Reviews

This profile includes reviews for Guthy-Renker, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Guthy-Renker, LLC

  100 N Pacific Coast Hwy #1600 El Segundo, CA 90245-5654

  
• 

  Guthy Renker

  PO Box 8982 Madison, WI 53708

• 

  Crepe Erase

  415500 Eclectic ST STE 200 Palm Desert, CA 92260

• 

  GRC Vitamins

  41550 Eclectic Street #200 Palm Desert, CA 92260

• 

  Guthy-Renker

  Palm Desert, CA 92260

Review Details

• Review fromkathryn s

  Date: 03/19/2023

  1 star

  kathryn s

  Date: 03/19/2023

  I ordered crepe erase one time order, I sent back due to this product caused a body rash. I called the company after receiving an email that they had cancelled my order. But they had me on a automatic refill. I did not order this or request automatic refill of the product, I was charged ****** for second order I did not request. I did call the company and they said I did not cancel before refill and I can send back but my credit card was already charged. The agent on the phone stated all on line orders are for subscription that auto supplies. This was false advertising so be use caution when trying Crepe Erase! Would not use ever again this is a scam

  Guthy-Renker, LLC

  Date: 03/27/2023

  Dear *******,Thank you for your review. We appreciate the time you have taken to let us know about your experience.Our records reflect that you enrolled online for automatic shipments of Crepe Erase on 2/11/23. As part of their initial purchase, customers enrolling in our member program are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership: this information is clearly stated on the order page of our website. The products are also shipped with information reiterating the terms and benefits of membership. We do offer the ability to purchase Crepe Erase products without a replenishment account, both online and by phone. However, customers who choose to place one-time orders are only offered our retail prices; replenishment customers are offered many great benefits including discounted prices, free gifts, the ability to customize future shipments, and the ability to customize shipping frequency. Your initial order for an introductory 30-day supply was sent on 2/13, and was charged in full to the provided payment card at that time.Per the terms of the offer, your 2nd shipment (a 90-day full-sized supply, with total cost billed in 3 monthly installments) began processing for delivery on 3/14: we received authorization for payment of its 1st installment at this time from the card on file.We regret to learn that you may have experienced any issues while using Crepe Erase products, as you have stated. Our records indicate you spoke with a Customer Specialist on 3/15: your account was cancelled and your 1st shipment was refunded on this date. As your 2nd shipment could no longer be prevented from shipping by that time, a request was submitted to stop the already-authorized payment from finalizing as a charge, and a postage-prepaid return label was also issued.Your 2nd shipment was sent on 3/16, but the previously-authorized payment will not be finalized as a charge. As procedures vary amongst financial institutions, you may want to check with your financial institution in terms of how it handles authorizations. Typically, the amount authorized does not appear on your finalized statement: just the amount ultimately charged.As a gesture of goodwill, the balance which remained due for your 2nd shipment has been removed in advance of its receipt as a return. Your Crepe Erase account remains closed, and nothing further will be shipped or billed.Sincerely,****************Contact Center Operations Director

• Review fromYiemah A

  Date: 03/12/2023

  1 star

  Yiemah A

  Date: 03/12/2023

  I want to cancel my order, hasn't being shipped yet. But my order doesn't show on the account..so I can't cancel! even if I have confirmation email and has being paid with Paypal. My order number: SPCP4882. I tried for days with Perricone MD but they keep telling me that there is no order on my account!! Frustrating.. just refund what I paid already and cancel everything. Thank you

  Guthy-Renker, LLC

  Date: 03/28/2023

  Dear ******,Thank you for your review. We appreciate the time you have taken to let us know about your experience.Our records reflect you enrolled online for automatic shipments of Perricone Sub-D on 3/4/23. Your initial order was sent on 3/6 and billed in full to the provided PayPal account at that time. **** tracking indicates this shipment was picked up at the post office on 3/13.Per your chat request on 3/14, your account was cancelled; this cancellation was also confirmed in response to your email inquiry received on 3/15.Your Perricone Sub-D account remains closed, and nothing further will be shipped or billed unless you choose to place a new order in the future.Sincerely,****************Contact Center Operations Director

• Review fromLillian Z

  Date: 03/02/2023

  1 star

  Lillian Z

  Date: 03/02/2023

  I received a product from them on which they had stopped for the pandemic. I sent the package back and they acknowledged that they received it but now they are telling me that I still have to pay for the product anyway.

  Guthy-Renker, LLC

  Date: 03/09/2023

  Dear *******,  
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience. 
  
  Our records reflect that placed your first Crepe Erase order in August 2019, and your account was cancelled as you requested on 8/25/22. 
  
  Your most recent shipment was sent on 8/23/22, with the 1st of its 3 payments charged when it shipped, as usual. However, on 9/29 your financial institution reversed that payment, restoring the full balance due for the shipment; monthly balance due reminders were therefore sent.
  
  On 2/16/23, your 8/23/22 shipment was processed as received at our facility after the 60-Day Money Back Guarantee had expired, thus no refund was issued.
  
  Per your phone inquiry on 3/2, your request for an exception to the 60-day limit of our satisfaction guarantee was forwarded for further review; this exception was approved on 3/7, and a message was left at the phone number on file to confirm your account was closed with no further balance remaining due. 
  
  Your Crepe Erase account remains closed, and nothing further will be shipped or billed unless you choose to place a new order in the future.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromKim M.

  Date: 02/17/2023

  1 star

  Kim M.

  Date: 02/17/2023

  Never do they tell you your first shipment is divided into 3 payments ! What a scam. Lets send you the product and then surprise! you can cancel but youll owe us two more payments of what you already paid wasthe cost of this great deal. Not!Shame on you. Ill tell everyone I know not to fall for the crepe erase scam. No need responding with your boilerplate legalese.

  Guthy-Renker, LLC

  Date: 03/10/2023

  Dear ***,   
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience. 
  
  Our records reflect that you enrolled by phone for automatic shipments of Crepe Erase on 1/25/23. We do make every effort to be forthcoming regarding our promotions and offers via the website, TV infomercials, inbound sales phone line, print materials, product packaging, and billing. At the time of purchase, customers are provided the option to either begin with the standard 30-Day Entry supply, or a full-sized 90-Day supply which is billed in monthly installments. At the time of your initial purchase, the option to begin with a 90-Day supply was explained and accepted. We regret if you found this offer to be unclear. 
  
  Your initial order (a full-sized 90-day supply, with total cost split into 3 installments) was sent on 1/26, with the 1st installment charged at the time of shipping to the credit card provided. 
  
  Per your phone request on 2/17, your account was cancelled and information regarding the remaining balance due was provided.  As a courtesy at that time, credit was applied to your order which reduced the remaining balance due, and the remaining payments were rescheduled. A postage-prepaid return label was also issued to assist with the return of your shipment, at no additional cost to you, should you wish to take advantage of the 60-Day Money Back Guarantee available for it. 
  
  While our records do not reflect your shipment has been received as a return to present date, as a gesture of goodwill, the remaining balance which was due has been removed in full.
  
  Your Crepe Erase account remains closed, and nothing further will be shipped or billed.   
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromLadyGrace C

  Date: 01/27/2023

  1 star

  LadyGrace C

  Date: 01/27/2023

  This product is no longer working for me. I attempted to contact customer service several times via telephone and chat to cancel my membership; however, each time, customer service hung up on me. I WANT TO CANCEL MY MEMBERSHIP!

  Guthy-Renker, LLC

  Date: 02/28/2023

  Dear LadyGrace,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience. 
  
  Unfortunately, we have been unable to locate an account in your name with the information provided in your review.  In order for us to address your concerns, we will need to know the product line to which you are subscribed, as well as the account number, name, and full address where the shipments were sent.  Your account number would be located on the enclosed packing slip or invoice enclosed with your most recent order. Once we receive this information, we will take immediate action on your behalf.
  
  Once you locate this information, please contact us at ************** between 9am-8pm ET. Thank you for your understanding in this matter.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromLisa R

  Date: 01/03/2023

  1 star

  Lisa R

  Date: 01/03/2023

  Crepe Erase is a total scam. They are extremely misleading in their marketing of this product, and then they auto ship and auto charge you for product you don't want. I have reached out to them to STOP shipment, and I still received another shipment and ****. They intentionally mislead customers. Disgusting business practices!!!

  Guthy-Renker, LLC

  Date: 01/17/2023

  Dear Lisa,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Crepe Erase�® on 8/17/22, and your initial order (a 30-day introductory supply) was sent that same day.
  
  We do make every effort to be forthcoming regarding our promotions and offers for Crepe Erase�®: information regarding the terms of the online offer and the continuity program is provided in the shopping cart prior to any personal information being entered. These terms are bold print of the same size font as the rest of the page, and before customers may finalize their membership purchase they must check a box that states they agree to the provided terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership, as well as the next shipment date listed. We regret if you found the offer unclear in any way.
  
  Per the terms of the offer, on 9/19 your 2nd shipment (a 90-day supply, with total cost split into 3 monthly installments) was sent. The 1st installment was charged when this shipment was sent, and the 2nd installment was charged as scheduled on 10/20.
  
  Your membership was cancelled per your phone request on 10/24. Information was provided about the remaining balance due for your 2nd shipment, since orders sent prior to cancelation **** continue to **** as scheduled until either paid in full or returned for credit within the 60-Day Money-Back Guarantee.
  
  When we attempted to charge the 3rd and final installment for your 2nd shipment as scheduled on 11/20, the request for payment was declined; monthly balance due reminders have therefore been sent.
  
  Although our records do not indicate that any returns have been received to present date, as a gesture of goodwill the remaining balance due for your 2nd shipment has been removed. Please consider any invoices received after the date of this correspondence to have crossed in the mail.
  
  Your Crepe Erase�® account remains closed, and nothing further **** be shipped or billed.
  
  Sincerely,
  
  ****** M.
  Contact Center Operations Director

• Review fromKaren M

  Date: 01/02/2023

  1 star

  Karen M

  Date: 01/02/2023

  This is a ***** I know I signed up for a one time shipment only but now I see new charges for another one that, by the way, costs 3 times what I originally paid! ******** ******* lied to me, saying that I signed up for a subscription when I know for a fact that I verified I wasn't signing up for a one before I placed my order.. When I complained they offered to let me keep the shipment and said they'd remove 1/3 of the charges ***** so I wouldn't have to worry about shipping it back to them- how nice of them to only charge me **** for a product I didn't order! To make matters worse this product doesn't do anything. Do yourself a favor and skip purchasing this product, it's not worth the money and you'll be scammed into a subscription ******* you didn't sign up for and have to deal with all the headaches involved in getting it cancelled and getting your money back!

  Guthy-Renker, LLC

  Date: 01/17/2023

  Dear Karen,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Crepe Erase�® on 11/26/22, and your initial 30-day introductory order was shipped on 11/28/22.
  
  Please be advised that while we do offer the ability to purchase Crepe Erase�® products without a replenishment account, customers who choose to place one-time orders are only offered our retail prices. Replenishment customers are offered many great benefits including discounted prices, free gifts, the ability to customize future shipments, and the ability to customize shipping frequency.
  
  We do make every effort to be forthcoming regarding our promotions and offers for Crepe Erase�®: information regarding the terms of the online membership offer and the continuity program is provided in the shopping cart prior to any personal information being entered; these terms are bold print and the same size font as the rest of the page. Before customers may finalize their purchase, they must check a box that states they agree to the provided terms of the purchase - your authorization of future shipments and associated charges was provided by checking this box. The products are also shipped with information reiterating the terms and benefits of membership, as well as the next scheduled shipment date listed. We regret if you found the offer unclear in any way.
  
  Your 1st replenishment shipment (a full-sized 90-day supply, with the total cost split into 3 installments and the 1st installment charged at shipping) was sent as scheduled on 12/30/22.
  
  Per your call on 1/2/23, information was provided about your 2nd shipment already en route, as well as the satisfaction guarantee available for it. As requested, your membership was cancelled at this time. The remaining balance was also explained, as orders that have already shipped prior to cancelation **** continue to **** as scheduled until either paid in full or returned for credit within the 60-Day Money-Back Guarantee.
  
  As a gesture of goodwill, the remaining balance for your 2nd shipment has been fully removed prior to your return's receipt. A refund of the shipment's purchase price (less s&h, per the terms of our guarantee) **** be issued once your return is received.
  
  Your Crepe Erase�® account remains closed, and nothing further **** be shipped or billed.
  
  Sincerely,
  
  ****** M.
  Contact Center Operations Director

• Review fromJulie L

  Date: 12/06/2022

  1 star

  Julie L

  Date: 12/06/2022

  I am so tired of getting this product! I do not use it. I have tried to get it cancelled and cannot seem to have the charges stopped even though I have been told over the phone that it has been cancelled and I **** not see any further charges. I have requested confirmation of cancellation via email and it is never sent. I now have been charged 3 times without receiving product. I have submitted a dispute with my credit card.
  I wish zero stars was an option

  Guthy-Renker, LLC

  Date: 12/12/2022

  Dear Julie,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  Our records reflect that you enrolled online for automatic shipments of Crepe Erase�® in September 2020 and received regularly-scheduled auto-replenishments shipments until October 2022.
  
  We do make every effort to be forthcoming regarding our promotions and offers for Crepe Erase�®; as part of their initial purchase, customers enrolling in the Crepe Erase�® member program are informed they **** receive automatic shipments until they contact ******** ******* to cancel or make changes to their membership. This information is clearly stated on the order page of our website. The products are also shipped with information reiterating the terms and benefits of membership.
  
  On 10/3/22 your last shipment (the 7th full-sized 90-day supply, with total cost split into three monthly installments and the first payment charged at shipping) was sent. Per your phone request on 10/5, your account was cancelled. Please be advised that our records reflect this was the first contact received in reference to your account since its inception. While cancelling an account stops all future shipments, it does not cancel the balance due for kits already shipped: therefore information was provided at this time regarding the shipment in transit and remaining balance to **** for it.
  
  Per your phone call on 12/6 to inform us that - while USPS tracking information indicated the shipment was forwarded to a new address and delivered on 10/21 - you had not received your last shipment, a full refund was issued for it. Please allow 3-5 business days for credits to post. We regret to note your request at this time to receive another copy of the cancellation confirmation email from October was not correctly processed, and would like to apologize for any inconvenience which resulted.
  
  Your Crepe Erase�® account remains closed, and nothing further **** be shipped or billed.
  
  Sincerely,
  
  ****** M.
  Senior Manager Contact Center Operations

• Review fromShannan M

  Date: 11/17/2022

  1 star

  Shannan M

  Date: 11/17/2022

  What a scam! I was signed up for a program that I did not choose. I was not informed of repeated charges for products I did not approve to be sent. I was told if I return the products I would receive a full refund of $290.00! I returned the products and they refuse to refund me but only agree to resend the products which do not work at all. I tried to have my credit card company stop the payments, they are investigating. I phoned the company 3 different times to settle this, they admit they recieved my products, told me they removed my card information yet i was chargef again and now claim I had 60 days from my original charge ( I am with in 60 days of actually receiving the useless products.) They refuse to refund me and I have no product to show for $290!! DISGUSTED!

  Guthy-Renker, LLC

  Date: 11/25/2022

  Dear Shannan,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Crepe Erase�® on 7/9/22.
  
  We make every effort to be forthcoming regarding our promotions and offers for Crepe Erase�®: information regarding the terms of the online membership offer and the continuity program is provided in the shopping cart prior to any personal information being entered; these terms are bold print, and in the same size font as the rest of the page. Before customers may finalize their purchase, they must check a box that states they agree to the provided terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership, including information on how to take advantage of the satisfaction guarantee available. We regret if you found the offer unclear in any way.
  
  Per the terms of the online offer, your 2nd shipment (a 90-day supply, with total cost split into 3 monthly installments and the 1st installment charged at shipping) was sent as scheduled on 8/10. USPS tracking #XXXXXXXXXXXXXXXXXXXXXX indicates it was delivered on 8/15.
  
  Your account was cancelled per your phone request on 8/16. Please be advised that while cancelling an account stops all future shipments, it does not cancel the remaining balance owed for products which were shipped prior to cancellation. Therefore the remaining 2 installments for your 2nd shipment were charged as scheduled in September and October.
  
  On 10/25 your 2nd shipment was received as a return to our facility, after the 60-Day Money Back Guarantee had expired, thus no refund was issued. Per your phone inquiry on 11/14, replacement for the shipment received as a return outside the guarantee period was offered, at no additional cost to you, as a courtesy.
  
  As a goodwill gesture to fully resolve this matter, a refund for your 2nd shipment's purchase price (less s&h, per the terms of our guarantee) has now been issued. Please allow 3-5 business days for credits to post.
  
  Your Crepe Erase�® account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****** M.
  Senior Manager Contact Center Operations

• Review fromPaula M

  Date: 09/24/2022

  1 star

  Paula M

  Date: 09/24/2022

  I am very disappointed in this company and *************************** is backing it up. I was not informed or misinformed obout the product and being entered into a program without my permission

  Guthy-Renker, LLC

  Date: 09/29/2022

  Dear Paula,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  We do make every effort to be forthcoming regarding our promotions and offers for Meaningful Beauty�® via the website, TV infomercials, inbound sales phone line, print materials, product packaging, and billing. As part of their initial purchase, customers enrolling in the Meaningful Beauty�® member program are informed they **** receive automatic shipments until they contact ******** ******* to cancel or make changes to their membership; the products are also shipped with information reiterating the terms and benefits of membership. We regret if you found our offer(s) unclear in any way.
  
  Unfortunately, we are unable to locate any Meaningful Beauty�® accounts in your name with the information provided. If you would like our assistance to address any questions or concerns, please feel free to call our ******** ******* at (XXX) XXX-XXXX, or you can contact us via chat at www.meaningfulbeauty.com.
  
  Sincerely,
  
  ****** M.
  Senior Manager Contact Center Operations