Reviews

This profile includes reviews for Meaningful Beauty's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Meaningful Beauty

  100 N Pacific Coast Hwy #1600 El Segundo, CA 90245-5654

  
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  Meaningful Beauty

  6 Commerce Way Arden, NC 28704

Review Details

• Review fromGeorgia C

  Date: 08/05/2022

  1 star

  Georgia C

  Date: 08/05/2022

  I ordered this trial system to try it. I seen no different and sent an email to cancel any more products. I received the full product and sent it back in the mail. The company has continued to claim to send me products that I have not received. Thank God for Capital One credit card. I disputed it and Capitol One took Care of it for me. Then the company Meaningful beauty began contacting me to want me to pay for products I canceled and never received. Now I'm receiving letters starting they are try to send me more products.. we called the company explained the situation and they are trying to collect money for a product we don't have. So the employee was wanting to send us another package and we pay 1/3 or so of that. So to me this company is desperate for money we offered to pay almost 1/2 but after all this discussion. Employee still was trying to get us to pay. We told her to send it to the whom ever. We were not paying any of it because she wouldn't except it. Supposedly she was manager and told us she had no control of handling this in any other way. I have been a manager and I know personally a manager can do anything to make a customer happy. I work for a specialty doctors office and I have written bills off with no problems it has been few but it has happened. I want good reviews for our company that's more important because that brings in money. With this review and by word of mouth I have nothing good to say about the company and mainly how this was handled. We asked why they reimbursed Capital One if they are so much in the right? Because they had too. Well I'll tell you why because they know they are in the wrong and we are in the right and Capital One has lawyers and they can't fight them. So now the company is coming after us. What a sad company. Then she told to me to go to the post office to see if and when they picked it up. So to me she called me a liar. That was when I said I'm done . I'm going to go enjoy my life. You do what you need to do by

  Meaningful Beauty

  Date: 08/15/2022

  Dear Georgia,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for 2 memberships with automatic shipments of Meaningful Beauty�® on 3/19/22. Your initial order included a 7-piece 30-day entry kit, and a 5-piece 30-day entry kit: each of these entry kits including agreement to receive automatic replenishment shipments. Both were shipped and billed in full to the provided card on 3/21.
  
  With no request to cancel received, your first 2 full-sized replenishment shipments were sent as scheduled on 4/21. Each shipment was a 90-day supply, with the total cost to be billed in 3 installments over 31-day billing cycles; these installments were charged to the card on file in April, May, and June.
  
  On 7/27 your financial institution reversed all payments for both of your 90-day replenishment shipments, and your account was cancelled due to the payment dispute. While these chargebacks created credits in your favor with your financial institution, the payment reversals restored the full purchase price of both shipments as a balance due; monthly balance reminders have therefore been sent.
  
  Per your phone call on 8/5 advising that you had refused both full-sized shipments, as these were outside the 60-day Money Back Guarantee period by that time, you were offered (and declined) replacements at no additional cost to you. Please be advised that returning a product via "Return to Sender" - without verifiable proof of mailing - can result in a package never being received back to our facility to process a return credit to clear any balance owed.
  
  Although our records do not reflect that any emails have been received from your address on file, nor that any returns have been received to present date, as a gesture of goodwill the remaining balance created by the payment reversals has been cleared.
  
  Your Meaningful Beauty�® account remains closed, and nothing further **** be shipped or billed.
  
  Sincerely,
  
  ****** M.
  Senior Manager Contact Center Operations

• Review fromJoaquin V

  Date: 08/02/2022

  1 star

  Joaquin V

  Date: 08/02/2022

  SCAM ALERT, only ordered the trail and without my consent they kept charging my bank account, and to make things worst i do not get the product. The product itself is not bad but, when you get charged $79 a month the least they can do is send it. TO make it even worst it is almost impossible to cancel it I **** have to cancel my card to avoid this form continuing to happen. IT is a shame that miss Cathy would lend her name to such dishonest practices.

  Meaningful Beauty

  Date: 08/09/2022

  Dear Joaquin,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Meaningful Beauty�® on 4/16/22. We do make every effort to be forthcoming regarding our promotions and offers: as part of their initial purchase, customers enrolling in the Meaningful Beauty�® member program are informed they **** receive automatic shipments until they contact customer service to cancel or make changes to their membership. This information is clearly stated, in bold print, on the order page of our website. Before customers may finalize their purchase, they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership, including each shipment's billing schedule. We regret if you found the offer unclear in any way.
  
  Your initial order (an introductory 30-day supply) was sent on 4/18 and billed in full to the provided payment card at that time.
  
  Your 2nd shipment (a full-sized 90-day supply, with total cost to be billed over 3 installments to the payment card on file, per the terms of the offer) was sent as scheduled on 5/19. The 1st installment was charged when the order shipped; the 2nd and 3rd installments were billed in June and July, respectively, after which your 2nd shipment was paid in full.
  
  Our records reflect your BBB review is the first contact we have received in reference to your account since its inception. Our website offers multiple options to contact us via phone, chat, or email; we regret if you experienced any difficulty contacting our Customer Service by any of these means, as we have regularly tested these channels without issue.
  
  As you have requested, your Meaningful Beauty�® account is now cancelled. Nothing further **** be shipped or billed unless you choose to place a new order with us.
  
  Sincerely,
  
  ****** M.
  Senior Manager Contact Center Operations

• Review fromTeresa F

  Date: 08/01/2022

  1 star

  Teresa F

  Date: 08/01/2022

  SCAM !!!!! Don't do it !!! Ordered the special off TV . Now I am being charged and not receiving my product . Left on hold for long periods of time without closure to my issue . SCAM !!! SCAM!!! SCAM!!!!

  Meaningful Beauty

  Date: 08/04/2022

  Dear Teresa,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled for automatic shipments of Meaningful Beauty�® on 4/14/22. We make every effort to be forthcoming regarding our promotions and offers for Meaningful Beauty�® via the website, TV infomercials, inbound sales phone line, print materials, product packaging, and billing. As part of their initial purchase, customers enrolling in the Meaningful Beauty�® member program are informed they **** receive automatic shipments until they contact customer service to cancel or make changes to their membership. The products are shipped with information reiterating the terms and benefits of membership, and the payment schedule for each shipment is also provided on the enclosed invoice. We regret if you found the offer unclear in any way.
  
  Your introductory 30-day supply was sent on 4/15, and billed in full at that time to the provided payment card. Your 2nd shipment (a full sized 90-day supply, with total cost to be billed over 3 monthly installments) was sent as scheduled on 5/16, with the 1st installment charged to the card on file when the order shipped; USPS tracking indicates it was delivered on 5/21. The 2nd and 3rd installments for this shipment were charged on 6/16 and 7/17.
  
  Per your phone request on 8/1, your account was cancelled. While our records do not reflect any returns have been received, as a courtesy at that time a refund was issued for the July installment.
  
  Your Meaningful Beauty�® account remains closed, and nothing further **** be shipped or billed.
  
  Sincerely,
  
  ****** M.
  Senior Manager Contact Center Operations

• Review fromNew C

  Date: 07/31/2022

  5 stars

  New C

  Date: 07/31/2022

  I have not purchased this product yet, but I am giving 5 stars for ******** service based on the responses to the below reviews. You should always understand what you are buying/signing up for and not just check off boxes then act surprised when you are charged. Kudos to Meaningful Beauty for being more than understanding with their customers and offering refunds on things that have no business being refunded. Seems like they are giving away their product just to make the customers happy. You must have a great product that you are able to do this.

  Meaningful Beauty

  Date: 08/03/2022

  Thank you for your review; we appreciate the time you have taken to share your feedback. We hope you **** keep in mind as well that the reviews and complaints the Better Business Bureau receives reflect only a small portion of our customers: most happy customers **** not provide any sort of review about their experience.
  
  We strive to provide only the highest quality products and service, and look forward to the opportunity to share both with you. Meaningful Beauty�® products offer luxurious formulations with cutting-edge technology and science, resulting in an exclusive age-maintenance skincare system designed to help rejuvenate the skin and diminish the visible signs of aging. When used as directed, our products are formulated to help smooth the appearance of fine lines, brighten the complexion, and improve skin texture - in as little as four weeks!
  
  While you **** always receive the best value when buying a subscription at our Meaningful Beauty�® website, you can also find our products on Amazon, in Ulta stores, and on Ulta.com. Our flexible subscription is a simple way to ensure you get the products you want, when you want them: and there's absolutely no commitment. You can reschedule, customize, or postpone shipments so your favorite products arrive right when you need them - and you can cancel at any time.
  
  We truly believe you **** love your results, and we stand behind every order at our site or placed by phoning us with a 60-Day Money Back Guarantee: if for any reason you're not completely satisfied, you may simply return the containers within 60 days of receipt and you'll get a full refund of the purchase price (minus shipping and handling), even if the bottles are empty.
  
  We hope you **** choose to join our Meaningful Beauty�® family!
  
  Sincerely,
  
  ****** M.
  Senior Manager Contact Center Operations