Reviews

Review Details

• Review fromSusanna S

  Date: 01/12/2024

  1 star

  Susanna S

  Date: 01/12/2024

  Do not ever buy their product. They keep charging me for something I am not receiving even thought I call them to cancel the subscription multiple time.

  SmileActives

  Date: 02/02/2024

  Dear *******,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of smileactives on 10/10/23 with the purchase of a special offer for a 30-day introductory Buy-One-Get-One-Free supply) which was shipped that day.   Your 1st replenishment shipment (a 90-day supply with total cost split into 3 monthly payments) was sent as scheduled on 11/10. The 1st payment was charged at this time.
  
  Also on 11/10, per your request your account was cancelled.  Information was provided regarding your 2nd shipment in transit, the remaining balance and return instructions.  While cancelling an account stops all future shipments, it does not cancel the balance due for orders already shipped prior to cancellation. They will continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.
  
  As no return was received the remaining two scheduled payments were charged as scheduled on 12/11 and 1/11/24.
  
  On 1/12 we received your phone inquiry about the additional charges.  At that time, you informed us that you had returned the shipment.  Although you did not have the return shipping confirmation handy, and our records did not reflect that any returns had been received at that time as a courtesy, a refund was issued as an exception to our Money-Back Guarantee.  On 1/22, your 2nd shipment return was received at our facility.
  
  Your smileactives account remains closed with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromSandra W

  Date: 01/10/2024

  1 star

  Sandra W

  Date: 01/10/2024

  I wouldnt give any stars if it were possible. I thought I was going to get a sample but they signed me up for a monthly subscription. I contacted them to cancel and was assured it would be canceled but was charged again the following month. Am now trying to go through my credit card company to get reimbursed for the fraudulent charge.

  SmileActives

  Date: 02/02/2024

  Dear ******,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  Our records reflect that you enrolled online for automatic shipments of smileactives on 9/23/23 with the purchase of a special offer for a 3-piece 30-day introductory Buy-One-Get-One-Free supply which was shipped 9/25.
  
  We do make every effort to make the offers as clear as possible on our websites, as well as by phone.  We do offer the ability to purchase smileactives products without automatic replenishments. However, customers who choose to place one-time orders are only offered our retail prices.
  
  If a customer chooses an offer that includes a ******************** subscription, information about the automatic shipments is clearly stated on the order page of our website before an offer is selected; in the shopping cart -in bold print- prior to any personal information being entered, and also, before customers may finalize a membership purchase, they must check a box that states: "By checking this box, you are electronically signing your order, agreeing to the terms above and to our general Terms & Conditions, including our no-commitment auto-replenishment program, and authorizing us to charge payments to the credit card you provide."  Your authorization of future shipments and associated charges was provided by checking this box to complete your initial order.  We regret if you found the offer unclear in any way.
  
  Your 1st automatic replenishment shipment (a 90-day supply with total cost split into 3 monthly payments) was sent as scheduled on 10/25. The 1st payment was charged at this time, leaving a remaining balance to be billed in two more monthly payments, unless the shipment is returned within the 60-Day Money-Back Guarantee available for all shipments.
  
  On 11/1/23 your account was cancelled per your request.  Information was provided regarding the remaining balance since although cancelling an account stops all future shipments it does not cancel the balance due for orders already shipped/delivered prior to cancellation.
  
  As your account does not reflect any returns received the remaining payments were charged as scheduled 11/25 and 12/26 at which time your account balance was paid in full.
  
  Your smileactives account remains closed with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromKathleen B

  Date: 01/10/2024

  1 star

  Kathleen B

  Date: 01/10/2024

  I ordered the trial deal. You think your getting (2) tall tubes of product but it comes in half the size. (Only 1 oz each). I planned to cancel subscription but in less than one month I saw they were sending me another shipment. I tried canceling but the online website would not cancel my subscription. The place to cancel online didn't work. I kept getting a blank box with a X and it would not go thru. I finally called the next day and had to wait ****************************************************************************** 3 installments. First tactic was to try to talk me into deferring my next shipment and not cancel. I argued with them to cancel but then learned I still owed $58 dollars and if I returned the 2nd shipment I would have to pay shipping and handling. Then then offered 20% off the $58 but they would split that up into 2 monthly payments. I demanded in writing that my subscription was canceled. We will see if they will cancel.

  SmileActives

  Date: 02/02/2024

  Dear *****,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  Our records reflect that you enrolled online for automatic shipments of smileactives 12/2/23 and your initial order (a 30-day introductory supply) was shipped that following day.  The website does indicate that the offer you purchased contained 2 - 1.0 OZ Pro Whitening Gels.  Also, that additional automatic replenishment shipments would be a full-size 90-day supply, the first shipped one month after your initial order.
  On 1/3/24, your 2nd shipment (a 90-day full-sized supply, with total cost split into 3 monthly payments) was sent as scheduled, with the 1st payment charged at the time of shipping.  
  On 1/10, per your request your account was cancelled.  Information regarding the remaining two payments and return instructions were provided, since orders that have already been shipped at the time of cancelation will continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.  As you stated, an offer to apply an additional 20% discount to the cost of your 2nd shipment was made and accepted, decreasing the remaining balance due.    An automatic cancellation confirmation email is sent to the email address provided with your initial order when a cancellation is processed.  
  We regret to learn you had issues when you attempted to cancel via your online account access.  That option has been tested without issue and we regularly receive successful automated cancellation requests through the website option.
  If you would still like to take advantage of the 60-Day Money Back Guarantee available for your 2nd shipment, you can simply return the product(s) - even if empty - within 60 days of receipt, for a full refund of your purchase price (minus initial shipping and handling) by following the instructions on the website.
  We appreciate your feedback, as we strive to provide the highest quality products and service.  Your smileactives account remains closed, with nothing further to be shipped.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromJohn E

  Date: 01/05/2024

  1 star

  John E

  Date: 01/05/2024

  Not only was product Not useful They had the gall to charge me $30 to cancel.Very deceptive practice Did not even see anything a subscription upon buying 2 bottles.Don't waste time and precious $ with this company.

  SmileActives

  Date: 01/26/2024

  Dear ****,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of smileactives on 11/23/23 with the purchase of a special offer for a 30-day introductory Buy-One-Get-One-Free supply) which was shipped 11/24.    As part of their initial purchase, customers enrolling in the smileactives member program are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership.  The information is clearly stated on the website and in the shopping cart prior to any personal information being entered. Before customers may finalize an online membership purchase, they must check a box that states they agree to the terms of the purchase including automatic replenishment shipments. The terms are also provided in the order confirmation email.  We regret if you found the offer unclear in any way.
  
  Your 1st replenishment shipment (a 90-day supply with total cost split into 3 monthly payments) was sent as scheduled on 12/27. The 1st payment ($29.90) was charged at this time, leaving a remaining balance to be billed in two more payments scheduled for 1/27/24 and 2/27/24.  ******** tracking number ************************** this 90-day supply was delivered 1/5/24.
  
  On 1/7/24 your account was cancelled per your request.  Information was emailed with your cancellation confirmation advising of the remaining balance due.   Please be advised, while cancelling an account stops all future shipments it does not cancel the balance due for orders already shipped/delivered prior to cancellation. They will continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.
  
  Although your return has not yet been received as a gesture of goodwill the remaining balance due has been cleared.
  
  Your smileactives account remains closed with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromKristine A

  Date: 01/02/2024

  1 star

  Kristine A

  Date: 01/02/2024

  I would give no stars, if I could. Horrible, dishonest company. I ordered a trial pack for $25 but had NO idea I was subscribing to a $90 per month plan! I NEVER would have agreed to that. AND, they try to fool you about the cost by breaking the $90 fee up into 3 increments, so you don't freak out and cancel. Of course, I DID freak out and cancel as soon as I got the first charge, but of course they never told me I owed an additional $60. Worse, I have NO confirmation, email or otherwise, that I signed up for this. When I called to dispute, the customer service rep was not helpful. Buyer BEWARE!

  SmileActives

  Date: 01/29/2024

  Dear ********,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  Our records reflect that you enrolled online for automatic shipments of smileactives on 9/12/23 with the purchase of a 30-day introductory BOGO special offer of Power Whitening Gel.  
  We do make every effort to be clear and forthcoming regarding the promotions and membership offers for smileactives.  Customers who select an offer that includes a subscription are informed three times before an order can be submitted that they will receive automatic shipments until they contact customer service to cancel or make changes to their membership.  The 3 monthly payments are also stated in the order summary.  For example, the offer you purchased stated the following in the shopping cart before any personal information was entered. One month after your first order is shipped, and then approximately every three months thereafter, you will be sent a new three-month supply of Daily Pro Whitening Gel.  Each shipment will be charged to the card you provide today, in three monthly payments at the low price of $24.95 plus $3.99 for shipping and handling per month. All orders are subject to applicable sales tax.---"  This information is included with the order confirmation email sent after an initial entry kit order is placed.  In addition, information regarding future shipments, cost, payments and the 60-day Money Back Guarantee is also available online 24/7 via the self-management account access for active members.  We regret if you found the offer unclear in any way.
  Your 2nd shipment (a 90-day supply with total cost split into 3 monthly payments) was sent as scheduled on 10/13 and the 1st payment charged at this time.
  Your account was cancelled via your online account self-management access on 10/15.   Please be advised that while cancelling an account stops all future shipments, it does not cancel the balance due for orders already shipped prior to cancellation, they continue to bill until paid in full or returned for credit within the 60-day Money Back Guarantee.  The 2nd payment for your 2nd shipment was charged on 11/13 as scheduled since your account did not reflect any returns.
  On 11/22 your financial institution reversed the 2nd payment charged on 11/13 for your shipment. While this chargeback created a credit in your favor with your financial institution, it restored the remaining previous balance as due and payable. At this time the auto past due billing process was activated to send monthly notices advising of the balance.
  On 1/2/2024 we received your call inquiring about the billing notices.  Your cancellation was confirmed, and the remaining balance explained.  
  Although our records do not indicate that any returns have been received to present date, as a gesture of goodwill the remaining balance has been cleared.
  Your smileactives account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromJulie D

  Date: 12/30/2023

  1 star

  Julie D

  Date: 12/30/2023

  I agree with the other reviews - this company is sneaky and unethical. I signed up for a trial set to test the product and somehow automatically got signed up for an additional 90 days supply that I never agreed to - and a payment plan of $56/month for 3 months?!!! I tried to cancel and was able to do that fairly easily but they still made me pay a balance of $56 for something I never ordered. I told them I never signed up for the 90-day but they didn't care. Just regurgitated pre-set talking points. Unreal after all these complaints that they aren't making a change. I'm going to give them a crappy review everywhere I can but Amazon has their reviews locked down. Also, the product doesn't do anything!

  SmileActives

  Date: 01/23/2024

  Dear ***********
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of smileactives on 10/5/23 with the purchase of a 30-day 5-piece introductory BOGO special offer.
  
  We regret if you found the offer unclear in any way.  We do make every effort to make the offers as clear as possible on our websites, as well as by phone.  Just to note, customers have the option to purchase smileactives products without a subscription. However, one-time orders are only available at retail prices; all Buy One Get One Free special offers include automatic replenishment.
  
  Customers enrolling in the smileactives member program are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership; this information is clearly stated in three places online before an order can be completed.  First at the top of the order page of our website before an offer is selected; 2nd in the shopping cart - in bold print- prior to any personal information being entered; 3rd beside the empty box that must be checked before a membership purchase can be submitted.  That box states: By checking this box, you are electronically signing your order, agreeing to the terms above and to our general Terms & Conditions, including our no-commitment auto-replenishment program, and authorizing us to charge payments to the credit card you provide.  Your authorization of future shipments and associated charges was provided by checking this box to complete your initial order.  In addition, one of the benefits of membership is 24/7 access to your account online, where you can choose the products you receive in your shipments, view your order status and history, view the next scheduled ship date, shipment frequency, and postpone or cancel your next shipment.
  
  On 11/6, your full size 90-day replenishment shipment (with cost split into 3 monthly payments) was sent as scheduled.  The 1st payment was charged at the time of shipping; the 2nd on 12/7, leaving one additional payment due 1/7.
  
  Per your request on 12/30, your account was cancelled.  Information was provided regarding the remaining scheduled payment which was charged as scheduled on 1/7 bringing your account balance to zero.
  
  Your smileactives account remains closed with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromSusan B

  Date: 12/29/2023

  1 star

  Susan B

  Date: 12/29/2023

  It was not clear to me that I was signing up for a subscription (it had to have been in small print); I NEVER sign up for subscriptions. I was annoyed when I got the second charge and called and cancelled my account. Then a month later I got a third charge. All for a product I had minimal interest in. A real sleezy operation. STAY AWAY!

  SmileActives

  Date: 01/26/2024

  Dear *****,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  Our records reflect that you enrolled online for automatic shipments of smileactives on 10/8/23 with the purchase of a 30-day 4-piece introductory BOGO special offer.  As stated previously all Buy One Get One Free special offers include automatic replenishment at discounted member pricing.   
  When an offer that includes membership is selected for purchase the terms are clearly stated in the shopping cart-- in bold print --prior to any personal information being entered.  More specifically the offer you purchase stated: One month after your first order is shipped, and then approximately every three months thereafter, you will be sent a new three-month supply of Daily Pro Whitening Gel and 3 Advanced Whitening Pens. Each shipment will be charged to the card you provide today, in three monthly payments at the low price of $39.95 plus $3.99 for shipping and handling per month. All orders are subject to applicable sales tax.
  You are in control of your membership, call or visit www.smileactives.com/account to customize your kit, modify shipping intervals, or to cancel your subscription. There is no commitment and no minimum to buy.   We regret if you found the offer, or this information unclear in any way.
  On 11/8, your account was cancelled per your request.  Information was provided regarding your 2nd shipment in transit and the remaining balance due for the 90-day full size replenishment kit.
  We received your call inquiring about billing on 12/29, the total cost and payments scheduled for your 2nd shipment were explained.  As a courtesy a partial credit was issued which cleared the remaining balance due.
  Your smileactives account remains closed with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromNatalie F

  Date: 12/27/2023

  1 star

  Natalie F

  Date: 12/27/2023

  This company is terrible. It is a nightmare to try and cancel your subscription in which you get tricked into. When you cancel it they still have you for $50 a month for 3 more months ** their subscriptions are paid out in monthly installments. The customer service representatives are rude and pushy and barely speak English.

  SmileActives

  Date: 01/23/2024

  Dear *******,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of smileactives on 9/30/23 and your initial order of a 30-day 4-piece introductory BOGO special offer was shipped on 10/2/23.
  
  We do make every effort to be clear and forthcoming regarding the promotions and membership offers for smileactives.  As part of their initial purchase, customers enrolling in a subscription are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership.  This information has not been made difficult to locate or read in the online shopping cart and is provided -in bold print- prior to any personal information being entered.  Before customers may finalize an online membership purchase, they must check a box that states they agree to the provided terms of the purchase. The terms are also provided in the order/shipment confirmation email.  We regret if you found the offer unclear in any way.
  
  On 11/2, your full size 90-day replenishment shipment (with cost split into 3 monthly payments) was sent as scheduled.
  
  Per your phone request on 11/3, your account was cancelled.  Information was provided regarding your 2nd shipment in transit and the remaining balance as orders that have already shipped when an account is cancelled will continue to bill until paid in full or returned for credit within the 60-day Money Back Guarantee.
  
  On 12/3, the 2nd payment for your replenishment shipment was charged since no return had been received.
  Per your email and live chat inquiries on 12/27/23 and 1/2/24 the cancellation of your account was confirmed, and information provided regarding the remaining payment scheduled for 1/3 as well as return instructions. On 1/3 the final payment for the replenishment shipment was charged.
  
  We regret to learn that you found the cancellation process difficult. On reviewing your call, we note that you were offered information about options for membership management.  We do want to ensure members are aware of all of their options and benefits available with our flexible membership program, are able to clarify any questions at the time cancellation is processed, as auto-delivery is a convenient and affordable way to achieve and maintain your whitest smile. We appreciate your feedback about your experience, as we strive to provide only the highest quality products and service.
  
  Your smileactives account remains closed with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromTom C

  Date: 12/27/2023

  1 star

  Tom C

  Date: 12/27/2023

  Signed up for 1 month.. fine print does say 3 months payments forthcoming regardless of intentions. That said after second shipment cancelled am still being billed despite cancellation. Not a good faith tactic on their part.

  SmileActives

  Date: 01/23/2024

  Dear ***,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of smileactives on 10/23/23 and your initial order of a 30-day 4-piece introductory BOGO special offer was shipped that day.
  
  We do make every effort to be clear and forthcoming regarding the promotions and membership offers for smileactives.  As part of their initial purchase, customers enrolling in a subscription are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership.  This information has not been made difficult to locate or read in the online shopping cart and is provided -in bold print- prior to any personal information being entered.  Before customers may finalize an online membership purchase, they must check a box that states they agree to the provided terms of the purchase.  We regret if you found the offer unclear in any way.
  
  On 11/24, your full size 90-day replenishment shipment (with cost split into 3 monthly payments) was sent as scheduled.  The 1st payment was charged at the time of shipping leaving 2 additional payments due.
  Per your phone request on 12/14, your account was cancelled.  Information was provided regarding the remaining balance.  Please be advised that while cancelling an account stops all future shipments, it does not cancel the balance due for orders already shipped prior to cancellation.  Orders that have already been shipped/delivered at the time of cancellation will continue to bill until paid in full or returned for credit within the 60-day Money Back Guarantee.
  
  On 12/25, the 2nd payment for your replenishment shipment was charged since no return had been received.   Your financial institution reversed this payment on 1/2/24.  While this chargeback created a credit in your favor with your financial institution, it restored the full remaining balance for your 2nd shipment as due and payable. At this time the auto past due billing process was activated to send monthly notices advising of the balance.
  
  On 1/12/24 we received your call about the billing.  The charges and remaining balance were explained.  As a courtesy the balance was cleared at that time.
  
  Your smileactives account remains closed with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromjames J

  Date: 12/26/2023

  1 star

  james J

  Date: 12/26/2023

  i been using it for a month and i don't see any differance power swabs is more expensive but you.r teeth are white real teeth crowns or veneers yo get what you pay for

  SmileActives

  Date: 01/23/2024

  Dear *****,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  We regret to learn that our smileactives products have not met your expectations.  Results vary for each individual and for each product. Some people may see results in 3-7 days; for some it will take a little longer. This process is a gradual one. Please remember that there are a lot of factors that go into how long the process takes, such as age, medication, eating habits, dental work, etc. It all depends on the stains, how long they have been there, and how deeply rooted they are in the enamel.  Although Smileactives is designed to work on all types of teeth including natural teeth, veneers, crowns, bonding and even dentures; any dental work (veneers, crown etc.)  will only be restored to their original color.
  
  Unfortunately, we are unable to locate a smileactives account in your name with the information you provided.  In order for us to review your concerns more specifically we need some additional information to locate your purchase.  Feel free to contact our customer service team at ************ or email us at ********************************** for additional assistance.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director