Reviews

Review Details

• Review fromNancy F

  Date: 07/30/2024

  1 star

  Nancy F

  Date: 07/30/2024

  SCAM - I wish I had checked here before I engaged with this company. ****** learned. Basically the same story that you will read over and over. I goes like this: when you swallow the hook for the trial offer, they sign you up for a membership. $90 for a 3 oz bottle, billed over 3 months. I called to say - woah I never signed up for a subscription and they said sure you did - it was to the right of the order summary - it reads, according to the service person on the phone, by buying this trial you are subscribing to a membership. Well, I said, if I had seen that, I can ASSURE you that I wouldn't have ordered. And then, to add insult to injust, to get a refund, you have to ship AT YOUR EXPENSE the membership bottle back that you never ordered yourself. Outrageous. Started on the chat bot online - but it was infuriating and I thought surely this is an AI Bot and it's not giving me the current info... so I called. And, yes, this THIEVERY is their policy. Where's ******************* when you need her?

  SmileActives

  Date: 09/25/2024

  Dear *****,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records indicate that you ordered online and took advantage of a smileactives Buy One Get One Special offer.  One-time orders (without automatic replenishments) are available online and by phone but only at retail pricing.  All of the special BOGO offers include a subscription. We do make every effort to make the offers as clear as possible.  Online, if a customer chooses an offer that includes a subscription, information about the automatic shipments is clearly stated 3 times before the order can be finalized; on the main offer page of our website before an offer is selected; in the shopping cart -in bold print- prior to any personal information being entered,and also, before customers may finalize a subscription purchase, they must check a box that states: "By checking this box, you are electronically signing your order, agreeing to the terms above and to our general Terms & Conditions, including our no-commitment auto-replenishment program, and authorizing us to charge payments to the credit card you provide."  Your authorization of future shipments and associated charges was provided by checking this empty box to complete your initial order.  We regret if you found the offer unclear in any way.
  
  We offer a very generous Money Back Guarantee.  Customers can return any shipment for any reason, even if the bottles are empty, within 60 days of receipt, but you are correct that return postage is normally the customers responsibility.
  
  While we strive to stay within advertised guidelines for consistency, as a gesture of goodwill (and an exception to our return policy) the remaining balance due for your last shipment has been waived.
  
  Your smileactives account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director

• Review fromJoseph C

  Date: 07/26/2024

  1 star

  Joseph C

  Date: 07/26/2024

  SmileActives is a n unequivocal SCAM!!! I ordered a 1 time trial and then I started to get monthly product that did not order nor did I want as the product did nothing and a $2 bottle of peroxide would last a year and yield better results. I had to contact them numerous times to inform them that I only applied for a trial sample. Ive ship back the second bottle that I did not order at my expense and have disputed current & future purchases on credit card. In the end this a total scam and it is my fervent hope that the BBB and Class Action Lawsuit will hold them accountable. Lastly my quick return of the second delivery that I never requested they are trying to charge me for $90 for no product for 3 months! DO NOT PURCHASE THIS PRODUCT OR EVEN DEAL WITH THIS SCAMMER COMPANY. I have given this company a 1 as the option for a truthful assessment would be a 0!

  SmileActives

  Date: 09/25/2024

  Dear ******,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records indicate that you enrolled online for automatic shipments of smileactives 6/8/24 with the purchase of a Buy One Get One Free 30-day introductory kit.
  
  We do make every effort to make the offers as clear as possible on our websites, as well as by phone.  You can purchase smileactives products without automatic replenishments, however customers who choose to place these one-time orders are only offered our retail prices.  If a customer selects an offer that includes a ******************** membership (such as the **** offers), information about the full-size automatic shipments is clearly provided three places online before an order can be submitted; on the offers page of our website before any offer is selected; in the shopping cart -in bold print- prior to any personal information being entered, and also, before customers may finalize a membership purchase, they must check a box that states: "By checking this box, you are electronically signing your order, agreeing to the terms above and to our general Terms & Conditions, including our no-commitment auto-replenishment program, and authorizing us to charge payments to the credit card you provide."  Your authorization of future shipments and associated charges was provided by checking this box to complete your initial order.  We regret if you found the offer unclear in any way.
  
  Your 2nd shipment (the 90-day replenishment kit with cost split into 3 payments) was sent as scheduled on 7/11.  The subscription was cancelled on 7/24 per your request.
  
  We will always do our best to process returns and issue refunds as quickly as possible. Please be advised that a returned shipment must go through several steps to be scanned in, processed,and have credit issued for the returned items to the appropriate account: this may not always occur instantaneously at the time a return's tracking information indicates delivery to our facilities.  On 7/29, a refund was issued for your return,and the remaining 2 payments cleared.
  
  Rest assured your smileactivesaccount remains closed.  Nothing further will be shipped or billed.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director
  

• Review fromLisa E

  Date: 07/20/2024

  1 star

  Lisa E

  Date: 07/20/2024

  SmileActives is a total SCAM!!! I ordered a 1 time trial and they started charging me and sending products on a subscription that I tried to cancel MULTIPLE times. I was told I would be sent to collection if I did not pay. The product does NOT work

  SmileActives

  Date: 09/03/2024

  Dear ****,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  We do make every effort to make the offers as clear as possible on our websites,as well as by phone.  We offer the ability to purchase smileactives products without automatic replenishments. However,customers who choose to place one-time orders are only offered our retail prices.  If a customer chooses an offer that includes a ******************** subscription (such as the discounted Buy One Get One entry kits),information about the automatic shipments is clearly stated on the order page of our website before an offer is selected; in the shopping cart -in bold print- prior to any personal information being entered, and also, before customers may finalize a membership purchase, they must check a box that states: "By checking this box, you are electronically signing your order, agreeing to the terms above and to our general Terms & Conditions, including our no-commitment auto-replenishment program, and authorizing us to charge payments to the credit card you provide."  Your authorization of future shipments and associated charges was provided by checking this box to complete your initial order.  We regret if you found the offer unclear in any way.
  
  Per your account you initially purchased a BOGO 30-day entry kit online 3/7/24 which included a subscription.  The first 90-day kit was sent 4/5/24 with cost split into 3 payments.  Your 2nd full-size kit was sent 7/5/24.  Your account was cancelled when you contacted us on 7/20 but, understand while cancelling an account stops all future shipments, it does not cancel the balance due for orders already shipped prior to cancellation.  They continue to bill until paid in full or returned within the 60-day Money Back Guarantee.
  
  Please be advised that our records do not reflect any calls received from the phone number provided with your order, nor any other contact received in reference to your account either before or since 7/20/24. Our website offers multiple options to contact us via email, phone, or chat: we regret if you experienced any difficulty contacting us via any of these channels, as they have been tested without issue.
  
  Although your account does not reflect that any returns have been received, as a gesture of goodwill the remaining balance due for the July shipment has been waived.  Your smileactives account remains closed with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director
  
  

• Review fromLaura C

  Date: 07/18/2024

  1 star

  Laura C

  Date: 07/18/2024

  I ordered this product after seeing it advertised for a couple of years. I diligently used it for several months twice a day for 2 minutes plus for each brushing and I saw absolutely NO difference in the color of my teeth. NONE, ZIP, ***** I never wore braces, my teeth aren't "stained" from medications or any of the other reasons they might give as to why. "I eat the blueberries, I drink the coffee", NOT TRUE. I am a coffee drinker, I don't even drink red wine. This product just does not work. DON'T spend the money. Its NOT cheap either. If I could give zero stars I would.

  SmileActives

  Date: 09/03/2024

  Dear *****,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.  Our records reflect that you purchased a smileactives 30-day introductory kit on 12/27/23 and cancelled your account 1/23/24 prior to any additional shipments.
  
  We regret to learn that using the product did not result in the whitening that you had expected.   We each have our own set of expectations when we try a new product, and results may vary for each person and for each product due to a variety of reasons including some that you mentioned.  Knowing that every product does not work for everyone is why each shipment is backed by our 60-day Money Back Guarantee.
  
  Thank you again for your feedback. Your smileactives account remains inactive.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromSally A

  Date: 07/13/2024

  1 star

  Sally A

  Date: 07/13/2024

  This place is a scam. My comments are the same as everyone else on here giving reviews. Difficult to deal with if you want to cancel. I spent over an hour on the phone trying to cancel. And, they still charged my credit card. I called my credit card. They are currently taking care of this. Do not buy this product. They are a scam. And, they keep ripping people off. They need investigated & shut down

  SmileActives

  Date: 08/21/2024

  Dear *****,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  We regret to learn that you found the cancellation process difficult. We do want to ensure smileactives members are aware of all of their options and benefits available with our flexible membership program, as auto-delivery is a convenient and affordable way to achieve and maintain your whitest smile;additionally, we want to ensure that customers are able to clarify any questions at the time cancellation is processed.
  
  Your account was cancelled when you first contacted us on 6/18, but you had already received a 90-day replenishment kit (6/10) before the cancellation.  Please be advised that while cancelling an account stops all future shipments, it does not cancel the balance due for orders already shipped prior to cancellation; they continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.  The 2nd installment for the replenishment shipment was charged on 7/11 as scheduled but when your return was received on 7/18 refunds were issued and the remaining balance cleared.
  
  Your smileactives account remains closed with a zero balance.  We appreciate your feedback about your experience, as we strive to provide only the highest quality products and service.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director
  

• Review fromIngrid A

  Date: 07/13/2024

  1 star

  Ingrid A

  Date: 07/13/2024

  I sounded so good. But neither my husband or I saw any difference on our teeth. Very expensive and not worth 1/10 of the price.Stay away!

  SmileActives

  Date: 08/21/2024

  Dear ******,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  We each have our own set of expectations when we try a new product or begin a new routine. We regret to learn that our Power Whitening Gel did not meet yours. Results vary for each individual and for each product.  That is why every shipment of smileactives products are covered by our 60-day Money Back Guarantee.  Some people may see results in 3-7 days; for some it will take longer. This process is a gradual one.Please remember that there are a lot of factors that go into how long the process takes, such as age, medication, eating habits, dental work, etc. It all depends on the stains, how long they have been there, and how deeply rooted they are in the enamel.
  
  We appreciate your feedback.  Your smileactives account remains inactive with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director
  

• Review fromJeanie C

  Date: 07/05/2024

  1 star

  Jeanie C

  Date: 07/05/2024

  I wanted to try this once. They are still charging me! They charged me on 7/4 & it said point of sale ! It is impossible to cancel via their virtual assistant! They keep repeating the same info. This is maddening! I will try calling today!

  SmileActives

  Date: 07/29/2024

  Dear ******,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Were sorry to learn that you had difficulty reaching customer service and that there was some confusion about billing for your smileactives account.  Your account was cancelled per your request via the virtual assistant on 5/8/24 but your first full-size replenishment kit had already shipped on 5/3.  The cost of that 90-day supply was split into 3 payments; 5/3 (when it shipped), 6/3 and the final payment on 7/4. Please be advised that while cancelling an account stops all future shipments, it does not cancel the balance due for orders already shipped prior to cancellation.  They will continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.
  
  Rest assured your smileactives account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director
  

• Review fromJeannie M

  Date: 07/04/2024

  1 star

  Jeannie M

  Date: 07/04/2024

  This company is a scam, stealing money from customers, I saw product on tv, and wanted to try it, went to website & ordered it only to try it, well as soon as I put my credit card information in, it said I had a subscription, so called the phone number on the site, to cancel could not get an answer, they kept adding charges to my card for product I never received I contacted my card company, they advised me to cancel my *********** would give me a new one, well then they attached my new card, I talked to my card again they worked with me to remove charges & promised me they would flag those charges, I paid for the first 3 smileactives but refused to pay for product I never got, This product was a scam & only used a small amount ***** your ************ got sensitive, now they have sent me to a collection company, people please be aware

  SmileActives

  Date: 07/29/2024

  Dear *******,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  We do make every effort to make the offers for smileactives as clear as possible on our websites.  All of the Buy One Get One special discounted offers include full-size automatic replenishment shipments.  When a customer selects one of these options, information regarding the subscription is provided in several places online before any personal information is submitted (including the payment method).  Before a subscription purchase can be submitted, customers must check a box that states: By checking this box, you are electronically signing your order, agreeing to the terms above and to our general Terms & Conditions, including our no-commitment auto-replenishment program, and authorizing us to charge payments to the credit card you provide.  We regret if you found the offer unclear.
  
  Your account reflects a total of 3 kits shipped to you before the account was cancelled. The first was a 30-day BOGO entry kit, the remaining two were full-size 90-day kits with the cost split into 3 payments each instead of being charged in full when the order ships.  We did receive 5 of the 6 payments for these two kits but when you disputed the charges with your card,they reversed 4 of the payments.  This activated the auto-past due billing process to send monthly notices because no orders had been returned.  Since our records did not indicate that we received any response to the monthly notices,which began 1/2/24, the account was forwarded to ****************** 6/19.
  
  As a goodwill gesture (and in exception to our policy that states orders will continue to bill until paid in full or returned for credit) the remaining balance due for your full-size replenishment shipment has now been cleared and removed from collections.
  
  Your smileactives account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director
  
  

• Review fromLa Nora D

  Date: 07/01/2024

  1 star

  La Nora D

  Date: 07/01/2024

  My Mom tried to order a introductory sample order and they signed her up for a 3 month subscription at $99 every 2 months that she did not sign up for. Now she's upset and is going to challenge it with the credit card company and we will have to be issued a new card number because of the unethical conduct of this company. This company is a scam. They prey on the trust of innocent consumers.

  SmileActives

  Date: 07/29/2024

  Dear *****,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that your mother reordered smileactives on 6/21/24 with the purchase of a special Buy One Get One free off for a full-size 90-day introductory kit.  At the time of an initial purchase customers are made aware of additional ******************** special offers that are available.  Some offers include additional products instead of just the Pro Whitening Gel as well as an offer to upgrade to a full size 90-day supply instead of just the 30-day introductory kit.  We do try to make the offers for smileactives as clear as possible and regret if it was not your mothers intent to accept the full-size kit or that she found the offer unclear in any way.
  
  The cost of her full-size kit was split into 3 payments of $32.44 to be billed over three months. The first was charged when the order shipped.  The subscription was cancelled 7/2 per her request.  The order was returned to us on 7/16, at which time the balance was cleared but the refund of the initial $32.44 payment failed to post because of the payment dispute that was in process.  On 7/22 your financial institution reversed the payment which we accepted without contesting as a way to issue the refund.
  
  Your mothers smileactives account remains closed and has been refunded in full; nothing further will be shipped or billed.
  
   Sincerely,
  
  ****************
  Contact Center Operations Director
  

• Review fromNicole K

  Date: 07/01/2024

  1 star

  Nicole K

  Date: 07/01/2024

  BEWARE OF THE FINE PRINT AND EVERYTHING YOU CLICK!THIS IS A SUBSCRIPTION SERVICE AND THEY WILL BILL YOU OVER AND OVER EVEN AFTER THEY CANCEL YOUR SUBSCRIPTION AND L.I.E. AND TELL YOU YOU RECEIVED 90-DAY SUPPLIES AND OWE MORE!

  SmileActives

  Date: 07/29/2024

  Dear ******,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.  We regret to learn that you found the smileactives online offer you purchased unclear.
  
  We do make every effort to make the offers as clear as possible on our websites and do offer the ability to purchase smileactives products without automatic replenishments. However, customers who choose to place one-time orders are only offered our retail prices.  If a customer chooses an offer that includes a ******************** subscription, information about the full-size (90-day) automatic shipments is provided in three places online before an order can be submitted.  In the shopping cart the terms of the offer are typed in bold lettering so that they stand out to draw the customer's attention to them before any personal information is entered.
  
  Our records indicate that your account was cancelled per your request.  As a goodwill gesture the remaining balance due for your full-size replenishment shipment has now been cleared although your account does not reflect any returns.
  
  Your smileactives account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director