard workforce analytics, we needed their benefits team to pull this for us. We have been asking for this report since we started the offboarding, this is not something we asked for months later.

  Business Response

  Date: 07/02/2024

  Hi ******, we have confirmed that a customer experience manager has reached out to you to discuss our privacy policy and how this issue can be rectified in the future. Thank you for your understanding and please don't hesitate to reach back out to her with any further questions. Thanks! 

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I make multiple submissions for FSA claims and included documentation. They said they needed more and I provided screenshots of the exact providers, amazon, one medical, independent website as well. They still rejected the submission due to not showing the ***** although it did show the mobile application as well and it did have the "amazon.com" label. However once they found it this was a mobile application, as I told them, they said it would work. I still haven't got the approvals for those claims despite saying they would now work as a mobile appl. My experience in trying to resolve these issues were aweful. They would constantly disconnect me, jump around when communicating to me and refusing to answer questions. It seems like their support team/ IT was never around or not available to help their client facing teams. My wife cannot login the wealthcare portal, the cards they gave us do not work. It seems like a company riddled with issues as it shows as a rating of 1/5 stars here in BBB.

  Business Response

  Date: 06/24/2024

  Hi ****, our apologies for the delay in response. We have escalated this to a customer experience supervisor and you should be hearing from them shortly. 

• Initial Complaint

  Date:05/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am getting harassed by USCB America presumably over an erroneous charge from ****** Parmanente CA for service received during the one month I had Cobra after being laid off. There was no amount owing on my part due to my cobra coverage. ****** said they had cleared this up but I am getting calls again from ********************* several times per week. Please help! There is no outstanding debt and this should NOT be on my credit report as an unpaid bill. I paid TriNet $1,653.42 for my COBRA coverage, check #**** dated 10.24.2020 and cashed by them 11.13.2020. I thought this issue was resolved but now I am getting calls again by USCB. Thank you in advance.

  Business Response

  Date: 05/28/2024

  Hi ******, we have confirmed a member of our team has reached out via phone and email and hasn't heard back. If you need further assistance with this issue, please reach out to the customer experience manager who contacted you. Thanks!

• Initial Complaint

  Date:05/15/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TriNet will not update their records to correct my W2 or fix my work location so that I can collect unemployment. I have opened a case with them in early January for both issues and am just told it is in process. At first I was told 6 to 8 weeks. It has been over twice that.

  Business Response

  Date: 05/22/2024

  Hi ********, we apologize for this experience. We have received word from your dedicated customer experience manager on this issue that they are fixing it quickly and will be in touch with you to follow up. Please reach out directly to her should you need anything further. Thank you for your patience. 

  Customer Answer

  Date: 05/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our business used TriNet's *** services for payroll and HR from July 2020 through 12/31/23. During that time we authorized them to submit tax form 8974 to the *** on our behalf which utilizes a company's Research and Development tax credits to obtain a refund of qualified payroll taxes. These forms are submitted on a quarterly basis to the *** for processing. Upon approval by the *** the payroll tax refund is remitted to the *** (TriNet) who then forwards the funds to the company. The normal turnaround time for this quarterly process is about 3 months. As of the time we ended using TriNet's services at 12/31/23 we had outstanding claims from submitted forms 8974 totaling over $100,000 covering payroll tax quarters Q4 2022, Q1 2023, Q2 2023 and Q3 2023. The oldest of these claims was processed by Trinet in Feb 2023. We have reached out to TriNet repeatedly regarding remittance of these funds and their response has been "it is contingent on when the *** processes the submitted forms." They are additionally responsible for filing our final form 8974 for Q4 2023 which should have occurred several months ago, but as of today, we have received no indication they have done so. They have provided no evidence of the *** taking over a year to process these forms and remit funds and we believe, as a former customer, they are slow walking our claims and holding on to our funds.

  Business Response

  Date: 05/07/2024

  Hi ***, we have confirmed that a customer experience manager has reached out to you and is working with you directly to resolve this issue. Thanks for your patience.