Reviews
This profile includes reviews for Meaningful Beauty's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.56/5 stars
Average of 214 Customer Reviews
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Review fromJoi S
Date: 10/29/2022
1 starJoi S
Date: 10/29/2022
Read the fine print. Even though it states "moneyback guarantee", "cancel at any time" that's not quite true. You might be able to cancel but they are going to put you on the hook for three rounds of product at $110 a pop, whether you use it or not whether you like it or not. They **** get their sale by whatever means necessary.Meaningful Beauty
Date: 11/03/2022
Dear Joi,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of Meaningful Beauty�® on 9/28/22, and your introductory 30-day supply was shipped the following date.
We do make every effort to be forthcoming regarding our promotions, offers, and satisfaction guarantee: information about our replenishment program is provided in the online shopping cart prior to any personal information being entered. This information is provided in bold print, which is the same size font as the rest of the page. Before customers may finalize their purchase, they must check a box that states they agree to the provided terms. The products are also shipped with information reiterating the terms and benefits of membership, as well as each shipment's billing schedule, the next scheduled shipment date, and information on how to take advantage of the 60-Day Money Back Guarantee available. We regret if you found the offer unclear in any way.
Your 2nd shipment (a full-sized 90-day supply, with the total cost split into 3 payments and the first installment charged at shipping) was sent on 10/28, as scheduled, per the terms of the online offer.
Your account was cancelled on 10/29 per your email request. Information regarding the remaining balance for your 2nd shipment was provided at this time, as well as return instructions: cancellation does not remove the balance owed for product(s) already shipped, as orders shipped prior to cancellation **** continue to **** as scheduled until paid in full or returned for credit.
If you would like to take advantage of the 60-Day Money Back Guarantee available, you may simply return the containers within 60 days of receipt to receive a full refund of the purchase price (minus shipping and handling), even if the bottles are empty. As a courtesy, a pre-paid return label has been issued to assist with the return of this shipment at no additional cost to you. Please allow 7-10 business days for that label to arrive by mail. As an additional gesture of goodwill, the remaining balance which was scheduled to **** for your 2nd shipment has also ben removed.
Your Meaningful Beauty�® account remains closed, with nothing further to be shipped or billed unless you choose to reorder in the future.
Sincerely,
****** M.
Senior Manager Contact Center OperationsReview fromAnn U
Date: 10/28/2022
1 starAnn U
Date: 10/28/2022
This is a complete SCAM!!! I ordered the product - horrible product that is sticky and dries out your skin. Night cream is think and does not absorb into the skin. I canceled and was told that maybe I'd like another product for my skin so they sent me a small sample of something else, which I was hesitant to use based on the poor quality of the other products. I was told when I called that they had agreed to cancel for me. Then I receive a re-occurring authorized but unauthorized **** - so I can and tell them to read the notes that I canceled 4 mos ago. The customer service person was rude and said we already shipped your product - the product I did not authorize or ask for!! I spoke with a manager who said since they sent me a sample to try that meant to them that I had agree to continue when I clearly canceled. That manager was RUDE and told me she **** do nothing to help and that I should receive the product soon and I can take time out of my life to go to the post office and ship it back to them.
This is a complete scam and horrible product. Not even work the aggravation or the time. They have the worst customer service and a BEWARE the ploy to have to "try" something else just as poor quality they then "assume" you agree to not cancel !!! THEY **** NOT PROVIDE A CREDIT BUT TELL ME TO RETURN THE PRODUCT WHEN I RECEIVE IT AND THENCALL AGAIN TO REQUEST A CREDIT OF A PRODUCT THAT I DID NOT AUTHORIZE!!!
***** ******** SHOULD BE ASHAMED OF HERSELF !!!!Meaningful Beauty
Date: 11/03/2022
Dear Ann,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of Meaningful Beauty�® on 5/26/22.
We regret to learn via this review that you may have experienced any issues with your Meaningful Beauty�® products. A Customer Specialist **** be contacting you within the next few business days to discuss your experience, as it is of utmost importance to us that any issues are documented and addressed.
Our records reflect that on 7/27, we received your phone request to cancel your account - however, you instead accepted an offer to try a complimentary product, along with delaying your next shipment until 10/27. Information on the option to customize your future shipments to include that product was provided at this time, and your next scheduled shipment date was also confirmed at the close of this call; we regret if you found this unclear in any way.
Your 2nd shipment began processing for delivery on 10/26, and we received payment authorization for the first of its 3 installment payments at this time.
Your account was cancelled on 10/27 per your phone request, and it was confirmed that your 2nd shipment could no longer be prevented from shipping by that time. Information was provided on how to take advantage of the 60-Day Money-Back Guarantee available for it, accordingly. We apologize if you were treated less than professionally by any member of our staff; please rest assured, your customer service experience has been reviewed and **** be used to improve our service going forward.
Your 2nd shipment was sent on 10/28: our request to finalize the authorized 1st installment payment as a charge at this time was declined by PayPal however, which left the full shipment's full balance due.
In an effort to fully resolve this matter, a pre-paid return label has been issued to assist with the return of your 2nd shipment at no additional cost to you. Please allow 7-10 business days for that label to arrive by mail. As an additional goodwill gesture, the balance which was due for your 2nd shipment has been removed in advance of any return receipt.
Your Meaningful Beauty�® account remains closed, and nothing further **** be shipped or billed.
Sincerely,
****** M.
Senior Manager Contact Center OperationsReview fromBev R
Date: 10/13/2022
3 starsBev R
Date: 10/13/2022
The melon serum is very sticky and lays on the skin instead of being absorbed despite my trying to apply a thinner layer. I haven't noticed any change in my skin for the better and their "low"monthly price of $79 is too high in this economy. I have cancelled future orders.Meaningful Beauty
Date: 10/19/2022
Dear Bev,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
Our records reflect that you re-enrolled online for automatic shipments of Meaningful Beauty�® on 3/14.
We regret to learn that you have experienced any issues with the Youth Activating Melon Serum. A Customer Specialist **** be contacting you within the next few business days to discuss your experience, as it is of utmost importance to us that any issues are documented and addressed.
We would like to note that customers enrolled in our auto-delivery program receive up to 50% discount off retail pricing; additionally, our flexible no-commitment membership includes the ability to customize each shipment (and your delivery frequency) to ensure you only receive the products that best meet your individual skin care needs, on a schedule that works for you. With a customized shipment, you can receive just the products you select in every kit, and so the price is flexible too - customers can select as few as 3 or as many as 10 items per shipment.
Your account was cancelled as you requested on 10/13, and your last order (sent that same date) has 2 installment payments remaining to ****, which **** follow the schedule noted on the invoice included with that shipment unless it is returned for credit within our 60-Day Money Back Guarantee.
Your Meaningful Beauty�® account remains closed, and nothing further **** be shipped unless you choose to reorder in the future.
Sincerely,
****** M.
Senior Manager Contact Center OperationsReview fromRoe Z S
Date: 10/02/2022
1 starRoe Z S
Date: 10/02/2022
Meaningful beauty charges more than reflected in their ads. They send merchandise sooner than requested. They charge monthly for products that are shipped quarterly. I call your choice of doing business, bait and switch. Which is illegal. ***************************, you should be ashamed! I hope you're happy and all your beauty and wealth as you exploit middle ******** women. I Fortunately I am so agitated at your form of doing business I **** not even comment on your product. I found other products that are just as good but do not try to scam their customers.Meaningful Beauty
Date: 10/07/2022
Dear Roe,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of Meaningful Beauty�® on 8/26. As part of their initial purchase, customers enrolling in the Meaningful Beauty�® member program are informed they **** receive automatic shipments until they contact customer service to cancel or make changes to their membership. We do make every effort to make the offers as clear as possible on our website, as well as by phone. The terms of the offer are typed in bold lettering to draw attention - this information also includes the price of current and future orders. Before customers may finalize their purchase, they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership, including the billing schedule and next scheduled shipment date, as well as information on the 60-Day Money-Back Guarantee available.
An order's cost **** vary according to applicable promotions: for example, our current offers include 5-piece or 7-piece introductory membership kits (in 30-day or 90-day sizes), as well as individual items. One of the benefits of membership is the option to split the total cost of a full-sized order over 3 months, or customers can choose to be billed in full for each shipment when it is sent.
Our records indicate the offer you selected states that: "One month after your first order is shipped, and then every three months thereafter, you **** be sent a new full-size supply of Meaningful Beauty�®. Each shipment **** be charged to the card you provide today, in three monthly payments at the low price of $79.95 plus $4.99 for shipping and handling per month, unless you call to cancel. There is no commitment and no minimum to buy. All orders are subject to applicable sales tax. Please note exact shipment times may vary." We regret if you found the offer unclear in any way.
Per your phone request, your account was cancelled on 10/2, with both your shipments marked as expected returns (orders shipped prior to cancellation **** continue to **** as scheduled until paid in full or returned for credit.) As a goodwill gesture at that time, a credit of the s&h charges for your 2nd shipment was issued as well. Once your returns are received, a full refund **** be issued, and any remaining balance cleared. To assist with the return of your shipments at no additional cost to you, two postage pre-paid return labels have also been issued: please allow 7-10 business days for arrival via USPS.
Your Meaningful Beauty�® account remains closed, with nothing further to be shipped.
Sincerely,
****** M.
Senior Manager Contact Center OperationsReview fromVictoria R
Date: 09/24/2022
5 starsVictoria R
Date: 09/24/2022
Its not a scam!!! It's an amazing product, People need to read the bold print it state you **** automatically be **** 3 payments for the next shipment if you do not cancel!Meaningful Beauty
Date: 09/29/2022
Dear Victoria,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
We are glad to hear how much you love our products: at Meaningful Beauty�®, we take pride in providing an easy-to-use system that delivers younger-looking skin by combining science, technology, and nature!
As we do make every effort to be forthcoming regarding our promotions and offers, we are pleased to learn that you've enjoyed the convenience of our no-commitment automatic replenishment shipments, as well as the benefits that includes - like picking your products in every kit, receiving deliveries on a schedule that works for you, and our installment billing options.
We want to add as well, that we do offer one-time purchase options, too: while membership is the most cost-effective way to purchase, for those who aren't ready to join Meaningful Beauty�® as a member, we also offer the option to order without subscribing! Plus, every order placed at our website or by calling our toll-free number includes our 60-Day Money Back Guarantee: we're so confident that others **** love Meaningful Beauty�® as much as we do, that if for any reason you're not completely satisfied, you can just return the containers within 60 days of receipt to get a full refund of the purchase price (minus shipping and handling), even if the bottles are empty!
Thank you again for your feedback!
Sincerely,
****** M.
Senior Manager Contact Center OperationsVictoria R
Date: 10/01/2022
Hopefully you can start shipping to Canada again. I'm not sure you you don't ship her any longer. Please advise as it's more expensive buy individual items on Amazon, Thank you for your time!
Sincerely
VictoriaReview fromAmy W
Date: 09/03/2022
5 starsAmy W
Date: 09/03/2022
I have been using these products for 2 years and love them! I'm 52 now, and my skin has never looked better. I have never had burning, itchiness, redness or any other claimed side effect from any of these products, unless I accidentally get them in my eyes. No product is going to make you look 21 again, but I have seen visible improvement since using these products. My tiny lines and wrinkles have diminished, my pores appear smaller, my neck and jaw are firmer and the general texture of my skin is better. I like that I can spread out the payments over three months because, let's face it, beauty products are expensive, and this helps with the overall cost. I have had to call customer service in the past and got swift, prompt results. Thanks, *****, for helping me improve not only my skin, but my confidence!Meaningful Beauty
Date: 09/07/2022
Dear Amy,
Thank you for your review. We appreciate the time you have taken to let us know about your experience. It's exciting to hear about the results you're enjoying with our Meaningful Beauty�® products!
We're delighted to see that you've been a Meaningful Beauty member since 2020 - and we're grateful for your decision to take advantage of our flexible membership option, and all the benefits that includes, like the monthly installment payment option. We're so proud to learn that our products are helping you achieve your skincare goals: Cindy believes all women (and men) can live their lives with confidence as they age; to look and feel not just younger, but better.
We look forward to continuing to provide you with the highest quality products and service, now and in the future! Please feel free to get in touch if we can help with any questions along the way.
Thanks again for your feedback.
Sincerely,
****** M.
Senior Manager Contact Center OperationsReview fromDr. Tania W
Date: 08/23/2022
1 starDr. Tania W
Date: 08/23/2022
Got the intro trial produts..no changes on skin what ever..it did make my forehead itchy I noticed..received 2nd shipment for full size products. I **** pay the 3 payments n give it away to someone bc I'm allergic..return s n h on this **** be pricey to return so . I think customers should get free returns on this product..now I did cancel future shipments n **** get cancel confirmation by email in 24 to 48 hrs the lady said. She was nice n helpful..however..I feel there should be a fine line seeing in difference by using as directed but I got itchy n no visible difference..it's too slow acting for the price nthe products feel too thick n greasy to me n never absorb into my skin..don't like that..so...it's my experience n I'm not happy with it..my opinions..also..why is such long waits to answer when calling n why chinese?? So..over all..it's pricey..nofree label to return n long waits to cancel n it's allergic to my face n itchy..Meaningful Beauty
Date: 08/29/2022
Dear Tania,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
Our records reflect that you reenrolled online for automatic shipments of Meaningful Beauty�® on 7/17/22.
We regret to learn that you may have experienced a potential reaction with Meaningful Beauty�® products, as you have stated. Our records reflect that you have recently spoken with one of our Customer Specialists to ensure that any issues were documented and addressed. While our records do not indicate any returns have yet been received, a full refund was issued for the cost of your introductory shipment during this conversation, as a courtesy.
Our website does offer multiple options to contact us via email, phone, or chat: please be advised that during times of heavy call volume, call hold times can be longer than normal. We regret any frustration you've experienced as a result.
We would like to clarify that our advertised 60-Day Money Back Guarantee specifies s&h costs as a non-refundable item. As a gesture of goodwill however, a pre-paid return label has been issued to assist with the return of your 2nd shipment at no additional cost to you. Please allow a minimum of 7-10 business days for that label to arrive by mail. Once your return is received, the remaining balance **** be cleared and a refund (less s&h, per our guarantee terms) **** be issued.
Your Meaningful Beauty�® account remains closed, and nothing further **** be shipped.
Sincerely,
****** M.
Senior Manager Contact Center OperationsReview fromLori H
Date: 08/18/2022
5 starsLori H
Date: 08/18/2022
I have been using this product for several months now and I think it is a great product. The facial cleanser is fantastic, no makeup residue after washing my face. I have used other products over the years and feel like the Meaningful Beauty products work very well. I have to be so careful about what I use due to my extremely sensitive skin and with this product, I don't have the dryness, redness, and breakouts as I do with other products. Meaningful Beauty is no more expensive than Mary Kay or some of the other products I have used in the past. Per my experience, happy customers don't normally go out of their way to write a review. As with any product you buy, READ all the details when you are signing up! It was very clear to me what I was signing up for.Meaningful Beauty
Date: 08/23/2022
Dear Lori,
Thank you for your review. We appreciate the time you have taken to share your experience, as well as your decision to take advantage of our flexible membership option (and all the benefits that includes!)
We love to hear that our Meaningful Beauty�® products are working well for your sensitive skin. Our unique, creamy Skin Softening Cleanser is one of our favorite items too. The soap-free formula is designed to maintain skin's natural pH balance, so your skin is left clean and refreshed - not tight and dry. Fragrance-free, oil-free and non-foaming, it's a gentle way to protect your moisture barrier while cleansing, and can even be used without water!
We're proud to learn that our products are helping you achieve your skincare goals, and look forward to continuing to provide you with the highest quality products and service. Please feel free to get in touch via the chat option at our website or give us a call if we can help with any questions or concerns along the way.
Thanks again for sharing your feedback!
Sincerely,
****** M.
Senior Manager Contact Center OperationsReview fromKarin R
Date: 08/18/2022
1 starKarin R
Date: 08/18/2022
The product is not bad, but they keep sending product without consent and when it suits them. Customer Service is atrocious. One has to repeat everything 3 times and it took 30 minutes to cancel the subscription. Now I'm struggling to get a credit for the last shipment I didn't ask for.Meaningful Beauty
Date: 08/22/2022
Dear Karin,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
We apologize if you felt you were treated less than professionally by any member of our staff. Please rest assured, your customer service experience has been reviewed and **** be used to improve our service going forward.
Our records reflect that you enrolled online for automatic shipments of Meaningful Beauty�® on 3/24/22. As part of their initial purchase, customers enrolling in the Meaningful Beauty�® member program are informed they **** receive automatic shipments until they contact customer service to cancel or make changes to their membership. This information is clearly stated on the order page of our website, and before customers may finalize their purchase, they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership, including the next scheduled shipment date. We regret if you found the offer unclear in any way.
Your 3rd shipment (a full-sized 90-day supply, with total cost billed in 3 installments) was sent on 8/18, with the 1st installment charged when it shipped. Your account was also cancelled on this date per your phone request. Information was provided regarding the balance remaining for your 3rd shipment, as orders that have already shipped at the time of cancelation **** continue to **** as scheduled until paid in full or returned for credit within the 60-Day Money Back guarantee period.
As a goodwill gesture, a pre-paid return label has been issued to assist with the return of your 3rd shipment at no additional cost to you. Please allow a minimum of 7-10 business days for that label to arrive by mail. Additionally, the remaining balance has been cleared in advance of your return's receipt. Once your return is received with the guarantee period, a refund of the purchase price (less s&h, per our policy) **** be issued.
Your Meaningful Beauty�® account remains closed, and nothing further **** be shipped or billed.
Sincerely,
****** M.
Senior Manager Contact Center OperationsKarin R
Date: 08/22/2022
Dear ****** M
I'm not disputing what I signed. You may want to check the case / call the first service representative assisted with. The next consignment was for 8/20; instead it shipped on 8/18 - so by the time I contacted your service division, I couldn't make any changes to that shipment. So much for having a shipment date on the website. That was my first point. The second was that the representative may have heard what I said, but either didn't listen or didn't understand. I know and understand all the points you brought up in your response. It would be great if you could go back and check your facts. SincerelyReview fromSandy I
Date: 08/16/2022
1 starSandy I
Date: 08/16/2022
I ordered from the TV. When I logged in to account 3 days later they already had me set up automatic debits. I new by ordering I would set up recurring shipments. I called and cancelled and received confirmation, but I had to yell at the customer service women .She would only tell me her name was JM, and it was from China, Imagine that! They had my next auto debit for 186.00 already set up to send my some more products i had never heard of! My initial payment was only 52.00. I did receive my products but realize now they intended to deceive me and charge me 3 times my original price. And I did not receive the 120.00 free gift they advertised. Having to cancel my debit card and now just another lesson learned the hard way. I am posting this to save you the trouble!Meaningful Beauty
Date: 08/19/2022
Dear Sandy,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of Meaningful Beauty�® on 8/5/22. Your initial order (a 5-piece 30-day introductory supply, plus the Summer Skin Duo free gift you selected) was sent that same day, and was charged in full to the credit card provided.
We make every effort to be forthcoming about out promotions and offers; as part of their initial purchase, customers enrolling in the Meaningful Beauty�® member program are informed they **** receive automatic shipments until they contact customer service to cancel or make changes to their membership. This information is clearly stated on the order page of our website, in bold print of the same size text as the rest of the page; before customers may finalize their purchase, they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership, as well as each shipment's cost, billing schedule, and next scheduled shipment date.
More specifically, the offer you ordered states that: "One month after your first order is shipped, and then every three months thereafter, you **** be sent a new full-size supply of Meaningful Beauty�®. Each shipment **** be charged to the card you provide today, in three monthly payments at the low price of $49.95 plus $3.99 for shipping and handling per month, unless you call to cancel. There is no commitment and no minimum to buy. All orders are subject to applicable sales tax." We regret if you found this offer unclear in any way.
Per your phone request on 8/19, your account was cancelled.
Your Meaningful Beauty�® account remains closed, and nothing further **** be shipped or billed.
Sincerely,
****** M.
Senior Manager Contact Center Operations
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