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Business Profile

Commercial Manufacturers

Mattel, Inc.

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Mattel, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Mattel, Inc. has 15 locations, listed below.

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    Customer Review Ratings

    1.15

    Average of 26 Customer Reviews

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    Review Details

    • Haleigh M

      Date: 06/17/2025

      They have sold products which are reliant on an app to function and now instead of fixing the app or creating a new one they have simply discontinued the app, being extremely irresponsible to all of their customers owning any of these products. The company needs to address this issue or refund all of their customers for these leisure. Furthermore, these products are STILL being sold!!! Absolutely insane and ridiculous! Mattel DO YOUR JOB AND SO RIGHT BY YOUR CUSTOMERS?! WHAT IS THIS?! WOULDN'T EXPECT THIS COMING FROM SUCH A BIG COMPANY WHEN SO MANY CUSTOMERS IT'S ABSOLUTELY CRAZY! WHO EVER MADE THIS DECISION NEEDS TO BE FIRED ASAP! THIS IS A LAWSUIT WAITING TO HAPPEN! COMPLETELY IRRESPONSIBLE!

    • louis v

      Date: 01/28/2025

      louis v

      Date: 01/28/2025

      Mattel offers a red line exclusive club with exclusive cars, but their website could not handle the volume. Long wait lines. Non-Functioning checkout process. This all prevents the ability to buy these exclusives.

      Mattel, Inc.

      Date: 02/27/2025

      We've reached out to the consumer about his experience and we are happy to help!

    • Jose R

      Date: 01/14/2025

      Jose R

      Date: 01/14/2025

      The way the set up the pre orders is a scam

      Mattel, Inc.

      Date: 01/16/2025

      We've reached out to the consumer to ask for further information to assist the consumer.

    • Marguerite D

      Date: 11/11/2024

      Marguerite D

      Date: 11/11/2024

      No response to any of my inquiries. I purchased ********************************************. I received a Caucasian Ballerina Barbie so I returned it. First it took me two months of runs around to get a label to return the doll. Then I sent it off and never received any response. I even wrote to CEO or Company and Vice President of ***************** Nothing! The doll was a gift so I had to purchase from another vendor who was selling it cheaper and delivered the correct doll within days. I grew up on Barbie and have even collected historical Barbies as an adult. But unfortunately, I fear I will no longer purchase any from Mattel again.

      Mattel, Inc.

      Date: 11/14/2024

      We have searched our system and have an email from the consumer in December of 2023 about a different concern, which we assisted the consumer with. We've reached out again about this new concern.  We can also be reached at: ************************************************************

    • Gizell H

      Date: 05/24/2024

      Gizell H

      Date: 05/24/2024

      Because no matter how much you play phase 10 its rigged for you to lose your opponents always win only way you win is buying extra energy or stars this game is not fair and I wouldnt recommend it to anyone just like skip bo it let you win maybe the first 5 after that you lose every game after the 5 you won Mattel has it set up that way for you to spend money they full of bull.

      Mattel, Inc.

      Date: 05/31/2024

      We would like to assist the consumer but need additional details. We've reached out to the consumer and also advised her of our service website at : ************************************************************

    • Jeremy J

      Date: 03/01/2024

      Jeremy J

      Date: 03/01/2024

      It's truly baffling and frustrating to encounter such irony: a company renowned for crafting dolls, yet unable to provide replacements for defective ones, especially when *** dolls are widely available elsewhere. The offer of a mere $10 refund for a $40 purchase further compounds the disappointment. This situation underscores the need for companies to prioritize customer satisfaction and uphold the standards expected of them.

      Mattel, Inc.

      Date: 03/04/2024

      We checked your contact history and we see several recent contacts but it is not clear which one you are referring to.  We've sent you several dolls recently as well. We have reached out to obtain information to further help the consumer and resolve their concerns fully.

      Mattel, Inc.

      Date: 03/05/2024

      We have connected with the consumer and we have resolved their concerns. Thank you!

    • Wanda E

      Date: 01/29/2024

      Wanda E

      Date: 01/29/2024

      There online games are rigged they cheat you out of your money

      Mattel, Inc.

      Date: 01/30/2024

      We've reached out to the consumer to request the name of the online game she needs help with.  We can also be reached via : *****************************************************************;

      We are happy to help!

    • William B

      Date: 01/12/2024

      William B

      Date: 01/12/2024

      Terrible business practices. They started an nft hotwheels program and it's full of delays after delay. People spent thousands of dollars on "rare" nfts that was to have a physical item attached to it for owning the nfts. It's been over 2 years and nothings came of it. They are holding hundreds of thousands of dollars if not millions of dollars of peoples money without giving any product for it. They also holding people's crypto money and locked them out of any gains they would've received during spikes for 2 months.Their company don't have a legit working individual you can contact and talk to or get any concrete information from about what is going on within their program. Like dealing with A.I, even with their costumer service department, they are just stay at home people on a phone. Nobody know's what's going on and it takes months for any updates in the program.

      Mattel, Inc.

      Date: 01/23/2024

      We have reached out to the consumer to obtain the actual email his order is under. We are happy to help!

    • Jenny H

      Date: 12/15/2023

      Jenny H

      Date: 12/15/2023

      barbie unicorn party was the worst mattel product I have ever purchased.

      Mattel, Inc.

      Date: 12/19/2023

      I'm sorry to hear about your disappointment with the Barbie Unicorn Party. We are happy to help you! Please contact us: 

      ************************************************************

       

    • Joan F

      Date: 12/08/2023

      Joan F

      Date: 12/08/2023

      If you are expecting a confirmation that you placed an order with American Girl Doll, forget it, you spend over $1000.00, and they never send a confirmation. You go on there web site, try to track your order, it brings you out to Apple apps. There web site says customer service is 24/7, nope, they open 7:00 am central time. I sent them a message through there web site, never heard back. I called them, they have a third party answering there phones, I held for 15 minutes to have them ask me if I need my products by Christmas, When you tell them yes, they say dont worry, it will be there. This has to be the worst company I have ever dealt with that has no sense of customer service. If you can go to one of the stores, do yourself a favor, less headaches

      Mattel, Inc.

      Date: 12/12/2023

      We've reached out to the consumer, and we've confirmed the doll is on it's way via ****** We have passed her comments along to the teams, and apologized for the frustrating experience she had. We strive to provide the very best service and we appreciate her feedback.

    Mattel, Inc. is NOT a BBB Accredited Business.

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