Reviews

This profile includes reviews for DirecTV, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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DirecTV, LLC has 70 locations, listed below.

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  DirecTV, LLC

  2230 E Imperial Hwy El Segundo, CA 90245-3504

  
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  DirecTV, LLC

  9663 Santa Monica Boulevard Beverly Hills, CA 90210

  
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  DirecTV, LLC

  13596 Vaughn Street San Fernando, CA 91340

  
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  DirecTV, LLC

  750 US Hwy 201 Rindge, NH 03461

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  DirecTV

  One Rockefeller Plaza, 2nd Floor New York, NY 10020-2092

Review Details

• Review fromJessica L

  Date: 07/14/2025

  1 star
  I called Direct TV to inquire about a **** I received. I had a recently lowered my package to a more affordable one and the *** at the time that I made the changes told me that it will reflect immediately on my bill. Come to find out my bill was still the same amount and I had called to get the problem corrected. I was transferred to a so-called manager in the retention department called ******. (Employee ID ****** / ******* ) He immediately told me that I will not be getting any more credits and he told me that my account is on flash. I dont know what that means but he brought up in my face that I had too many credits already, and that he will not issue anymore and he insinuated that I was lying about what the last *** told me. I was immediately insulted and I told him that I will be ***orting him to corporate. I feel belittled as a customer being with **** since **************************************************************** he will no longer be help me. It feels horrible to know that youre paying a company for their service and they refuse to help you. Now I am not having to give him a review for the poor experience he laughed in my face and told me to ****** the corporate office number and address. Never again why I do business with this company again. And I will seek legal help to help rectify the situation.

• Review fromEva S

  Date: 07/12/2025

  1 star
  Worst customer service EVER!! Everyone in their contact center takes a full ***** minutes to "read my notes", then tells me the same story, which fails to acknowledge any information from my previous calls. Like so many others, I've been chasing down a refund for over three months now and keep getting told it's on the way, but it never arrives. I've had half a dozen call center staff (both agents and supervisors) promise me a call back, but none have called. Their main objective seems to be getting me off the phone as quickly as possible, worth no effort to resolve my issue or even give me factual information.

• Review fromSteve S

  Date: 07/12/2025

  1 star
  Direct TV customer for many years. Switched to another provider. When seeking price concessions prior to making a change, was not informed of any cancellation charges. Obviously shocked when received a bill for $399 early termination fee. Will be informing my credit card company that I will refuse to honor this fee.

• Review fromPamela S

  Date: 07/10/2025

  1 star
  After 15yrs as a *** customer we had fo cancel. On 6/18/2025 we canceled and were told we had a 0 balance because we had no contract and had been billed a month ahead. We paid on 6/1/2025. We then received a bill for 158, and then 170 for lack of payment. Emails saying service was disconnected on 7/5/2025. Spoke to customer service again 7/10 and they said it was because *** doesn't prorate. Then supervisor said it was because even though we canceled *** did shut it off till 5th. We got Spectrum on 17th of June. We received no service after then . This is fraud against military personnel . When we started with you we were active duty. Now retired and it seem s many complain in this area about billing after service waa disconnect.

• Review fromMark W

  Date: 07/10/2025

  1 star
  My Direct TV bill jumped ~ $19 in June and I enquired with their customer service as to why. ************************* told me it was due to adding a Regional Sports fee of $15.99 + tax. I was not informed via email or text that this was going to be instituted. I was told they 'forgot' to charge me for this to begin with, which I consider bait and switch.I tried to get a local Direct TV customer service phone number or email address and was told there wasn't any.This is borderline criminal adding fees without stating them up front in contracts.

• Review fromJavier M

  Date: 07/09/2025

  1 star
  Disconnected my sports packw/o my request. Now have to pay premium price to get it back on.

• Review fromMichelle D

  Date: 07/08/2025

  1 star
  We have been with DirectTV for over 10 years cancelled today. They notified me that they would not be prorating our services and refunding any money due to they no longer do that. The *** said that I should have called before cancelling and installing new services and I would have been told to wait until the end of the billing cycle. So much for loyalty and customer service! Stay away from this company.

• Review fromRichard V

  Date: 07/08/2025

  1 star
  Wow. Could any business be worse. I cancelled my service and was told there would be no early cancellation fee. Then I proceeded to receive a negative bill for many months concluding with them sending me a gift card for that amount. After more than 6 months they sent me a bill for $90. They said it was a computer error on their end and that I owed that amount. I have spent hours on the phone trying to speak to someone I can understand. All I requested is that the tell me in wiring that I will never receive another bill from Directv or its partners. I also requested that they put me on their no call list so I would not receive another call or email from them or their partners. To date they have refused to do this. All I am trying to do is prevent another "computer error" to send me another bill.

• Review fromShaun B

  Date: 07/08/2025

  1 star
  Worst customer service ever, also very misleading on sales when I signed up for direct tv I was under the assumption it was just streaming with no contract when I thought I canceled the service a few months ago I noticed a charge on my card so I called and they said I never cancelled or they dont have evidence of me calling. When I tried to cancel yesterday they had to know why and kept going on about other stuff Id be interested in ( Im trying to cancel cause I havent even used the service once) so why pay for something I havent even touched. Then the lady had to go on about well what do you think about the voice activation remote like what! No none of that is going to change my mind and in the first place was told there was no contract but yet now Im stuck in one and never have I ever signed up for a contract for services before hand so why would I do so now. Very unhappy they dont care about their customers all they do is read from a script even if you were reporting misleading sales practices I would like to not have to pay an etf for not even using this product in the first place

• Review fromRobert G

  Date: 07/06/2025

  1 star
  Terrible service. Cannot converse with their employees in the ***********. Constant price increases for lousy service. I'm 77 and a Vietnam combat vet, and a widower w limited income. Direct tv are crooks.