Reviews

Review Details

• Review fromKelly N

  Date: 01/07/2023

  1 star

  Kelly N

  Date: 01/07/2023

  Smileactives makes it as hard as possible to cancel auto-enrollment, which they automatically sign you up for when you purchase using their special offer. They say you can cancel online anytime, but there's no way to cancel inside your account; you just have the option to "postpone." I had to wait on hold for 15 minutes and then be VERY firm with the customer rep that I wanted to cancel the subscription. They will do everything possible to try and stop you from canceling. If you're trying to call to cancel: stay on the line, they will eventually answer (took me 15 minutes on hold). Just be very firm and keep saying, "I want you to cancel my subscription today." Say that no matter what questions they ask you. Also, ask for a reference number for your cancelation. They do send an email confirmation, but I wanted further proof they were going to cancel, and I was given a reference number. They might not technically lying anywhere on their website, but you need to know that they are going to make it as hard as possible for you to get out of a subscription once you have it. No product is worth this kind of shady customer service.

  SmileActives

  Date: 01/25/2023

  Dear Kelly,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of smileactives�® on 1/1, and your initial order was sent on 1/3. As you requested on 1/7, your account was cancelled.
  
  While we do offer the ability to purchase smileactives�® products without a replenishment account, customers who choose to place one-time orders are only offered our retail prices; however, replenishment customers are offered many great benefits including discounted prices, free gifts, the ability to customize future shipments, and the ability to customize shipping frequency.
  
  We offer options at our website to contact our customer service by phone, email, or chat: we regret if you experienced any issues trying to reach us via these channels, or if you found the cancellation process to be difficult. We appreciate your feedback as we strive to provide only the highest quality products and service.
  
  Your smileactives�® account remains closed, and nothing further will be shipped or billed.
  
  Sincerely,
  
  ****** M.
  Contact Center Operations Director

• Review fromAmit A

  Date: 01/06/2023

  1 star

  Amit A

  Date: 01/06/2023

  Buyer Beware - Scam!! The agents keep delaying and offering postponement, even after telling them multiple times that isn't what I want. It's dry up to be an automatic subscription that sends far too much product far too quickly that can't be cancelled. Scammers. after canceling the send emails and mail asking to make more payments for balanced owed. SCAM!!

  SmileActives

  Date: 01/24/2023

  Dear Amit,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of smileactives�® on 7/8/22, and your initial order was sent the same day.
  
  We do make every effort to be forthcoming regarding our promotions, offers, and satisfaction guarantee available for smileactives�®; as part of their initial purchase, customers enrolling in the smileactives�® member program are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. These terms are bold and in the same size font as the rest of the page. Before customers may finalize their purchase they must check a box that states they agree to the provided terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership, including each shipment's total cost and payment schedule. We regret if you found the offer unclear in any way.
  
  Per the terms of the offer, on 8/9/22, your 2nd shipment (a 90-day supply, with total cost split into 3 installments) was sent as scheduled, with the 1st installment charged to the PayPal account on file when it shipped. Your account was also cancelled as you requested on this date. Please be advised that while cancelling an account stops all future shipments, it does not cancel the balance due for orders already shipped prior to cancellation.
  
  When we attempted to charge the 2nd payment for your 2nd shipment as scheduled on 9/9/22, the request for payment was declined. Monthly balance reminders have therefore been sent.
  
  Although our records do not indicate that any returns have been received on your account to present date, as a goodwill gesture in an effort to fully resolve the matter, the remaining balance for your 2nd shipment has been cleared. Please consider any invoices received after the date of this correspondence to have crossed in the mail.
  
  Your smileactives�® account remains closed, and nothing further will be shipped or billed.
  
  Sincerely,
  
  ****** M.
  Contact Center Operations Director

• Review fromAnn C

  Date: 12/11/2022

  1 star

  Ann C

  Date: 12/11/2022

  Cancelling the auto subscription is far too difficult, you can't do it from the account, you must from an agent. The agents keep delaying and offering postponement, even after telling them multiple times that isn't what I want. It's dry up to be an automatic subscription that sends far too much product far too quickly that can't be cancelled. Scammers

  SmileActives

  Date: 12/19/2022

  Dear Ann,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of smileactives�® on 10/28/22; we regret if you found the offer unclear in any way. Per the terms of the online offer, on 12/2, your 2nd shipment (a 90-day supply, with total cost split over 3 installments and the 1st installment charged at shipping) was sent.
  
  Per your Live Chat request on 12/11, your account was cancelled, and information was provided regarding the remaining payments scheduled for your 2nd shipment as well as the 60-day Money Back Guarantee available for it.
  
  We regret to learn that you found the cancellation process difficult. On reviewing your chat, we note that you were offered information about options for membership management prior to connecting with a Live Chat Agent, as you stated that you had enjoyed using smileactives�® products. We do want to ensure members are aware of all of their options and benefits available with our flexible membership program, as auto-delivery is a convenient and affordable way to achieve and maintain your whitest smile; additionally, we want to ensure that customers are able to clarify any questions at the time cancellation is processed. We appreciate your feedback about your experience, as we strive to provide only the highest quality products and service.
  
  As a gesture of goodwill, the remaining balance due for your 2nd shipment has been removed in advance of any returns received. If you would like to take advantage of the 60-Day Money Back Guarantee available for your 2nd shipment, you can simply return the product(s) - even if empty - within 60 days of receipt, for a full refund of your purchase price (minus shipping and handling) by following the instructions on the shipment's invoice.
  
  Your smileactives�® account remains closed, and nothing further will be shipped or billed unless you choose to place a new order in the future.
  
  Sincerely,
  
  ****** M.
  Senior Manager Contact Center Operations

  Ann C

  Date: 12/19/2022

  They didn't even address it taking multiple times telling an agent to cancel, before they would actually cancel it

  SmileActives

  Date: 12/23/2022

  Dear Ann,
  
  Thank you for your additional review.
  
  As noted in our prior response, because you provided a response to our virtual chat assistant confirming that you had enjoyed using smileactives�® products, you were offered information about other options available to manage your membership while waiting to connect with a representative. On connection with a Live Chat agent, you were asked about your experience using the products, provided with a summary of member benefits, and your cancellation request was promptly processed after you declined the option to delay your next delivery. We regret that you found the chat experience to be frustrating, but we do appreciate your feedback.
  
  To confirm once more, your smileactives�® account remains closed; as your remaining balance was removed ahead of any return receipt, per our prior response, nothing further will be billed or shipped.
  
  Sincerely,
  
  ****** M.
  Senior Manager Contact Center Operations

• Review fromKristina O

  Date: 11/22/2022

  1 star

  Kristina O

  Date: 11/22/2022

  In short: STAY AWAY (I'd give a rating of '0' stars, if possible) I don't think it bares repeating, but I had the same experiences the below reviews. I signed up for the ******* received two small tubes and whitening pens. Works okay, but I had to stop using due to increased teeth sensitivity. Thirty days later, a full bottle arrived and noticed on the invoice this is payment 1 of 3. I do not recall committing multiple payments and autoship. When going online to my account, I found it extremely difficult to cancel my 'membership'. I tried the number, and wasn't able to get ahold of any one. I then used the chat, and that took me in circles. FINALLY, after multiple attempts from the agent to get me to 'postpone' my shipments, I was able to cancel my account. I'm sending my product back in hopes of a FULL refund. **THIS IS AN EXAMPLE WHERE WE ALL NEED TO READ THE FINE PRINT** I don't believe this is a scam, but I feel very misled by this company. I pride myself on being skeptical and leery of signing up for "deals" like this, but I should have done my research better. This experience has left a sour taste in my mouth and a pang in gut. Overall, this was a disgusting experience.

  SmileActives

  Date: 12/02/2022

  Dear Kristina,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience. While you may note a trend in reviews regarding our continuity program, please bear in mind that happy customers generally do not leave any kind of reviews regarding their experience; the reviews and complaints that the Better Business Bureau receives reflect only a small portion of our customers.
  
  We regret to learn that you may have experienced a potential reaction while using smileactives�®, as you have stated. A Customer Specialist will be contacting you within the next few business days to discuss your experience, as it is of utmost importance to us that any potential reaction to this product is documented and addressed.
  
  Our records reflect that you enrolled online for automatic shipments of smileactives�® on 10/14/22.
  
  We would like to clarify that we do offer one-time purchase options. However, customers who choose to place one-time orders are only offered our retail prices, while replenishment customers are offered many great benefits including discounted prices, free gifts, the ability to customize future shipments, and the ability to customize shipping frequency. We do make every effort to be forthcoming regarding our promotions and offers: information regarding the terms of the online membership offer and the continuity program is provided in the shopping cart prior to any personal information being entered; these terms are bold print, and in the same size font as the rest of the page. Before customers may finalize their membership purchase, they must check a box that states they agree to the provided terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership, including the 60-Day Money Back Guarantee (less s&h) available.
  
  Per the terms of the online offer, on 11/16, your 2nd shipment (a 90-day supply, with total cost split over 3 installments and the 1st installment charged at shipping) was sent as scheduled.
  
  Per your Live Chat request on 11/17, your account was cancelled and return instructions were provided.
  
  As a gesture of goodwill, the remaining balance due for your 2nd shipment has been removed in advance of your return receipt. Once your return is received a refund of the purchase price (less s&h, per our Money Back Guarantee) will be issued.
  
  Your smileactives�® account remains closed, and nothing further will be shipped or billed unless you place a new order in the future.
  
  Sincerely,
  
  ****** M.
  Senior Manager Contact Center Operations

• Review fromMarguerite L

  Date: 11/17/2022

  1 star

  Marguerite L

  Date: 11/17/2022

  Do not fall for this scam! There should be an option for ZERO or NEGATIVE stars. Unfortunately, this company ruined what could be a good product with its deceptive subscription practices and obscured Terms and Conditions. I was under the impression I was placing a one-time order, only to receive a "deluxe" version a month later and a notification that I was to pay for it in three $46 monthly installments. WHAT?! For hydrogen peroxide gel, no less. Nowhere was this clear during the checkout process. There is no way to cancel online, and cancelling via chat or phone is extremely burdensome. The entire process took an hour AN HOUR during a workday. If your business plan is based upon a deceitful subscription-based marketing scheme, you have failed as a business. I am enraged at having wasted precious time dealing with this sham company. DO NOT GIVE THEM YOUR BUSINESS. Smileactives, if you want to salvage your business, change your business model and allow for one-click cancellation. Better yet, do not fraudulently enroll consumers in a shady subscription scheme in the first place.

  SmileActives

  Date: 11/25/2022

  Dear Marguerite,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of smileactives�® on 10/5/22.
  
  We make every effort to be forthcoming regarding our promotions and offers for smileactives�®: information regarding the terms of the online membership offer and the continuity program is provided in the shopping cart prior to any personal information being entered; these terms are bold print and in the same size font as the rest of the page. Before customers may finalize their membership purchase, they must check a box that states they agree to the provided terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership, including the 60-Day Money Back Guarantee available.
  
  More specifically, the offer you selected states that "One month after your first order is shipped, and then every three months thereafter, you will be sent a new three-month supply of smileactives�® Daily Pro Whitening Gel and 3 Advanced Whitening Pens. Each shipment will be charged to the card you provide today, in three monthly payments at the low price of $39.95 plus $3.99 for shipping and handling per month, unless you call or visit www.smileactives.com/account to cancel. There is no commitment and no minimum to buy. All orders are subject to applicable sales tax." We regret if you found this offer unclear in any way.
  
  Per the terms of the online offer, on 11/9, your 2nd shipment (a 90-day supply, with total cost split over 3 installments and the 1st installment charged at shipping) was sent as scheduled.
  
  Per your Live Chat request, your account was cancelled on 11/17. Per your phone inquiry this same date, the cancellation was confirmed, and as a courtesy one of the remaining 2 installments due for your 2nd shipment was waived.
  
  We would like to clarify that we do offer one-time purchase options at our website as well as by phone, and you can order smileactives�® without subscribing. However, customers who choose to place one-time orders are only offered our retail prices. Replenishment customers are offered many great benefits including discounted prices, free gifts, the ability to customize future shipments, and the ability to customize shipping frequency.
  
  As an additional gesture of goodwill, the remaining balance due for your 2nd shipment has been removed. Your smileactives�® account remains closed, and nothing further will be shipped or billed unless you place a new order in the future.
  
  Sincerely,
  
  ****** M.
  Senior Manager Contact Center Operations

• Review fromJOSEPH K.

  Date: 11/04/2022

  1 star

  JOSEPH K.

  Date: 11/04/2022

  Smileactives continues to charge me for a product that I do not use.... I have called them several times with no luuck... I also have sent emails requesting cancellation and refunds with no response back. Other companies make cancelling so much more convenient and timely. This company is a scam. It is literally impossible to use the product enough where you would need a refill each month.... DO NOT SIGN UP FOR THIS SERVICE !!!

  SmileActives

  Date: 11/08/2022

  Dear Joseph,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of smileactives�® on 5/6/22 with your purchase of a 30-day introductory supply. As part of their initial purchase, customers enrolling in the smileactives�® member program are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. The products are also shipped with information reiterating the terms and benefits of membership, including each shipment's total cost and billing schedule as well as the next scheduled shipment date.
  
  Per the terms of the online offer, on 6/7 your 2nd shipment (a 90-day supply, with total cost split into 3 installments) was sent; this shipment was billed in 3 monthly payments, as scheduled. Your 3rd shipment (another 90-day supply) was sent on 10/4; the first 2 monthly installments were charged on 10/4 and 11/4, with the 3rd and final payment for the shipment scheduled for December.
  
  On 11/5, per your Live Chat request, your account was cancelled and it was confirmed that a refund would be issued for your 3rd shipment along with the remaining balance due removed, on receipt of its return. Orders sent prior to cancelation will continue to bill following the schedule on the enclosed invoice until either paid in full or returned for credit within the 60-Day Money-Back Guarantee.
  
  Please be advised that our records do not reflect that any calls have been received from the phone number provided with your order; additionally, if customers respond to any unmonitored promotional or confirmation email addresses, an automatic response is sent to advise of this which also provides our contact information. We regret if you experienced any difficulty contacting us via the phone, email, or chat options provided at our website, as these channels have been regularly tested without issue.
  
  As a gesture of goodwill, the remaining balance for your 3rd shipment has been cleared in advance of any return received, and the money-back guarantee for this shipment has also been extended by an additional 30 days.
  
  Your smileactives�® account remains closed, and nothing further will be shipped or billed.
  
  Sincerely,
  
  ****** M.
  Senior Manager Contact Center Operations

• Review fromColleen E

  Date: 10/27/2022

  1 star

  Colleen E

  Date: 10/27/2022

  I signed up for the trial and received 2 small bottles. It was ok and before I knew it, a large bottle came and i was charged $30 - after a month, another large bottle came and I was charged $30...that was all I ever received and now Smileactives has charged me 5x with only 3 shipments. When I call the ONLY phone number they supply, *******, it answers as Smileactives, a bit of music plays and then it says this NUMBER IS NO LONGER IN SERVICE - CHECK YOUR NUMBER AND TRY AGAIN - so I can never speak to anyone to even CANCEL MY ORDER.
  You can send me all the Past Due invoices you want and I will do NOTHING until you acknowledge that I wish to CANCEL my order -OR- you catch up and send me the (2) shipments that I already paid for and NEVER RECEIVED!
  I changed my credit card number so i would not be charged any longer! RIP!!!
  
  WISH I COULD GIVE NEGATIVE STARS

  SmileActives

  Date: 11/03/2022

  Dear Colleen,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of smileactives�® on 3/6/22. As part of their initial purchase, customers enrolling in the smileactives�® member program are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership: this information is clearly stated on the order page of our website. The products are also shipped with information reiterating the terms and benefits of membership, including the next scheduled shipment date, the shipment's total cost, and its payment schedule. We regret if you found the offer unclear in any way.
  
  Per the terms of the offer, on April 6th, your 2nd shipment (a 90-day supply, with total cost split into 3 installments) was sent as scheduled, with the 1st installment charged to the PayPal account on file when it shipped. The remaining two installments were charged as scheduled on May 7th and June 7th.
  
  On July 7th, your 3rd shipment (a 90-day supply) was sent as scheduled, with the 1st installment charged to the PayPal account on file when it shipped; the 2nd installment was charged on August 7th. The final installment for this order was declined by PayPal on September 7th, which activated the past due billing process to send monthly balance reminders.
  
  Please be advised that our records do not reflect any contact has been received in reference to your account since its inception, prior to our receipt of your Better Business Bureau review. The same website where you placed your order offers multiple options to contact us, via email, phone, or chat; we regret if you experienced any difficulty in contacting us, as these channels have been regularly tested without issue.
  
  As requested, your smileactives�® account is now closed. As an additional goodwill gesture, the remaining balance due for your 3rd shipment has been cleared. Nothing further will be shipped or billed unless you place a new order in the future.
  
  Sincerely,
  
  ****** M.
  Senior Manager Contact Center Operations

• Review from[email protected]

  Date: 10/14/2022

  1 star

  [email protected]

  Date: 10/14/2022

  I give this product 1 star since 0 is not an option. I was offered the free trial. I paid the shipping by credit card. It tasted foul and did not work. The next month I received another tube and a charge to my credit card for $90.00. I sent then an email to question why they sent another tube. I requested that the stop sending me the product. I had my bank investigate the transaction. The next month another tube arrived and yet another charge to my credit card. I promptly sent the tube back and again I sent an email. I called as well and was surprised to actually get someone on the phone. I asked to stop sending me the product. This time I called my bank had asked them to investigate and block to payment. The next month another tube and another attempted charge as my bank blocked their charge. My bank advised me to change my credit card number and I did. Then last I received an email acknowledging my cancelation from Smileactives. Now, a month after that I received a letter from a collection agency. When I explained the scam to the collection agency within 48 hours I received an email from the collection agency that they were dropping the case. Yesterday a new collection company. Smileactives is insufferable! I assume only a lawsuit will end this.

  SmileActives

  Date: 10/19/2022

  Dear Gil,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  We would like to clarify that we do not offer any free trials of smileactives�®; however, every shipment includes our 60-Day Money-Back Guarantee. Our records reflect that you enrolled online for automatic shipments on 5/1/21, and your 30-day introductory supply was sent on 5/3/21.
  
  We do make every effort to be forthcoming regarding our promotions and offers for smileactives�®: information regarding the terms of the online offer and the continuity program is provided in the online shopping cart prior to any personal information being entered. Additionally, before customers may finalize their purchase, they must check a box stating their agreement to the provided terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership, including total cost, payment schedule, and next scheduled shipment date. We regret if you found the offer unclear in any way.
  
  Your 2nd shipment (a full-sized 90-day supply, with total cost split over 3 monthly installments per the terms of the online offer) was sent as scheduled on 6/2/21.
  
  Our records reflect that when you first contacted us on 7/5/21 via Live Chat, you accepted an offer to delay your next shipment until 11/2/21 (with an email reminder to be sent before it shipped), rather than cancelling all future deliveries.
  
  On 8/5/21, per your phone inquiry, information about the installment billing for your 2nd shipment was provided, as well as the next scheduled shipment date on 11/2/21 confirmed. Our records do not reflect any further contact has been received via phone, chat, or email in reference to your account since this date.
  
  Your 3rd shipment was sent when scheduled, on 11/2/21; we received that shipment as a return on 11/23/21, at which time a refund for it was issued. As this refund was initially declined by the card on file due to an unresolved payment dispute, on 11/29/21 we accepted the chargeback in order to refund your return.
  
  On 2/2/22, your 4th shipment was sent as scheduled, with the 1st and 2nd payments billed to the credit card on file in February and March.
  
  On 3/15/22, we received another payment dispute, this time for the 2nd payment of your 4th shipment. While this chargeback created a credit in your favor with your financial institution, it restored this balance due to smileactives�®, and activated the past-due billing process which sends monthly balance reminders. Your account was also automatically cancelled at this time. Please be advised that cancelling an account does not cancel the balance owed for products which were sent prior to cancellation.
  
  While our records do not reflect that your 4th shipment has been returned to present date, as a gesture of goodwill to fully resolve this matter, the balance created by the payment reversal was removed and North Shore Agency has closed your collections file. Please consider any invoices received after 10/14 to have crossed in the mail.
  
  Your smileactives�® account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****** M.
  Senior Manager Contact Center Operations

• Review fromLori D

  Date: 10/04/2022

  1 star

  Lori D

  Date: 10/04/2022

  I signed up for a one time trial. It cost 42. Dollars. They have since charged me monthly ***** for three months. I have called several times to cancel my subscription and demand a full refund. I have not received a refund as of 4 months...this is fraud. I am going to *** this company....Dont get caught up in this scam!!!

  SmileActives

  Date: 10/07/2022

  Dear Lori,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records indicate that you enrolled online for automatic shipments of smileactives�® on 6/26. As part of their initial purchase, customers enrolling in the smileactives�® member program are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. We do make every effort to be forthcoming: information regarding the terms of the online offer and the continuity program is provided in bold print in the online shopping cart, prior to any personal information being entered. Additionally, before customers may finalize their purchase, they must check a box stating their agreement to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership, total cost, payment schedule, and next shipment date. We regret if you found the offer unclear in any way.
  
  When you called on 8/1, your 2nd shipment (a 90-day supply with total cost split into 3 monthly installments) had already begun processing for delivery and could no longer be prevented from shipping. Our records reflect that you accepted an offer to delay your next shipment until December, instead of cancelling. We regret to note however that you were not provided with complete information about the billing scheduled for your 2nd shipment during this call, and would like to apologize for any confusion which resulted.
  
  Per your phone request on 9/2, your account was cancelled and return instructions provided, as cancelling an account stops all future shipments, but it does not cancel the balance remaining for orders shipped prior to cancellation.
  
  Your return was received and processed on 10/5, at which time a full refund of the purchase price (less s&h) was issued per our 60-Day Money Back Guarantee. As a goodwill gesture, the additional refund of your s&h charges was also issued when you spoke with a member of our support staff to confirm your return.
  
  Your smileactives�® account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****** M.
  Senior Manager Contact Center Operations

• Review fromColleen R

  Date: 09/03/2022

  1 star

  Colleen R

  Date: 09/03/2022

  I signed up for a one-time $45.00 trial offer. for the electric tooth brush and whitening gel. I did not sign up for auto ship. The company charges me in June, called, canceled the account and was told I owed $140.00. I requested an invoice and evidence that I agreed to auto-shipping. They did not provide requested information and simply responded I could return the products for full refund. However they did not provide a return shipping address or a label. They are charging my credit card without without authorization even though they acknowledged I cancelled the account in June. The most recent charge was a few days ago. I have now been charged $196.56. for an electric tooth brush and charger, 3 whitening pens and a small bottle of gel and a large bottle of gel for signing up for a $45 offer that included toothbrush, charger, tiral size whitening gel and 1 pen. This company was not transparent in the advertisement or their intent to bill monthly and auto-ship.

  SmileActives

  Date: 09/08/2022

  Dear Colleen,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of smileactives® on 5/24, with your purchase of a 30-day introductory kit which included a buy-one-get-one-free Whitening Gel promotion and a free Vibrite Sonic Toothbrush. As part of their initial purchase, customers enrolling in the smileactives® member program are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership.
  
  We do make every effort to be forthcoming regarding our promotions, offers, and satisfaction guarantee available for smileactives®: information regarding the terms of the online offer and the continuity program is provided in bold print, the same size font as the rest of the page, in the online shopping cart prior to any personal information being entered. Additionally, before customers may finalize their purchase, they must check a box stating their agreement to the terms of the purchase: your authorization of future shipments and associated charges was provided by checking this box. The products are also shipped with information reiterating the terms and benefits of membership, including next scheduled shipment date, the shipment's total cost and payment schedule, as well as information on how to take advantage of the 60-Day Money Back Guarantee available. We regret if you found the offer unclear in any way.
  
  Per the terms of the online offer, on 6/24 your 2nd shipment (a 90-day supply, with total cost split over 3 monthly installments) was sent as scheduled, with the 1st installment charged to the card on file when it shipped.
  
  Per your Live Chat request on 6/25, your account was cancelled. While cancelling an account stops all future shipments, it does not cancel the balance due for shipments sent prior to cancellation: information was provided accordingly about the remaining balance scheduled to bill for your 2nd shipment, as orders sent prior to cancellation will bill as scheduled until either paid in full or returned for credit within the guarantee period.
  
  Per your phone inquiry on 6/30, an additional 20% discount on your 2nd shipment was offered - to save you any inconvenience in returning it - and accepted. The remaining 2 installments for this shipment were discounted, and were billed following the schedule on the enclosed invoice.
  
  Your smileactives® account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  Morgan M.
  Senior Manager Contact Center Operations